building trust through constructive communication

8/7/2019 Building Trust through Constructive Communication

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Building Trust ThroughConstructive Communications

Walter Grubbs

Vice President Human Resources

VSP


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WARNING:WARNING: Appearing on the FortuneAppearing on the FortuneMagazine 100 Best Companies to Work For listMagazine 100 Best Companies to Work For list

may be hazardous to your health.may be hazardous to your health.

It raises employee expectations

It raises CEO expectations

People from other organizations want a

lot of your time


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Agenda

VSP Overview

What Makes VSP a Great Place to Work

Communications at VSP Q & A


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About VSP Founded in 1955 by Oakland, CA

optometrists

Nations largest provider of eyecare benefits Nearly 38 million members

20,000 clients 2,000 employees

$1.975 billion in 2003 revenue

Not-for-profit Sacramento, CA headquarters

26 offices nationwide


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About VSP (contd)

Cover 217 of the Fortune 500 companies

Cover 42 of the Fortune 100 Best Places to

Work companies

Training Magazine Top 100 List -- fourthyear in a row

Fortune 100 Best Companies to Work For

-- fifth year in a row


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What Makes VSP a

Great Place to Work?


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Its Putting People First . . .Focus is Always on the People

We Serve


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Valuing Employees Values of respect and dignity drive

management training programs

What Makes VSP a Great Place to Work?

Employee satisfaction drives part of the

management bonus

Fun environment -- picnics, cake days,

dinner dances, ad hoc celebrations

Superior benefits and physical workenvironment

Lively rewards and recognition programs


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Helping EmployeesDevelop Careers

Active career development program


High internal promotion rates (40%+)

Free technical training for employees andfamily members

Training for critical future skills


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Helping Employees Have a Life

Flexible schedules and telecommuting


Sick pay available for dependent and

eldercare purposes Paid volunteer time

Market-leading benefit package with free

medical, dental and vision coverage optionsfor employees and dependents


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Being a Values-DrivenOrganization

VSPs values We start with trust

We care

We are a team We hold high expectations

We create the future

We treat others as they wish to be treated We support our community

We have fun



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Constant Quality

Communications



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The remainder of this

presentation is rated:

Contents may not be suitable forContents may not be suitable for

participants who are uncomfortableparticipants who are uncomfortablewith hearing or telling the truth,with hearing or telling the truth,

unwilling to change their minds orunwilling to change their minds or

behaviors, or suspicious of ideas otherbehaviors, or suspicious of ideas otherthan their own.than their own.

R


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Employee Communications

at VSP


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Atmosphere of:

Employee Communications at VSP

Openness

Honesty

Integrity


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Mission/Vision/Values/Goals



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Our Mission We provide people great vision for life, by

bringing together the best in eyecare.

Our Vision VSP is a household name known for delivering

the best value and personalized eyecare

experience to consumers. Because private

practice doctors play a vital role in that

experience, our family of companies ensures

they continue to thrive and that the VSPdelivery system remains the preferred choice in

eyecare.



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Strategic Goals



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Mission/Vision/Values/Goals New employee orientation


CEO talks Staff meetings

Intranet Posters

Training Success stories

KJAs


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Communication Programs

VSPNet


VSPeople


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Communication Programs

VSPNet


VSPeople

Insta-meetings

All-employee CEO talks Division/department meetings

E-mail broadcast


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Management Visibility CEO talks/division meetings


Company events (picnic/dinner dance)

Serve Thanksgiving lunch

Ad-hoc celebrations In-Touch Day

Mentor/brown bag/training programs Lunch room/walk around

E l C i i VSP


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Listening to Employees Employee Focus Group


Open door policy

Dear Rog letters

Ad-hoc committees (special events) HR Advisory Council (management)

Special focus groups Surveys

E l C i ti t VSP


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Listening to Employees

(contd) Surveys

All-employee opinion survey Upward evaluation

360 degree feedback

Fortune Best Companies

Corporate leadership council employee

engagement Division service excellence

Communication surveys


E l C i ti t VSP


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Communications Training Management

Constructive feedback Situational leadership

Managing inclusion


Staff

Myers-Briggs

Conflict management Inclusion workshop

Vision Masters (speaking)


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Special Issues

Communicating change

Truth is better than speculation.

Communicating touchy topics

Credibility drives trust.

Bottom line:Bottom line:


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Questions?

building trust through constructive communication

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