building the largest pilot training program in the world
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Building the Largest Pilot Training Program in the World. Scott Nutter General Manager – Research, AQP & Development. Video. The Mission. Closed merger transaction on October 30, 2008 Corporate Goal Achieve Single Operating Certificate by December 31, 2009 - PowerPoint PPT PresentationTRANSCRIPT
Building the Largest Pilot Training Program in the World
Scott Nutter
General Manager – Research, AQP & Development
DELTA AIR LINES, INC.April 27, 2010WATS 20102
Video
DELTA AIR LINES, INC.April 27, 2010WATS 20103
The Mission
Closed merger transaction on October 30, 2008
Corporate Goal• Achieve Single Operating Certificate by December 31, 2009
• 14 months to integrate two FAR 121 air carriers
• 14 months to integrate……
DELTA AIR LINES, INC.April 27, 2010WATS 20104
The Mission
• 12,434 pilots• 11 Fleet Types (21 variants)• 2 Advanced Qualification Programs (AQPs)
• 13 Initial Qualification Curricula• 11 Continuing Qualification (Recurrent) Curricula• 2 Data Collection Systems
• 687 Pre-SOC, cockpit procedural changes
Keep Safety #1
DELTA AIR LINES, INC.April 27, 2010WATS 20105
Merger Philosophies
1. Never compromise safety
2. Keep it simple
3. Adopt & Go
4. Speed wins
5. Over communicate
6. Solicit and act upon feedback
7. Plan well, then execute
8. Address cultural as well as operational differences
9. Include everyone in the process (FAA, ALPA, IT, etc)
DELTA AIR LINES, INC.April 27, 2010WATS 20106
Training Integration Philosophies
1. Build training to support Safety goal
2. Keep it simple
3. Adopt & Go
4. Speed wins
5. Over communicate
6. Solicit and act upon feedback
7. Plan early, execute and adapt to change
8. Address training culture differences
9. Include everyone in the process (FAA, ALPA, IT, etc)
DELTA AIR LINES, INC.April 27, 2010WATS 20107
Divide & Conquer
Break integration of pilot training into two distinct tasks:
Achieve SOC
Develop “end-state” programs designed for combined carrier
DELTA AIR LINES, INC.April 27, 2010WATS 20108
Achieve SOC
DELTA AIR LINES, INC.April 27, 2010WATS 20109
Achieve SOCAQP Integration
• Adopted existing Delta AQP as end-state program
• Appended premerger NWA AQP to existing Delta AQP
• Developed plan to integrate NWA programs into Delta AQP
DELTA AIR LINES, INC.April 27, 2010WATS 201010
Develop “End-state” Programs
Curricula•Initial Qualification (IQ)•Continuing Qualification (CQ)•Indoctrination•Specialty Curricula•Instructor•Evaluator•Testing Strategy
Courseware• e-Learning• Instructor Guidance• Student Guidance• LMS• Electronic vs. Paper
Data Collection/Analysis
DELTA AIR LINES, INC.April 27, 2010WATS 201011
Develop “End-state” ProgramsPremerger NWA IQ
ST 1 ST 2 ST 3 ST 4 ST 5 ST 6 SV PT 1 PT 2 PT 3 PT 4 PT 5 PT 6 PV
MT 1 MT 2 MT 3 MT 4 MV LT 1 LT 2 LT 3 LT 4 LOE
Ground Training Curriculum
Flight Training Curriculum
GT (14 days) + FT (10 days) = 24 day IQ curriculum
DELTA AIR LINES, INC.April 27, 2010WATS 201012
Develop “End-state” ProgramsPremerger Delta IQ
Flight Training Curriculum
ST 1 ST 2 ST 3 ST 4 SV PT 1 PT 2 PT 3 PV
Ground Training Curriculum
MT 1 MT 2 MT 3 MT 4 MV LT 1 LT 2 LT 3 LT 4 LOE
GT (9 days) + FT (10 days) = 19 day IQ curriculum
Distance Learning
DELTA AIR LINES, INC.April 27, 2010WATS 201013
Develop “End-state” ProgramsEnd-state IQ
Flight Training Curriculum
Ground Training Curriculum
MT 1 MT 2 MT 3 MT 4 MV LT 1 LT 2 LT 3 LT 4 LOE
GT (9 days) + FT (10 days) = 19 day IQ curriculum
Distance Learning ST 1 ST 2 SV PT 1 PT 2 PT 3 PT 4 PT 5 PV
DELTA AIR LINES, INC.April 27, 2010WATS 201014
Develop “End-state” ProgramsPremerger NWA CQ
Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
320 IPCQ CQ
330 IPCQ CQ
742 IPCQ CQ
744 IPCQ CQ
DC9 IPCQ CQ
757 CQ
FT 1 FT 2 GT 2 GT 1 GT 2 GT 1 FT 1 FT 2
All Fleets
12 Months
DELTA AIR LINES, INC.April 27, 2010WATS 201015
Develop “End-state” ProgramsPremerger Delta CQ
FT 1
Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
ALL IECQ CQ
6 Months 6 Months
“International” Fleets
FT 2 FT 1 FT 2 FT 1
FT 2 FT 1 12 Months FT 3 FT 2 FT 1
“Domestic” Fleets
DELTA AIR LINES, INC.April 27, 2010WATS 201016
Develop “End-state” ProgramsEnd-state CQ
9 MonthsFT 1 FT 2 FT 1 FT 2 FT 1 FT 2 FT 1 FT 2 9 Months 9 Months
All Fleets
Quarterly Distance Learning
Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
ALL CQ IECQ
DELTA AIR LINES, INC.April 27, 2010WATS 201017
Develop “End-state” ProgramsPremerger Data Collection & Analysis
• Data collected through mainframe interface
• Data fed to warehouse within mainframe
• Six Sigma used as primary analysis tool
• Small number of standardized reports
• Web-based data collection tool
• Data fed to custom database
• Summary Statistics used to analyze data
• Large number of custom reports
DELTA AIR LINES, INC.April 27, 2010WATS 201018
Develop “End-state” ProgramsEnd-state Data Collection & Analysis
• Web-based data collection tool
• Data fed to custom database
• Six Sigma used to analyze data
• Standard reports
• Daily – supports data collection
• Monthly – labor-intensive analysis
• Quarterly – tied to SMS
• Annual – system validation
DELTA AIR LINES, INC.April 27, 2010WATS 201019
Develop “End-state” ProgramsTimeline
DELTA AIR LINES, INC.April 27, 2010WATS 201020
Training Integration Conclusions
1. Constant reinforcement of the Safety culture works2. KISS works3. Adopt & Go saves time and simplifies tasks4. “Speed wins” drives # 2 and # 3 5. There’s no such thing as over communication6. Acting upon feedback built support and fostered culture
change7. Plan early, execute and adapt 8. Embrace the best of both cultures9. Everyone shares in the process and success10. Visible, accessible leadership benefits every process
DELTA AIR LINES, INC.April 27, 2010WATS 201021
Lessons LearnedFlight Operations Integration
1. Old habits die hard……but they will die
2. Nothing replaces working with your peer
3. Words on a page can be interpreted many ways
4. Little things mean a lot
5. Change management takes time
DELTA AIR LINES, INC.April 27, 2010WATS 201022
Lessons LearnedPilot Training Programs
1. AQP works2. E-learning works3. Distance Learning works4. Analysis = Accuracy5. Instructional method driven by Performance Gap6. If it’s worth training, it’s worth measuring7. Build flexible training systems (adapt to network)8. Integrate training with SMS (watch the operation)9. Listen to your audience (feedback)10. Mergers are not for the faint of heart
Building the Largest Pilot Training Program in the World
Scott Nutter
General Manager – Research, AQP & Development