building the enterprise learning roadmap jim everidge
Post on 18-Dec-2015
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TRANSCRIPT
Who this is targeted for
Existing LMS owner that is contemplating how to leverage early success across the business
Existing LMS owner that is faced with an upgrade (versions or vendor) and has additional business opportunities to apply learning technology to
New learning manager chartered with building a plan to use learning technologies across the enterprise
Agenda
1. Goals of Developing a Roadmap 1. Goals of Developing a Roadmap
2. Where to Start the Roadmap 2. Where to Start the Roadmap
3. Activities in Execution 3. Activities in Execution
4. Deliverables 4. Deliverables
Reasons for Learning Technology
Effectively Administer Training
Integrate Learning Applications
Impact Business Workflow
Show FinancialReturn
DriveStrategic
Goals
Imp
ort
ance
to
th
e O
rgan
izat
ion
Freq
uen
cy of
Reaso
n
Expected Benefits
Business Value Increased Revenues Decreased Costs Cost Avoidance
Increased Revenues More training delivered Timely delivery of training Consistency in the learning
experience
Decreased costs Lower delivery costs Reduced travel expenses Lower licensing costs
Cost avoidance Complex reporting Consistency in reporting
Case Study – Strategic Impact
Profile Telecomm Acquisition of ‘equal’ Hotly competitive market Analysts expect short ramp
Intervention ‘Rehire’ 37,000 employees Train them in less than 30
days Recognition by CEO as one of
the top 3 CRITICAL operational activities in the acquisition
Results More than 30,000 hours of ILT
content boiled down to online training
Largest VC server cluster in the world
600,000 Courses complete in 25 days
‘Training’ operations declared a success
Challenges Completing the content
development in ‘merger’ time Delivering technology with no
hiccups
Case Study – Financial Impact
Profile Staffing company 17 Countries (EMEA, NA, AP) 250,000 personnel Decentralized training High turnover
Intervention From: Country-specific
onboarding, global guidelines To: 16 week onboarding,
managed by LMS, blended learning, job shadow, manager-coach
Results Complex measurement:
Testing, task completion, competency assess, HR measures, survey, business measures
Business measures – calls (5x), visits (2x), prospects (4x), Revenues (4x), Gross Margin (5x)
Challenges Be an Agent for Change Demonstrate Business Impact Be Accountable Create a Roadmap
Learning Suite
A Suite is a collection of point products that are tightly integrated and increase a product’s functionality. Learning vendors are packaging four categories of learning support:
• Learning Management• Virtual Classroom• Content Management and authoring• Professional Services
Some vendors go further and offer analytics and performance management.
The Gartner Group
Magic Quadrant for eLearning Suites, 2004
Top Learning Suite Players
Leaders SumTotal Systems Saba Software WBT Systems IBM KnowledgePlanet
Challengers Oracle Pathlore (SUMT) Plateau THINQ (Saba)
Visionaries CyberU HyperWave KnowledgeNet (Thomson) Meridian KSI Outstart SAP Siebel (Oracle) Vuepoint
The Gartner Group
Magic Quadrant for eLearning Suites, 2004
Unified User Experience
Learning Management
PrescriptiveLearning
Blended Learning Delivery
Competency Management
CertificationLifecycle
Learner Self-Service
SynchronousLearning
Collaboration ContentManagement
PerformanceManagement Analytics Talent
Management
Content Review
ContentCreation
Standards Compliance
ContentPublishing
Content Integration
Content Repository
ExpertiseLocation
Communities of Practice
Q & A
Web Conferencing
Chat/ Instant
Messaging
Threaded Discussion
Performance Analytics
Learning Analytics
Data Warehousing
Analytics Dashboard
Enterprise Application Connectors
Subscriptions
SuccessionPlanning
TalentProfiling
ApplicantAcquisition
ApplicantTracking
WorkforceDevelopment
Subscriptions
Organizational Alignment
Goal Setting
Development Planning
Initiative Management
Competency Assessments
Performance Tracking
Open, Scalable, J2EE Platform
Learning Management
PrescriptiveLearning
Blended Learning Delivery
Competency Management
CertificationLifecycle
Learner Self-Service
SynchronousLearning
Collaboration ContentManagement
PerformanceManagement Analytics Talent
Management
Content Review
ContentCreation
Standards Compliance
ContentPublishing
Content Integration
Content Repository
ExpertiseLocation
Communities of Practice
Q & A
Web Conferencing
Chat/ Instant
Messaging
Threaded Discussion
Performance Analytics
Learning Analytics
Data Warehousing
Analytics Dashboard
Enterprise Application Connectors
Subscriptions
ApplicantAcquisition
SuccessionPlanning
TalentProfiling
ApplicantTracking
WorkforceDevelopment
Subscriptions
Organizational Alignment
Goal Setting
Development Planning
Initiative Management
Competency Assessments
Performance Tracking
Typical Learning Suite
Enterprise Planning vs. Initiative Deployment
Initiative Deployment Discovery – focused on business workflow Planning – One release with specific capability Development – Configuration and integration Pilot – testing Deployment – release
Enterprise Planning Discovery – Enterprise view of business initiatives Planning – Staged releases of multiple groups
Goals of the Enterprise Learning Roadmap
Alignment Align the system to Business Goals Refine the Enterprise Deployment strategy and Governance
Model
Planning Define which components of an enterprise LMS suite to utilize Define how the LMS relates to other enterprise applications Develop a schedule for releases
Resourcing Derive resource and budgeting requirements
Where to start on the Roadmap?
Key Business Drivers Derived from existing business measures and activity
Balanced Scorecard Performance Management
Develop Priority and Importance Balances both Strategic and Financial measures
Results in a time-based sequencing for the application of technology to the business
Develop Business Requirements
High level requirements – focus on Business metrics Audience Initiatives Technology constraints
Requirements will enable development of a Gap Analysis
Useful if there are a small number of replacement or upgrade system candidates
Requirements are supported by Training Initiatives
Developing Priority & Importance
Organize training initiatives Identify initiatives that could benefit from learning
technology Describe initiative, audience impacted, opportunity for
improvement
Rank importance within business unit Survey participants Force distribution
Rank priority among business units Executive participants Force distribution
Roadmap Considerations
Release cycles Release timing
‘Corporate Footprint’ Business Unit Configurations Customizations
Strategic or financial impact Business unit and/or executive validation
Customizing the Approach
Involvement Strategic Political Buy-in
Deliverables Business Case Roadmap Elements Governance Budget & Resource
Pro Forma Gap Analysis
Critical Path How long to get
started? Responsiveness End date?
Benefits of the Enterprise Roadmap
Alignment Connects the strategic vision to the tactical activities Aligns deployment groups based on both complexity
and readiness
Communications Defines plans and goals to leadership and support
organizations (e.g., IT) Provides a communication vehicle for internal teams
and deployment groups Highlights the scope of the changes the organization
is making
Roadmap Lifecycle
Initial draft Validation tool Discussion document
Initial Roadmap Used to begin Release 1 Deployment
Vendor Selection Implementation Evaluation
Reevaluate Roadmap Prior to each subsequent release
Q&A - Discussion
Jim Everidge, PresidentRapid Learning Deployment, LLC
(770)874-1190 x [email protected]
www.rapidld.com