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Process SustainabilityPaths to Success

Scott J. Falkowitz, OHST, CHSTProcess Improvement Leader

Agenda

• Defining What Sustainability Really Means

• Achieving Sustainability

• Implementation Path

• 7 Keys to Sustainable Success

• Barriers/Overcoming Challenges

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Sustainability

Defined – The capacity to endure

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Environmental Responsibility

Financial Responsibility

Quality of Life

Sustainability

• How does it apply to safety?– People– Process– Culture

• How can we use SafetyNet to build sustainability?

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Sustainability

Time

Process Performance

Loss

Traditional Results:Desired Results:

Achieving Sustainability

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SupervisorsCEOCFOVP & SVPShareholdersPresidentFront Line Team

What are the challenges?

What if we don’t act?

What are the benefits?

What tools within SafetyNet can we use to help? Participation

Sev/Freq ReductionCommunicationActively CaringEmpowermentMoraleIssue ResolutionAll levels Involved

Implementation Path

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• VSP– Vision

• Clarify the direction of change, communicate and motivate the team to coordinate action

• What is your long term safety goal for the program?

– Strategy• Logical, forward thinking strides that will be taken to achieve the

vision

– Plan • Individual, specific components of the strategy, designed to meet

your needs as an organization

7 Keys to Sustainable Success

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7 Keys to Sustainable Success

• Effective Goal Planning– Quantitative & Qualitative

• Inspections per week

• Open issues resolved within 48 hours

• % of Unsafe Observations with Comments

• % of 100% Safe (all safe) Inspections

• Categorical Diversity - % of categories observed compared to all

• Observation Strength

– Evaluate the goals consistently

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7 Keys to Sustainable Success

• Support Continuous Improvement

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1. Determine your vision and formulate a clear plan to meet your goals

2. Execute your plan and evaluate progress using data collected through SafetyNet

3. Evaluate the data collected to determine areas for improvement

4. Recognize positive achievement, offer corrective feedback. Make changes to the process, people and environment as necessary.

7 Keys to Sustainable Success• Training is Key

– Have the correct people in attendance– Don’t schedule training after a shift– Key representatives should be spread across classes– Ask questions – Retrain where a skill deficiency has been identified

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• PDSA• 4 Safety Truths• VSP• Set Expectations• Inputting Safes

• Comments Matter• Give Feedback• Inspection Methodology• Severity

Key Concepts

7 Keys to Sustainable Success• Communication

– Data Use Plan• Part of your VSP• Organized framework to determine how we communicate

the observation data we collect• Primary Components

– Type of Report

– Frequency

– Target Contacts

– Method of Communication

– Anticipated Report Value

– Report Efficacy• Recipients and frequency are strategic!• Caution! Push Reports• Use the data in the reports to shape future decisions• Promote a virtuous cycle, not venomous cycle• Accountability• Summary/Observer Summary/Detail/Project/Comparison15

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7 Keys to Sustainable Success

• Understand Risk– Measured By

• Frequency

• Probability

• Severity

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7 Keys to Sustainable Success• Active Engagement

– Leadership• Put people before profits• Approachable demeanor• Credibility• “Actively” support safety initiatives• Follow the rules• Truly consider employee’s concerns

– Front Line Engagement• Team involvement• Actively Caring (Geller)• Empowerment• Positivity towards success and improvement• Attention to detail• Belief that a difference can be made• Free flowing feedback

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Summary

• Identify your progression on the path

• Develop or review your value proposition

• Review the 7 Keys– VSP– Effective Goal Planning– Support Continuous Improvement– Training– Communication– Understand Risk– Active Engagement

• Know Your Barriers

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