building successful social work teams · 2011. 9. 21. · motivational leadership building...
TRANSCRIPT
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Motivational Leadership
Building Successful Social Work Teams
Pam Haithcox Eggleston, MSW, MBA
SSWLHC September 21, 2011
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Lead and inspire people. Don’t try to manage
and manipulate people. Inventories can be
managed, but people must be led.Ross Perot
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Friday vs Monday….
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What?What characteristics do we need to be motivational leaders?
� The “What” is getting our staff onboard
and in line with our organizational,
departmental, and professional goals.
� What are characteristics of an
exceptional leader? What have you
observed in effective leaders that you
have admired?
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Why?
Why do we need to worry about being exceptional leaders?
� Increase in staff skill level
� Increase in patient satisfaction
� Increase in quality care
� Decrease in staff turnover
� Decrease in LOS
� Decrease in mortality rate
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Where?
� Where do you spend most of your time
and Energy? Conversation? Focus?
“60% of employees who leave a
position, do so because of their
relationship with their direct
supervisor.” Buckingham and Coffman, 1999
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Who?� How do you identify emerging
talent?
� Special Projects
� Discussions with staff
� Practicum Instructors
� Interim assignments
� Send staff to supervisory/administrative training
� Sit in on interviews to scope out next generation of talent
� Succession planning with leadership team
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10 Basic Skills for Leadership:
� Ability to run effective meetings
� Manage financial resources
� Answer tough questions
� Identify and hire the right talent
� Deselect poor performers who are unwilling or unable to improve
� Practice critical thinking
� Have ability to develop talent
� Understand the external environment and its implications on the organization
� Be Positive
� Communicate without blame
The Studer Group, 2009
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“As we look into the next century, leaders will be those who empower others.”
-----Bill Gates
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How do your employees
know when they are successful?
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So what motivates YOUR employees??
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Case Examples
� Tom Sawyer
� Day Care Parents
� Children Drawing
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Who are your top performers?
What have you done for them lately?
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Who are your bottom performers?
Do they know they are the bottom performers?
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And what about those “average”“middle of the road” performers?
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Top 5 Workplace Incentives
1. Written thank you from Manager/Executive team
leader
2. Personal thanks from manager
3. Promotion for performance
4. Public Praise
5. Morale building activities
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What’s missing from that list?
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A written thank you is the top incentive for improving staff performance!
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I can live for two months on a good compliment.
Mark Twain
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Bibliography
Buckingham, Marcus, and Curt Coffman. FIRST, Break all the rules. Simon and
Schuster, 1999. Print.
Hackman, Michael , and Craig Johnson. Leadership a Communication
Perspective. Waveland Press, Inc, 2004. Print.
Kouzes and Posner. The Leadership Challenge. Jossey-Bass, 2002. Print
Pearce, Terry. Leading Out Loud. Jossey-Bass, 2003. Print.
Pink, Daniel. Drive The Surprising Truth About What Motivates Us. The Penguin
Group, 2009. Print.
Sidle, C. Clinton. The Leadership Wheel. Palgrave Macmillan, 2005. Print.
Studer, Quint. Hardwiring Excellence. Florida: Fire Starter Publishing, 2003. Print.
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