Building Resilience for Improved Governance

and Performance

Dr. Merle Friedman & Craig Taplin Director, Research & Development Chief Executive

is now…

How STRESSED are you REALLY?

1 2 3 4 5 6 7 8 9 10

Quick Quiz

Quick Quiz

How RESILIENT are you?

1 2 3 4 5 6 7 8 9 10

Stress and Traumatic Stress

How will people start to react if they find this system just too damn hard and too damn fast for too damn long?

(Thomas Friedman, 2000)

THREE POSSIBLE RESPONSES

VulnerabilityNegative

Resilience Resilience

Negative Resilience

Unmitigated toughness towards self and others in the face of

ongoing challenge

The Twin Peaks Effect

Traumatic Stressors

Traumatic Stress Response PTSD

BurnoutNegative Resilience

(Denial & Dissociation)

Dr. Merle Friedman 1994

DisenfranchisedDistress

Normal Level of functioning

Demands of the workplace

TIME

BurnoutVulnerability

Burnout & Negative Resilience

The Resilience Curve

RE

QU

IRE

D P

RO

DU

CT

IVIT

Y

•Work Pressure

•Life Pressure

•Increasing uncertainty UBILITY:

Enhanced capacity through improved resilienceNEGATIVE RESILIENCE

Hot & Cool Decision Making

Pre-frontal Cortex

Pre-frontal Cortex

HippocampusHippocampus

Thalamus(Sensory)

Thalamus(Sensory)

Amygdala &CerebellumAmygdala &Cerebellum

Stimulus

Emotional Reaction

Considered Emotional Reaction

Hot PathwayHot Pathway

Cool PathwayCool Pathway

The Resilience/Productivity Link

Parameters

•Test/control group study•n=30•Currency Traders•London/Sydney•6 month study•Resilience Coaching

Outcome

•170% uplift in Test group P&L•Control group performance static

The Resilience/Productivity Link

Parameters•3 month test/control group study in 2013•n=15, total pop 98•Outbound health insurance sales•Single location, different team leaders•6 session resilience coaching program

Outcome•15.1% uplift in sales conversion in test group over control group

How Resilient is your Board, Executive Team and Staff?

Resilience Risk Assessment

Q1.

Q3.

Q2.

Q4.

Do they have the resilience required to successfully navigate the uncertainty and challenge in your environment?

What risk does this present to decision making quality, value creation and productivity?

What mechanisms do you have in place to measure and manage resilience and decision making quality?

Questions

is now…