building marvelous teams handout
TRANSCRIPT
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BUILDING MARVELOUS
TEAMS
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GIVERS AND TAKERS
GIVERS TAKERS
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© 2011 Marvelous Performance Systems
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SPASM
What is MY goal as a team member in MY agency?
• Service
• Pivot
• Attitude
• Sell
• Maintain
Source: Vistage.com
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SUCCESSFUL TEAMS
SUCCESSFUL TEAMS ASK THESE QUESTIONS: 1. Do we trust each other? 2. Do we have concern for each other? 3. Do Team Members feel free to communicate
openly? 4. Do we understand team goals? 5. Do we have commitment to the goals? 6. Do we make good use of each of our abilities? 7. Do we handle conflict successfully? 8. Does everyone participate? 9. Do we respect individual differences? 10. Do we like being members of the team?
Source: Vistage.com
www.MarvinLeBlanc.com
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“QUIET TIME”How to I Organize My Time?
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WHAT DO TEAM MEMBERS WANT?
1. A leader that they can be _____________ of. 2. A leader who exhibits _____________ and
____________ behaviors. 3. Team members watch everything you say and
do, __________________________. 4. Team members need ______________ and
______________ every step of the way. Perhaps even more when they tell you they don’t need it. (LEADER DO’S and DON’TS)
5. A REAL LEADER. Not just one that has the title.
To your customers _________________________. You are it. Be it! Be the example.
6. Team members want to ______________!
www.MarvinLeBlanc.com
© 2011 Marvelous Performance Systems
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WINNING TEAM
R E S U L T S
__________
__________
__________
__________
__________
__________
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© 2011 Marvelous Performance Systems