building impact through strategic...
TRANSCRIPT
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Building Impact Through Strategic Influence
AAPA Executive Management Seminar
May 2007
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How would coach these leaders?
James, CFO Susan, Marketing Director
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EMC Day 4: Where We’ve Been
Leadership and management discussion
Board management relations
Strategic thinking
Communications drill
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Agenda
Baseline activity
Influence defined
Credibility and influence
Model influencers
Influence framework
Influence skills
Influence activity
Influence planning
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Baseline Influence Activity
Handout page 4
Identify several influence challenges
Identify one challenge to explore and share with table team
Identify commonalities among your challenges
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Influence Defined (Pg 5)
Types of communication
Change in behavior as a goal
Results and relationships
Why influence?
Results Relationships
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Influence and Power (Pg 6)
Power defined
Types of power
Relationship of power to influence
What about manipulation?
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Model Port Industry Influencers
Handout page 10
Refer back to the port leaders you identified in your team discussion (Monday night)
Identify specific behaviors or practices they use to influence others
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Influence Framework (Pg 11)
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You Have It, I Want It Activity
Find a partner; identify A and B
A has 3 minutes to influence B to get what they want
1 minute of feedback from B to A
Reverse roles and repeat
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Influence Skills: Expressive (Pg 16)
Tell: communicate the desired action– Suggest: “I suggest we work together to develop a
budget template”
– Express Needs: “I need your help to create the budget template”
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Influence Skills: Expressive (Pg 16)
Sell: Convince the other to commit to action– Offer Reasons: “There are 3 main reasons why this
program will work…”
– Refer to Shared Values or Goals: “Because our port is committed to innovative customer service,…”
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Influence Skills: Expressive (Pg 16)
Negotiate: Give the other party a vested interest in acting– Offer Incentives: “If you will create the budget
template, I will develop the cover memo to be distributed…”
– Describe Consequences: “If you are unable to create the budget template, we may not be able to meet the deadline set by the executive director…”
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Influence Skills: Expressive (Pg 16)
Enlist: Create enthusiasm and alignment– Envision: “I have a sense we will get some well-
considered and complete budgets using this new process…”
– Encourage: “You bring a lot of experience to the budget process; I’m confident the presentation to the leadership team will work really well.”
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Influence Skills: Receptive (Pg 17)
Inquire: Get information or involvement; guide thinking– Ask open-ended questions: “What concerns you about
my proposal?”
– Draw out: “Can you say more about your second point regarding the cost?”
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Influence Skills: Receptive (Pg 17)
Listen: Learn limits or expand another’s thinking– Check understanding: “Let me make sure I heard your
concern correctly…”
– Test implications: “I wonder if part of your concern about cost is the time it will take to complete this project. Is that so?”
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Influence Skills: Receptive (Pg 17)
Attune: Build trust or increase openness– Identify with the other: “If I were you, I might also
think that the cost is very significant.”
– Disclose: “I have to admit I underestimated the time and expertise it would take to create the budget package.”
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Influence Skills: Receptive (Pg 17)
Facilitate: Get the other party to take responsibility for action– Clarify issues: “Sounds as if there are two primary
concerns you have about the program…”
– Pose challenging questions: “What would it take for you to support my proposal at the management meeting today?”
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Influence Planning
Handout page 18
Develop influence plan
Find a partner and validate
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Final Thoughts
Influence lives in the eye of the beholder
Balance receptive and expressive behaviors
If expressive behavior isn’t working, switch to receptive behavior and vice versa
If we ever make anyone admit to being wrong, stupid or incompetent, we lose our ability to influence that person