BUILDINGEMOTIONAL

INTELLIGENCETools for Frontline Staff

Presented by Sue Schlichtemeier-Nutzman, Ph.D.Leadership/Management Consultant

trainingphd@gmail.com * (402) 416-8599

WHAT IS EMOTIONAL INTELLIGENCE?

The ability to perceive, control, and evaluate emotions.

APPLYING EI:

If you are able to use this information to guide your thinking and actions, then you are using Emotional Intelligence.

Most researchers believe that IQ remains relatively stable over our

lifetimes

Most researchers believe that EI can be learned and strengthened

Why EQ?EFFECTIVE PREVENTION AND INTERVENTION:• People with higher EQ are more likely to view

life’s challenges as opportunities

• People with higher EQ don’t get “caught” in difficult peoples’ traps

• People with higher EQ have more skills for dealing with difficult people, places, tasks, schedules, conditions, and events

Elements of Executive EQ:(Adapted from: Cooper and Sawaf)

SCORING: Place a check in the blank if you can say YES to…

Section I: CURRENT EVENTS – Past 6 months– Scale I: Life Events –

__ A. I have been in the same job or been promoted__ B. I have maintained steady financial income__ C. I have experienced no changes in family structure (births, deaths, adoptions)__ D. I have lived in a dwelling that suits my needs

SCORING: Place a check in the blank for YES…

– Scale 2: Work Pressures

__ A. I feel that my job is relatively secure__ B. I enjoy most of the people I work with__ C. I have plenty of time to do my work

__ D. I generally have control over my work schedule and it is somewhat flexible

-- Scale 3: Personal Pressures

__ A. I have peaceful relationships with people who are important to me__ B. My personal health is good__ C. I have developed a positive work-family

balance__ D. I live in a safe neighborhood

Section II: EMOTIONAL LITERACY – Today

– Scale 4: Emotional Self-Awareness

__ A. I am aware of my feelings most of the time

__ B. I can easily tell when I am getting upset__ C. When I am sad, I know the reason(s)__ D. I don’t judge myself by others’

standards

– Scale 5: Emotional Expression

__ A. I show my appreciation to others__ B. I express both positive and negative

emotions clearly __ C. I can ask for help when I need it __ D. I can sense how others are feeling and I try to respond with sensitivity

-- Scale 6: Emotional Awareness of Others

__ A. I am OK talking with/listening to people who don’t share my views

__ B. I focus on people’s positive attributes __ C. I seldom have the urge to tell someone off __ D. I consider myself a very good listener

Section III:EQ COMPETENCIES – Past 30 days

– Scale 7: Intentionality

__ A. I can easily shut out distractions when I need to

__ B. I finish most things that I start __ C. I can say “no” when I want to __ D. I handle criticism with an open mind

– Scale 8: Creativity

__ A. I often suggest innovative projects__ B. I participate in information sharing when I can__ C. I can often predict when an idea will “fly”__ D. I often embrace new ideas and concepts

– Scale 9: Resilience

__ A. I “bounce back” after a disappointment__ B. I am a relatively patient person__ C. I stay on top of my workload without procrastinating__ D. I can relax, so tension doesn’t build up

– Scale 10: Interpersonal Connections

__ A. I am able to grieve losses__ B. I am able to experience emotional closeness__ C. I am able to show affection__ D. I have a relatively easy time making friends

-- Scale 11: Constructive Discontent

__ A. I can disagree constructively__ B. I can count on others to get things

done __ C. If I have a concern, it is important to share

it when the time is right __ D. I talk about things as needed, so they don’t build to a crisis

Section IV: VALUES & BELIEFS – Past 30 days– Scale 12: Compassion

__ A. I am fairly skilled at reading others’ feelings __ B. I have forgiven myself for not being perfect __ C. I have forgiven others who have done unkind things to me __ D. I try to focus on my strengths, rather than constantly worrying about my shortcomings

– Scale 13: Outlook

__ A. I tend to look on the positive side __ B. Problems rarely overwhelm me

__ C. I am able to prioritize effectively __ D. I am excited about what the future

holds for me

– Scale 14: Intuition

__ A. My hunches are usually right __ B. I am “big enough” to change my mind __ C. I am willing to consider opinions that are different from mine __ D. Sometimes I am just full of good ideas

– Scale 15: Trust Radius

__ A. I trust and respect my colleagues__ B. When something isn’t working, I try to

come up with an alternate plan__ C. Most things in life are fair and equitable__ D. I am a trustworthy and trusting person

– Scale 16: Personal Power

__ A. I feel in charge of my life__ B. I am willing to fight the establishment, if

I feel strongly that I’m right__ C. I am a competent and capable person__ D. If I reflect on my life, I’ve spent a lot of

time feeling happy

• Scale 17: Integrity

__ A. I am willing to admit my mistakes__ B. I still have passion for my job__ C. I am willing to state my case__ D. I am realistic about my abilities

Section V: EQ OUTCOMES – Past month– Scale 18: General Health – Check those you

can say YES to:__ A. I feel healthy, free of physical symptoms like back pain, headaches, colds__ B. I don’t let life hurry me; I take time to

eat, plan, and reflect__ C. Most of my habits contribute to my wellness (diet, exercise, truthtelling)__ D. I let go of anxiety and frustration in

timely and healthy ways

– Scale 19: Quality of Life

__ A. I am satisfied with my life__ B. I feel energetic most of the time__ C. I am happy with my life__ D. I have made the most of my abilities

–Scale 20: Relationship Quotient

__ A. I am able to connect with some people on a “deeper” level__ B. I am able to be honest with people close to me__ C. I am able to find people to socialize with__ D. I am able to tell people I care

• Scale 21: Optimal Performance

__ A. I am generally satisfied with my work performance

__ B. I usually feel engaged at work__ C. I am able to meet work goals__ D. I am able to pay close attention at work

SCORE:• 0-20 = You are at a critical point and need to

examine ways to build your EQ today• 21-40 = You are at a crossroads and would

benefit greatly from building your EQ• 41-60 = National average EQ• 61-80 = You are on the path to optimal EQ• 81-84= You have obviously built and

maintained a healthy EQ that serves you well

PLAN:

• Choose one area where your EQ wasn’t as high as it could be. Identify three things you could do to build (or re-build) your EQ:

1. _____________________________2. _____________________________3. _____________________________

HIGH EQ• Not afraid to express feelings• Expresses feelings clearly• Dominated by positive feelings• Tends to be optimistic but

realistic (can be pessimistic)• Able to read others’

nonverbals• Balances feelings with logic

and reason• Does not internalize failure• Seeks connections w/ others• Listens to other viewpoints• Enjoyable to be around

LOW EQ• Blames others for feelings• Disguises: “I feel that….”• Dominated by negative feelings• Tends to be pessimistic and may

invalidate others’ joy• Unable/unwilling to read others’

nonverbals• Exaggerates or minimizes

feelings• Internalizes failure• Avoids connections w/ others• Clings to beliefs, afraid of

change• Uncomfortable to be around

Source: Mayer and Salovey

ADVANTAGES OF HIGH EQ:• Less likely to leave work emotionally exhausted• More likely to have reserve energy• Less likely to dread interacting with “certain”

people• More likely to enjoy your job• Less likely to forget things• More likely to continue learning and growing

Plato: “All learning has an emotional base”.