building an effective quality management system in belstat according to the iso 9001 ... ·...
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Building an effective quality management system in Belstat
according to the ISO 9001-2015 standard
National Statistical Committee of the Republic of Belarus
Statistical System Coordination and Development Department
Karolina Evseenko, chief specialist
Strategic Management Seminar
on NSI internal & external organisation with a focus on administrative data and registers
Tirana, July 5-6, 2018
Belstat’s experience
process-oriented approach
to statistical production
(GSBPM v. 5.0)
quality management system
according to
ISO 9001-2015 standard
July 2014 April 2018
1. Two key steps
2. Background
Adapted Global Assessment of the
National Statistical System of the
Republic of Belarus
in 2012
five-year Strategy for the
development of state statistics of the
Republic of Belarus
until 2017
introduction of the process-oriented
approach to statistical production
(GSBPM v. 5.0)
in 2014
3. Mapping between GSBPM (v. 5.0) and Belstat’s model
Belstat’s Business Process Model (2014)GSBPM
1. specify needs
2. design
3. build
4. collect
5. process
6. analyse
7. disseminate
10. evaluate
1. specify needs
2. design
3. build
4. collect
5. process
6. analyse
7. disseminate
8. evaluate
quality management
metadata management
quality management
8. data security
9. archive
Guideline on the national model for the production
of official statistical information (2015)
4. From GSBPM to the certified quality management system
GSBPM v. 5.0
Belstat’s quality management system according to
the ISO 9001-2015. Quality management systems – Requirements.
PLANDO
(production activities)CHECK ACT
Key steps: revision of processes
4. From GSBPM to the certified quality management system
1. specify needs
2. design
3. build
4. collect
5. process
6. analyse
7. disseminate
10. evaluate
8. data security
9. archive
quality management
Belstat’s Business Process Model (2014) Belstat’s Business Process Model (since 2017)
1. planning, analysis and improvement
2. specify needs
3. design and build
4. collect, process and analyse primary statistical and administrative data
5. disseminate official statistics
6. evaluate
7. management of infrastructure
8. management of human resourses
9. management of IT
Key steps: set of effectiveness evaluation indicators
4. From GSBPM to the certified quality management system
Belstat’s Business Process Model (since 2017)
1. planning, analysis and improvement
2. specify needs
3. design and build
4. collect, process and analyse primary statistical and administrative data
5. disseminate official statistics
6. evaluate
7. management of infrastructure
8. management of human resourses
9. management of IT
24 effectiveness
evaluation indicators
for the processes
Key steps: formulation of quality objectives, incorporating risk-based thinking in statistical activities
4. From GSBPM to the certified quality management system
List of risks List of
opportunities
Risk mitigation
plan
Action plan to
implement
opportunities
Annually developed and
approved
Quality
objectives
Activities towards
achieving the quality
objectives
Key steps: organizational structure changes
4. From GSBPM to the certified quality management system
Chairperson of Belstat
Management representative
responsible for the quality
management system
Coordinating Council of the
quality management system Internal auditors
Statistical System
Coordination and
Development Department
Structural units
New elements of the
organizational structure
5. Processes sequence and interaction scheme in Belstat’s quality
management system according to PDCA cycle
leadership and
planning (1)
production
(2,3,4,5)
support
(7,8,9)
applicability
evaluation &
capability
development
(1,6)
input output
Belstat’s context
interested parties
users
official statistics
users’ satisfaction
PLAN
DOCHECK/
ACT
1. planning, analysis and improvement
2. specify needs
3. design and build
4. collect, process and analyse primary
statistical and administrative data
5. disseminate official statistics
6. evaluate
7. management of infrastructure
8. management of human resourses
9. management of IT
Belstat’s Business Process Model
6. Mapping between GAMSO (v. 1.1) and Belstat’s processes
sequence and interaction scheme (the top hierarchical level)
Strategy and leadership
Capability
developmentCorporate support
Production
GAMSO Belstat’s processes sequence and
interaction scheme
Leadership and planning
Applicability evaluation &
capability developmentSupport
Production
7. Belstat’s quality management system
as the basis of GAMSO implementation
Activity area: Leadership and planning
Define vision Govern and lead Manage strategic collaboration and cooperation
Context of Belstat
Needs and expectations of interested parties
Field of application of the qualitymanagement system
Mission
Vision
Strategy
Quality objectives
Activities towards achieving the qualityobjectives
List of opportunities
Annual statistical work programme, statisticalwork plan
Budget allocation for state statistics
Knowledge and skills of the staff
Management representative responsible for thequality management system
Coordinating Council of the quality managementsystem
Quality policy
Publicly accessible policies, guidelines andnormative documents
International cooperation in state statistics
Assessments of statistical areas and national statisticalsystem by international experts
International technical assistance
Interagency Council on State Statistics
Scientific Methodological Council
Agreements on data exchange with government bodies
Strategy for the development of state statistics of theRepublic of Belarus for five years
Statistical work programme for a year
Approval of statistical tools for conducting surveys andendorsement of official statistical methodology developedby other producers of official statistical information
Determination of the type of a state statistical survey andthe method of primary statistical data collection
Monitoring progress towards the achievement ofsustainable development goals
Activity area: Applicability evaluation & capability development
Plan capability improvementsDevelop capability
improvementsMonitor capability improvements
Transfer support of capability improvements
Analysis of context andneeds and expectations of interested parties
Reports on internal and external audits
Reports on monitoring and evaluation of the effectiveness of the quality management system processes
Reports on the analysis of official statistical information
Filled in questionnaires for usersof official statistical information
Information on the implementation of planned activities
The results of the monitoring of implementation of treaty obligations
Meeting minutes of Coordinating Council of the quality management system
Identifying opportunities for improvement by brainstorming
Conducting the analysis of opportunities using quantitative method taking into account the likelihood of opportunities and the level of influence upon the achievement of goals
Developing the criteria for deciding on the use of opportunities
Developing an action plan for implementing opportunities
Execution of action plan for implementing opportunities
Maintenance and promotion of potential for improvements by:
optimization of the structure and content of planning documents
increasing the effectiveness of the quality management system
updating quality policy and quality objectives
development and implementation of corrective measures
Evaluation of improvements by:
process of the quality management system«Evaluation»
set of effectiveness evaluation indicators of thequality management system processes
internal and external audit reports
self-assessment
management review of the qualitymanagement system
Areas for improvements identified through audits
Plans of corrective measures
Meeting minutes of Coordinating Council of the quality management system
7. Belstat’s quality management system
as the basis of GAMSO implementation
Activity area: Support Manage business performance and
legislation
Manage statistical methodology
Manage qualityManage information and
knowledgeManage consumers
Organizational structure of the quality management system
Risk management (according to a documented procedure including list of risks, risk mitigation plan)
Change management (according to processes of the quality management system)
Obligation to comply with legislative and other mandatory requirements by Belstat’s management is established in quality policy
Methodology for the compilation and calculation of statistical indicators
Instructions for the organization and implementation of state statistical observations
Methodological Principles in Statistics
Glossary of statistical terms
Certified qualitymanagement systembased on the ISO 9001-2015 includingprocesses, theirinteraction andapplication
Documented procedure«Management of documentedinformation»
Documents of the qualitymanagement system
Registry of the quality managementsystem records
Determination of Belstat's knowledgeas resources
Information security policy and a setof organizational and administrativedocumentation aimed at itsimplementation
Metadata of a unified structure
Lists of internal and externalcommunications arecontained in the relevantsections of the processes
Communications are carriedout with internal andexternal interested parties, asdefined in the Belstat’sContext
Communications with users of official statistics are conducted permanently
Belstat's social network accounts (Facebook, Twitter)
7. Belstat’s quality management system
as the basis of GAMSO implementation
Activity area: Support
Manage data suppliers Manage finances Manage human resources Manage ITManage buildings and
physical space
Agreements on dataexchange with governmentbodies
Use of information containedin administrative databases(banks)
Use of interagencyinformation systems forstatistical data exchangebetween state statisticsbodies and other producersof official statisticalinformation
The procedure fordeveloping draft of thenational budget forfinancing state statisticalactivities
Documented procedure«Management ofexternally provided goods(works, services)»
Process of the qualitymanagement system «Humanresources management»
Process of the qualitymanagement system «ITmanagement»
Process of the qualitymanagement system«Management ofinfrastructure»
7. Belstat’s quality management system
as the basis of GAMSO implementation
Activity area: Production
Specify needs Design and build Collect, process and analyse primary statistical and administrative data
Disseminate official statistics
According to GSBPM (v. 5.0) except for the over-arching processes
as they relate to other parts of the GAMSO
7. Belstat’s quality management system
as the basis of GAMSO implementation
8. Advantages of the use of the models for modernisation
of official statistics in the NSI
Common vocabulary and framework to support international collaboration activities in the field of modernisation
Improving planning and allocation of resources
Use of risk-based thinking in statistical activities
Identification of problem areas in the work and if necessary attracting technical assistance to eliminate them
Description of inputs and outputs of processes of the quality management system in a standard way
Thank you for attention