Building a Winning Organization

in the NEW Normal?

Ideas to Action

What does this mean to me?

How can I use this idea?

What can I do right away?

Kuala LumpurOct 6th 2011

Anyone who tells you they enjoy change… should seek

immediate professional help.

Emotional Response to Perceived Negative Change

Stability

Immobilization

Denial

Anger

Bargaining

Depression

Testing

Acceptance

TimePassive

Active

Emoti

onal

Res

pons

e

Managing Positive Responses to Change

Uninformed Optimism

Informed Pessimism

HopefulRealism

Informed Optimism

Completion

CheckingOut

TIME

PESS

IMIS

M

Here is the KEY message…

You MUST work together to make this successful

For those who are prepared…For those who are prepared…

…chaos brings opportunity

• The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.

The Key To Success in the New Normal…

•Nimbleocity•Nim-bo-licous

(T + C + ECF) x DE = Success

(Talent + Culture + Extreme Customer Focus) x Disciplined Execution = Success

HUGE data set…

• 600,000 employees at 500 organizations.• 6,800 senior managers.• 900 books and academic articles.• 30 CEOs of Fortune 500.

From: Beyond Performance by Keller and Price

Nine Elements of Organizational Health

Direction Leadership Culture

Accountability

Coordination & Control

Capabilities

Motivation Customer Focus Innovation

From: Beyond Performance by Keller and Price

10 Elements of a Winning Culture

1. People enjoy the work they do and the people they work with.2. People take pride in the work they do and the organization they work for.3. There are high levels of engagement, connection, camaraderie and a

community of caring.4. There is a culture of fairness, respect, trust, inclusiveness and teamwork.5. The leaders walk the talk, live the values and communicate a clear vision and

strategy for growth.6. Lots of open, honest, robust and transparent communication across the entire

organization.7. The organization invests back in employees; there is a commitment to learning,

coaching and development.8. There is a bias for action, employees have an ownership mentality and always

strive to give their personal best.9. There is high accountability and a strong focus on delivering the desired results.10. There is ample recognition and rewards, and mediocrity is not tolerated.

“Talent wins games, but

teamwork and intelligence wins championships.”

Michael Jordan

What does it take to be a valued member of a team?

Develop and display competence.

Follow through on commitments.

Deliver required results.

Ensure your actions are consistent with your word.

Stand behind the team and its people.

Be enjoyable to work with.

Be passionate about your work and those you serve.

Communicate and keep everyone informed.

Help the other members of the team.

Help members of other teams.

Share ideas, information and credit.

Hold yourself 100% accountable.

• D• M• C• C• M• D

irection – vivid, clear, inspiring --- shared

easurements – specific, observable, focused

ompetence – very good at what they do

ommunication – open, honest, courageous

utual Accountability – all team members

iscipline – do this every day

Extreme

CustomerFocus

Web of Value: VOC + MOT + WOM

Extreme Customer Focus

VOCVoice of Change

Moments Of Truth

Page 8

WOM

Word of mouth

• Embrace and Revel in Change.• Talent is KEY to Success• Build a Winning Culture• ECF = VOC + MOT+ WOM*• Demand Disciplined Execution• FDA

Summary

*Extreme Customer Focus = Voice of Change + Moment of Truth + Word of Mouth

FDA

Focus + Determination x Action

THANK YOUIf you have any questions at all please do not hesitate to send a note or call.

My email address is: john@johnspence.com

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