building a kick-ass company culture | talent connect london 2015
TRANSCRIPT
To help leisure and business travelers, whatever their budget, easily discover, book, and enjoy the world’s best places
to stay. Our Mission
1996founded
19971st Hotel
20008 employees
2003Barcelona Office
2005Acquired by
Priceline Group
2006Bookings
renamed to
2007NY and
Singapore offices
20092.000+ employees, Sao Paulo Office
2010Apps launched,
100.000+ properties
2012250.000+
properties, 70 offices, 4.000
employees
2013First offline campaigns
2014Launch Booking
Cares
201510.000+
Employees
We use the Booking.com Values
Keep the customer at the center of everything you do
Experiment, learn and be open to change
Work together to achieve success, but always challenge one another to improve
Be humble, open and friendly, and remember that our diversity gives us strength
Get things done today. Tomorrow will bring fresh challenges
We use the Booking.com formula It’s our framework of how we empower
people to reach their potential
Milking the cows, every day
Great product, ROI-driven marketing
Work horses vs. show ponies
Customer vs. supply-driven
Best team of motivated and skilled people in the industry
Bias to insource
Rapid experimentation and small steps innovation
Globally scalable, but locally relevant
Pareto principle
Data vs. opinion-driven
45% Technology referrals
87% vs 76% More engaged
2.8% Better conversion to hire ratio
28% Global referrals
8% vs 11% Retention rate
91% Meet expectation or higher talent scores
1. Write down your culture BEFORE you start recruiting 2. Have Data-driven approach to recruitment 3. Recruit for culture and potential over skills 4. A Players hire A+ players 5. Happy Partner = Happy Developer 6. Recruit diverse and globally 7. Take care of your people 8. Insource as much as possible 9. Celebrate your culture and share 10. Money doesn’t buy culture
Building a Kick Ass Company Culture
Brendan Bank | Jennifer Boulanger Talent Connect: October 21, 2015 Questions?