®

Brochure

BBM Enterprise SDK

2017

CPaaS (Communications Platform as a Service)

Build Powerful Communications Experiences, Safely and Securely

Integrate Powerful Communications into Your Apps and ServicesThe BlackBerry CPaaS solution, BBM Enterprise SDK, is a global IP-based

communications platform that enables you to easily integrate real-time

communications functionality directly into your mobile and web applications—all

with enterprise-grade security.

A lightweight, cloud-based solution, the BBM Enterprise SDK scales to all your

internal and external secure communication needs.

Messaging Voice and Video Data and Location Sharing

Real-TimeNotifications

Why BlackBerry?

15+ years of experience securing communications

For over 100 million global users and billions of messages every day on the

proven BBM infrastructure

Industry-leading security

with 70+ certifications to meet your security and compliance needs

15 of the G20 governments trust BlackBerry

5 of the largest oil and gas businesses rely on BlackBerry

Build Better Communications Experiences for Users

What Experience Can You Build?

Messaging:Use cases:

• Instant communications: immediate in-app one-click chats

• Integrated messaging services: customer service and sales support for your

apps

Capabilities:

• 1:1 chat

• Group chat

• Messaging quoting, edit, retract, delete

Voice and Video:Use Cases:

• Integrated call services: get in touch with sales, support, and more with

embedded calling

• Call center: create a virtual call center for large scale call traffic

• Hidden number calling : enable calls without revealing phone number

• Personalized customer support: live real time face-to-face support

Capabilities:

• 1:1 voice and video

• Accept a call when app is running into the background

• Thumbnail and full screen view of calls

BBM Enterprise SDK goes beyond basic chat, offering integration of multi-level

communications into your apps to address any business use case. It enables your

organization to securely build powerful experiences for both your internal users as well as external users, such as clients or customers. Users can even access your apps on

multiple devices simultaneously to speed up workflows.

Data and Location Sharing: Sharing:Use cases:

• Machine to human interactions: chat bots and automated messages

• Live bulletin boards: enable real-time visual collaboration

• Location sharing and tracking: track expected times and stages of arrival

• Peer-to-peer data sharing: receive peer information through the application for expedited

service

• Conversation routing: customer service routing (automated bots to live service)

• Authentication: customer authentication upon login via username and password or fingerprint

• Trackable communications: track and report messages, calls, and even files

Capabilities:

• Files, text, contact cards, media

• Location services

• Other data structures

Real-time NotificationsUse Cases:

• Notification and reminders: emergency and collaboration-related alerts

Capabilities:

• Push notifications

Digital Transformation for any Industry

BBM Enterprise SDK helps create powerful experiences for any vertical, including,

but not limited to those that are highly regulated.

Regulated

For regulated industries such as

healthcare, government and financial

services, BBM Enterprise SDK

enables secure instant messaging

functionality for staff and clients, from

onsite hospital communications to

secure inter-agency collaboration.

Digital and Media

For high-growth digital industries,

from ride-sharing to entertainment

to social media companies, BBM

Enterprise SDK opens up a world

of possibilities for keeping users

connected with innovative, unique

experiences.

Streamline App Development With BBM Enterprise SDK, there is no need to build complex and costly back-end infrastructure

and interfaces that’s traditionally required for development. BlackBerry provides a complete tool

set with the necessary components so you can focus on what’s important—your app features.

BlackBerry hosts the typical components required to run an IP-based communications solution.

Why the BBM Enterprise SDK?

With BBM Enterprise SDK, you can trust the proven BlackBerry foundation

and reputation for secure communications. Because it uses its own IP-based

BlackBerry NOC (network operations center), your organization gets reliable

communications.

Faster Time to Market

Seamlessly integrate the SDK into your apps and services

with minimal development cycles. Focus on features and

enhancements for your users rather than the back-end

infrastructure.

Greater Scalability

Scale your communications quickly by using the BBM Enterprise

infrastructure which is built using the technology and experience

that hosts the BBM Consumer infrastructure, which has scaled

to 100M users and billions of messages per day. Safeguard your

apps against network outages

Enhanced Security

Protect data with government-grade security. Messages are

protected in transit and at rest with data level encryption, making

the security stronger than traditional industry standards.

Reduced Costs

Eliminate substantial upfront investments in infrastructure hardware

and technology and save on ongoing network bandwidth. Control

operational costs with an affordable subscription-based model.

The Security and Privacy You NeedOrganizations seeking to empower their apps and services with built-in

communications cannot afford to compromise on data security, particularly in

regulated industries. When it comes to CPaaS, security should not be sacrificed

for speed, ease and reduced cost of app development.

That is why BlackBerry provides proprietary end-to-end security, protecting

communications data at rest and in transit. It’s trusted by the most security-

conscious governments and organizations worldwide to secure user data and

protect user privacy with:

• Protection of customer information via digital signatures and key management

• End-to-end FIPS 140-2 validated encryption

• Access controls for guaranteed message integrity

“The BBM Enterprise SDK was a game-changer. The advantage was instantly apparent to our clients, and they are overjoyed with the solution. And the extensive documentation made it easy to use, and easy to integrate quickly and seamlessly.”

Toby ClenchManaging Director, Tundra Core Studios Limited

Platform Compatibility

Learn More

To learn more about BBM Enterprise SDK and get the free SDK, please visit: www.blackberry.com/bbmesdk

©2017 BlackBerry. All rights reserved. BlackBerry®, BBM® and related trademarks, names and logos are the property of BlackBerry Limited (“BlackBerry”) and are registered and/or used in the U.S. and countries around the world. All other trademarks are property of their respective owners.