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Build learning content that connects generations A glimpse on innovations that help conserve knowledge, reduce operational expenses & accelerate process execution. Sebastian E. Grodzietzki, Global Solution Owner SAP Workforce Performance Builder April, 2014

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Build learning content that connects generations A glimpse on innovations that help conserve knowledge,

reduce operational expenses & accelerate process execution.

Sebastian E. Grodzietzki, Global Solution Owner

SAP Workforce Performance Builder April, 2014

© 2014 SAP AG. All rights reserved. 2

Agenda

► Mind the (knowledge) gap

►The missing ingredient

►Solution highlights

►Conclusion

1

2

3

4

Mind the (knowledge) gap Why trained users are a key factor to business success

Foster adoption

Ensure retention

Raise productivity

© 2014 SAP AG. All rights reserved. 4

Change is critical to business innovation … … and impacts your enterprise solutions

Eff

ort

Ongoing change events

Time

Major change events

Business drivers

Changed business processes

Mergers, acquisitions, and reorganizations

New products, new vendors

Compliance drivers

Governance

Risk management

Compliance

Examples: Sarbanes-Oxley Act, U.S. Securities and Exchange Commission, Food and Drug Administration

Technology drivers

Maintenance

New functionality

Upgrades

Global rollouts

Upgrades

Custom development

Support package

New implementation

New processes

Innnovation / LoB

© 2014 SAP AG. All rights reserved. 5

Applications change throughout their lifecycle … … leading to inherent knowledge gaps

With e-learning and performance support from SAP Workforce Performance Builder software

Without e-learning and performance support

© 2013 SAP AG. All rights reserved. 6

Are you constantly thinking about:

Then consider SAP Workforce Performance Builder!

Supporting microlearning inside and outside of the office?

The need to cut training and related infrastructure costs?

Employee skills and regulatory compliance?

Support for formal and informal + social learning needs?

Leveraging user-generated content without additional authoring

tool trainings?

The need to cut help-desk and process costs?

Creating single-source help materials for the entire

IT landscape?

Up-to-date processes, trainings, and test documentation?

Whether the entire workforce, even those without own workstations, can

access relevant knowledge in the moment of need via mobile devices?

The missing ingredient:

SAP Workforce Performance Builder Best-run businesses use enablement software by SAP

Cross role

Cross process

Cross application

© 2014 SAP AG. All rights reserved. 8

Why is the solution that efficient?

Cloud

Quick ramp-up

SAP Rapid Deployment

Solution

*

*

Microsoft

Mac OS

Citrix Green Screen

iOS

Android

SAP Workforce Performance Builder supports companies with content during their marketing & sales

funnels, enables the workforce quickly on any change may it be in Business or IT, boosts the

company’s productivity and brings down operational expenses across all business processes.

© 2014 SAP AG. All rights reserved. 9

producer

Highly efficient

authoring tool for all

enablement needs

instant producer

Intuitive process recorder

that requires minimal

training

manager

Ideal platform for

cooperation, learning, and

performance tracking

navigator

Context-sensitive

assistant directly in the

live system

Easier to deploy

Quicker ramp-up

Fully customizable

Discover the four main components of

SAP Workforce Performance Builder

© 2014 SAP AG. All rights reserved. 10

How to Deliver Enablement Content

Business process modeling integration Context-based (push & pull) Mobile Library and learner view

Learning Management System Application help menu

Integration of SAP Solution Manager

application management solution

1

2

© 2014 SAP AG. All rights reserved. 11

360° content

life cycle

management

End-to-End – Closed Loop Content Management

Workforce Performance Optimization

Create

Share

Analyze Improve

Localize &

Update

• QR Codes

• Video export

• LMS, learner view, …

• Single-source recording

• Task management &

automated workflows

• Project status reports, …

• Content usage

• Learner progress

• Weak spot analysis, …

• Automatic &

interactive re-recording

for content updates

• Automated localization

into other languages

• Context-sensitive

reference materials

• Real-time on-the-job

guidance and

performance support

© 2014 SAP AG. All rights reserved. 12

Why SAP Workforce Performance Builder?

Effort required for curricula development

Time needed for classroom training

Time needed for error handling

Effort required for end-user adoption

Standard questions for help desk

Effort required for multilingual roll-out projects

Time needed for the creation of documentation

Effort required for the development of test cases

Costs involved in delta training

0 20 40 60 80 100% Effort

Reference Customer Quotes and Savings

“SAP Workforce Performance Builder is one of the most powerful software offerings of its kind, yet it is still simple to implement and use.”

Dr. Andreas Wölke, MEWA Textil-Service AG

“SAP Workforce Performance Builder has allowed us to create an entirely new training platform using online simulations of hundreds of transactions. We now have a moment-of-need reference tool to assist all employees in their day-to-day tasks…”

John M. Gonos, Safeguard Properties LLC

Without SAP

Workforce

Performance

Builder

With SAP

Workforce

Perfomance

Builder

Solution highlights

Faster content creation

Faster change adoption

Faster process execution

A glimpse at SAP Workforce Performance Builder‘s features and benefits

© 2014 SAP AG. All rights reserved. 14

Agenda

Solution Highlight Areas:

► 360° Landscape Coverage

► Content Lifetime Management

► Social & Mobile Learning

► Workforce Experience and Performance

© 2013 SAP AG. All rights reserved. 15

360° Landscape Coverage Extend the operational scenario

Maximize the ROI for both

SAP Workforce Performance Builder

software and the rest of the IT landscape.

© 2014 SAP AG. All rights reserved. 16

Speed up required asset

creation, up-skilling, and on-

boarding of new employees.

Enable faster availability of

knowledge at higher quality and

created with less effort.

Adapt the workforce quickly to

changes in IT and business.

Support millenials, but keep the

entire workforce in mind –

provide content when needed,

in context, via mobile, in micro-

learning chunks.

360° Landscape Coverage - Rationale

Accelerate knowledge

transfer

Reduce project costs,

duration and risks

Support innovative

transformations

Create new ways

of learning

© 2013 SAP AG. All rights reserved. 17

Maximize ROI for IT investments, and reduce time-to-value

Broaden the applicability across heterogeneous IT landscapes

Accelerate content creation and maintenance

Improve end user productivity across all applications

Improve raw content quality for immediate publishing, and reduce post-editing needs

Reduce operational expenses, including help desk and training costs, and lower total

cost of ownership & implementation

BE

NE

FIT

S

Improved process recording Ability to create premium content across all applications

Infrastructure support Better integration into system landscapes & lifecycles

Automated tests with eCATT scripts Test scripts in line with learning assets F

EA

TU

RE

SE

TS

360° Landscape Coverage Extend the operational scenario

© 2013 SAP AG. All rights reserved. 18

Content Lifetime Management Faster time to value

Create and publish high-quality content

faster, and reduce the overall learning

and development costs.

© 2014 SAP AG. All rights reserved. 19

Reduce time and efforts for

creation of engaging content.

Get knowledge from the

experienced and elders to arm

new employees faster.

Create high-quality content

more flexibly and faster, and

leverage it in formal and

informal learning methods.

Grab the knowledge from where

it is and bring it quickly to where

it‘s needed.

Content Lifetime Management

Accelerate content

creation

Preserve personalized

knowledge

Support new ways

of learning

Boost the adoption

of changes

© 2013 SAP AG. All rights reserved. 20

Accelerate content creation and update to save time and money

Adapt learning materials to global needs quicker and at lower costs

Minimize or entirely remove post-editing efforts for reduced authoring time

Increase user adoption and boost user experience to maximize ROI

Reduce operational expenses and implementation time BE

NE

FIT

S

Publish-ready user generated content Shortcut to a productive workforce

Increased speed and usability of rerecording Improved content maintenance and localization (up to 40% faster)

Pixel-perfect content Anonymizing and enhancing screenshots and images

Extensive documentation flexibility Discover the power of a flexible documentation engine

Performance support made easier Enhanced navigator content authoring

Closed-loop management of content Enhanced performance and a broader tool set

FE

AT

UR

E S

ET

S

Content Lifetime Management Faster time to value

© 2013 SAP AG. All rights reserved. 21

Accelerate content creation and update to save time and money

Adapt learning materials to global needs quicker and at lower costs

Minimize or entirely remove post-editing efforts for reduced authoring time

Increase user adoption and boost user experience to maximize ROI

Reduce operational expenses and implementation time BE

NE

FIT

S

Publish-ready user generated content Shortcut to a productive workforce

Increased speed and usability of rerecording Improved content maintenance and localization (up to 40% faster)

Pixel-perfect content Anonymizing and enhancing screenshots and images

Extensive documentation flexibility Discover the power of a flexible documentation engine

Performance support made easier Enhanced navigator content authoring

Closed-loop management of content Enhanced performance and a broader tool set

FE

AT

UR

E S

ET

S

Content Lifetime Management Faster time to value

© 2013 SAP AG. All rights reserved. 22

Social & Mobile Learning Get the most out of your workforce

Fast and flexible provisioning and

sharing of content accelerates knowledge

transfer and increases productivity.

© 2014 SAP AG. All rights reserved. 23

Don‘t force the users to live with

what‘s given – create a dynamic

“shareconomy.”

Reduce time and efforts for

searching content, issuing help

desk tickets, or bothering

colleagues with questions.

Support the entire workforce,

and keep those without their

own workstations in mind.

Video-based learning,

combined with small chunks of

knowledge, can help to reach

new “tribals” in the workforce.

Social & Mobile Learning

Technology is great but

it’s the people who use it

Make knowledge more

easily available

Respect the entire

workforce

Everyone loves

movies

employees would prefer a job

with less pay but more flexibility

in regards to mobility 4

2 out of 3

of the global

workforce in 2030

will consist of

millennials 5 75%

76% of all companies are

supporting BYOD 6

© 2013 SAP AG. All rights reserved. 24

Accelerate content creation, maintenance and access to save time and money

Take the knowledge where ever you go and facilitate location based training

Leverage a user-generated content ecosystem, and empower a 360° “shareconomy”

Foster formal and informal micro-learning initiatives for better adoption

Improve end-user and learner experience to speed up process execution

Reduce operational expenses, including help desk and training costs,

and lower TCO/TCI

BE

NE

FIT

S

Offline playback on mobile devices Ability to take the knowledge where ever you go

Mobile performance support – QR codes Support on-the-job guidance even outside the office

Ability to share knowledge with peers Easier-to-share output formats and social sharing

Social authoring and social performance support Professional collaborative authoring

FE

AT

UR

E S

ET

S

Social & Mobile Learning Get the most out of your workforce

© 2013 SAP AG. All rights reserved. 25

Workforce Experience and Performance Provide knowledge at the moment of need

Maximize workforce productivity with on-

the-job guidance whenever needed, and

simplify business processes.

© 2014 SAP AG. All rights reserved. 26

The amount of time spent for

physical training is steadily

decreasing, so in-context help

needs to grow.

Provide what‘s needed when it‘s

needed to maximize motivation

and productivity.

The workforce needs to be

supported whenever needed

without issuing help desk tickets

and bothering colleagues.

When going live, you need to

assure that the workforce’s

gaps identified during training

are closed in time for day one of

the change.

Workforce Experience and Performance

Replace classroom training

with context-sensitive help

Speed up and ease

content access

Adapt to transformation in

IT and business quicker

Take the day 1

approach

© 2013 SAP AG. All rights reserved. 27

Accelerate and ease content access (in-context) to speed up process execution

Improve user experience plus adoption of new applications & changed processes

Increase user productivity from day one to maximize ROI

Improve training success and learning retention

Mitigate business risks and increase data quality

Reduce operational expenses (i.e. help desk & training costs) – lower TCO and TCI

BE

NE

FIT

S

Improved learner experience Ability to engage the workforce

Context-sensitive help menu integration Connecting learning content to the help menu more easily

Revised process assistant Single point of help - Experience processes like never before

Enhanced microlearning capabilities Transfer knowledge just-in-time and in small chunks

Process acceleration and automation Boosting productivity of end users

The Desktop Assistant Next-generation context-sensitive knowledge base

FE

AT

UR

E S

ET

S

Workforce Experience and Performance Provide knowledge at the moment of need

One solution for all roles, all applications,

all business processes

Boost productivity

Reduce total cost of ownership and implementation (TCO/TCI)

Increase return on investment (ROI)

Lower operational expenses (OPEX)

© 2014 SAP AG. All rights reserved. 29

What makes SAP Workforce Performance Builder a great choice for you?*

Why you need

SAP Workforce Performance Builder

1. Analyst Stan Gibson on the product’s core features

2. Analyst Cushing Anderson on the product’s electronic

performance support system features

3. IDG/IDC paper on SAP Education about “Training

Strategies That Mix Formal and Informal Learning, and Drive

Productivity and Efficiency“

Take it from the analysts

Requirements

Design Implementation Rollout Operation Optimization

Performance improvement

Content creation and distribution

Training and context sensitive

help

Change management and process

documentation

• ≤ 90% reduction in localization costs

• ≤ 90% less effort required for the development of

test cases and user acceptance tests

• ≤ 80% less time spent creating documentation

• ≤ 70% reduction in external

operational expenses services

spend

• ≤ 50% less effort required for end-user adoption

• 80% increase in voluntary use of travel management

functions

• ≤ 90% reduction in costs of delta trainings

• ≤ 60% fewer standard

inquiries at the help desk

• ≤ 40% less time spent on

correcting errors

The state-of-the-art solution:

► Improves end-user productivity and speeds up process execution

► Speeds searches of required materials in the moment of need

► Speeds the onboarding process of new employees

► Provides high-class process, training, and test documentation

► Increases end-user adoption for new applications and changed

processes

► Supports context-sensitive guidance even outside the office

► Facilitates location-based training and enablement

► Supports all the main mobile platforms

► Lets users create, update, and localize content faster than ever

“. . . proven efficiency gains return on investments in every phase of the application lifecycle.”

© 2011 SAP AG. All rights reserved. 30

Questions?

Thanks for your attention!

Sebastian E. Grodzietzki Head of Solution Management | Global Solution Owner SAP Workforce Performance Builder

M +49 151 62345 331 E [email protected]

Scan to learn more!*

* Free exemplary QR code scanner apps include Qrafter, Scan, and Awesome QR Reader.

Workforce

Performance

Builder

© 2014 SAP AG. All rights reserved. 33

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