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© 2011 IBM Corporation

Smarter Cities:Creating opportunities through Leadership and Innovation

Intelligent Operations

© 2011 IBM Corporation1

AgingInfrastructure

Declining Budgets

Increasing Threats

Changing Populations

Innovative leaders create opportunities from today’s harsh realities

Innovation

Investment

Community

Sustainability


Applying insight from over 2,000 projects with cities of all sizes

Smart metering inMalta helpscitizens pay only for the energy they use

Predictive analytics helped slash Richmond’scrime rate by

40%in one year

In Taiwan,

99%of smartertrains run on time

Peak energy loads fell by 15%when IBM helped homes in the Pacific Northwest talk straight to the grid

IBM helps Amsterdam Airport

Schiphol move 20 millionmore bags every year with asmarter baggage system

In Delft, developing enhanced

flood prediction and protection systems

for coastal areas and river deltas

Data analytics helped cut crime

35% in NYC

In downtown Stockholm smart traffic systems helped reduce gridlock by 20%Miami-Dade

County Public Schools have increased academic achievementacross the board

Patterns for Leveraging Information, Anticipating Problems, Coordinating Resources


With increasing experience, best practice patterns become visible

What data is most important?What analytics provide value?Which groups to coordinate?

Inspired By:Traffic

Management

2006 2010 2010

Identified:Repeatable

Patterns

City leaders can leverage best practice patterns harvested from 2,000 projects:

Architectures: Fraud detection

Analytics: Traffic prediction

Data models: Crime information

Adapters: NIEM standard

Best Practice Examples:


Innovative leadership in Rio de Janeiro transformed city operations

Initial focus - prevent deaths from

annual flooding

Expanded to manage all emergency

response situations

Analyzes weather, energy, building,

transportation, & water data in real-time

Nationwide adoption in advance of

Olympics and World Cup

Increasing efficiency in resource deployment, expanding early warningsto 48 hours, and coordinating all agencies in response


…to increase the value to the citizens they serve in a rapidly changing

economic and urban world

Smarter cities drive sustainable economic growth and deliver citizen centered services by…

Leveraging information to make better decisions

Anticipating problems to resolve them proactively

Coordinating resources and processes to operate effectively

Infrastructure

Human

Planning and Management


Environmental

Social and Health

Transportation

Energy and Water

Government and Agency Administration

Education

Public Safety

Urban Planning


InfrastructureHuman

IBM Intelligent Transportation Solution

IBM Intelligent Transportation

Integrating the most repeatable best practice patterns to provide transportation leaders:

Leveraging information:•Citywide visibility across entire

transportation network and city services to improve incident response

Anticipating problems:•Analyze traffic performance to

alleviate congestion

Coordinating resources:•Centralize monitoring and transit

arrival prediction to improve the travelers’ experience


Social and Health

Transportation

Energy and Water


Education

Public Safety

Urban Planning

Public safety analytics - helping to make cities safer for citizens and business

Public Safety

Public safety analytics helping make cities safer for citizens and

business by:

Leveraging information:Unified view across crime, emergency management, terrorism, etc. data sources to protect citizens, business and government

Anticipating problems:Anticipate crime to increase deployment impact and reduce costs

Coordinating resources:Identify and share investigative leads to help agencies solves crimes faster

Environmental


InfrastructureHuman


Environmental

Social and Health

Transportation

Energy and Water


Education

Public Safety

Urban Planning


InfrastructureHuman

IBM Intelligent Water Solution

IBM Intelligent Water

Integrating the most repeatable best practice patterns to provide water utility leaders:

Leveraging information:•Visibility across the water network

to improve operational planning and prioritization and to monitor water quality

Anticipating problems:•Analyze data to perform proactive

maintenance and optimally schedule crews to reduce costs

Coordinating resources:•Engage citizens and business to

facilitate water conservation and drive sustainability


IBM Intelligent Operations Center for Smarter Cities provides the foundation so cities of all sizes can quickly….

…starting within a particular service area or managing across many services

Integrating the most repeatable best practice patterns to allow leaders to:

Leverage information across all city

agencies and departments

Anticipate problems and minimize

the impact of disruptions

Coordinate resources to respond to

issues rapidly and effectively

IBM Intelligent Operations

Center


DD

DD

DD

DD

DD

DD

DD

DD

DD

DD

DDDD

DD

DD

EventsEvents

IncidentsIncidents

Intelligent Operations CenterCollecting and analyzing data, while automating a collaborative response

EEII

EEII

II

IIEE


Common Language – Common Platform – Collaborative Response

Fire Hydrant is struck by a carMaintenance crew submit work order whichWill take 4 days

1

Alerts are sent to IOC along side the current city systems IOC sees same time / same place correlation and updates fire brigade

4

Fire starts in same area

2

Fire is reported 3

12

Bring water Truck

Extra Long Hose

Fire Truck gets better informationOn equipment choice

5


EventsEvents

IncidentsIncidents

Operations

Organization-Wide DashboardsGeo spatial mappingData modeling & integrationCross-Department CollaborationSituational AwarenessDomain AnalyticsEvent & KPI ManagementIncident ManagementConsequence Management

DD

DDDD

DD

D D

DDDD DD

DD

DD

DDDDDD

D D

Intelligent Operations:Common operational concept and One platform – leveraged across City Operations and use cases

EEII

EEII

II

IIEE

Water

Work order optimizationUsage AnalyticsPredictive MaintenanceLeak DetectionFlood ManagementSmart MeteringContamination MgmtWater SecurityStorm water MgmtWastewater MgmtAsset Management

Water

Work order optimizationUsage AnalyticsPredictive MaintenanceLeak DetectionFlood ManagementSmart MeteringContamination MgmtWater SecurityStorm water MgmtWastewater MgmtAsset Management

Transportation

Data IntegrationTraffic PredictionRoute optimizationBus Arrival PredictionPlanning and SimulationRoad User ChargingAsset ManagementIntegrated Fare MgmtMulti-modal MgmtRevenue ManagementFleet Optimization

Transportation

Data IntegrationTraffic PredictionRoute optimizationBus Arrival PredictionPlanning and SimulationRoad User ChargingAsset ManagementIntegrated Fare MgmtMulti-modal MgmtRevenue ManagementFleet Optimization

Public Safety

Intelligence AnalysisVideo SurveillanceCrime InformationPredictive PolicingCyber SecurityFusion CentersBorder SecurityCommunicationsEmergency ResponseIntelligence AnalysisTerrorism

Public Safety

Intelligence AnalysisVideo SurveillanceCrime InformationPredictive PolicingCyber SecurityFusion CentersBorder SecurityCommunicationsEmergency ResponseIntelligence AnalysisTerrorism

Social Programs

Social AssistanceFamily ServicesDisability & Workers CompMedical AssistanceSelf ServiceHealth Care ReformOutcome ManagementCommon IntakeChild CareChild WelfareEmployment Management

Social Programs

Social AssistanceFamily ServicesDisability & Workers CompMedical AssistanceSelf ServiceHealth Care ReformOutcome ManagementCommon IntakeChild CareChild WelfareEmployment Management

Public Venues

Fan ExperiencePOS OptimizationPhysical SecurityCommand CenterEmergency MgmtNon-Emergency MgmtTraffic and Crowd FlowRevenue Management

Public Venues

Fan ExperiencePOS OptimizationPhysical SecurityCommand CenterEmergency MgmtNon-Emergency MgmtTraffic and Crowd FlowRevenue Management


Contextual Mapping

Contextual Mapping

Leverage Information

• Data and information collected and presented in a filtered and contextual format

Video Feed

Video Feed

WeatherFeed

WeatherFeed

News FeedsNews Feeds

Mayor identifies potential crowd management issue

• Visual cue from heat map to potential crowd issue

• News and video feed validate growing crowd presence in city square

Intelligent Operations Center for Smart Cities - Use Case

Scenario: Safely Managing a Growing Crowd


Anticipate problems

• Analyzing cross city events, geospatial patterns, KPI’s trends and current workflow status

Event showing abnormal

crowd build up

Event showing abnormal

crowd build up

Workflow Tracking:

Manage and track workflows

Workflow Tracking:

Manage and track workflows

Geo Spatial Mapping of all

selected events

Geo Spatial Mapping of all

selected events

Real Time Information:

Information on current event status

Real Time Information:

Information on current event status

City Operations Analyzes the Situation

• Crowd is continuing to grow

• Decides to take action and escalates the event to an incident

• Escalation triggers Incident Commander to take control


Intelligent Operations Center for Smart Cities - Use Case



Coordinate response•Real time collaborative environment for identifying, and coordinating response to planned and unplanned events across the city

Geo SpatialResource

mapping tied to events

Geo SpatialResource

mapping tied to events

Events trigger pre determined

active workflows

Events trigger pre determined

active workflows

Step by step visualization of workflow and

status tracking

Step by step visualization of workflow and

status tracking

Context based collaboration across city agencies

Context based collaboration across city agencies

Incident Commander takes control

• Reviews situation and sees permit for 150 people to gather was issued. Crowd is at approximately 500 and growing

• Creates a city directive to shut down public transportation into the area, deploy additional police resources and block off key road ways

• Reports back to deputy mayor that crowd is safely dispersed


Intelligent Operations Center for Smart Cities - Use CaseScenario: Safely Managing a Growing Crowd


Environmental

Social and Health

Transportation

Energy and Water


Education

Public Safety

Urban Planning


InfrastructureHuman

New IBM Intelligent Transportation Solution extends theIBM Intelligent Operations Center for Smarter Cities

IBM Intelligent Transportation

Integrating the most repeatable best practice patterns to provide transportation leaders:

Leveraging information:•Citywide visibility across entire

transportation network and city services to improve incident response

Anticipating problems:•Analyze traffic performance to

alleviate congestion

Coordinating resources:•Centralize monitoring and transit

arrival prediction to improve the travelers’ experience


Citywide visibility across entire transportation network and city services to improve incident response

• Capture data from disparate sources to achieve citywide visibility into transportation conditions including:

• Traffic flow • Congestion• Roadwork and road closures• Accidents

• Integrates with IBM Intelligent Operations Center for Smarter Cities for cross agency collaboration and incident management

• Standards based integration with wide variety of instrumentation technologies and applications

Rio de Janeiro

The Need: To improve city safety and responsiveness to various types of incidents, such as flash floods and landslides.

IBM Solution:The emergency management solution integrates information from across agencies and systems. Provides a dashboard to manage and visualize workflows while facilitating collaboration.

“With our emergency response system, we can react and respond to disasters faster and more efficiently. It’s helping us save lives.”

Eduardo Paes, Mayor, City of Rio de Janiero

Inspired By


Capability Shown:• Analyzing patterns of traffic conditions, traffic flow graphs and event reports

City wide visibility for traffic operators

Traffic Operator gathers citywide visibility of conditions where:• Map provides visual cues• Events identify incidents• Reports show trends

AreaMapAreaMap

Events: real-time or

manually added

Events: real-time or

manually added

Traffic Flow Reports

Traffic Flow Reports Event

ReportsEvent

Reports

Intelligent Transportation Product Details and Scenario


Capability Shown:•Leverage historical data to help make informed decisions for future operations, maintenance road work, as well as planned and un-planned events management

Traffic Planner analyzes ways to improve traffic flow by analyzing historical data for trends that :• Map traffic data over time periods

that have meaning• Correlate traffic data with events



Traffic events for historical trends

Traffic flow at various granularities of time

Traffic events for historical trends

Traffic flow at various granularities of time

View traffic congestion for

historic date and time

View traffic congestion for

historic date and time

Traffic planners analyze traffic performance and identify improvements

Intelligent Transportation Product Details and Scenario


Intelligent Transportation Base Functionality - leverages the Intelligent Operations Center for Smarter Cities

View Service Level, Event, & Device Details

Click to Action:Map and List Adapt Instantly to Selections

Roles & PermissionsManage Real-Time Traffic Events

Automatic Clustering Based on Map Zoom Level

Define Custom Map Layers / Views

Real-Time and Historical Reporting

Historical Analysis & Planning

Intelligent Transportation


Vision: A marketplace where IBMers, partners and customers can browse, use and offer feedback on assets that complement existing IBM products. The most valuable IBM owned assets are harvested into future product features.

Industry Solutions Asset Library

Products

Assets

New use cases new business outcomes

Link to asset information @ ibm.com Smarter Cities assets


Transportation: Traffic Prediction

Background and Challenge:Large metropolitan areas may not have the necessary data, and/or intelligent analytic capability needed to forecast ‘near future’ traffic conditions, using historical and real-time data to improve transportation operations and planning

Benefits:Armed with forecasts, traffic controllers can anticipate and better manage the flow of traffic in order to alleviate congestion build up, support more intelligent use of existing transportation infrastructure and help deliver more capacity from existing networkBenefits can help to delay and reduce need for big infrastructure investments

Customer ExperienceLand Transport Authority in Asia

Use Case Scenario:Data is retrieved from a real-time data feed at regular intervals from transportation routesCurrent and historical information is used to analyze and predict traffic flow for each road linkPredictions for various traffic parameters are calculated & integrated with a command center’s traffic information hubForecasted results are displayed for for traffic controller use and decision makingAnticipated traffic issues can be shared with the public

Intelligent Operations

CenterWith Intelligent Transportation product

and Traffic Prediction Tool asset(plus Implementation Services)

Forecast Attribute

Forecast Period

Current Status - Volume Forecast Attribute

Forecast Period

Current Status - VolumeCurrent Status - Volume


Public Transport Awareness - PTA


Continuous Assimilation of Traffic Data

• Complex system & analytics challenges• Data diversity, heterogeneity• Data accuracy, sparsity• Data volume

• High-performance system

Routes & maps

Bus AVL (GPS)

Parking

capacity

Accessibility

SCATSInduction

loop

Timetables

CCTV

Car

Bike

1,000 buses3,000 GPS / min

200 CCTV cameras

700 intersections4,000 loop detectors

20,000 tuples / min


Bus Delays http://www.youtube.com/watch?v=VBv5XRGQ7nA


Bus arrivals and display http://www.youtube.com/watch?v=VBv5XRGQ7nA


Video Correlation & Analysis Suite (VCAS) and Smart Vision Suite (SVS)

Video Analytics Overview

– Automatically monitor video for specific events.• Provides real-time threat alerts.

– Indexes all moving objects in video allowing efficient search for a specific event.

• Can significantly reduce manpower, expense and time required to investigate an event.

– Summarize activity in a scene• Search for unusual events

• Pattern analysis


Events and Alerts can be seen, but not all detected by the Human eye

Events– Information about

everything that happens in a scene

– Indexes the video for search

– Support Activity Analysis– Forms the basis for Alert

detection

Alerts – Monitor scene for specific

pre-defined activities and alert the user immediately

Advance Traffic Information :•Quantity of traffic through a location•Speed of traffic through a location•Type of traffic through a location •Status of location: free, congested,…•Direction Of Traffic

IOC & VCAS Combined


Analytics are key to converting data to information to insight

Event Captured, video analytics / image stored locally

Evemts stored , and processed

Charting, Geo Spatial

IOC & VCAS Combined

VideoAnalytics

Data Analytics

Data Processing

Insight


Insight : Congestion has eased

IOC & VCAS Combined

Event: Junction Congested Event: Junction Free flowing

Profile of junction congestion KPI on

Conjestion

Video Capture -> Data Processing -> Insight -> Playback ( Video / Charting )


Singapore Land Transit Authority

Centralize monitoring and transit arrival prediction to improve the travelers’experience

The Need: With Singapore’s population growing, the Singapore Land Transport Authority (LTA) needed a way to head off traffic congestion and maintain its world-class business climate.

IBM Solution:Singapore LTA can forecast traffic conditions up to 60 minutes into the future to help prevent traffic congestion before it occurs. A new bus arrival prediction system being piloted is expected to provide more accurate estimates of bus arrival times.

Inspired By

“…use ridership data to develop more optimal routes, which ultimately will reduce congestion and make public transport more appealing.”

Silvester Prakasam, Director of Fare Systems, Singapore LTA

• Identify vehicles and their current locations in real-time

• Estimate arrival time of vehicles based on current and predicted traffic conditions including:

• Public transportation vehicles• Private fleets

• Vehicle and fleet performance analytics such as:

• Number of vehicles in a route• Average transit time

budapest marchmf 12 - amazon s3...smarter cities drive sustainable economic growth and deliver...

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