btc “The ability to learn faster than your competitors may be the only sustainable advantage”Arie De GeusBusiness Strategist - Royal Dutch/ Shell

btc Goals for Today

• Learn about theLearningBusiness• Set your goals for the

Programme• Find out about the ESF

requirements• Learn about working together• Identify next steps

btc Outline of Today

This MorningIntroduce OurselvesExplore theLearningBusinessIdentify your projectESF Requirements

This AfternoonDefine your goalsEstablish ways of working togetherReview Learning

btc PROGRAM OUTLINE

• Week 1– Become familiar with

thelearningbusiness– Identify broad project

outline and goals• Week 2

– Step back and take a broad overview of the business

• Week 3– Develop a clear plan– Identify milestones

• Week 4– Consider new ideas

• Week 5– Get real information– Test what works

• Week 6– Put into practice,

experiment, pilot and try new approaches

• Week 7– As week 6

• Week 8– Review progress– Check results against

intentions– Establish future plans

btc EACH WEEK

• Half hour One to One Coaching Session

• One hour Group online session• Three and a half hours:

•Research•Helping each other•Working on your topic•Piloting/practicing•Reviewing your experiences

btc ESF Requirements

Keep detailed timesheets every week. Detail the time you spend in the day and in the evening.

Your hourly rate – we will help you calculate this.Identify any costs you incur as well, eg

• Mileage• Child care while you work on the

Programme• Telephone costs• Any computer software or hardware that

you buy for this programmeCareful returns – names, addresses, company

stamp

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Review

Conclude

Plan

Do

btc CHOOSING YOUR PROJECTYour project should be:

• Relevant

• Be linked to your business plan for development

• Involve others (if possible)

• Have a clear impact on the business

• Immediate

• Something you don’t know enough about already

• Something you don’t get enough time to do, but would be important to the business

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Box 1

Box 3 Box 4

CHOOSING A PROJECT

Box 2

Urgent Not urgent

Important

Notimportant

btc CHOOSING A PROJECT

• If I achieve this, the result for the business will be…………………………………………………………………………………and the potential for the business will be…………………………………………………………………………………….

SMARTER GOALS

S - SPECIFICM - MEASURABLEA - ACCEPTABLER - REALISTICT - TIMEDE - EXCITINGR - RECORDED

btc THREE REASONS FOR GOAL-

SETTING

• To set and allocate work.

• To direct attention, to help people focus and concentrate on key activities.

• To develop motivation and self-confidence through successfully achieving goals.

btc THREE TYPES OF GOAL

• OUTCOME GOALS, results, often in the control of other people.

• PERFORMANCE GOALS, results-orientated & describe activities, measured against an absolute standard eg time

• LEARNING GOALS, process improvement goals, developing the skills of learning to perform activities better.

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Types of Questions

• Open and closed questions• Probing questions• Specific and general questions• Leading and value laden

questions• Hypothetical questions• Complex and multiple questions

btc ANOTHER VIEW OF QUESTIONS

WHAT ANSWER ARE YOU TRYING TO FIND?

• Descriptive Questions – looking to describe something

• Relational Questions – looking to establish relationships (usually one to many)

• Causal Questions – looking to identify causes (usually one to one)

btc Performance Improvement

• Implies CHANGE

• Implies New Skills and Learning

• Implies New Understanding