BT VersatilityCommunications without the complications

Business is all about communication.

Talking to customers.

Finding out what they want.

Exceeding their expectations.

Being there whenever they need you...

BT Versatility makes it easier for you todo all these things – and more.

From now on, it could be a lot easier foryou to communicate in the new e-business world.

BT VersatilityOne sound investment

BT Versatility gives your businessall the communications toolsyou’re likely to need in theforeseeable future. From simplecall handling through to datanetworking and e-commerceapplications. And there’s more to come.

You can start small with a simpletelephone system and a few stylishhandsets – and add extra features andapplications as and when you need to.As well as smart Featurephones and astring of practical call handling features,this compact system can also providevoicemail to handle calls when no-one’sfree to answer – and keep your businessopen all hours. It all adds up to fewerlost calls, less waiting time for customersand the ability to take on more businesswithout taking on more staff.

Add the Internet Module and a wholenew dimension opens up, connectingyou to broadband or digital lines. With BT Versatility’s cabling package,e-business services can be pipedanywhere on the premises, to give everyuser the luxury of fast connections tothe internet for e-commerce, webbrowsing and email.

Combine all of this with BT’s

installation services, finance options,

training, telephone helpdesks with

remote access and one of BT’s

maintenance packages, to make BT

Versatility the total solution to

meet your current and future needs.

buys the platform for the future

BT Versatility

What is BT Versatility?

Versatility: the ability to turn easily orreadily from one subject or occupation to another

BT Versatility gives you all the communications tools you needin one easy to use, stylish system. It provides simple telephonecommunications, feature telephones and a range of call handlingfeatures to manage all your external and internal calls. Its snapin, modular design makes it uniquely adaptable.

• It can grow from eight extensions to 32, and connect up to 8 telephone lines.

• Direct Dialling In (DDI) can improve call routing andenhance call management, by providing more numbers thatcan be dialled into the organisation than there are lines.

• Choose from an impressive range of smart, practicalfeaturephones, plus a powerful, easy-to-use expansionconsole.

• You can have your pick of more than 50 different callhandling features – and have a different set working oneach of the phones in your business.

• Voicemail can make missed calls a thing of the past andenable your business to stay open long after the office isclosed.

• ISDN will introduce an extra level of sophistication withdigital features such as calling line identity and networkedcall routing.

• The integrated helpdesk facility makes it easy for the smallestof businesses or branches to implement customer relationshipmanagement services such as customer care, technicalsupport, telesales, order taking and reservation lines.

• The Internet Module transforms BT Versatility into asophisticated e-business tool, smart enough to manage allyour communications today and tomorrow. Everyone canenjoy ‘always on’ internet access at broadband speed.

• The specialised hospitality module makes BT Versatility the perfect answer for guest houses, small hotels,accountants and agencies…in fact anyone who needs to bill individual clients.

• BT Versatility keeps business moving even when there’s nomains power. The digital system includes one hour’sbattery backup. Should you need more, BT has a range ofuninterruptible power supply units providing up to fourhours standby.

What is a telephone system?

‘Switching’ helps to reduce costs bysharing the lines which connect thebuilding to the telephone network, andbetween a greater number ofextensions, which can be connected totelephones, faxes and modems. Modernsystems such as BT Versatility can withan operator handling every call, butthere are many other options:

• By transferring calls to a mobile youcould be more responsive to an urgentcustomer call

• By giving individual teams such ascustomer service their own teamtelephone number you could improvecall handling by diverting calls toanither person or vpicemail duringbusy times

• By joining up to 3 people together ona conference call you can ensure thatissues are resolved quickly and projectstracked effectively. Conference callscan take place between people whowork both on site and at home orremotely

• By barring and logging calls onselected extensions, costs can betracked and limited effectively.

Communication without the mayhem

The perfect match for a dynamic business

Whatever your business, BT Versatilityalways looks the part and does the job

From shops, offices and small hotels, to sprawlingmanufacturing sites and service centres. Law firms,stately homes and medical centres to petrol stationsand mail order companies.

There’s a smart expansion console and feature-richdisplay phones for desktops and shop counters. Plusrugged handsets for site offices, warehouses andfactories, where all that’s needed is simple callhandling from devices tough enough to cope in anindustrial setting.

It can be as simple or sophisticated asyou want it to be. Either way, it’s alwaysplain sailing

Mix and match to get the solution that’s right foryou. And then change it, whenever you want to. BTVersatility’s snap-in modularity makes it easy toshape a system around your needs, growing from abasic voice system to include powerful voicemail,internet and broadband capabilities. It’s quick andeasy to install and grow: modern, state of the artcabling packages provide the best infrastructure forgrowth enabling you to pipe telephone and e-business services anywhere on your premises.

You don’t have to be an expert to makethe most of it

There are no codes to remember and no need tolook up a manual every time you want to set up anduse new features. Your Featurephone guides youthrough so you always know exactly where you are.

A simple, intuitive PC-based management systemwith interactive menus guides you effortlesslythrough the process of managing an advanced voice,data and internet network.

...is it for you?If your business has a passion for customerservice, big plans for the future and limitedmanpower and money to achieve it then,yes, it probably is.

BT Versatility is an opportunity for a smallerbusiness to level the playing field with advancedcall handling and e-business tools to rival anysystem deployed by much larger competitors.

It can provide the infrastructure for branch officeteams to share knowledge and information overhigh quality voice connections and fast data andinternet links.

It can assist in transforming a nine-to-five highstreet business into a 24/7 e-commerce operator.

And, if you’re not quite ready for all that, and allyou want is a simple telephone system to keepbusiness moving day to day, nothing does the jobbetter than BT Versatility.

It’s whatever you want it to be.

Direct Dialling In (DDI)

DDI provides a cost effective way of providing morenumbers that can be dialled into an organisationthan there are lines. Each extension can have useown number which allows calls to be made directinto it. Direct numbers can be provided for:

• Sales and customer service teams, ensuringcustomers are connected without going throughan operator. BT Versatility extends this furtherwith its Helpdesk facility enabling calls to beshared, placed in a queue with an announcementor sent onto other teams.

• Functional managers, who can answer theirown calls or share secretaries to filter their callsand answer with tailored salutations for eachmanager they support.

• Managing Directors who require a ‘private line’ensuring the MD can be contacted directly bythe few people whom the number is given out to

Communication without the obstaclesBT Versatility

What can it do for you?

...and your pocketCreate a more customer-friendlyorganisation

There’s no substitute for the personal rapport thattelephone contact enables you to build up – and intoday’s 24-hour society, customers expect to be ableto make that contact whenever it suits them.Customers often want to be able to complete most, ifnot all their business with you, by phone – ideally inperson. And if you can’t arrange for your staff towork unsociable hours, then you need systems inplace that can keep business moving when the officeis closed. With BT Versatility, you can do all thesethings without a big capital investment, or gettingdeeply involved in technicalities.

With more than 50 call handling features, plusvoicemail, BT Versatility creates the opportunity tostay close to customers and implement the processesneeded to deliver a prompt, efficient service.

Introduce and inspire new ways of doingbusiness

By putting your products and services withinimmediate and easy reach of the phone and theinternet, you can open up new routes to market – oreven entirely new income streams. These simpletools enable you to add value with new services thatwould be impossible or too costly to deliver anyother way – such as customer care and onlinetechnical support. Your BT Versatility can also giveyou the digital connections needed to underpinelectronic links with manufacturing, distribution andall the other processes involved in getting yourproducts onto the shelves and your services out onthe road.

Boost productivity and encourageteamwork

BT Versatility connects your business every day, inevery way. A project team assembled from a numberof locations can work together without actually beingtogether. ISDN digital networking makes desktopconferencing a reality, sharing screens and files,making decisions and taking action, on the spot.Callers can dial members of staff direct, to reducethe load on busy operators and make it easier forpeople to reach the people and the services theywant. Voicemail and call transfer will keep yourpeople in touch with business when they’re out oraway from their desks.

Get more from your investment

Technology moves so fast that many businesses areunderstandably cautious about how much they investin it. BT Versatility shields you from that risk in anumber of ways, reducing the total cost of ownershipand providing lifelong support for your business.

First of all, it’s designed and built to last. Howeverfast or radically your business changes, it isn’t goingto run out of steam. You can start small, and invest inextra capacity and power as and when you need it. Itsmodular structure allows you to take newapplications on board as and when they’re developed.It’s priced to reflect the limited budgets of start-upsand smaller organisations – and there’s a rentaloption available to spread your costs and hedge yourbets. BT Contract Rentals allow you to lease thesystem, with options to buy it or renew your lease atthe end of a three or five-year term.

Voicemail

Whether you love or hate it, voicemail is a vitalbusiness tool. If used correctly it adds value byimproving customer service and lowering costs:

• It does not have to be applied to an entireorganisation. You can choose who uses it andwhen, so selecting the service offered to customersand suppliers

• Taking messages for colleagues is time consumingand sometimes leads to innacurate translation.Voicemail allows the caller to directly leave theirmessage, conveying their exact requirements andtheir urgency

• Each person can have their own mailbox with atailored updateable greeting, which can be changedeasily and messages retrieved securely while on oroff site. Callers can also be given the option to betransferrred to another extension if the call is urgent

• Voicemail facilities can be given to teams who shareaccess such as sales teams for out of hours enquiries

• It can be used to provide information such asdirections and product or maintenance information

• And to collect information such as requests forbrochures, made simple by the easy to use rewindand fast forward feature

Communication without the barriersBT Versatility

BT Versatility

Smarter ways to talk up business

BT Versatility can run up to 32 telephones – from the advanced V16 backlit Featurephone through to the basic V phone.

BT Versatility 16

The V16 Featurephone has a large interactive displayoffering easy-to-use menus and 16 programmable keysgiving one-touch access to a range of features. A lightshows when messages have been left on voicmail. The backlit display and the ability to connect the V16Expansion Console give it the edge over otherFeaturephones.

BT Versatility V8

The V8 Featurephone offers a simple menu-drivenfeature set up and call handling facility with 8programmable keys and a message waiting light.

BT Versatility XP Console

When connected to the V16 Featurephone, the V16 XPconsole provides an extra 32 programmable keys. Thesemay be freely programmed for one-touch access to allsystem extensions, used as line keys or programmed tooperate system features.

BT Versatility V Phone

When all you need is a basic phone, this one is ideal for occasional use in warehouses, storage areas and hot desks. It’s also good for hotel and study bedrooms, where it can be used with BT Versatility’s optionalHospitality package.

Smart, practical phones give your people the right kind of support, where and when they need it.

Communication without the embarrassment

BT Versatility

Why BT?

BT is the market leader in telephonecommunications and we have used thisexpertise to widen our portfolio andexpertise to create business technologyplatforms integrating voice, data andinternet. One system is all you need toexploit the full range of call centre and e-business applications.

Lifelong support for your business

Your BT Versatility system comes withlifelong support. It‚s something you cantake for granted when you choose BT. It starts with a choice of finance options toget you up and running and continues withhelp, advice and hands-on support to makesure your BT Versatility lives up toexpectations. This includes supporthelpdesks, fault management andpreventive maintenance. We’ll help youdecide when and how to upgrade, andexplore the opportunities these changeswill create for your business. We want youto experience BT Versatility at its best.

The scale of our continued investment inR&D and the expertise of our engineershas created a service standard second tonone and available to the smallest ofbusinesses. We have built a comprehensivenetwork of specialist service centres andfield engineering teams, almost all within amaximum of 1 hours drivetime to any partof the country.

Any issues you have about using orprogramming your system, or indeedanything connected with businesscommunications, can be raised via our e-support helpdesk atwww.bt.com/bis/btversatility

There’s also a choice of service cover toreflect your business hours – 9-5 on five orsix days a week, or around the clock, allyear. Our field network includes someseven specialist service centres and 3,000expert engineers.

BT is a well-known and trusted brand in the communicationssector. So it’s in our interests as well as yours to bring you thebest technology the industry can offer – and deliver it to you in the form of practical and affordable business solutions thatyou can count on as your business grows.

Choice

Installation

Upgrade

In-life

Post Installation

When it comes to upgrading your system• BT can help meet changing needs• Train new staff• Refresher training• Ongoing help• Advice on the latest technology

When choosing your system• Advice on the right system to match

your needs now and in the future• Various finance options

Installing your system• Project Manage

and co-ordinateinstallation

Once your system is installed Maximise your investment through:• Training Programmes• Support Helpdesks• Remote moves and changes• Proactive fault management• Enhanced maintenance with response

times to meet your business needs

In-life Support• Throughout the life-

cycle of your BTVersatility system

Communication without the questions

Where you want it

...and when

Tailored cabling packages put BT Versatilitywhere you want it

Scalable cabling Packages have been specifically tailoredto complement BT Versatility, to provide a futureproofinfrastructure for running the full range of networkedvoice, data and internet applications. These cost-effectivepackages will enable your business to make the most ofBT Versatility’s many benefits right from the start – andcan be readily adapted manage your growing andchanging needs.

Spread your costs with BT Contract Rentals*

If you don’t want to buy your system outright, you cantake out a rental contract over three years, and still takeimmediate advantage of all BT Versatility’s power andflexibility. There’s no deposit to pay, and any equipmentcan be upgraded or replaced during that time. It’s alsoinflation-proof and a range of payment methods andschedules make it much easier on your cashflow.

*Contract Rentals is a service provided by BT Contract Rentals Ltd.Contract Rentals Ltd is a wholly owned subsidiary of GE CapitalEquipment Finance Ltd, part of the General Electric Company (USA)Group, and not part of the British Telecommunications Group. All offers are subject to credit clearance and status. Indemnities may be required.

Communication without the hassle

To find out more about BT Versatilityspeak to your BT account manager or callBT Business Information Systems on

Freefone 0800 389 4848or visit our web site at

www.bt.com/bis/btversatility

BT Versatility

Offices worldwideThe telecommunications services described in this publication are subject to availability and may be modified from time to time.Services and equipment are provided subject to BritishTelecommunications plc’s respective standard conditions of contract.Nothing in this publication forms any part of any contract.

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Connections that get results.