bt law limited – innovation in the legal department archana makol
TRANSCRIPT
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BT Law Limited – Innovation in the Legal DepartmentArchana Makol
![Page 2: BT Law Limited – Innovation in the Legal Department Archana Makol](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ee65503460f94bf721e/html5/thumbnails/2.jpg)
Who We Are
• The Legal Market is evolving • Offshoot of existing BT Legal team (BT Legal
team handles over 20,000 claims a year and brings in insurance revenue of £3.5m)
• Built to service own business with increased innovation, service, choice and value to customer.
• So ….If you do this well for yourself why not do it for others?
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Purpose / Goal
Purpose: Redefining legal servicesGoal: Growing BT Law to deliver sustainable revenue growth
• Seamless, end to end claims management for the full life of the claim, including litigation and legal advisory services
• Full UK coverage – business to business service
• Brand and reputation protection
• Trusted partner – putting the customer at the heart of what we do
Brand E2E B2B
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Our External Model
Clear relationship with BT
Subsidiary with Trading agreement
Managing compliance risk and conflict!
Secondment of resource with re-charge
Partner to other BT businesses
Flexible risk based pricing
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Pricing Models
• Fixed price per claim
• Hourly rate
• Claimant commission
• Claim stages
• All you can eat
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Why Do This At All?
• Move from a cost centre to profit centre• Creates opportunity to win B2B business• To support other BT bids • Licence brings positive external exposure • The upsides are potentially significant for our cost base and reputation
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Questions?