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    Coral Telecom Ltd.

    Redefining Communications…

    IRIS IVDX PLUSProgramming Manual

    Telecom is our business but we striveto make yours simpler

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    Notice

    The information contained in this document is subject to change withoutnotice. Coral Telecom Ltd. makes no warranty of any kind with regard tothis material, including, but not limited to, the implied warranties ofmerchantability and fitness for a particular purpose.

    Coral Telecom Ltd. shall not be liable for errors contained herein or forincidental or consequential damages in connection with the furnishing,performance, or use of this material.

    No part of this document may be photocopied, reproduced, or translatedto another language without the prior written consent of Coral TelecomLtd.

    Printing HistoryFirst Edition : 1 s t August, 2002Second Edition : 1 s t October, 2004Third Edition : 1 s t January ,2008

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    Introduction

    Welcome to the IRIS IVDX PLUS Program Interface Manual. The greatest benefit of IRIS isits high level of flexibility; whereby the user/programmer can alter any combination/settingthrough a simple interactive customer program interface. This manual is a highly detailedexplanation of the Program Interface. By means of this interface, virtually all your present and

    future communication needs can be customized.

    This manual gives information on how to use the Program interface and how to configure thesystems in terms of hardware and software. The various commands used in theProgramming Interface pertaining to extensions, trunks, system and other related featuresare given in separate sections where they are listed in ascending order.

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    Index

    Introduction ............................................................................................................................. 5

    Chapter 1 ................................................................................................................................ 11

    General Description ............................................................................................................... 11

    Chapter 2 ................................................................................................................................ 13

    Hardware Setup ..................................................................................................................... 13

    IRIS Modules ............................................................................................................................ 13

    IRIS Cards Description............................................................................................................ 13

    Main Controller Card - MCC ..................................................................................................... 13 Remote controller card - RCC ................................................................................................... 13

    Peripheral Cards ...................................................................................................................... 13

    Feature Line Card (FLC) :- 32 Port ........................................................................................... 13 Direct Inward Dialing Card (DID): - 32 Port ............................................................................. 14 Feature Trunk card (FTC): - 24 Port .......................................................................................... 14 Digital Communication Card (DCC) :- 16 Port .......................................................................... 14 E&M card :- 8 Port ..................................................................................................................... 14 Both Way Trunk Card (BWT) :- 16 Ports .................................................................................. 14 E1 or CEPT / PRI (30) ............................................................................................................... 14 Basic Rate Interface Card ( BRI/ISDN) :- 8 Port ( S-Interface) ............................................... 14 ISN-U (U- Interface) ............................................................................................................. 15 VDSL Card (10-BaseS) .............................................................................................................. 15 VOIP Card .................................................................................................................................. 15

    Combination Cards ................................................................................................................. 15

    FDI Card- 16DID+16FLC .......................................................................................................... 15 DTF Card – 4 Digital + 8 FTC + 16 FLC ................................................................................... 15 DTI Card – 4 Digital + 8 FTC + 16 DID .................................................................................... 15

    DIP Switch Setting of MCC Card ........................................................................................... 16

    Chapter 5 ................................................................................................................................ 18

    Command Type ..................................................................................................................... 18

    Chapter 6 ................................................................................................................................ 20

    Date & Time Setting .............................................................................................................. 20

    Chapter 7 ................................................................................................................................ 22

    Numbering Plan ..................................................................................................................... 22

    Chapter 8 ................................................................................................................................ 28

    Operator Setting .................................................................................................................... 28

    Operator hunt group setting ........................................................................................................ 28 Member setting in operator hunt group ...................................................................................... 28 Log-in / log-out of the hgroup members, ................................................................................... 28 How to set the operator key phone to pick up the desired incoming call ................................... 29 Reminder port of the operator hunt group .................................................................................. 29 How To Define A VIP Extension ............................................................................................... 30

    Chapter 9 ................................................................................................................................ 31

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    Extension Commands ............................................................................................................ 31

    Chapter 10 .............................................................................................................................. 55

    Extension/Trunk Name Setting ............................................................................................ 55

    Chapter 11 .............................................................................................................................. 57 Trunk Commands ................................................................................................................. 57

    Chapter 12 .............................................................................................................................. 68

    Class of Service ...................................................................................................................... 68

    Chapter 13 .............................................................................................................................. 81

    DID Groups ............................................................................................................................ 81

    Chapter 14 .............................................................................................................................. 87

    DOD Groups .......................................................................................................................... 87

    Chapter 15 .............................................................................................................................. 93

    System Commands ................................................................................................................ 93

    Chapter 16 ............................................................................................................................ 113

    Feat Commands ................................................................................................................... 113

    Chapter 17 ............................................................................................................................ 124

    Network Commands ............................................................................................................ 124 Chapter 18 ............................................................................................................................ 131

    Q-Signaling (QSIG) ............................................................................................................. 131

    Chapter 19 ............................................................................................................................ 139

    Voice Over Internet Protocol (VOIP) ................................................................................ 139

    How to load the H.323 / SIP software in flash ROM ........................................................... 139

    Direct remote gateway IP dialing ............................................................................................. 142

    Direct destination number daling (E.164 Dialing) ................................................................... 143 Chapter 20 ............................................................................................................................ 147

    ACD Commands .................................................................................................................. 147

    Chapter 21 ............................................................................................................................ 155

    CLI Library ......................................................................................................................... 155

    CLI Library for incoming ......................................................................................................... 155

    Chapter 22 ............................................................................................................................ 157

    Flexible keys setting of key phone & DSS ......................................................................... 157

    Chapter 23 ............................................................................................................................ 161

    Authorisation Password ...................................................................................................... 161

    Chapter 24 ............................................................................................................................ 163

    Addition & deletion of the cards ........................................................................................ 163

    Adding a card ........................................................................................................................... 163

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    Deleting a card ......................................................................................................................... 163

    Chapter 25 ............................................................................................................................ 165

    Changeover Timings Setting .............................................................................................. 165

    Chapter 26 ............................................................................................................................ 167 Holidays Setting ................................................................................................................... 167

    Chapter 27 ............................................................................................................................ 169

    Cost Table & Code Table .................................................................................................... 169

    Chapter 28 ............................................................................................................................ 175

    Voice Guidance .................................................................................................................... 175

    Chapter 29 ............................................................................................................................ 181

    External Voice Mail Integration ........................................................................................ 181

    Voice Mail Integration with Inband Signaling ......................................................................... 181 Voice Mail Integration with Outband Signaling ...................................................................... 183

    Chapter 31 ............................................................................................................................ 185

    Solid State Disk Integration ................................................................................................ 185

    About call storage in the SSD .................................................................................................. 188 How to download the call details from the SSD ...................................................................... 188

    How to download the call details from the IRIS call buffer ..................................................... 189 Chapter 32 ............................................................................................................................ 193

    Maintenance Utility ............................................................................................................. 193

    Backup from MCC programming in the SSD .......................................................................... 193 To restore the backup from SSD .............................................................................................. 194 How to manage the SSD through maintenance utility .............................................................. 196 How to take the backup of the system programming manually ............................................... 196 How to replace the MCC software version (in absence of SSD) .............................................. 197

    Chapter 33 ............................................................................................................................ 201 Gain Setting .......................................................................................................................... 201

    Chapter 34 ............................................................................................................................ 203

    Snap Commands .................................................................................................................. 203

    Chapter 35 ............................................................................................................................ 211

    Setting of Sys Dial Tone & Ring Cadence of Extensions ................................................. 211

    System Dial tone & RBT Setting ............................................................................................. 211 Ring Cadence of analog & digital extensions .......................................................................... 212

    Chapter 36 ............................................................................................................................ 213

    Bulk Programming .............................................................................................................. 213

    Chapter 37 ............................................................................................................................ 215

    System Programming from key phone .............................................................................. 215

    Printing Commands .................................................................................................................. 215

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    Host Computer Interface .......................................................................................................... 215 Day / Night Mode Changing .................................................................................................... 215 ASMDR Printing ...................................................................................................................... 215 Erasing of ASMDR of Specific Ext ......................................................................................... 216

    Reset Extension Password ........................................................................................................ 216 Class of service changeover ..................................................................................................... 216 Outward Dialing Rights For Extension .................................................................................... 216 Incoming Trunk Line Landing ................................................................................................. 217 Trunk Landing At Day/ Night Mode ........................................................................................ 217 Set System Time ....................................................................................................................... 218 Set System Date ....................................................................................................................... 218 Call Budgeting Amount............................................................................................................ 218 Change System Password ......................................................................................................... 218 Fill Library Numbers ................................................................................................................ 219

    Attendant Programming ........................................................................................................ 219

    Enable/ disable incoming & outgoing on trunks. ..................................................................... 219 Checking of the 16 KHz counter of any extension/trunk for current month ............................ 219 Checking of the 16 KHz counter of any extension/trunk for previous month .......................... 219 Call Forwarding of an ACD to another ACD ........................................................................... 220 Enable or disable the VSN message `Bill not paid’ on any specific extension ........................ 220 Current mode (Day / Night) view on Key phone ..................................................................... 220

    Chapter 38 ............................................................................................................................ 221

    Remote Programming ......................................................................................................... 221 Remote programming through modem .................................................................................... 221 Remote programming through PCANYWHERE ..................................................................... 221

    Chapter 39 ............................................................................................................................ 223

    System Programming View Commands ............................................................................ 223

    Chapter 40 ............................................................................................................................ 225

    Feat Commands ................................................................................................................... 225

    Chapter 40 ............................................................................................................................ 235

    Abbriviations Used .............................................................................................................. 235

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    Chapter 1General Description

    The Program interface is a detailed menu-driven interface for programming the IRIS IVDXPLUS . It also provides access to the diagnostic facilities of the system software. TheProgrammes can be entered through any video display data terminal. The MCC card of theIRIS IVDX PLUS has got one serial port and one 10/100 Mbps Ethernet port. The Ethernetport on the top of the card is used for connecting the system to the data terminal forprogramming Or can be used for receiving the Data for applications like billing that need to bedriven.The baud rate of the port is 19200 bits per second.The Ethernet port can be used forprogramming purpose by the use of telnet port i.e. port 23.The baud rate of the serial portinterface is 19200 bits per second.

    Access to the Program Interface is restricted to trained and qualified programmers asuncertified personnel can unknowingly cause serious damage to the communication systemdatabase.

    The Terminal displays prompts and instructions in English, which are generated by the IRISIVDX PLUS. The programmer can usually make an entry, skip to the next prompt or exit theprogramming function. Entries are made using a standard keyboard and the softwaresupports standard keyboard strokes likes DELETE, BACKSPACE etc.

    Entries are displayed as they are keyed in. All the commands are case insensitive. However

    the password, which you enter, is case sensitive . ‘Ctrl + L’ can be used for entering the lastcommand again.

    All the changes made into the system through the programming interface are real time(i.e thechanges are made to the system as the command is executed ).

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    a) DTMF receiver and dialerb) Polarity Reversal.c) FSK CLI.d) DTMF CLI.e) 16KHz / 12KHz Pulse Generation.f) Integrated Test & Diagnostic Features - ITDF.g) Message waiting facility.

    Direct Inward Dialing Card (DID): - 32 Port

    This card is used to terminate the level DID trunks. Hardware for this card is same as FLCcard. Therefore IRIS FLC can work as DID card. Only we have to change its software bychanging its microcontroller.

    Feature Trunk card (FTC): - 24 Port

    This card is used to terminate the analog trunk lines. This is a 24 Port Trunk Card. FTCsupports following features -

    a) Polarity Reversal Detection.b) 16KHz Pulse detection (Optional) c) DTMF CLI detection.

    Digital Communication Card (DCC) :- 16 Port

    This card is used to connect the key phones. It supports 16 key phones.

    E&M card :- 8 Port

    This Card Supports 8 E & M Ports.

    Both Way Trunk Card (BWT) :- 16 Ports

    This card is used to generate the level DID trunks as well as terminate the level DID trunks.This Card Supports 16 BWT Lines.

    E1 or CEPT / PRI (30)

    This Card supports 30 Digital trunks. Hardware for E1/PRI is same only software is requiredto be changed which can be changed in the field also by downloading required software in tothe flash of the card. Using E1 or PRI, two exchanges can be tied-up. Moreover QSIG can beinstalled over PRI.

    Basic Rate Interface Card ( BRI/ISDN) :- 8 Port ( S-Interface)

    PCB for E1 and BRI Card is same, either E1 Components or ISDN components will beloaded on the PCB.

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    ISN-U (U- Interface)

    This card is used to provide the ISDN BRI trunk. This Card will support 16 ISDN lines (UInterface).

    VDSL Card (10-BaseS)

    This card is used to provide the ethernet connection along with the analog extension at thesubscriber side. This card is of 8 ports. One Ethernet uplink is required for this card. This cardwill club the Ethernet port & analog extension & entire thing will be carried over a single pairof copper wire to the destination. At every destination, one modem will be required, which willsplit Ethernet port & analog.

    VOIP Card

    IRIS is a full fledged IP PBX. Iris has a VOIP card which serves as a trunk card for the usersof IRIS . The card is a 12 port trunk card.

    Combination Cards

    FDI Card- 16DID+16FLC

    This card has 16 ports of DID and 16 ports of FLC Extensions. Hardware is same 32 FLCcard, only software of card is different.

    DTF Card – 4 Digital + 8 FTC + 16 FLC

    This card provides 4 key phone connections , 8 analog trunk circuits & 16 analog extensions.

    DTI Card – 4 Digital + 8 FTC + 16 DID

    This card provides 4 key phone connections , 8 analog trunk circuits & 16 level DID trunks.

    Shared Service Cards

    Voice Mail Card – 4 / 8 port voice mail

    This is a plugin voice mail Card for IRIS IVDX PLUS system. It is just like any other plugincard. It is available in two configurations 8 port and 4 port.

    Voice Prompt Card – 8 port VSN card

    This is a 8 port VSN card . This card is used for providing voice guidance to the users forinternal calls. However it can also be use to extend the VSN ports of the system.

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    TDMoIP Card (TDM over IP)

    This card is developed for integrating multiple IRIS over OFC or Ethernet.By

    using this card, remote shelf can be installed with IRIS.

    DIP Switch Setting of MCC Card

    The MCC card of IRIS -IVDX has got 8 dipswitches. The function of these switches is asfollows –

    ON OFFSW-1 Booting from Flash ROM for uploading the FlashSW-2 Booting from Flash ROM For uploading the FlashSW-3 ReservedSW-4 ReservedSW-5 ReservedSW-6 ReservedSW-7 ReservedSW-8 Standby INIT ON

    Note: When the IRIS IVDX is installed for the first time, put SW-1 & 2 in ON position and rest

    of the DIP-switches in the OFF position. After rebooting the system, put SW8 in ON position.

    How to Start Programming

    The Program Interface terminal device can be connected to the system through the RS232Port interface. The MCC card of the IRIS IVDX has got RS232 ports (if applicable) i.e. P2 &P3. The upper serial port of the MCC is used for connecting the system to the data terminalfor programming & lower serial port is used to interface with CTI applications.

    The serial asynchronous RS232 interface of some PCs is equipped with a DB25 connector,while others are equipped with a DB9 connector. The following table gives the connectionsto be made for both these types of connectors with the RS232 port of IRIS IVDX .

    DB9 connector DB25 connector

    Data terminal IRIS IVDX Data terminal IRIS IVDX

    Pin no. 2 Pin no.3 Pin no. 2 Pin no. 2Pin no. 3 Pin no.2 Pin no. 3 Pin no. 3Pin no. 5 Pin no.5 Pin no. 7 Pin no. 5

    The terminal communication parameters of the serial port i.e. P2 are given below:

    Data transfer rate 19200 b/s

    Parity None

    Data word length 8 bits

    Stop bits 1 bit

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    Format Asynchronous data, standard ASCII character set

    Before connecting the serial port of the computer to the RS232 port of IRIS IVDX, switch offthe system & then connect the cable. Run the terminal software in the Computer after setting

    the parameters as given above.Note: Any Terminal software like Term, Xtalk can be used for programming the IRIS IVDX ,after setting the communications parameters as given above.

    The Ethernet port is used for the call data / HMS Integration / Cap. The communicationparameters of this Ethernet port are as-

    Data transfer rate 19200 b/s

    Host Adress 192.168.65.190 (default IP)

    Port number 23

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    Chapter 5Command Type

    The next parameter after the Programming Function specifies the type of command, whichyou are going to enter. This parameter must be one of the following words.

    acd - For setting ACD related features.bgrp - To define the boss groups. card - For adding or deleting a card.cdb - To set the card database.code - For filling the STD & ISD code table.cos - For defining the class of service.cotm - For setting the auto D/N change over timings for the system.debug - This command is used for debugging.didg - This command is used to define the groups of incoming trunks.dodg - This command is used to define the groups of outgoing trunks.ext - For programming any extension parameter.flex - For programming flexible numbering.gain - To set the gain of the ports with respect to various types of trunks.keys - For setting the definition of the KTS, DSS & ABCD keys.name - For entering the name of an extension.net - For programming the network parameters.pswrd - For programming the passwords. pnt - For programming any TRUNK parameter. port - For programming any port in the system .qsig - For activating qsig feature.rsrd - For defining the dialout table.sys - For programming any system parameter.

    timer - To set the various timers.toll - For programming the call charges.

    Note that the Programming Function & Command type can be viewed by the command `help’

    Example

    C:>help (Enter)CORAL IRIS IVDX-I (Ver 1.01d8)

    PROGRAMMING INTERFACE TERMINAL 22Nov, 01

    COMMAND FORMAT: (BASIC COMMAND) (COMMAND TYPE) (NUMBER) (FEATURE)

    ***** BASIC COMMAND

    SET ADD RESET DELETESHOW COPY DATEHELP LOGIN LOGOUT REPEATSNAP TIME

    ***** COMMAND TYPE

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    ACD - SET/RESET ACD [par]BGRP - SET/RESET BGRP [par]CARD - ADD/DELETE CARD [crd type]CDB - SET CDB CODE - SET/RESET CODE [entry]

    COS - SET/RESET COS COTM - SET COTM DEBUG - SET/RESET DEBUG DIDG - SET DIDG [par]DODG - SET DODG [par]EXT - SET/RESET EXT [par]FLEX - SET FLEX GAIN - SET GAIN KEYS - SET KEYS NAME - SET NAME NET - SET NET PSWRD - SET PSWRD PNT - SET/RESET PNT [par]PORT - SET PORT [dup]QSIG - SET QSIG [par]RSRD - SET/RESET RSRD SYS - SET/RESET SYS [par]TIMER - SET TIMER TOLL - SET TOLL

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    Chapter 6Date & Time Setting

    For setting or changing system date and time following commands are used,

    time

    This command is used for setting the system time. The format of the command is,

    time

    Where,hh - Hoursmm - Minutesss - Seconds

    Note: The time should be in 24 hour format.

    date

    This command is used for setting the system date. The format of the command is,

    date

    Where,dd - Datemm - Month,yy - Yearw - Week day (0 for Sunday, 1 for Monday & so on).

    Note : Date & time of the system can be set through key phone also.

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    0-02(002),30->20094 |Show Flex [Cardno/flist]

    Some virtual slots & the ports of those slots are also assumed. These virtual slots & virtualports are used to define the system features.

    Every virtual slot also has 32 ports. The list of the system features with the assigned virtualslot & virtual port can be viewed by the commands,

    `show flex flist 0' `show flex flist 1' `show flex flist 2' `show flex flist 3'

    M>show flex flist 0Feature List 0288,00-Q->Pstn Select | 288,01-Q->Network#00 | 288,02-Q->Network#01 |288,03-Q->Network#02 | 288,04-Q->Network#03 | 288,05-Q->Network#04 |288,06-Q->Network#05 | 288,07-Q->Network#06 | 288,08-Q->Network#07 |288,09-Q->Network#08 | 288,10-Q->Network#09 | 288,11-Q->Network#10 |288,12-Q->Network#11 | 288,13-Q->Network#12 | 288,14-Q->Network#13 |288,15-Q->Network#14 | 288,16-Q->Network#15 | 288,17-Q->Network#16 |288,18-Q->Network#17 | 288,19-Q->Network#18 | 288,20-Q->Network#19 |288,21-Q->Network#20 | 288,22-Q->Network#21 | 288,23-Q->Network#22 |288,24-Q->Network#23 | 288,25-Q->Network#24 | 288,26-Q->Network#25 |288,27-Q->Network#26 | 288,28-Q->Network#27 | 288,29-Q->Network#28 |

    288,30-Q->Network#29 | 288,31-Q->Network#30 | 289,00-Q->Sel ACD#00 |289,01-Q->Sel ACD#01 | 289,02-Q->Sel ACD#02 | 289,03-Q->Sel ACD#03 |289,04-Q->Sel ACD#04 | 289,05-Q->Sel ACD#05 | 289,06-Q->Sel ACD#06 |289,07-Q->Sel ACD#07 | 289,08-Q->Sel ACD#08 | 289,09-Q->Sel ACD#09 |289,10-Q->Sel ACD#10 | 289,11-Q->Sel ACD#11 | 289,12-Q->Sel ACD#12 |289,13-Q->Sel ACD#13 | 289,14-Q->Sel ACD#14 | 289,15-Q->Sel ACD#15 |289,16-Q->Sel ACD#16 | 289,17-Q->Sel ACD#17 | 289,18-Q->Sel ACD#18 |289,19-Q->Sel ACD#19 | 289,20-Q->Sel ACD#20 | 289,21-Q->Sel ACD#21 |289,22-Q->Sel ACD#22 | 289,23-Q->Sel ACD#23 | 289,24-Q->Sel ACD#24 |289,25-Q->Sel ACD#25 | 289,26-Q->Sel ACD#26 | 289,27-Q->Sel ACD#27 |289,28-Q->Sel ACD#28 | 289,29-Q->Sel ACD#29 | 289,30-Q->Sel ACD#30 |289,31-Q->Sel ACD#31 |

    M>show flex flist 1Feature List 1289,00-Q->Sel ACD#00 |289,01-Q->Sel ACD#01 | 289,02-Q->Sel ACD#02 | 289,03-Q->Sel ACD#03 |289,04-Q->Sel ACD#04 | 289,05-Q->Sel ACD#05 | 289,06-Q->Sel ACD#06 |289,07-Q->Sel ACD#07 | 289,08-Q->Sel ACD#08 | 289,09-Q->Sel ACD#09 |289,10-Q->Sel ACD#10 | 289,11-Q->Sel ACD#11 | 289,12-Q->Sel ACD#12 |289,13-Q->Sel ACD#13 | 289,14-Q->Sel ACD#14 | 289,15-Q->Sel ACD#15 |289,16-Q->Sel ACD#16 | 289,17-Q->Sel ACD#17 | 289,18-Q->Sel ACD#18 |289,19-Q->Sel ACD#19 | 289,20-Q->Sel ACD#20 | 289,21-Q->Sel ACD#21 |

    289,22-Q->Sel ACD#22 | 289,23-Q->Sel ACD#23 | 289,24-Q->Sel ACD#24 |289,25-Q->Sel ACD#25 | 289,26-Q->Sel ACD#26 | 289,27-Q->Sel ACD#27 |289,28-Q->Sel ACD#28 | 289,29-Q->Sel ACD#29 | 289,30-Q->Sel ACD#30 |289,31-Q->Sel ACD#31 | 290,00-Q->Sel ACD#32 | 290,01-Q->Sel ACD#33 |290,02-Q->Sel ACD#34 | 290,03-Q->Sel ACD#35 | 290,04-Q->Sel ACD#36 |290,05-Q->Sel ACD#37 | 290,06-Q->Sel ACD#38 | 290,07-Q->Sel ACD#39 |290,08-Q->Sel ACD#40 | 290,09-Q->Sel ACD#41 | 290,10-Q->Sel ACD#42 |290,11-Q->Sel ACD#43 | 290,12-Q->Sel ACD#44 | 290,13-Q->Sel ACD#45 |290,14-Q->Sel ACD#46 | 290,15-Q->Sel ACD#47 | 290,16-Q->Sel ACD#48 |290,17-Q->Sel ACD#49 | 290,18-Q->Sel ACD#50 | 290,19-Q->Sel ACD#51 |

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    290,20-Q->Sel ACD#52 | 290,21-Q->Sel ACD#53 | 290,22-Q->Sel ACD#54 |290,23-Q->Sel ACD#55 | 290,24-Q->Sel ACD#56 | 290,25-Q->Sel ACD#57 |290,26-Q->Sel ACD#58 | 290,27-Q->Sel ACD#59 | 290,28-Q->Sel ACD#60 |290,29-Q->Sel ACD#61 | 290,30-Q->Sel ACD#62 | 290,31-Q->Opr Acd |

    M>show flex flist 2Feature List 2290,00-Q->Sel ACD#32 | 290,01-Q->Sel ACD#33 |290,02-Q->Sel ACD#34 | 290,03-Q->Sel ACD#35 | 290,04-Q->Sel ACD#36 |290,05-Q->Sel ACD#37 | 290,06-Q->Sel ACD#38 | 290,07-Q->Sel ACD#39 |290,08-Q->Sel ACD#40 | 290,09-Q->Sel ACD#41 | 290,10-Q->Sel ACD#42 |290,11-Q->Sel ACD#43 | 290,12-Q->Sel ACD#44 | 290,13-Q->Sel ACD#45 |290,14-Q->Sel ACD#46 | 290,15-Q->Sel ACD#47 | 290,16-Q->Sel ACD#48 |290,17-Q->Sel ACD#49 | 290,18-Q->Sel ACD#50 | 290,19-Q->Sel ACD#51 |290,20-Q->Sel ACD#52 | 290,21-Q->Sel ACD#53 | 290,22-Q->Sel ACD#54 |290,23-Q->Sel ACD#55 | 290,24-Q->Sel ACD#56 | 290,25-Q->Sel ACD#57 |290,26-Q->Sel ACD#58 | 290,27-Q->Sel ACD#59 | 290,28-Q->Sel ACD#60 |290,29-Q->Sel ACD#61 | 290,30-Q->Sel ACD#62 | 290,31-Q->Opr Acd |291,00--->Grp Paging | 291,01--->Dosa Cmd | 291,02--->AutoRdial |291,03--->Park Call | 291,04-Q->Libs 1xx | 291,05-Q->libs 2xx |291,06-Q->libs 3xx | 291,07-Q->libs 4xx | 291,08--->SubsCall |291,09--->Accs.Feat | 291,10-Q->RMI Call | 291,11-Q->SMS Call |291,12-Q->Conf #1 | 291,13-Q->Conf #2 | 291,14-Q->Conf #3 |291,15-Q->Conf #4 | 291,16-Q->Conf #5 | 291,17-Q->Conf #6 |291,18-Q->Conf #7 | 291,19-Q->Conf #8 | 291,20-Q->Conf_3FL |291,21-Q->Meet_Cnf | 291,22-Q->UTU Call | 291,23-Q->UnAssigned |291,24-Q->UnAssigned | 291,25-Q->UnAssigned | 291,26-Q->UnAssigned |291,27-Q->UnAssigned | 291,28-Q->UnAssigned | 291,29-Q->UnAssigned |

    291,30-Q->UnAssigned | 291,31-Q->UnAssigned |

    show flex flist 3Feature List 3291,00--->Grp Paging | 291,01--->Dosa Cmd | 291,02--->AutoRdial |291,03--->Park Call | 291,04-Q->Libs 1xx | 291,05-Q->libs 2xx |291,06-Q->libs 3xx | 291,07-Q->libs 4xx | 291,08--->SubsCall |291,09--->Accs.Feat | 291,10-Q->RMI Call | 291,11-Q->SMS Call |291,12-Q->Conf #1 | 291,13-Q->Conf #2 | 291,14-Q->Conf #3 |291,15-Q->Conf #4 | 291,16-Q->Conf #5 | 291,17-Q->Conf #6 |

    291,18-Q->Conf #7 | 291,19-Q->Conf #8 | 291,20-Q->Conf_3FL |291,21-Q->Meet_Cnf | 291,22-Q->UTU Call | 291,23-Q->UnAssigned |291,24-Q->UnAssigned | 291,25-Q->UnAssigned | 291,26-Q->UnAssigned |291,27-Q->UnAssigned | 291,28-Q->UnAssigned | 291,29-Q->UnAssigned |291,30-Q->UnAssigned | 291,31-Q->UnAssigned | 292,00-Q->BossGrp#00 |292,01-Q->BossGrp#01 | 292,02-Q->BossGrp#02 | 292,03-Q->BossGrp#03 |292,04-Q->BossGrp#04 | 292,05-Q->BossGrp#05 | 292,06-Q->BossGrp#06 |292,07-Q->BossGrp#07 | 292,08-Q->BossGrp#08 | 292,09-Q->BossGrp#09 |292,10-Q->BossGrp#10 | 292,11-Q->BossGrp#11 | 292,12-Q->BossGrp#12 |292,13-Q->BossGrp#13 | 292,14-Q->BossGrp#14 | 292,15-Q->BossGrp#15 |292,16-Q->BossGrp#16 | 292,17-Q->BossGrp#17 | 292,18-Q->BossGrp#18 |

    292,19-Q->BossGrp#19 | 292,20-Q->BossGrp#20 | 292,21-Q->BossGrp#21 |292,22-Q->BossGrp#22 | 292,23-Q->BossGrp#23 | 292,24-Q->BossGrp#24 |292,25-Q->BossGrp#25 | 292,26-Q->BossGrp#26 | 292,27-Q->BossGrp#27 |292,28-Q->BossGrp#28 | 292,29-Q->BossGrp#29 | 292,30-Q->BossGrp#30 |292,31-Q->BossGrp#31 |

    The defined codes of the features can be viewed by the command `show flex 288’ & `showflex 50’

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    show flex 294Numbering Plan FM 9408 TO 94729-06(294),00->184 |9-06(294),01->40 |9-06(294),02->411 |9-06(294),03->4224 |9-06(294),04->4223 |9-06(294),05->4277 |9-06(294),06->4261 |9-06(294),07->4262 |9-06(294),09->183 |9-06(294),16->178 |Show Flex [Cardno/flist]

    show flex 295Numbering Plan FM 9440 TO 9504

    Note :All the above feature codes are defied as default.

    Th e numbering plan of the system can be changed using the FLEX command. Thenumbering of the extensions can range from a single digit to 4 digits. The flexible numberingof the extension can be set as follows:

    set flex

    For example, to set the flexible number of extension 20032 as 30032, the command is:

    set flex 20032 30032

    For setting the flexible number of extension 20031 as 9, the command is:

    set flex 20031 9

    The numbering scheme for the various feature codes can also be changed.

    The format of the command:

    set flex

    or, set port

    Similarly, extension flexible numbering also can be done through port command.

    Slot & port of any existed number can be viewed by the command,

    show flex num

    Impor tan t : If `*’ & `#’ are required to set as flexible, first enable the special numbering. Forthis, the command will be `set sys splnum’.

    The various slot no. & the port numbers for the feature codes are given above.

    For example, in the default setting, the code for setting the `Group Paging’, is 188. Now if itis required to change this code to 54, the command is,

    set port 291 00 54Or set flex 188 54

    After this command, the code for activating the group paging will be 54.

    To view any existing number, command will be,

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    Show flex num

    Flexible Numbering with “0 / * / #”

    `*’ & `#’ can be used for flexible numbering of extension / trunk/ feature codes.

    Means any extension or trunk or feature code can be set as `*202’ or `**22’ or `*#*#’ or`0000’. Any combination can be used for flexible numbering. Same `flex’ command will beused for the same.

    Duplicate numbering

    A port can have multiple access numbers. Means any feature or any extension can haveduplicate number also. This will be done through the following command only.

    set port dup

    For example, if an extension is supposed to be called by 475 & 375 both & the original no. is`20016’ than the command will be,

    set port 475 dupset port 375 dup

    Now the extension 20016 can be called by 375 or 475 as well as 20016. It is applicable forfeature code also.

    All the existing duplicate numbers of the system, can be viewed by the following command,

    `show flex 296'

    Important : If a port is supposed to bring the default mode, the command for the same is,

    set port default

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    Chapter 8Operator Setting

    Operator hunt group setting

    IRIS IVDX PLUS got 64 ACD groups i.e. ACD 0 to ACD 63. Same ACD groups will beconsidered as hunt groups also. ACD 63 will be treated as operator ACD. Any other ACDalso can be defined as operator. Desired digital key phone should be the member of theoperator ACD.

    A digital key phone, which is supposed to be main operator, should be the first member of theoperator ACD. Moreover if auxiliary operators also are required, define those keyphones/extensions also in the operator ACD. Total 250 members can be defined in an ACD.

    By default first digital port is defined as the first member of the operator ACD 63. If no digitalport is present, first analog extension will be defined as the first member of ACD 63. Restmembers of the Hgroup will be treated as the Auxiliary operators.

    Member setting in operator hunt group

    To define the members in the desired hunt group, command is:

    set acd member

    Define the type of landing of the calls in the operator hunt group. Determine whether the callshould land on the first member of hunt group always or it should rotate for the next memberof the Hgroup for next call. Two types of setting are there. One is Fixed & second is circular.

    set acd circset acd fixed

    If `Fixed' type Hgroup is defined, every call will land on the first member & if it is busy than itwill be diverted to the next member. With `circ' type ACD, the first call will land on firstmember of ACD, the next call will land on the second member & so on.

    Log-in / log-out of the hgroup members,

    If an AUX operator is not on his seat, he can logout his extension, so that no call will land onthat extension in his absence till he gets his extension Logged-In again.

    To login , extension user has to dial as follows,

    Lift the handset & hear the system dial tone. Dial 85 + followed by the login Id + 1

    To logout, extension user has to dial as follows,

    Lift the handset & hear the system dial tone. Dial 85 + followed by the login Id + 0

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    Note: Any login id can be dialed. Login ID is useful in case of AMS.

    A DKT/SLT can be logged-out or logged-In through programming interface also through thecommand:

    For Logged-out an extension set ext logoutFor Logged-In an extension reset ext logout

    For trunk call landing on the operator key phone, trunk landing type should be `hunt landing'& hgroup should be `9'.

    By default access code of the ACD 63 is the 9. Any extension can call operator by dialing 9.

    Call landing on the Main operator / AUX OPERATOR will be randomly. There is no rule forany type of call i.e. internal call / trunk call / answer back call.

    How to set the operator key phone to pick up the desired incoming call

    Answer Trunk (AT) / Answer Station (AS) / Answer Back (AB) / Answer VIP (AV) / Answerwait (AW) , hot keys also can be defined on the KTS.

    On a call landing, operator will know the type of the call i.e. whether it is an internal call ortrunk call or answer back call or a VIP internal call. Now if operator is logged-out, desiredtype of call can be picked up by pressing the corresponding key on DKT i.e. either

    AT/AB/AS/AV/AB..

    For this, first define the desired key on all the Key phones of operator hunt group. For thisrefer the section `Flexible Keys Setting of key phone & DPM’ of the guide.

    All the Key phones defined in the operator hunt group, should be logged out. Note that as allthe members of the operator ACD are logged-out, on an incoming call landing , no operatorwill ring. Only the corresponding key will blink as per the type of call i.e. if it is an ordinaryinternal call, AS will blink, for trunk call, AT will blink, for ANSWER BACK call, AB will blink. Ifany VIP extension user is calling operator, AV key will blink.

    Reminder port of the operator hunt group

    No audio indication will be there on DKT as above. However if audio indication is required, anextension can be defined as the reminder port of the operator hunt group. Reminder Port isthe port that indicates that there is a call in the operator hunt group, to be attended. Operatorhas to pick that call by pressing the corresponding AS/AT/AB/AV key. If multiple calls arelanding simultaneously, operator can pick-up any call as per his/her priority by pressing thecorresponding key on KTS.

    To define the reminder port, command is:

    set ext rmdport

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    How To Define A VIP Extension

    Note that VIP extension will be defined through the class of service of the extensions. In therespective COS of the VIP extensions, the command `VIP' should be enabled. To define the

    VIP extension, enable the VIP in the respective COS of the VIP extensions. Command for thesame is:

    set cos vip

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    Chapter 9Extension Commands

    Features related to extensions can be changed using the “ext “ field. The various commandsthat can be used are listed below:

    Command Syntax Description

    active set ext enable/disable extaforw set ext [extno] call forwardingalarm set ext 1/2 hh mm dd reminder/wakeup alarmalrmprt set ext set this KTS as Alarm Supervisoramount set ext [amount] add/del amount for budgetingansport set ext test port for jn'sautodrp set ext auto hang-up ktsautolft set ext auto answer on ktsbeep set ext beep beep remindersbforw set ext [extno] call forward busyboss set ext [extno] boss-secretary pairbmusic set ext set background music onbudget set ext budget callsbufport set ext buffer full lock portcdisp set ext display call cost on ktscheckin set ext check-in room/serviceclip set ext phone with clip facilitycos set ext [cos] [cos] pri/sec coscpgrp set ext Call pick-up groupcsta set ext csta info about dni/cli/anicwait set ext call waiting enableddectip set ext dect ext IPdeflect set ext call deflect portdeptt set ext department. codedevice set ext setup add-on devicedfamnt set ext Default Budgeting Amountdforw set ext [extno] call forward disadisaon set ext line can be accessed via disa/diddisaprt set ext set this KTS as DISA supervisordhotln set ext delayed hot linednd set ext do not disturbdosa set ext dosa lock/unlockdslip set ext DSL line type as interleaveddslup set ext upload speed in Kbytedsldn set ext download speed in K byteeasmdr set ext erase asmdr detailselan set ext elan phonefsk set ext fsk cid settinggate set ext hot line to operator groupgetcli set ext get cli info for this linehotline set ext immediate hot lineincut set ext drop incoming callskeytn set ext Enable KTS Key Pad Tonkeys set ext Set KTS/DPM Keyslogout set ext operator out of acd groupsltt set ext set isdn channel as lt-trunk

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    mail set ext [par] [par] internal mail servicemode set ext [mode] [mode] day/night dialing modenforw set ext [extno] call forward no-answernpaid set ext bill not paid messageoprkts set ext set member of operator groupoprport set ext set ss main operatoroutcut set ext drop outgoing callspcoln set ext pco line for reversalpcokhz set ext pco line for 16khzpickgrp set ext jn pickup groupplock set ext lock ext. cosprivacy set ext activate call privacyqsigrt set ext set qsig networkroom set ext define room/service phonerngtm set ext ring timeout to endrstkhz set ext reset 16khz counterrstpsw set ext reset password of extnosectrk set ext 2nd trunk access rightsendcli set ext send cli info of this linesmsp set ext Phone with SMS facilitytgrp set ext jn pickup grouptntgrp set ext tenant groupstrk2 set ext 2nd trunk access rightulst set ext use allowed/denied listv52 set ext V5.2 Mode enabledvmail set ext set as voice mail portwarntn set ext call duration warningxfer_rt set ext call xfer rights

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    active

    This command is used for disabling or enabling an extension. The format of the command is,

    set / reset ext < extn. no .> active

    Default: All extensions are by default in the enable mode. A busy port cannot be disabled.

    aforw (COS dependent)

    This command is used for activating the call forward feature for an extension. On activatingthis feature, all calls of this extension will be forwarded to the desired extension. The formatof this command is,

    set / reset ext < extn. no .> aforw < forw . ext no .>

    where extn. no . is the original extension number and forw . extn . n o . is the extensionnumber where the calls are to be forwarded.

    For example, the command for call forwarding all the calls of extension 20032 to extension20035 is,

    set ext 20032 aforw 20035

    and the command for deactivating this feature from this extension is,

    reset ext 20032 aforw

    Default: By default call forwarding is not activated for all extensions.

    alarm (COS dependent)

    This command is used for setting up an alarm for an extension. Through programmingterminal, two alarms can be set for each extension. When the alarm matures, the extensionwill start ringing. On lifting the handset, music or voice message (if recorded & enabled), will

    be heard. Is the alarm call is not answered within a predefined time, the alarm port, definedfor the system, will get a ring. The general format for setting the alarm for an extension is,

    set / reset ext < ex t no .> alarm < n>

    Where is the alarm number and it can have values 1 and 2; is the hour, theminutes and the day of the alarm. If the alarm is required for the same day, mustbe entered as 32. For example to set an alarm at 10:00 for extension 2300 for the same day,the command is,

    set ext 2300 alarm 1 10 00 32

    Note: The Alarm can be set by any extension and also through the computer by the systemprogrammer/supervisor.

    Default : No alarm for no extension is set.

    Moreover, an extension can be defined as Alarm Port. To define the alarm port, define nightDISA supervisor. Night DISA supervisor acts as alarm port also. If alarm call is not attendedby the extension user, an intimation will be given to alarm port. Only digital extensions canbe defined as night DISA supervisor.

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    alarm port

    This command is used to set a kts as alarm supervisor.The kts defined a alarmport will be thesource of indication of all types of alarms in the system for eg: link indication alarms in caseof e1/pri links.The kts defined as alarm port starts ringing in the following situations

    Cause of alarm Indication on Alarm port

    When a card gets restarted alarm restartedWhen the e1/pri link is down alarm LOS 80hWhen the e1/pri link which was down earlier gets up

    amount

    This command is used to set the amount for any budgeted extension. The command will be,

    set ext amount

    Here `AMT' is the budgeted amount. If the budgeting is done on 16Khz pulse basis then`AMT' will be no. of pulses. It must be noted that budgeting also should be enabled for theextension along with the system budgeting.

    ansport

    This command is generally used for testing purpose of DID / E1 trunks. So this command isapplicable only for DID / E1 lines. It is used for setting an answering port for the DID trunklines. This answer port is a requirement of the department of the telecommunication (DOT) toland calls. This feature requires some hardware setting also. The format of the command is,

    set / reset ext < extn. no .> ansport

    For example to set extension 2300 as the answering port, the command is,

    set ext 2300 ansport

    Default: No port is defined as Ansport.

    autodrp

    This command is applicable only for key phone extensions. It is used for enabling or disablingthe auto drop feature on a key phone. On enabling this feature on a key phone, if any internalcaller of the key phone disconnects the call, key phone will get released automatically. Theformat for this command is,

    set / reset ext < extn. no .> autodrpDefault : This feature is enabled for all key phones.

    autolft

    This command is applicable only for key phones. It is used for enabling or disabling the autolift feature on a KTS. On enabling this feature for an extension, when an internal call lands on

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    the KTS, after 3 rings, KTS will automatically answer that call through its speakerphone. Theformat for this command is,

    set / reset ext < extn. no .> autolft

    For example, the command for enabling this feature on KTS extension 2300 is,

    set ext 2300 autolft

    and the command for disabling this feature for extension 2300 is,

    reset ext 2300 autolft

    Default : This feature is by default disabled for all KTS extensions.

    beep

    This command is used for enabling or disabling the beep tone, which is heard when a call isqueued to an extension. The command for disabling this feature on extension 2300 is,

    set ext 2300 beep

    and the command for enabling the beep tone for this extension is,

    reset ext 2300 beep

    Default: Beep tone is disabled for all the extensions.

    bforw (COS dependent)

    This command is used for activating the call forward busy feature for an extension. Onactivating this feature for an extension, all calls for this extension will be forwarded to anotherextension, only if this extension is busy. The format for this command is,

    set / reset ext < extn. no .> bforw < forw . extn. no .>

    where extn. no. is the original extension number and forw . extn. no . is the extensionnumber to which the calls are forwarded when the original extension is busy.

    For exp, the command for activating the call forward busy of 2300 to extension 2200, will be -

    set ext 2300 bforw 2200

    and the command for removing this feature from this extension is,

    reset ext 2300 bforw 2200

    An extension user can activate or deactivate the ̀ Call forward busy’ from his extension also.

    Default: Call forward busy is not activated for any extensions.

    boss

    This command is used for setting an extension as BOSS extension. For each BOSSextension, a secretary extension has to be defined. The secretary extension is also definedusing this command. After defining a BOSS and a secretary extension, all the calls for the

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    BOSS extension will automatically be diverted to the secretary extension. However, thesecretary extension will be able to call the BOSS extension. The BOSS extension is also freeto make any internal or external calls. The format of this command is,

    set / reset ext < bo s s . extn. no .> boss < sec. extn. no .>

    where boss ex tn . no . is the extension number which has to be defined as the boss and sec.extn. no . is the extension number which has to be defined as the secretary for the boss. Forexample, to set extension 2300 as the BOSS extension & extension 2400 as the secretaryextension, the command is,

    set ext 2300 boss 2400Default: No extension is set as BOSS.

    Note: A BOSS can have only one secretary whereas a secretary can have multiple bosses.

    An extension user can activate or deactivate this feature from his extension also (refer usermanual).

    bmusic (COS dependent)

    This command is used for activating or deactivating the background music on any key phone.The format of this command is,

    set / reset ext < extn. no .> bmusic

    Default: Back ground music is deactivated for all extensions.

    budget

    This command is used for enabling or disabling the budgeting for an extension. On enablingthis feature for an extension, the outgoing call facility will be allowed only for the budgetedamount. On expiry of the budgeted amount, the extension will be barred the outward dialingfacility. The format of this command is,

    set / reset ext < extn. no .> budgetFor example, the command for enabling budgeting for extension 2300 is,

    set ext 2300 budget

    and the command for disabling the budgeting feature from this extension is,

    reset ext 2300 budget

    Note: In order to activate budgeting on any extension, system budgeting should be enabled.

    It must also be noted that budgeting is of two types i.e. amount-wise or 16Khz pulse-wise,therefore it has to be defined in the system. By default, amount based budgeting is defined. After enabling the budget for extension, first reset the advance of that ext.

    Default: Budgeting is disabled for all extensions.

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    bufport

    This command is very useful in GPAX mode. This command can be used to define anextension to be disabled for buffer full condition. When the buffer is getting full, buffer full portwill be engaged automatically.

    GPAX owner will come to know the state of the Buffer port by calling the Buffer full portthrough DID trunk. To set the buffer full port,

    set ext bufport

    Default: No extension is set as bufport.

    cdisp

    This command is applicable only for key phones. This command is used to enable or disablethe display of the call charge on KTS.

    To enable the display, command is:

    set ext cdisp

    To disable the display of AOC, command is:

    reset ext cdisp

    Default: AOC is enabled on every key phone.

    checkin

    This command is used only in hotels where it is required to check in a guest into a room. OnChecking in a room, the outward dialing facility will be enabled as per the defined dialingrights on the extension. The outward dialing facility is again disabled once the occupants ofthe room are checked out. The format of the command is,

    set / reset ext < extn. no .> checkin

    For example, the command to check in extension 2100 is,

    set ext 2100 checkin

    To chk-out an extension 2100, the command will be,

    reset ext 2100 checkin

    Important: An extension can be checked-in or checked-out, only if that ext is defined room.

    The command gets accepted even if the ext is not a room

    clip

    This command is used to define an analog extension as an extension with CLIP facility. Theformat of the command is:

    set ext clip

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    After enabling this command, IRIS will generate the CLIP on the defined extension in DTMFformat.

    Default : No analog extension is default with CLIP facility.

    cos

    This command is used for setting the class of service for an extension. All the enabledfeatures of the defined COS, will be available on an extension while all the disabled featuresof that COS, will not be available on that extension. An extension has two COS. One isprimary & second is secondary. The format of this command is:

    set / reset ext < extn. no .> COS

    Where p COS is the primary class of service & s COS is the secondary class of service.Extensions user can change their COS by dialing a code. To set the pCOS 4 & sCOS 0 forthe extension number 2300, the command will be,

    set ext 2300 COS 4 0Default : By Default all KTSs have pCOS 0 & sCOS 63 and all SLTs have pCOS 1 & sCOS63 defined.

    csta

    CTI applications can be integrated with IRIS. CTI application may require the on line status ofthe various ports. IRIS IVDX send the ports information to the CTI if `csta’ is enabled for anextension. To enable the csta for an extension, command is:

    set ext csta

    Default: CSTA is disabled for all the extensions.

    cwait

    This command is used to enable or disable the call waiting facility through DID trunks on anyextension. The format of the command is:

    set ext cwait

    Default : Call waiting Disabled on all extensions.

    Important: It must be noted that this facility cannot be availed by the DISA Supervisor / Alarm Port / Reception Port.

    cpgrpThis command is used to define the call pickup group for an extension. By this feature anextension can pick the call of an extension which is the member of the same call pickupgroup. The format of the command is:

    set ext cpgrp

    To set the callpickup group of ext 3000 as 10 the command is

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    set ext 3000 cpgrp 10

    Default: All the extensions are in call pickup group 0

    Dectip

    This command id used to define the IP address for an extension of the DECT card.The format of the commad is:

    set ext dectip

    The commad to assign ext 3000 an ip address 192.168.65.1 is:

    Set ext 3000 dectip 192168065001

    Deflect (COS dependent)

    The command is used to deflect the call of an digital extension (KTS) to a pre definedextension.For the feature to function a deflect key has to be programmed on the KTSBy the key programming of the kts.The format of the command is :

    set ext < src ext no.> deflect

    Where src ext no is the source extension number who needs to deflect the call to anotherextension and the dest ext no is the extension number where the call is to be deflected.

    The command to deflect the call of extension number 3000 to ext 2999 is:

    set ext 3000 deflect 2999

    deptt

    This command is used for allotting a department number for an extension. Total 10

    departments can be created. The valid department numbers are from 0 to 9. Departmentsetting is required for the following things –

    a) Call pick up within department.b) Department-wise paging on key phones.c) Department transfer through DISA.

    To define an extension in a desired department, the format of the command is:

    set / reset ext < extn. no .> deptt < dept . no .>

    Where dept no . is the department number assigned for the extension. For example, to allotextension number 2300 to department 1, the command is:

    set ext 2300 deptt 1

    Default : All extensions are in department 0.

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    device

    Additional devices can be connected with one key phone like. For example, with key phone, 3No. DPM can be connected & with Scroll key telephone, PC Console can be connected.

    The command `device’ is used to configure the type of the additional device connected to akey phone.

    The format of the command is:

    set ext device

    Where X = 0 to 2 for DSS & X = 3 for PC Console. The value of X should be 0 for first DSS,2 for second DSS & 3 for third DSS. Maximum 3 DSS can be connected & one DSS canhave maximum 40 keys.

    Default: No device is defined.

    dfamnt

    IRIS IVDX can budget all the extensons at the start of every month for the fixed amount. At00:00 of 1 st of every month, the budgeting amount will be reset. The command `dfamnt’ isused to define the default budgeting amount. The format of the command is,

    set ext dfamnt Once the budgeting amount of an extension, is expired, the dialing rights of that extension willbe withdrawn. However the some more amount can be added for that extension through thesystem programming manually.

    Default: No default budgeting amount is defined.

    dforw

    This command is used to forward the DISA calls of an extension to the predefined extension.However rest typr of calls will not be forwarded. The format of the command is,

    set ext dforw

    To reset the DISA forwarding, command is,

    reset ext dforw

    Default: Not enabled for any extension.

    Note: Only DISA calls will be forwarded to another extension while rest type of the calls willland at the respective extensions.

    disaon

    This command is used to enable or disable an extension for accessing through level DIDtrunks. The format of the command is,

    set / reset ext < ext no.> disaon

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    For example, to reset ext. 2100 for accessing through level DID trunks, the command is:

    reset ext 2100 disaon

    Default: All extensions can be accessed through DID trunks .

    dhotln (COS dependent)

    This command is used for defining a delayed hotline for an extension. The delayed hotlinecan be any extension, trunk line or an external number.

    After defining the delayed hotline for an extension, on lifting the handset, the extension willget system dial tone for 3 seconds after which it will be connected to the defined hotline. Theformat of this command is:

    set / reset ext < extn. no .> dhotln < digi ts >

    Where digits are the hotline numbers. These numbers can be an extension number, a trunkaccess code or a trunk access code followed by an external number.

    For example, to set a delayed hotline for ext 2100 with ext 2200, the command is:

    set ext 2100 dhotln 2200

    Default: No delayed hotlines are set.

    dnd (COS dependent)

    This command is used for activating the do not disturb feature in an extension. On activatingthis feature, no extension can call this extension. However the extension is free to make anyoutgoing call. The format of this command is:

    set / reset ext < extn. no .> dnd

    Default: This feature is not activated for all extensions.

    dosa

    This command is used to enable the DOSA facility for any extension. DOSA can be availedonly if the incoming call is through the CO trunks. The command to enable it is:

    set ext dosa

    Default : DOSA access code is `4994’ & the password of the extension will be in 4 digits.

    dsltp

    This command is used to define the DSL line type for an ext as interleaved.In a noisyenviroment where noise is there on line then data loss can occur so to avoid this the intefacehas to be defined as interleaved.By defining this interface a error check mechanism isinduced to avoid data loss but there is a disadvantage.with this interface that it would inducesome delay in receiving packets.The format of the command is :

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    set ext dsltp

    dslup

    This command is used to configure the upload speed of an ADSL extension in KBps.The format of the command is:

    set ext dslup

    dsldn

    This command is used to configure the download speed of an ADSL extension in KBps.The format of the command is:

    set ext dsldn

    easmdr

    This command is used for erasing the billing details of an extension. On using this command,only the particular extension’s billing details will be erased. The format of this command is:

    reset ext < extn. no .> easmdr

    Note: Only already printed call data (through any printing command), will be deleted.

    elan

    This command is used to define an extension as ELAN phone. An extension will be definedas ELAN phone for activation the CIDCW (i.e. Caller ID call waiting). With this feature, thatextension will be able to show the CLI of queued call also.

    The format of the command is:

    set ext elan

    Default: No extension is set as ELAN phone.

    fsk

    This command is used to define an analog extension as FSK CLI instrument. IRIS cangenerate the FSK CLI as well as extension name also. To define the SLT as FSK instrumentthe command is:

    set ext fsk < X >

    Where,X = 1 Only CLI will be extended.X = 2 Extension name with CLI will be extended.

    Default : By default no analog extension is defined as FSK instrument.

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    gate

    This command is used for setting or resetting an extension as a gate phone. When anextension is set as a gate phone, it will be set as a hotline to the operator. When this phone islifted, it will automatically ring at the operator. It must be noted that when the operator isshifted, the hotline for the gate phone will get automatically shifted to the new operator. Theformat of the command is:

    set / reset ext < extn. no .> gate

    Default: No extension is set as a gate phone.

    getcli

    It is used for enabling or disabling a CLI request for the far end exchange to be sent bysystem for an extension when an incoming call comes for this particular extension throughlevel DID trunk (only in MFC) . The format of the command is:

    set / reset ext < extn. no .> getcli

    For example, to enable the CLI request for extension 2100, the command is:

    set ext 2100 getcli

    Default : CLI request is disabled for all extensions and in this case CLI will not be asked fromDID- MFC.

    hotline (COS dependent)

    This command is used for defining an immediate hotline for an extension. The hotline can bean extension, a trunk line or any external number. After defining the hotline for an extension,on lifting the handset, the extension will connected to the defined hotline. The format of thiscommand is,

    set / reset ext < extn. no .> hotline < dig i t s >Where digits are the hotline numbers. These numbers can be an extension number or a trunkaccess code or a trunk access code followed by an external number. For example, to set ahotline for extension 2100 with extension 2200, the command is,

    set ext 2100 hotline 2200

    Default: No hotlines are set.

    incut

    This command is used for enabling or disabling the call cut feature of incoming calls for anextension. On enabling this feature for an extension, all incoming calls for this extension willget disconnected if the duration of the call exceeds the call cut time. The format of thecommand is:

    set / reset ext < extn. no .> incut

    For example, the command for setting this feature for extension 230 is:

    set ext 2300 incut

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    and the command for removing this feature from this extension is:

    reset ext 2300 incut

    Important: This feature deponds on the trunk DID group also through which extension useris talking. The incoming calls of an extension will get disconnected only if `incut’ is enabled inthe DID group of the trunk through which call is landing.

    Default: This feature is disabled for all extensions

    keygrp

    This command is used to define the key group of a key phone. The key group is used toconfigure the flexible keys of the key phone. To define the key groups, the command is:

    set ext keygrp

    Where, is the key group.

    Default: First digtal port pertains key group no. 1 & second digital port pertains key group 2 &so on.

    logoutThis command is used for logging out or logging in of an agent of an ACD group. Theincoming calls lands on a agent of an ACD only if that agent is logged-in. The format of thecommand for logging out an agent from an ACD group is:

    set ext < ext no .> logout

    and the command for logging in an agent into an ACD group is:

    reset ext < ex t no .> logout

    Default: On defining an ACD, all members of that ACD will be logged-out.

    Importannt: If `ACDSRV’ is enabled, log-in & log-out can not be done through PI.

    ltt

    With IRIS, ISDN-S interface is available. In this case, ISDN-BRI lines will be terminated atISN-S card. All the ports of ISN-S will behave as trunk ports (LTT). However ISDN trunks canbe generated through the same card (ISN-S). In such case, defined port of ISN-S will behave

    as extension port (LTS). If a port of ISN-S is defined to work as LTS, the command `LTT’, isused to define that port as trunk (LTT). The format of the command is:

    set ext ltt

    Important: After setting this command, a soft reset to the ISN-S card is required.

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    mail

    The IRIS has got an inbuilt mini email system. There are six fixed messages, which can beactivated for any extension. This command is used for activating any of these predefined sixmessages for any extension. On activating the message for an extension, any KTS extensioncalling this extension will get the corresponding message on his display. However, theextension will continue to ring. The messages and their corresponding codes are givenbelow:

    1 - Out for lunch2 - Back at HH:MM3 - Gone for day4 - Busy in meeting5 - Back on DD/MM6 - Call at EXT NO.

    The format of the command to activate or deactivate any of the above messages for anextension is:

    set / reset ext < extn. no .> mail < message code >

    It must be noted that for the message code 2,5 & 6, additional parameters like hours,minutes, date, month and extension number i.e HH:MM, DD/MM, Extension number arerequired. But for rest of the messages, are not required but it has to be definedfor every message.

    For example to activate the Out for lunch msg. for extension 2300, the command is:

    set ext 2300 mail 1 1

    and the command for erasing this message is:

    reset ext 2300 mail 1 1

    Default: No messages are preset.

    mode

    This command is used for setting the outward dialing rights to an extension. The valid dialmode and the corresponding commands are given below:

    0 - No outward dialing1 - Programmable2 - Programmable3 - Programmable4 - Programmable

    5 - Programmable6 - All on

    Note that the dialout modes 1 to 5 are programmable. Various single or two digits can bedefined through “ rsrd “ command. So as per the defined modes, dialing rights will beavailable on the desired modes. Further both the day mode and the night mode can be setusing this command. Any combination of dialing rights can be set for an ext. The format ofthis command is:

    set / reset ext mode

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    For example for extension 2300, to set dialout mode 4 in day mode & no dialing in nightmode, the command is:

    set ext 2300 mode 4 0

    Default : All extensions are having dialout mode 3.

    How to p rogram the d ia lou t m ode

    Before you program the dialout mode please keep in mind the following for the different dialout levels-

    Total number of modes are 0 to 6. Mode 0 and 6 are fixed. Mode 0 is only for Extension toExtension and Mode 6 is for ALL ON & rest of the modes i.e. modes 1 to 5 areprogrammable. Note the following for setting the dialout modes.

    a) Any mode can have maximum 8 entries and these entries can be single or two digits.b) Digits, set in any mode cannot be dialled by the same mode & the lower mode. For

    example, whatever digits are set in mode 2 cannot be dialled by mode 1 & 2.c) Digits can be set as per requirement. Whatever restriction is required in any mode, can

    be set according to the requirement.d) Total numbers that can be dialled after picking up a trunk are now programmable. This

    will also be done mode wise. Every mode can have different setting for this.e) Collect call number that starts from “000”, can be dialled through mode 5 only and collect

    call access enable / disable is also programmable.f) Using the same `rsrd’ table, national holidays, half day holiday & full day holiday also can

    be set.

    IRIS has a total of 8 number of National Holidays defined. By default, 26 th Jan, 15 th AUG &2nd OCT are set as national holiday.

    All the above setting will be done by the command `rsrd’. The command `rsrd’ will alsobe used to set all the above-mentioned functionalities.

    Refer the following table. This table will be known as `rsrd table’.

    0 1 2 3 4 5 6 7 8

    0 dd mm dd mm dd mm dd mm dd mm dd mm dd mm dd mm Half Day Full day1 Mod 1 0. 1 Dial Lim

    2 Mod 2 Dial Lim

    3 Mod 3 0. 0 Dial Lim

    4 Mod 4 0. 00 Dial Lim

    5 Mod 5 Dial Lim `000'

    Row 0 – Column 0 to 7, are for setting of the national holiday.Row 0 – Column 8 is for setting of the Half day & full day setting.Row 1 to 5 - Col 0 to 7, are for setting the first or first two digits in the dialout table.Row 1 to 5 – Col 8, is for setting the dial limit in the desired dialout mode.Row 5 – Column 8, will be used for `Collect Call enable/disable’ also.

    The format of the command ` rsrd ’ is:

    set rsrd

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    npaid

    This command is used to activate the VSN message ` Your Bil l is not paid ’ on anyextension. To activate the same, command is:

    set ext npaid

    This message can be activated on an extension by reception KTS also.

    Default: By default this is not activated for any extension.

    oprkts

    All the unanswered trunk call of an extension will be diverted to the extension who transferredthe call. But if it is required to divert such type of calls to the operator not to that extensionwho transferred, `oprkts’ should be enabled for every extension. All the unanswered calls ofthose extensions for whom `oprkts’ is enabled, will be diverted to the operator ACD. Theformat of the command is:

    set ext oprkts

    Default: Disabled for all extensions.

    oprportThis command is used to set any extension as main operator. This main Operator KTS willget the fault booking messages. To set any extension as reception KTS, the command willbe:

    set ext oprport

    Default : First digital port is set as main operator.

    outcutThis command is used for enabling or disabling the call cut feature of outgoing calls for anextension. On enabling this feature for an extension, all outgoing calls for this extension willget disconnected if the duration of the call exceeds the call cut time. The format of thecommand is:

    set / reset ext < extn. no .> outcut

    For example, the command for setting this feature for extension 2300 is:

    set ext 2300 outcut

    and the command for removing this feature from this extension is:

    reset ext 2300 outcut

    Default: This feature is disabled for all extensions.

    Note : Time for call cut is set through the command “set sys cut time ”.

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    Important: This feature deponds on the trunk DOD group also. The outgoing calls of anextension will get disconnected only if `outcut’ is enabled in the DOD group of the trunkthrough which extension user is talking.

    pcoln

    This command is used to define an extension as PCO extension with line reversal signallingwhile maturing of an internal or external call. The format of the command is:

    set ext pcoln

    Default: No extension is defined as PCO line.

    pcokhz

    This command is used to define an extension as PCO extension with 16Khz pulse signallingwhile maturing of an internal or external call. Note that for an outgoing call, on receiving a16Khz pulse from the PSTN exchange, IRIS will generate the 16Khz for the PCO extension.The format of the command is:

    set ext pcokhz

    Default: No extension is defined as PCO line to extend the 16 hz.

    pickgrp / tgrp

    This command is used for allocating a trunk pick up group for an extension. The valid pickupgroup numbers are from 0 to 17. An extension in a group can access only the trunk linespresent in the same group. Group numbers 0 & 17 are significant. An extension of group 0can access all the trunk groups. But an extension of group 17 cannot access any trunk group.The format of the command is:

    set ext < extn. no .> pickgrp < grp. No .>

    For example, the command for allocating access group 1 for extension 2300 is:

    set ext 2300 pickgrp 1

    Default : All the extensions are in group 0.

    plock

    This command is used for locking or unlocking the outward dialing facility of an extension. Butwhile opening the lock, the class of service of the extension must be equal to or less than the

    class of service set in system programming. The format of the command is:

    set ext < extn. no .> plock

    For example, to lock the outward dialing facility of extension 2300, the command is:

    set ext 2300 plock 0

    and the command for opening the lock only for local dialing of this ext. is:

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    set ext 2300 plock 3

    Note that the value of the depends on the defined setting through `rsrd ' command.

    Default: No extension is locked.

    privacy (COS dependent)

    This command is used