bshs-2014_volunteer log book_cert 11[1]

8/10/2019 BSHS-2014_Volunteer Log Book_Cert 11[1]

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CHC20212 Certificate II in Active Volunteering

STUDENT VOLUNTEER LOG BOOKCHC20212 Certificate II in Active Volunteering

Thirty (30) hours volunteering required.

Student VolunteersName: .

Host Organisation: ..

Note: Teacher-Trainers are to add to this Volunteer Log Book Observation Sheets for theelectives selected for completion of the qualification,.


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2CHC20212 Certificate II Active Volunteering Log Book Feb_2014

2014 Volunteering Queensland Inc.

All rights reserved. Apart from any use permitted under the Copyright Act 1968, no part of this

publication may be reproduced, stored or transmitted, in any form or by any means,

electronic, mechanical, photocopying or otherwise.

Volunteering Queensland Inc: Training Unit

T (07) 3002 7600 F (07) 3229 2392

[email protected]

Wwww.volunteeringqld.org.au
mailto:[email protected]:[email protected]:[email protected]://www.volunteeringqld.org.au/http://www.volunteeringqld.org.au/http://www.volunteeringqld.org.au/http://www.volunteeringqld.org.au/mailto:[email protected]


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Important Note to Students

The purpose of your placement is to assess your

workplace performance and employability skills.

Your performance is required to meet workplace standards.

Workplace standardsand employability skillsinclude you taking responsibility for the

satisfactory completion of this Volunteer Log Book.

Failure to submit a fully and properly completed Log will result in you being found

Not Yet Competent in this course.


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CONTENTS

Student Volunteer Personal Details p5

Important Information for Host Organisation p6

Orientation/Industry Induction p7

Daily Activity SheetsLog of Hours p8

SupervisorsCertification of Daily Activities p10

Supervisors Report p10

Information for the Student Volunteer p11

Student Volunteers Qualification p12

Student Activity One; Day 1 Placement Activity p13

Observation checklistsCore Units p15

Activity Two - Workplace Report p16

Activity Three and Four p18

Marking checklist for assessor p20

Additional observation checklists for Elective Units p21-


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STUDENT VOLUNTEER: PERSONAL DETAILS(to be printed clearly and completed prior to placement)

Name: ..

Address: ..

.

Date of birth: Year level: ..

Telephone: .

Email: .

Contact Information:

School:

Address: .

..

Contact person: .

Telephone: .. Fax: ..

Email:

Emergency contact

Name: ..

Relationship:

Telephone:...

Email: ..

Requirement Yes No N/A Signature Date

I have completed WHS unit of competency in

class

I have gained a Blue Card Certification for

working with young people


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Important Information for the Host Organisation

Students are required to undertake a minimum of thirty (30) volunteering hoursas part of their studies.

This Volunteer Log Book provides evidence towards the students achievement of the qualification;

your support is acknowledged and your feedback is appreciated.

As the host organisation it would be appreciated if you would

1. Nominate a supervisor for the student volunteer

2. Have the supervisor complete, sign and date the following sections in this Volunteer Log:

Industry Induction/Orientationverify that the volunteer has been given site specific

information relating to work health and safety, possible hazards, security issues (including

fire, emergency, evacuation and incident procedures) and other policies and procedures

relevant to the workplace.

Students Day Activity Certification

Supervisors Report

Student Activity 1

Observation checklists(at end of this Log; to be completed at the end of Volunteer Placement)

It is important that the tasks undertaken by student volunteers be negotiated with the student and the

school; and that student volunteers are fully instructed in the operation of any equipment prior to use.

Students have a range of activities to complete while on placement and may need your assistance to

answer some questions; we ask that you please assist.

Host organisation details:

Organisation name:

Industry area: .

Address: .

..

Business Phone:

Name of Students Supervisor:

Supervisors Direct Work Phone:


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Industry Induction/Orientation including Work Health and Safety

This is to certify that Orientation - Industry Induction has been completed:

Supervisors signature: Date:

Student Volunteers signature: Date: .

Induction(undertaken prior to volunteer commencing duties)

Basic understanding of the activities undertaken by the organisation

Basic understanding of the organisation structure and lines of communication and authority

Understanding rights and responsibilities of the volunteer and the organisation

Understanding of work behaviour requirements and expectations

Understanding of required dress standards applicable to the job and workplace

Knowledge of the safety requirements applicable to the job and workplace

Knowledge of the stress and fatigue faced by workers and coping strategies

Knowledge of applicable procedures in case of accidents and emergencies

Location of facilities, toilets, change rooms, exits as applicable

Knowledge of start/finish times, break times and work routines

Knowledge of procedures to follow and person to notify in the event of non-attendance

Introduction to people with the whom the volunteer will be directly working

Knowledge of the person to consult in the event of problems occurring.

Policies relating to internet access, passwords, emails, privacy, grievances and confidentiality

Policies relating to waste disposal, resource sustainability and environmental controls

Procedures relating to using equipment and resources of the organisation

Documents and records maintained by the organisation and how they are distributed and filed

Any other relevant policies and procedures relating to the organisation

Any other specific WHS matters: (to be completed by supervisor where relevant)


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Daily Activity Sheets- Sheet (1) (Student to complete on a daily basis)

Date Tasks undertaken Hours


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Daily Activity Sheets- Sheet (2)

Date Tasks undertaken Hours


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SUPERVISORS DAILY ACTIVITYCERTIFICATION (Completed at end of placement)

This is to certify that .. has completed hours of

volunteering / work experience

Supervisor signature: Date:

Supervisor Report

Please provide any additional comments/feedback on the students knowledge, skills and attitudes (eg strengths,

areas for improvement and issues relating to the following areas:

Aspect of active volunteering Feedback on volunteer performance

Working safely

(understands WHS procedures and follows

them)

Communicating and working with others

clients, staff and other volunteers

(communicates with clients of the

organisation appropriately and

presents a positive image to the public

Working as a volunteer

(applies knowledge of the volunteering

sector to own work role)

Understanding of basic administrative

requirements

(applies basic work practices to volunteer

work role)

Are you able to/prepared to write a reference for this student? (please attach if convenient)

Supervisor Signature __________________________________________Date ___________

Supervisor is requested to check that they have also signed off on the following tasks:

Student Activity 1p14 Observation Sheet: Core Unitsp16

Observation Sheets: Elective unitsp20-23


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Information for the Student Volunteer

As part of your studies in Active Volunteering you are required to undertake a minimum of

volunteering hours with an organisation. The required hours are

CHC20212 Certificate 11 in Active Volunteering 30 hours

The volunteering work you undertake mustbe

something that contributes to a community,

approved by your teacher and,

for a not-for-profit organisation.

This Log Book includes a document for recording your tasks and hours; and four activities that

you need to complete -

Activity 1short responses about the organisation

Activity 2a report detailing your experiences and reflections as a volunteer

Activity 3a self-assessment of your volunteer experience

Activity 4a thank you letter to be forwarded to your host organisation and

supervisor.

It is your responsibility

1. to complete the tasks and activities listed in this Volunteer Log Book, and

2. to ensure that your supervisor verifies the hours and activities you have

undertaken

3. to submit your completed Volunteer Record and completed activities to your

teacher/trainer.

Your Volunteer Log Book provides a record of -

the number of hours you have completed

the tasks you have undertaken

completion of four activities

evidence towards your qualification in Active Volunteering

If you volunteer at more than one organisation then you will require a separate Log Book

for each host organisation.


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YOUR QUALIFICATION

This qualification CHC20212 Certificate II in Active Volunteering requires the completion of five (5) core units

and four (4) elective units.

The core unitsfor CHC20212 Certificate II in Active Volunteeringare -

HLTWHS200A Participate in WHS process

CHCVOL201B Be an effective volunteer

CHCADMIN201DUndertake basic administrative duties

CHCCOM201C Communicate with people accessing the services of the organisation

CHCORG202C Work with others

A range of elective unitshas been offered for which workplace evidence may be required.

You are required to complete four (4) elective units. Your electives will have been selected from the tables below;

please tick your four units

Elective Units of Competency HLTFS207CBasic food safety practices

BSBITU201A Produce simple word

processed documents

HLTIN301CComply with Infection Control

policies and procedures

BSBWOR202A Organise and complete daily

work activities

ICAICT103AUse, communicate and search

securely on the internet

CHCORG201CFollow policies, procedures

and programs of the organisation

PUACOM014BContribute to community

safety

HLTAP301BRecognise healthy body systemsin a health care context

SISCCR0301AAssist with recreation gamesnot requiring equipment

Please check that relevant Observation Sheets (not completed in class)

have been added to the end of this Log Book.

You may be completing alternative electivesnot listed above eg First Aid / CPR.

If so, please identify on the following table -

Units of Competency: Other Electives

Code Description of Unit

HLTCPR211A Perform CPR

Students, please check that in total, you have identified your four (4) electives

in the two tables above.


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STUDENT ACTIVITY ONEshort responses

On your first day working with an organisation (or prior to commencing) ensure that you can

answer the following questions. Ask your supervisor for help if you are unsure about anything.

Q1. What is thename of the organisation and where is it located?

A1.

Q2. When is your starting date? Whatday of the week and times are you to work? How many days will you do?

Do you have break times? What transport arrangements have you made to ensure you arrive on time?

A2.

Q3. What is the name and phone number of your supervisor? This is the person who is directly responsible for

you? How do you inform the organisation if you are unable to work? How much supervision do you

receive?

A3.

Q4. What are the dress requirements and is there any special gear you need to bring to work? Do you need an

ID badge or security pass? Do you need to wear any personal protective gear? Is there anything you are

not able to bring to the workplace? Are you able to take photos?

A4.

Q5. Will you need to take your lunch? Are there special eating areas? Is there a tea room roster for washing up?

A5.


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Q6. Is there an area where you can store your personal belongings?

A6.

Q7. What will be your role and responsibility within the organisation?

A7.

Q8. Who do you report to if you are unsure of something? To whom do you report a workplace injury, illness,

safety issue or incident?

A8.

Q9. What are the protocols for visits from friends or family members?

A9.

Q10. How do you dispose of broken or potentially hazardous items? Can explain emergency procedures, the

location of emergency exits and emergency equipment, such as fire extinguishers and firstaid kit/s?

A10.

The students underpinning knowledge above is:

Satisfactory Not satisfactory Date: / /Feedback where Not Satisfactory:

Supervisors signature: .


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OBSERVATION CHECKLISTSCORE UNITS(to be completed by supervisor)

Volunteers Name:

Criteria

Satisfactory Requires

Attention

Not

Applicable

HLTWHS200A Participate in WHS

Identifies hazards in the workplace and takes action to control risks

Uses PPE correctly if required

Follows work health and safety instructions and signs

Keeps own work area tidy, organised and safe according to

instructions

Participates in workplace meetings related to WHS

Addresses own health and safety within their work area as well as

the health and safety of others

Identifies emergency situations and understands procedures forresponding to and reporting emergencies or incidents

CHCVOL201B Be an effective volunteer

CHCCOM201C Communicate with people accessing the services of the organisation

CHCORG202C Work with othersFollows workplace protocols and procedures

Clarifies instructions, duties and role by asking appropriate

questions

Checks with supervisor or other appropriate person when unsure

of tasks to be undertaken

Listens actively to instructions and messages and responds

appropriately

Uses verbal and non-verbal communication strategies

appropriately

Respects privacy of clients and maintains confidentiality

Communicates with clients, team members and colleagues in a

courteous, clear and respectful manner

Introduces self appropriately

Demonstrates a non-judgemental attitude in work role

Maintains high standards of personal presentation and personal

hygiene

Manages own time and responsibilities

Plans tasks with supervisor and copes with unexpected demands

that may arise

Shows interest in allocated tasks and is self motivated

Works effectively and co-operatively as a team member and

completes own tasks in a responsible manner

Looks for opportunities to assist others

Prioritises tasks to meet demands and completes assigned tasks

according to planned workload

Acts on feedback received to improve skills

CHCADMIN201D Undertake basic administrative dutiesReports information to supervisor in a clear and accurate manner

Completes workplace forms and documents as required

Stores documents and forms as requested

Replenishes materials and supplies if requested


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Uses equipment and technology safely and according to

instructions

Carries out pre-start checking as required

Seeks advice, assistance and clarification as required

Reports any equipment malfunction to appropriate person

Seeks opportunities to reduce waste

Supervisors signature: _______________________________________________Date: ____________________________

STUDENT ACTIVITY TWOWorkplace report

You are required to prepare a report on the organisation where you are volunteering. It is suggested that

you access some information each day you are at the organisation and make a time to ask questions ofyour supervisor.

The report will require you to provide information on the organisation, your role and responsibilities and

your reflections on the experience. You may collect documents from the organisation to attach as

appendices to your report.

Assessment conditions: The report is required as assessment for the completion of Certificate II in Active

Volunteering and can be used as evidence towards elective BSBITU201A Producesimple word processed

documents.

Thereport is to be completed individually but it may be done in class time with teacher assistance. It is to be word processed and be given a title, introduction, subheadings and a conclusion. It is

necessary to include a footer that shows your name, school and date. Pages are to be numbered.

Typeface styles and line spacing are to be varied.

You may wish to include images such as digital photos and to include some appendices such as

documents you have obtained from the workplace.

The report is to be approximately 500 words and your final copy printed.

Drafts of the report can be handed to your teacher before the final submission is required. Your teacher

will inform you of the date for your final submission.

Suggested report headings Suggested key ideas under each heading

The organisation name

location

mission/objective

organisational model/chart

legal status

source of funds

The clients number of clients

characteristics

age, gender and ethnicity


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Policies and procedures of the

organisation

relevant legislation

policies and procedures in the workplace

relevant codes of practice

Communication modes written communication such as

correspondence, newsletters, notice of

meetings, brochures and information flyers,emails and faxes

oral communication such as interpersonal

communication, telephone

website

workplace documents and forms

Staff number of paid staff and volunteers

the gender and cultural mix of staff

qualifications needed

work conditions eg hours, holidays, leave

role of volunteers

Your role and responsibilities duties undertaken

description of a typical day

people you worked with

equipment or technology used

Reflection on your experiences what you observed and learned

issues or difficulties that you faced and how

you resolved these

the best and worst aspect of your work the stresses involved in the work and how

you dealt with these

the volunteering experience and the best

thing you achieved

the benefit of your experiences to yourself

and others

your attitude and changes to your attitude

during your volunteering time

improvements you could recommend for

future volunteering experiences

Appendices brochures, flyers

notice of meetings

policies and procedures

newsletter

organisational chart

# Marking checklist provided below


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ACTIVITY THREEself assessment

1. I have applied the skills needed of an active volunteer. Yes or no? Explain your answer.

______________________________________________________________________________

______________________________________________________________________________

2. I really enjoyed: ______________________________________________________________

3. I gained knowledge about (tick one or more of the following)-

The organisation

How to communicate with people

Workplace health and safety

The important role volunteer play in not-for-profit organisations

4. The main issue/s I faced _______________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

5. The most vivid memory I will take away from this experience _________________________

______________________________________________________________________________

______________________________________________________________________________

6. I would like to continue to work as a volunteer even when this placement is completed.

Yes / No

7. Some important thing I learnt about myself include: _________________________________

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________


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8. I can use this experience when applying for employment and I would talk about the skills and

knowledge I have gained such as:

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

STUDENT ACTIVITY FOURthank you letter to the organisation and your supervisor.

Draft a thank you letter to your host organisation that also recognises the support of your

supervisor.


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TEACHER: MARKING CHECKLIST FOR PLACEMENT ACTIVITIES

STUDENTS NAME: .

Criteria Yes NoThirty hours of placement completed and certified

Evidence of tasks undertaken

Evidence of industry orientation/induction

Observation checklist and report completed by supervisor

Short responses demonstrate an understanding of the rights and responsibilities of volunteers

and the organisation

Research report is completed to a satisfactory standard with information provided on-

o the organisation,

o personal role and responsibilities and,

o

a reflection on the experience

Instructions relating to the report are followed-

o Report word processed

o Title and headings used appropriately

o Typeface and line spacing varied

o Footer indicated and page numbers

o Length and format of report appropriate

o Images and appendices attached (optional)

o Spelling and grammar checked and edited

o Drafts submitted

o Report printed

Self-assessment undertaken

Thank you letter forwarded to the organisation

Feedback where appropriate or necessary:

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

Assessors signature: . Date: .


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OBSERVATION CHECKLISTELECTIVE UNIT/S(to be completed by supervisor)

CHCORG201C Follow policies, procedures and programs of the organisation

Volunteers Name:

Criteria

Satisfactory Requires

Attention

Not

Applicable

CHCORG201C Follow policies, procedures and programs of the organisationFollows instructions and seeks clarification of tasks if necessary

Supports the organisation in a range of activities

Uses resources of the organisation efficiently and conservatively

Performs duties promptly and consistently

Behaves in an appropriate and careful manner

Maintains confidentiality of client and organisation information

Reports difficulties and seeks assistance as needed

Observes policies and procedures of the organisation while performing

tasks

Comments to student if knowledge and skills require further attention:

Performance: Satisfactory Requires further attention

Supervisors signature: _______________________________ Date: _________