bsbwor402a promote team effectiveness college for law and justice administration pty ltd

BSBWOR402A

Promote team effectiveness

COLLEGE FOR LAWAND JUSTICE ADMINISTRATION PTY LTD

College for Law and Justice Administration v1 2

UNIT DESCRIPTION

This unit describes the performance outcomes, skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.


Unit guide

Four topics Two assessment tasks


Textbook

Dwyer, J, 2009, Business communication handbook, 8th Ed, Pearson Australia, NSW


ASSESSMENT TASKS

Assessment Task 1: Team Effectiveness Workbook

Assessment Task 2: Theory quiz


TOPIC ONE OVERVIEW

Topic One: Forming a team

There is no doubt that at some stage in life, every individual has been part of a team. Whether it be a formal or informal team, successful or unsuccessful, we have all experienced the joys and frustrations of working together.


Topic one

What is a team? Purpose of a team When to form a team Clarifying a team purpose Advantages and disadvantages of teams Stages of a team


Topic one – NSW Police

Examples of a NSW Police teams? General duties Dog squad Mental Health Intervention Team Forensic Services Group

Forensic Ballistics Investigation, Incident Reconstruction, Video Operations, Engineering Investigation and the Major Crime Specialist Recovery Section

Activity – discuss how many specialist areas are in the NSW Police Force. List them!



What is the purpose of a team? Not all situations require the work of a team - discuss.

Activity – discuss the purpose of at least five NSW Police teams and their purpose. What role do people play in each team? How many people in each team? What is the rank structure?



When to form a team? Today's Commuter Crime Unit Police, Local Area

Commands and other specialist police work closely with RailCorp Transit Officers and other partner agencies to target crime and encourage responsible behaviour on the transport network. Rail: Trains, Rail stations, Bus and Rail interchanges, Rail lines and sidings,

Mono/ light rail. Bus: Interchanges, bus stops, bus patrols and routes. Ferry: Wharves, ferry patrols. Taxi: Taxi ranks, pick up points, taxi inspections.

Activity – discuss examples when teams are formed at station level – what criminal activity may prompt this?


TOPIC TWO OVERVIEW

Topic Two: Working together

The whole concept of a team is for people to work together. As we all know, not everyone gets along with everyone so there is no doubt that at some stage a conflict will arise. The frequency, intensity, and resolution of these conflicts will depend on how big the team is, how well the people know each other, and how committed they are to achieving the team’s goals.


Topic two

Developing cohesion Building a culture Morale

What is morale? Indicators of morale

Factors affecting morale Material Factors Group factors Job factors


Topic two

Leadership factors Morale in the Australian police Communication

Communication barriers and breakdowns Active listening Ask for feedback Decoding non-verbal communication

Making decisions


NSW Organisational Chart

Developing cohesion

The structure of the New South Wales Police Force Senior "Executive" Service is determined by the Minister for Police.


NSW Police Commands

Developing cohesion Aviation support Branch (Air wing) Counter Terrorism and Special Tactics Firearms Registry Forensic Services Group Marine Area Command Operational Communications and Information Command Professional Standards Public Affairs Branch Records and Information Process Services Recruitment and Education Regions / Local Area Commands State Crime Command Traffic Services


Developing cohesion


Building a Culture Why is this at the academy?


Building a culture

Why are these at the academy?


Building a culture

How do these questions relate to the NSW Police?


Specialist Operations

Specialist Operations Command has staff (both police and administrative) deployed throughout New South Wales who provide the specialist expertise necessary to complement a comprehensive and professional local police service.

The Commands that make up Specialist Operations are: Counter Terrorism & Special Tactics Forensic Services Group Operational Communications & Information Command Professional Standards Command Special Services Group State Crime Command Business & Technology Services Police Prosecutions


Morale

What is morale? Indicators of morale

Factors affecting morale Material Factors Group factors Job factors

Tasmania's Acting Police Commissioner says an inquiry into code of conduct complaints made against him has not damaged morale within the police force.


Morale

Factors affecting morale Discuss these statements as a group – do you think they are true?

Police recruits report very high levels of commitment these levels decrease rapidly as soon as they are exposed to “real policing”, and

continue to decrease with experience in the police organisation. Commitment reported by experienced police officers in Australia (with up to 20 years’

experience) are low when compared with police officers in New Zealand Commitment levels of non-sworn police staff with university degrees are low, and

remain low independent of their length of service. The commitment levels of non-sworn police staff who do not have degrees follow a

similar trend to that of the police officers. For the recruits, the decrease in commitment resulted from exposure to police work

(particularly where their interaction with the community was not as positive as they had expected) and the organisational commitment “norm” they found in their more experienced co-workers.


Morale

Factors affecting morale Discuss: Is this the same for NSW Police?

All police employees were more committed to the organisation if they felt

1. they had an investment in the organisation that would be lost if they left (e.g. status, superannuation, friendships with co-workers)

2. they were valued and supported by the organisation.

3. The most common examples of lack of support were lack of advocacy from senior management against unsubstantiated allegations in the media, lack of communication (especially about career development and promotion) and lack

of recognition of performance and experience. Source: SA Police Journal


TOPIC THREE OVERVIEW

Topic Three: Individual responsibilities

Despite the formation of a team which shares a common goal, the individuals in the team must be assigned tasks and duties in which they will be held accountable. These individual contributions all add up to the final product and they all have their own purpose. It is therefore vital for the success of the overall team that individuals fulfil their job requirements.


Topic three

Assigning roles Meaningful roles Assisting each other Providing feedback Taking responsibility for your work


NSW Police job requirements

Required to work “rotating shifts” or “shift work Work overtime hours prior to, or, following their

shifts Physically and mentally demanding, all weather

conditions, 24 hours a day Can involve officers placing themselves in

situations of personal risk. May place strain on personal relationships,

marriages and families


NSW Police job requirements

It is recommended for Police Officers to maintain healthy and well balanced lifestyles.

Experience fluctuating levels of excitement Police work can be extremely exciting and challenging one minute and

somewhat routine the next. Officers could expect fluctuating and significant changes to their adrenalin levels.

You may be required to attend incidents such as:- domestic violence, motor vehicle accidents, anti-social behaviour, robberies, thefts, assaults, deaths (suspicious or non-suspicious), rescues, emergencies and a large variety of other policing duties for which you will need to re-adjust your focus, energy and emotions.

You will have heaps of paperwork and use computers You will be expected to give evidence in court You will be expected to use force when necessary and carry a firearm

WHAT ELSE IS EXPECTED?


Assigning roles

How does the rank structure work?

Scenario – S.A.R.AScan, Analyse, Respond, Assessment

You are at a public fireworks display at south bank, where you see a group generally been a nuisance, swearing and throwing bottles. As a member of the public how would you expect the police to handle the situation?

Conflict – assisting each other Provide two examples when have you been in a conflict situation

where you had to use communication skills? How did you go about resolving this conflict? List the communication skills you used (open hands, eye contact etc) – discuss how police communicate in these situations below?


TOPIC FOUR OVERVIEW

Topic Four: Working with management

In most situations where a formal team is established, there will be some authority figure who oversees the entire operation. A good manager will only tell a team what needs to be done, but it will be up to the team to decide how it will be done. Although most of the decision making and problem solving is left to the team, the manager is still required for any issues which cannot be resolved.


Topic four

Role of the manager Functions of the manager Methods of communication Communicating with the manager

Teacher to explain how if works in

different areas throughout NSW Police


How many managers?

What positions are available? Currently, the NSW Police Force employment

opportunities in each rank are: 1,500 Probationary Constables 10,000 Snr Const and Const 2,500 Snr Sgt and Sgt 500 Senior Officers (Includes Chief Superintendent,

Superintendent, Chief Inspector and Inspector ranks) 14 Assistant Commissioners 4 Executive Officers (Commissioner, Senior Deputy

Commissioner and 2 Deputy Commissioners)

Supervisor

What would you do if a supervisor asks you to do something that you did not agree with?

End of workshop

All units have now been delivered for the Certificate IV in Justice Administration

It is now time to put head down and bum up to complete the course and apply to the NSW Police.

Any questions contact Allen or Kate

Little quote to finish off: ‘The harder I work the more luck I seem to have’


Thank you for studying with us


FITNESS TIME!

bsbwor402a promote team effectiveness college for law and justice administration pty ltd

Documents

team slide

work team

team effectiveness college

justice administration

informal team

nsw slide

team purpose advantages

justice administration