bryanbarberresume (10)
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BRYAN BARBER JR 3127340099 [email protected]
PROFESSIONAL SUMMARY
Results driven technical support professional with the proven ability to provide high levels of client support through problem solving, and innovative technical solutions
TECHNICAL EXPERIENCE
PROGRAMMING LANGUAGES : HTML5/CSS, JavaScript (AngularJS), jQuery, Ruby, and PHP, WordPress, Proficiencies Experience using Windows: XP, Vista, 7 & 8; Windows Server 2003 & 2008; Linux, Salesforce CRM tools/platforms) Customer Relationship Manager Microsoft Office Suite Intermediate Knowledge Quality Assurance tester of software ability to write test plans and cases, also communicating bugs to developers Business Analyst assisting with business cases guiding the discovery process and facilitating the communication among the team Working Knowledge Database design and management in Microsoft Azure and Access, Github Repositories, Proficient in SQL, Mobile application development
PROFESSIONAL EXPERIENCE
Technical Support Representative, TRIBUS, Chicago, IL December 2015April 2016 ● Proven ability to communicate with 40+ client’s daily offering solutions based on available products and services ● Participated in new client on boarding, including initial website setup through ongoing training ● Engaged with clients and responded to their questions and concerns, achieving a client satisfaction rating of 92% ● Developed strong relationships with clients to ensure their satisfaction and loyalty ● Managed outbound and inbound telephone calls, live chat system to quickly and confidently answer questions within 15
minutes ● Assisted in resolving multiple WordPress website concerns using a Zendesk ticketing system
Intern/Resident, i.c.stars|* | Chicago, IL October 2014 – Present Successfully completed 1000+ hours of project based technology and leadership training. Broadbased background encompasses exceptional work ethic and commitment to understanding technology requirements in a business environment. Performed in the role of Quality Assurance and Business Analyst for four individual sprints
● Garnered a 8 page proposal in response to an request for proposal (RFP) for our client Seyfarth Shaw LLP ● Used Agile methodology to create a mobile cross platform voting application ● Created test plans based on the application’s requirements and technical specifications for the clients voting application ● Thoroughly tested the application using manual testing procedures logged over 300 hours of testing for voting application ● Worked with developers to replicate issues, find, resolve, and retest for quality outcomes ● Involved in the planning, monitoring, and setting of requirements while communicating them to the team
Server/Dishwasher, All Team Staffing Chicago, IL September 2013 – October 2014 Banquet server and dining room setup for special events for crowds ranging from 150350
EDUCATION Harold Washington College Bachelor of Business Administration Currently Enrolled Major Courses Business Ethics, Introduction to Spreadsheets, Project and Team Management, Business Law