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Browser Upgrade Guide

Contents

Please follow the guidance for the browser you are choosing to ensure you are using a compatible version and you have the correct settings applied:

Before you upgrade, it's also a good idea to check that JavaScript is enabled for your browser. If it's not, you might encounter issues logging in to

Bankline in the future

• How do I check whether Java Script is enabled 2

• Internet Explorer 3, 4, 5

• Google Chrome 6, 7

• Microsoft Edge 8, 9, 10

• Firefox 11, 12, 13

• Safari 14, 15, 16

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How do I check whether Java Script is enabled?

To check whether JavaScript is enabled or to enable it on your browser you'll need to check/adjust your browser settings. The steps to do this will differ

depending on your browser.

• Internet Explorer

• Google Chrome

• Microsoft Edge

• Firefox

• Safari

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Internet Explorer

How can I check which version of my web browser I am using?

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Step 1: Open Internet Explorer and select

'Help' or press Alt + H.

Step 2: From the drop down menu select

'About Internet Explorer'. You'll then see a

pop-up box showing the version of Internet

Explorer you're using.

Step 3: Click close.

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Internet Explorer (cont’d)

I have a Compatible version – How to check if the required TLS settings are applied?

Step 1: Open Internet Explorer and select ‘Tools' (this may be

shown as a cog icon in the top right corner as shown).

Step 2: From the drop down menu select 'Internet Options'.

Step 3: Click the ‘Advanced’ Tab.

Step 4: Scroll down towards the bottom, to the

‘Security’ section.

The latest versions of most browsers automatically have TLS 1.2 enabled but if you are using Internet Explorer 10, you will need to enable this

manually following the steps below:

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Internet Explorer (cont’d)

I have a Compatible version – How to check if the required TLS settings are applied?

Step 5: Here you’ll find the ‘Use TLS 1.2’ box. Make sure this box is ticked.

Step 6: Once you’ve ticked this, click ‘Apply’.

Step 7: Then click ‘OK’ to save the changes. If the box was already ticked just click ‘OK’.

Note: If the tick options have been greyed out this means that you may need administration rights on your

device or network to apply changes to advanced settings. If you can't enable this feature, please refer to your

IT support team for assistance.

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Google Chrome

How can I check which version of my web browser I am using?

Step 1: Launch Google Chrome and click on

the icon in the upper right corner that looks like

3 short bars.

Step 2: Select About Google Chrome to

display the version number.

Step 3: You'll then see a pop-up box showing

the version of Google Chrome you're using.

This needs to be version 56 or later.

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Step 4: If the version is not up to date, click

the ‘Relaunch’ button to upgrade your browser

to ensure Google Chrome is up to date. The

latest versions of most browsers automatically

have TLS1.2 enabled.

The Update screen may look different to the one in the screenshot.

Version numbers shown here are examples and may change

depending on what is considered the latest version...

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Google Chrome (cont’d)

How can I check if TLS 1.2 is enabled?

Step 1: Launch Google Chrome and click on

the icon in the upper right corner that looks like

3 short bars.

Step 2: Scroll down and select Advanced.

Step 3: Scroll down to the System section and

click on ‘Open proxy settings’.

Step 4: Select the Advanced tab.

Step 5: Scroll down to Security category, here

you’ll find the ‘Use TLS 1.2’ box. Make sure

this box is ticked.

Step 6: Then click ‘OK’.

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Microsoft Edge

How can I check which version of my web browser I am using?

Step 1: To determine what version of Microsoft

Edge (the replacement for Internet Explorer

released with Windows 10) is being used, click

the three dots located at the top, right side of

the screen.

Step 2: Next, scroll down and click Settings.

Step 3: Scroll again to the bottom of the menu

and see 'About this app'. The version number

is listed here, this must be version 14 or later.

The latest versions of most browsers

automatically have TLS1.2 enabled.

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Step 4: If the version is not up to date, please

go to the instructions on the next page.

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Microsoft Edge (cont’d)

How do I upgrade my current web browser I am using?

Step 1: Launch Edge and click the ‘Start’

button.

Step 2: Click ‘Settings’.

Step 3: Select ‘Update & Security’.

Step 4: Click ‘Windows Update’.

Step 5: Click ‘Check for updates’.

Step 6: If they are found, they will be installed

and you will get the latest version of Edge.

Step 7: You have now ensured that your copy

of Windows 10 (and thus Microsoft Edge) is up

to date.

Windows 10 will connect to Microsoft and check for any updates.

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Microsoft Edge (cont’d)

How can I check if TLS 1.2 is enabled?

Step 1: Launch Edge and click the ‘Start’

button. In the Windows menu search box,

type Internet options. Under Best match,

click Internet Options.

Step 2: In the Internet Properties window, on

the Advance tab.

Step 3: Scroll down to Security category, here

you’ll find the ‘Use TLS 1.2’ box. Make sure

this box is ticked.

Step 4: Then click ‘OK’.

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Firefox

How can I check which version of my web browser I am using?

Step 1: Launch Firefox and click the 3 lined menu button as shown, or click

Help from the toolbar.

Step 2: Then select ‘About Firefox’.

Step 3: The About Firefox window will appear. The version number is listed

underneath the Firefox name, this needs to be version 52 or later.

The latest versions of most browsers automatically have TLS1.2 enabled.

If the version is not up to date,

please go to Step 4 instructions

on the next page.

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Firefox (cont’d)

How do I upgrade my current web browser I am using?

Step 4: If the version is not up to date, it will automatically check for

updates as shown.

Step 5: Once the check for updates is complete, this will automatically

download the most up to date version.

Step 6: The ‘Software Update’ box will open displaying the version to

update (as shown below). This needs to display version 52 or later.

Step 7: Click the ‘Restart Firefox’ button to upgrade your browser to

ensure Firefox is up to date.

The Update screen may look different to the one in the screenshot.

Version numbers shown here are examples and may change

depending on what is considered the latest version...

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Firefox (cont’d)

How can I check if TLS 1.2 is enabled?

Step 1: Open Firefox – In the address bar, type

about:config and press Enter.

Step 2: In the Search field, enter TLS. Find the entry

for security.tls.version.max, this should be set to 3.

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Safari

How can I check which version of my web browser I am using and install a newer version?

Step 1: Launch Safari and click Help from the

toolbar.

Step 2: Click ‘About Safari’ to display the version

number. This needs to be version 10 or later.

The latest versions of most browsers automatically

have TLS1.2 enabled.

Step 3: OS X will regularly & automatically check for

updates to Safari (and any other software you have

installed via the App Store) and prompt you to install

updates as they are found.

It should prompt you in the top-right hand corner of

the screen when updates are found.

Step 4: To manually check for updates and to install

them; Click the Apple menu icon in the top left-hand

corner of your screen.

Step 5: The system menu will appear, click the

‘Software Update’.

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Safari (cont’d)

How can I check which version of my web browser I am using and install a newer version?

Step 6: This starts the App Store application and

takes you to the ‘Updates’ section On this screen, the

App Store will show you all of the updates which are

available to you. The version update available needs

to be version 10 or later.

Step 7: It will bundle all of the System Applications

(e.g., iTunes, Safari, Security Updates etc.,) which

have updates available into one main "Software

Update" item – shown in the following image.

Step 8: If you click the UPDATE button, it will install

all of those updates in one go. Notice that in some

cases this may also require you to restart your

computer.

Step 9: If you want to upgrade just Safari, click the

blue "More" link; this will expand the System

Applications, allowing you to pick and choose which

updates to install.

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The Update screen may look different to the one in the screenshot. Version numbers shown

here are examples and may change depending on what is considered the latest version...

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Safari (cont’d)

How can I check which version of my web browser I am using and install a newer version?

Step 10: App Store will now update Safari. The latest

version of Safari available for your system will

download and install itself. This may take a few

minutes depending on the speed of your internet

connection.

Step 11: You can see the blue progress bar showing

how much of the installation has occurred.

Step 12: Safari is now shown in the Updates

installed in the Last 30 Days section of the App Store

Updates.

If you chose to also install other App updates, these

should be included there as well.

You have now ensured that your copy of Safari is up

to date.

There are no options for enabling SSL protocols. As

you are using Safari version 7 or greater, TLS 1.2

is automatically enabled.

How can I check if TLS 1.2 is enabled?

Version numbers shown here are examples and may change depending on what is

considered the latest version...

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Disclaimer

Ulster Bank Limited. Registered Number R733 Northern Ireland. Registered Office 11-16 Donegall Square East, Belfast, BT1 5UB

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