bror.salmelin@cec.eu.intbror.salmelin@cec.eu.int

European Commission, New Working EnvironmentsEuropean Commission, New Working Environments

Strategic Objective:

Collaboration@Work

SO 2.5.9 Collaborative Working EnvironmentsSO 2.5.9 Collaborative Working Environments

Background and objectives

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Kok ReportKok Report

“Facing the Challenge : The Lisbon Strategy for Growth and Employment”

Report from the High Level Group Chaired by Wim Kok, November 2004

“The EU needs a comprehensive and holistic strategy to spur on the growth of the ICT sector and the diffusion of ICTs in all parts of the economy”

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IST in FP6IST in FP6

Bring the user, “people”, to the foreground, to the Bring the user, “people”, to the foreground, to the “centre of our attention” ...“centre of our attention” ...

… … and build trustful, embedded, intuitive and build trustful, embedded, intuitive technologies working in the background (almost technologies working in the background (almost invisible)invisible)

Bring the user, “people”, to the foreground, to the Bring the user, “people”, to the foreground, to the “centre of our attention” ...“centre of our attention” ...

… … and build trustful, embedded, intuitive and build trustful, embedded, intuitive technologies working in the background (almost technologies working in the background (almost invisible)invisible)

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Value Creation in Knowledge EconomyValue Creation in Knowledge Economy

intangible economyintangible economy– extended products including embedded services, extended products including embedded services,

covering entire life cyclescovering entire life cycles

knowledge based economyknowledge based economy– digital content and servicesdigital content and services

networkingnetworking– simultaneous, complex and multidisciplinarysimultaneous, complex and multidisciplinary

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Workplace innovations and productivityWorkplace innovations and productivity

1995-2000

Labour

Non-IT capitaldeepeningIT capital deepening

MultifactorProductivity

Workplace Innovations account for 89 % of Multifactor Productivity gains*

*Black and Lynch. San francisco federal reserve. 2004

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From excellence at the point of production towards excellence in collaborative networks

A. Smith: Chain productionA. Smith: Chain production

D. Ricardo: SpecializationD. Ricardo: Specialization

Working in GroupsWorking in Groups

Collaboration: Seamless work to achieve Collaboration: Seamless work to achieve common goals: cooperation + competitioncommon goals: cooperation + competition

XXI century

XX century

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L

L

L

Competence nodes networkingCompetence nodes networking

Competences

Connectivity

Leadership

Customers

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Change of ParadigmsChange of Paradigms

Networking characteristics: Networking characteristics:

– complexitycomplexity

– dynamicsdynamics

– synthesissynthesis, and “best guesses, and “best guesses””

– connectivityconnectivity rather than competencerather than competence

Global issues binding technology, business and legal innovation Global issues binding technology, business and legal innovation

– ““e- space” for “all”e- space” for “all”

– privacy, IPR, ADR etc….privacy, IPR, ADR etc….

– public-private partnershippublic-private partnership

Digitalization of goods and servicesDigitalization of goods and services

– from cost to value from cost to value

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Full Impact Needs Systemic InnovationFull Impact Needs Systemic Innovation

Component innovation Systemic

innovation

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Interplay needed at all levelsInterplay needed at all levels

Legal &Self-regulatory

Economy &Society

Infrastructure &Technology

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TwoTwo main main complementary financial instrumentscomplementary financial instruments

FP7 :ICT theme, ICT based research infrastructure,…FP7 :ICT theme, ICT based research infrastructure,…– Master and shape the development of ICTMaster and shape the development of ICT

CIP :ICT Policy Support programmeCIP :ICT Policy Support programme– Ensure the uptake and best use of ICT Ensure the uptake and best use of ICT

In addition, regional and structural funds,…In addition, regional and structural funds,…

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i2010 initiativei2010 initiativeSelf-standing initiative with strong link with the renewed Lisbon agendaSelf-standing initiative with strong link with the renewed Lisbon agenda

But also anchored in the Commission’s policies for cohesion and But also anchored in the Commission’s policies for cohesion and sustainable developmentsustainable development

Comprehensive and holistic approach:Comprehensive and holistic approach:– Umbrella initiative for EU information society policies (regulation, research Umbrella initiative for EU information society policies (regulation, research

and deployment)and deployment)

Three priorities:Three priorities:– Completing the Single European Information SpaceCompleting the Single European Information Space– Strengthening innovation and investment in researchStrengthening innovation and investment in research– Achieving an Inclusive European Information societyAchieving an Inclusive European Information society

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ICT for collaboration fostering competitivenessICT for collaboration fostering competitivenessPolicy directionsPolicy directions

Knowledge Organizations :

•Human brains

•Procedures

•Business processes Collaboration :

Seamless interaction

in complex virtualized world

Effectiveness :

Do tasks anytime,

anywhere,

with anyone

Efficiency :

Efficient allocation

of resources

Creativity :

New ideas

Innovation

Productivity / Growth / Competitivity

ICT for collaborative

working environments

New concepts

and methods

Policies :

P1 Production /

Growth

P2 Innovation

ProductionP1 P2

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Workplace innovations and productivityWorkplace innovations and productivity

1995-2000

Labour

Non-IT capitaldeepeningIT capital deepening

MultifactorProductivity

Workplace Innovations account for 89 % of Multifactor Productivity gains*

*Black and Lynch. San francisco federal reserve. 2004

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ICT for collaboration fostering competitivenessICT for collaboration fostering competitiveness Technology researchTechnology research

Knowledge Organizations :

•Human brains

•Procedures

•Business processesCollaboration :

Seamless interaction

in complex virtualized world

Effectiveness :

Do tasks anytime,

anywhere,

with anyone

Efficiency :

Efficient allocation

of resources

Creativity :

New ideas

Innovation :

New products and services

Productivity / Growth / Competitivity

ICT for collaborative

working environments

New concepts

and methods

Technologies :

T1 mobile

T2 Collaboration

T3 Computing

T4 Knowledge

T5 Virtualisation

T6 Robotics

T1

T2

T2

T3

T4

T2

T5

T6

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Executing the Research Agenda of New Executing the Research Agenda of New Working EnvironmentsWorking Environments

Mobility to allow work anywhere at anytime, thereby Mobility to allow work anywhere at anytime, thereby productivityproductivity. . Seamless connectivitySeamless connectivity (CALL 2)(CALL 2)

Collaboration* to ensure the work with whoever owns the needed Collaboration* to ensure the work with whoever owns the needed knowledge, thereby knowledge, thereby productivity and creativityproductivity and creativity. . Management of Management of complexitycomplexity (CALL 5)(CALL 5)

Virtualization of the work environment Virtualization of the work environment to allow contextualized to allow contextualized services, therebyservices, thereby creativity. creativity. Virtualization Virtualization (CALL 6, tbc)(CALL 6, tbc)

Augmentation of human capabilities with artefacts, thereby Augmentation of human capabilities with artefacts, thereby productivityproductivity. (JOINT CALL). (JOINT CALL)

*. around a 50% of all companies’ activities are related to interaction between individuals and between them with the environment.

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Vision of New Working EnvironmentsVision of New Working Environments

e-design

collaborative platforms

grid / utility / …

tech

nolo

gy d

rivetechnology

platforms livin

g labs

e-business e-commerce e-applicatione-application

Individual (work & private roles)

And Group

human-centricUSABILITY

wireless TV fixed etc.satellite

IPv6

Our goals :

• Integration of technology pillars

• Filling in the « gaps » in technology pillars specific for collaborative work

Missing links,

open zones for research

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Trend visible in the press, or is it actually?Trend visible in the press, or is it actually?

““Collaborative solutions will be the next billion-dollar categoryCollaborative solutions will be the next billion-dollar category”. ”. BusinessWeek (2003)BusinessWeek (2003)

““Almost everything is group-oriented. Everything has to do with Almost everything is group-oriented. Everything has to do with the inefficiencies that exist with people working togetherthe inefficiencies that exist with people working together” Bill ” Bill Gates (Oct. 2003)Gates (Oct. 2003)

““Collaboration with colleagues, partners and customers will allow Collaboration with colleagues, partners and customers will allow to find optimal, innovative solutions”to find optimal, innovative solutions”. Japan’s Future office . Japan’s Future office Scenario (April 2004)Scenario (April 2004)

““Global collaboration, customer feedback and personal Global collaboration, customer feedback and personal knowledge management are transforming the workplace todayknowledge management are transforming the workplace today””. . IWPC (2004)IWPC (2004)

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SO Collaborative Working Environments. SO Collaborative Working Environments. ObjectivesObjectives

To develop next generation collaborative working environments, thereby To develop next generation collaborative working environments, thereby increasing creativity and boosting innovation and productivity. increasing creativity and boosting innovation and productivity.

These environments should provide collaboration services to make These environments should provide collaboration services to make possible the development of worker centric, flexible, scalable and possible the development of worker centric, flexible, scalable and adaptable tools and applications. adaptable tools and applications.

They will enable seamless and natural collaboration amongst a diversity They will enable seamless and natural collaboration amongst a diversity of agents (humans, machines, etc) within distributed, knowledge-rich of agents (humans, machines, etc) within distributed, knowledge-rich and virtualized working environments. and virtualized working environments.

Professional virtual communities and nomadic personal access to Professional virtual communities and nomadic personal access to knowledge should be supported.knowledge should be supported.

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SO Collaborative Working Environments SO Collaborative Working Environments CharacteristicsCharacteristics

Collaborative Working Environments that are:Collaborative Working Environments that are:

– Distributed,Distributed,– Knowledge-rich,Knowledge-rich,– Virtualized,Virtualized,– Mobility components,Mobility components,– Dynamics, ad-hoc creation and dissolution.Dynamics, ad-hoc creation and dissolution.

Complementarity to call 2 (before focus on mobility, now focus on Complementarity to call 2 (before focus on mobility, now focus on collaboration). collaboration).

– Lucent technologies (2004): “High Speed data for enterprises" (HSDe) for Lucent technologies (2004): “High Speed data for enterprises" (HSDe) for 'Early Adopters' , i.e. mobile employees, offers a good chance for UMTS 'Early Adopters' , i.e. mobile employees, offers a good chance for UMTS success if operators focus on mobile workforce. In addition, Lucent proposition success if operators focus on mobile workforce. In addition, Lucent proposition focuses on mobile employees and not on 'fun' services. focuses on mobile employees and not on 'fun' services.

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SO Collaborative Working Environments SO Collaborative Working Environments Our ApproachOur Approach

Co-workers might belong to organizations but our focus is not on the Co-workers might belong to organizations but our focus is not on the organizations but in the co-worker himself.organizations but in the co-worker himself.

It is NOT about “Virtual organizations”It is NOT about “Virtual organizations”– But it’s about virtual communities created and dissolved on the fly.But it’s about virtual communities created and dissolved on the fly.

It is NOT about Networks of SMEsIt is NOT about Networks of SMEs– But it’s about “ad-hoc networks of people working together”But it’s about “ad-hoc networks of people working together”

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SO Collaborative Working Environment SO Collaborative Working Environment FocusedFocused

It is NOT about KMIt is NOT about KM– But it’s about ‘co-work in knowledge-rich environmentsBut it’s about ‘co-work in knowledge-rich environments

It is NOT about ‘mobile applications’It is NOT about ‘mobile applications’– But mobility aspects are to be considered in any project in the But mobility aspects are to be considered in any project in the

context of seamless context sensitivitycontext of seamless context sensitivity

It is NOT about ‘information workers’ neither on ‘IT professionals’It is NOT about ‘information workers’ neither on ‘IT professionals’– But it’s about ‘Knowledge workers’ collaborating with knowledge and But it’s about ‘Knowledge workers’ collaborating with knowledge and

information workers.information workers.

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SO CWE. Where we are positioned? SO CWE. Where we are positioned? FROM “Upper” layer middleware UPFROM “Upper” layer middleware UP

Collaborative Work Platform

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ConclusionsConclusions

Human Centered Knowledge Society meansHuman Centered Knowledge Society means

– Increased responsibility for the individualIncreased responsibility for the individual

– Increased productivity Increased productivity through innovation and creativitythrough innovation and creativity

– Time gain by collaborative structures and shared environmentsTime gain by collaborative structures and shared environments

– Increased possibilities Increased possibilities for wealth creation by atypical job relations for wealth creation by atypical job relations

NewNew paradigms for participation paradigms for participation

New New environments for quality of lifeenvironments for quality of life

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Contact websitesContact websites

http://europa.eu.int/eeuropehttp://europa.eu.int/eeurope

http://www.cordis.lu/isthttp://www.cordis.lu/ist

http://www.amiatwork.comhttp://www.amiatwork.com

and e-mail: and e-mail: bror.salmelin@cec.eu.intbror.salmelin@cec.eu.int

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