brooke scott resume 1 (3)

Professional Summary Skills Work History BROOKE SCOTT 9225 Imogene Street, Houston, TX 77036 • Home: 8324390009 • [email protected] Dedicated Store Manager with more than 8 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. I am effective at managing store operations,and encouraging staff cooperation. Detail-oriented Strategic thinker Staff training and development Opening and closing procedures Goal-oriented Bank deposit procedures POS systems Excellent customer service skills POS systems Customer relations Interviewing Employee coaching Recruitment/staffing Performance management systems Training programs development Highly organized Time management New product introductions strategies Results-oriented Customer relations specialist Cost reduction strategies Expense reports Performance evaluations Sales background Logistics management Process improvement Store manager, 10/2012 to Current Stride Rite Group – 3510 Highway 6 Sugar Land, TX 77478 Interviewed job candidates and made staffing decisions. Assigned employees to specific duties to best meet the needs of the store. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Operations Manager , 10/2011 to 10/2012 Ross Dress For Less – 7525 S.Gessner rd Houston, TX 77036 Hired, trained and evaluated personnel in sales and marketing. Managed staff of 50 + sales associates, 5 team leaders and 3 area supervisors. Assigned employees to specific duties to best meet the needs of the store. Hired, trained and evaluated personnel in sales and marketing. Scheduled and led weekly store meetings for all employees. Reported to the Store manager regarding all store and staff issues. Assistant Store Manager, 10/2009 to 10/2011 Anna's Linens – 7575 Westheimer Houston, TX 77057 Generated repeat business through exceptional customer service. Conducted store inventories once per quarter. Trained and developed new associates on POS system and key sales tactics. Mentored new sales associates to contribute to the store's positive culture. Communicated clear expectations and goals to each team member. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

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Professional Summary

Skills

Work History

BROOKE SCOTT9225 Imogene Street, Houston, TX 77036 • Home: 8324390009 • [email protected]

Dedicated Store Manager with more than 8 years in store management. Well-versed in directing personnel, creatingeffective merchandising projects and using sales strategies to boost store sales. I am effective at managing storeoperations,and encouraging staff cooperation.

Detail-orientedStrategic thinkerStaff training and developmentOpening and closing proceduresGoal-orientedBank deposit proceduresPOS systemsExcellent customer service skillsPOS systemsCustomer relationsInterviewingEmployee coachingRecruitment/staffingPerformance management systemsTraining programs development

Highly organizedTime managementNew product introductions strategiesResults-orientedCustomer relations specialistCost reduction strategiesExpense reportsPerformance evaluationsSales backgroundLogistics managementProcess improvement

Store manager, 10/2012 to CurrentStride Rite Group – 3510 Highway 6 Sugar Land, TX 77478

Interviewed job candidates and made staffing decisions.Assigned employees to specific duties to best meet the needs of the store.Instructed staff on appropriately handling difficult and complicated sales.Hired, trained and evaluated personnel in sales and marketing.

Operations Manager , 10/2011 to 10/2012Ross Dress For Less – 7525 S.Gessner rd Houston, TX 77036

Hired, trained and evaluated personnel in sales and marketing.Managed staff of 50 + sales associates, 5 team leaders and 3 area supervisors.Assigned employees to specific duties to best meet the needs of the store.Hired, trained and evaluated personnel in sales and marketing.Scheduled and led weekly store meetings for all employees.

Reported to the Store manager regarding all store and staff issues.

Assistant Store Manager, 10/2009 to 10/2011Anna's Linens – 7575 Westheimer Houston, TX 77057

Generated repeat business through exceptional customer service.Conducted store inventories once per quarter.

Trained and developed new associates on POS system and key sales tactics.Mentored new sales associates to contribute to the store's positive culture.Communicated clear expectations and goals to each team member.Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customerservice culture.