EMR 9999, a subscription-based emergency medical response service, is another subsidiary of Family Medical Practice.

ACCIDENTS & EMERGENCYSTATISTICS IN VIETNAM (2015)

Accidents recorded25,322

Deaths8,996

Injured24,417

Accidents in theworkplace

7,620

When a serious accident strikes a member of your own family, every second counts. For your peace of mind, a professional medical response team is just a

phone call away. EMR *9999 is there whenever a person’s life is in danger.

3EMERGENCY MEDICAL RESPONSE

WHO WOULD YOU CALL?

IN A MEDICAL EMERGENCY

SUBSCRIBETO PROTECT YOU AND YOUR FAMILY

If your partner, child, or parent is facing a life-threatening

emergency and can’t receive appropriate treatment in

time, the medical implications can be devastating – even

fatal. In these situations, the earliest possible intervention

can make all the difference between life and death.

For your assurance and peace of mind that a professional

medical response team is just a phone call away, EMR

9999 is there whenever a person’s life is in danger.

Our trained emergency dispatch operators can offer

immediate, lifesaving medical advice following

internationally-proven guidelines beginning from the

moment you call – following well-established question

and answer protocols designed to determine the

fastest response to any given emergency. When an

ambulance is needed, the system will automatically

trigger its dispatch to anywhere within our coverage

area, delivering the earliest possible life-sustaining

care and the best chance of recovery. Our ambulances

are mobile intensive care units, capable of sustaining

life for up to 72 hours.

The EMR 9999 service, another subsidiary of

Family Medical Practice, is founded on ProQA

technology, a proven emergency response

systemimplemented in 1,600 call centers in over 52

countries. Staff are fully-certified under training provided

by the International Academies of Emergency Dispatch

(IAED), the largest, world-leading standards-setter operating

around the globe in first-responder research and protocols.

Available 24/7 in English and Vietnamese languages to all

subscribers, EMR 9999 offers families, institutions, and

individuals an immediate solution to any crisis situation

where advanced medical attention is crucial to survival.

Assistance begins the second you call.

Only subscribers of EMR 9999 will have access to our full emergency services at no additional

charge. Subscriptions are available at VND575,000/person/year. For your family’s safety, make sure

every member of your household is covered for 24/7 emergency care.

4 EMERGENCY MEDICAL RESPONSE

MEDICAL PRIORITYDISPATCH SYSTEM

5EMERGENCY MEDICAL RESPONSE

Based on themost advanced

medically-managedEMD system available

1Care and assistance

provided throughout the whole duration of the

emergency

2Proven responseprotocols ensureimmediate and

effective medicalattention from the moment you call

3

With the strength and backing of the InternationalAcademies of Emergency Medical Dispatch, no other

training and algorithm/protocol system offers a comparable approach to the dispatch of emergency medical services.

WHEN A SERIOUS ACCIDENT STRIKES A MEMBER OF YOUR OWN FAMILY,EVERY SECOND COUNTS.

What is EMR 9999?

EMR 9999, another subsidiary of Family Medical Practice is Vietnam’s first privately owned 24/7 emergency medical response provider with certification from the International Academies of Emergency Dispatch (IAED).

Are EMR 9999 services available to subscribers only?

Only subscribers are entitled to access EMR 9999. Non-subscribers may dial the emergency number 9999, but they will be charged standard rates for medical evacuation, and will not have priority over subscribers. Please note that 9999 should only be dialed in genuine

emergencies.

What are the benefits of using the 9999 service over going straight to the nearest hospital by private or public transportation?

Life-saving medical advice is available from the moment you call. Treatment and medical care can be administered while being transported to the medical facility. Our ambulances are manned by qualified medical staff and are mobile ICUs capable of supporting life for up to 72 hours.

What happens when I dial 9999 within the coverage area?

You will be asked specific questions to determine the appropriate response to your emergency. You will receive continuous advice and support, and an ambulance will be dispatched to you if necessary.

What will I tell the call taker when I dial 9999?

It is important to provide your call-back number so that we can call you back if the line is disconnected. You should also provide your exact location, the details of the emergency (if known), the condition of the patient, and anything else relevant. Stay focused and give specific answers to all questions.

Why does the call taker need to ask so many questions?

We need to ask a lot of questions to determine the extent of the patient’s injuries. The information you provide can enable us to guide you in giving immediate treatment – which could involve instructing you in CPR. Statistics show that early medical attention – even under voice guidance by phone – can greatly increase the chances of patient survival. Incomplete answers to questions may result in inappropriate medical treatment for which EMR 9999 cannot be considered liable.

What is the subscription fee?

The subscription fee is VND575,000/person/year.

How many times can I call EMR 9999 for emergency assistance per year?

There is no limit on the number of emergency calls you can make to the EMR 9999 service.

INCIDENTDuring a critical medical emergency, stay calm and act quickly. The earliest possible medical intervention can be the difference

between life and death.

Call 9999 or the alternative emergency number (08) 3822 0121 from any landline or

mobile phone.

Qualified call takers will ask specific questions to determine the nature of the emergency and

the appropriate response, while providing continuous assistance.

If necessary, the ProQA protocol willautomatically and immediately dispatch

ambulance services.

DIAL 9999

ASSIST

DISPATCH

What is the coverage area?

Districts 1, 3 and Phu Nhuan; District 2 between the Saigon River and Mai Chi Tho; Binh Thanh within the area enclosed by the Saigon River, Xo Viet Nghe Tinh, and Dien Bien Phu. As the service develops, further districts and eventually the entire HCMC metropolitan region will be covered. Existing subscribers will automatically be entitled to full services in any additional areas.

What happens if I have an emergency and am outside the coverage area?

Emergency response is only covered while you are physically within the zone, even if you are a subscriber. If you have an emergency outside of the zone boundaries, you may still dial the EMR 9999 service for medical advice. Medical evacuation is available outside the zone at standard rates.

Will an ambulance be dispatched when I call?

An ambulance will be prepared to respond to your emergency from the moment you call. If the ProQA System determines that your emergency is life threatening, the ambulance will be dispatched immediately. Many emergencies are resolved without the need for ambulance pickup.

Are ambulances always available?

The EMR 9999 ambulances are available for emergency response 24/7. Please note that in periods of high demand, an ambulance may not be available immediately but will be dispatched as soon as possible.

Can the patient request their preferred medical facility?

If the patient is conscious, their preferred care facility will be taken into account, although not at the expense of his or her life and well-being. Patients will only be transported to international and local medical centers with specialized facilities.

Which medical centers will I be taken to if an ambulance is dispatched?

The Emergency Medical Doctor will decide which medical center the patient will be taken to based on proximity and medical facilities relative to the condition of the patient.

If I’m a subscriber, will I need to pay an ambulance pickup fee or any additional fees?

All emergency response services provided by EMR 9999 are covered by your subscription. Fees for medical attention may be charged by the facility to which you are taken.

If I am in an emergency and unconscious, how will people around me know I am a subscriber?

You will be issued with a subscriber card, but there’s no guarantee that people around you will discover it. Tell friends, family, and colleagues about your subscription for your safety.

IAED CERTIFIEDFOR YOUR SAFETYThe International Academies of Emergency Dispatch is a non-profit standards-setting organization promoting

safe and effective emergency dispatch services worldwide.

The IAED supports first-responder related research,

unified protocol application, legislation for emergency

call center regulation, and strengthens the emergency

dispatch community through education, certification,

and accreditation.

All EMR 9999 call takers are fully trained and IAED

certified to guide you and ambulatory response elements

throughout the duration of your emergency. Statistics

show that medical guidance given by phone can greatly

increase the chances of patient survival even when no

medical professional is on the scene.

To maximise the benefits of the EMR 9999 service,

be sure to keep your membership card on you at all

times so that it can easily be discovered if you’re

incapacitated or unconscious, even when you’re

away from home. Be sure to let your friends, family

members, and colleagues know about your

subscription in case they need to dial on your behalf.

WHAT ARE YOU AS AN EMPLOYER DOINGTO PROTECT YOUR STAFF?

Corporate subscribers to the EMR 9999 service will

be covered in the event of any medical emergency

occurring on site 24/7. The subscription represents a

clear and affordable demonstration of the concern of

management for all staff, offering a level of protection

that brings peace of mind to your entire team.

Your employees will be protected in the event of a

medical emergency outside the office, provided they

remain within the coverage area.

Investing in the health of your staff has powerful and

demonstrable returns – studies show that businesses with

concrete policies to safeguard employee health and

wellbeing consistently show an increase in productivity of

up to 125%.

Staff benefits

8 EMERGENCY MEDICAL RESPONSE 9EMERGENCY MEDICAL RESPONSE

11EMERGENCY MEDICAL RESPONSE

EMR 9999MAKES A DIFFERENCEProduces clinically meaningful reductions in time to definitive treatment and improved health outcomes for patients

Allows use of diagnostic tools to efficiently evaluate patients and determine whether more advanced atten-tion is necessary

Allows treatment of some patients without the need for transport; thereby improving patient satisfaction and decreasing healthcare costs

Provides rapid assessment, early notification to trauma centers, and rapid triage and transport to those centers

Provides pre-arrival instructions, which can improve patient outcome

Can lead in CPR instruction – CPR has been shown to double or triple a victim’s chances of surviving cardiac arrest

Calms people at the emergency scene, improving conditions for optimal medical personnel performance

Relays more patient information to medical personnel en route

Reduces ambulance response times to maximize victim survival rate

MORTALITY REDUCTION**Lindner, Thomas Verner. Official Journal of

The European Resuscitation Council,

Vol. 82, Dec 2011 pp. 1508-1513.

For further infomation please contact Customer Service:

Tel: 0932 776 971 ( Mon - Fri 8am - 5pm) | Email: emr@star9999.vn

or visit our clinics:

Diamond Plaza: 34 Le Duan Street, District 1, HCMC, Vietnam | T: (84 8) 3822 7848

District 2 Clinic: 95 Thao Dien Street, District 2, HCMC, Vietnam | T: (84 8) 3744 2000

Care1: The Manor 1, 91 Nguyen Huu Canh Street, Binh Thanh District, HCMC, Vietnam | T: (84 8) 3514 0757

FOR EMERGENCIES ONLY

SUBSCRIBE TODAYwww.star9999.vn