Applications CS Remote Care for Production Printing

CS Remote Care Remote monitoring for maximised performance

CS Remote Care Remote monitoring for maximised performance

nAll service actions – whether delivery of con-sumables or the dispatch of a technician – can be planned ahead to minimise system downtime and maximise throughput. Reducing the need for user intervention and optimising system uptime, CS Remote Care boosts productivity and efficiency thanks to several automations.

nAutomated ordering of consumables: Warning messages, e.g. to replace toner, are transmitted directly to the Konica Minolta service organisation. CS Remote Care also allows direct checking of the customer’s consumables supply, including the initiation of an automatic delivery as soon as the consignment stock reaches a specified minimum. Users don’t need to worry about reordering to ensure uninterrupted production.

nAutomated service notification: Whenever a Konica Minolta output device requires technical

attention, the precise details of the problem are transmitted via CS Remote Care to the Konica

Minolta service organisation. Before dispatching a technician, a remote analysis of the output device

is carried out to determine whether the fault can be rectified remotely or an onsite service is required; service visits can be planned ahead at times

convenient to the customers.

nAutomated counter reading: For Konica Minolta output devices running under CS Remote Care, users no longer need to take counter readings and forward these to the Konica Minolta service. CS Remote Care automatically checks volumes at specified intervals; transmitted figures form the basis for correct

invoicing.

Round-the-clock availability of equipment is essential for commercial printers and print providers. Downtime of output devices must be minimised, productivity maximised and routine maintenance planned in accordance with production schedules, i.e. at the printer’s convenience. The CS Remote Care concept is the basis to maximise system availability of Konica Minolta’s digital presses and production systems. CS Remote Care provides state-of-the-art machine-to-machine communication (M2M) between output devices and the Konica Minolta service organisation. The remote connection relays all relevant system data in real time, advising the service side early of routine maintenance or any other required intervention, e.g. to rectify a technical problem.

CS Remote Care for Production Printing, Applications

Key features

n Secure connection of installed output device to Konica Minolta service organisation via GPRS, GSM, e-mail or fax

nWhere of concern, connection to the company network can be avoided by using GPRS, GSM or fax

nBidirectional communication between output device and CS Remote Care system

nProactive transmission of events directly from the output device to the Konica Minolta service organisation in real time

nPerformance monitoring of all included output devices

nSupply management ensures timely delivery of consumables in exactly the required quantities

nDirect counter reading function automatically relays all relevant system data, including volume readings

Key benefits

n Proactive service and maintenance based on 24/7 monitoring of the output device

n More efficient and faster trouble-shooting because the Konica Minolta service engineer can analyse the output device history beforehand

n Based on the average life spans of single parts, maintenance can be provided or integrated into the regular service visits, minimising downtime

n Precise advance information reduces the need for follow-up visits, maximises output device uptime and ensures greater overall productivity

n Optimised work efficiency due to exact calculation of production profiles for each individual output device

n Enhanced performance due to automated indi-vidual on-time delivery of consumables in exactly the required quantities

n Automated counter reading on key date

CS Remote Care for Production Printing, Applications

Request

Service/maintenance,consumablesrequirements,alarm messagesand counters

Customer

Server

Service Centre

Logistics

CSRCServer

Backend System(ERP)

e-mail

fax

GPRS module/GSM

e-mail

fax

GPRS module/GSM

e-mail

fax

GPRS module/GSM

e-mail

fax

GPRS module/GSM

Seamless and service-based workflow with CS Remote Care

Konica Minolta Business Solutions Europe GmbHEuropaallee 1730855 Langenhagen • GermanyTel.: +49 (0) 511 74 04-0Fax: +49 (0) 511 74 10 50www.konicaminolta.eu

Some of the product illustrations contain optional accessories.

Konica Minolta does not warrant that any prices or specifications mentioned will be error-free.

Specifications are subject to change without notice.

Microsoft, Windows and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

All other brand and product names may be registered trademarks or trademarks of their respective holders and are hereby acknowledged.

Printed in Germany on chlorine-free bleached paper.

Your Konica Minolta Business Solutions Partner:

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Technical specificationsSupported devices:Most of Konica Minolta bizhub PRO output devices Please refer to the CSRC section at www.konicaminolta.eu for more details

Customer: Web Browser (IE)

Konica Minolta: CSRC Communication Server CSRC Web Server CSRC Database Server

Data transfer route options: GPRS, GSM, e-mail, fax

Service data transmitted: Counters Intervals of consumables and spare parts Service/maintenance reminders Consumables requirements Alarm messages

Security: Customer security is our guiding principle