The Enterprise IT Cloud Company

Automating Enterprise IT Operations and transforming IT Business Processes

with the leading ITSM Cloud Solutions

Strategy focused Attitude driven

About ServiceNow

ServiceNow is a cloud company providing services around automation of Enterprise IT management. ServiceNow today is the

most comprehensive IT Services Management solution to automate and standardize business processes. It provides a strong

framework for managing infrastructure, development and operations. The goal of ITIL is to help organizations better deliver

and measure cost effective IT services through standardized processes, terminology and automation. ServiceNow makes IT

more accessible, intuitive and social.

Stratitude and ServiceNow

Stratitude is an Enterprise solutions company with focus in IT Services Management. We have played a leading role

in Service Desk and related ITSM implementations. By integrating ITIL standards with cloud technology, Stratitude

extends the ServiceNow SaaS platform to provide an IT services solution that is implementation rich and cost

effective. Utilizing the ServiceNow platform we have helped our clients migrate from on-premise IT solutions to

the cloud. Using the best practices of the platform, we enable our clients with access to key ServiceNow

applications and customize them to their business needs.

Consolidating global IT to a single system of record

Key Applications

Services Catalog Management and Implementation

Workflows and Task Management

Change Management

Business Services, CMDB and Asset Management

Incident and Problem Management

Solutions for Diverse Teams

IT Operations Team

Application Development Team

Service Desk Team

End Users

Integrations with other Systems

Release and SDLC

Knowledge Management

Reporting and Analytics

© 2013 Stratitude, Confidential and Proprietary. Do not reproduce or distribute without prior permission

Our Services team includes ServiceNow Administrators, Architects and Integration experts which help in implementation and delivery of

end to end managed solutions. Our Key Service Offerings include

Stratitude’s ServiceNow Services

Process Review

Service Catalog Implementation and defining the ServiceNow architecture

Roadmap for Custom application Development

Gap Analysis and Release Management

Estimation and Planning

Technology Review

Services Portfolio

We work with customers during the implementation process. Our team is involved in the end to end implementation

process. To enable this we work with our customer’s IT teams and help them utilize key components of the platform.

Implementation

We work with our clients who already have ServiceNow and are looking for extending their implementations. We help

our clients leverage additional features and functionalities of the platform.

Enhancements

We help our clients build an extensive CMDB for hardware and software asset management to give a real time view

of all the assets to maximize the efficiency of the resources. This helps in managing, maintaining and controlling

the configuration items.

Asset Management

Rollout and Adoption Strategy

Application Strategy

User Training and Adoption

We work with your IT teams or 3rd party vendors to complete email based integrations, JDBC and ODBC connectivity

and mapping and web services integration. Our team has worked on custom code and point to point integrations.

Key integrations include LDAP and LanDesk integrations using MID servers.

Integration

We help our client in extensive customization of core functionality by using the tools provided by the ServiceNow

platform.

Platform Development

© 2013 Stratitude, Confidential and Proprietary. Do not reproduce or distribute without prior permission

Contact Stratitude

39510 Paseo Padre Parkway,

Ste 160, Fremont, CA 94538

Phone: (510) 709-4200

Email: sales@stratitude.com

© 2013 Stratitude, Confidential and Proprietary. Do not reproduce or distribute without prior permission