brochure s g 21 january 2010 final - hicare › uploads › downloads › spencefieldgrangeb… ·...

Updated 21 January 2010

SPENCEFIELD GRANGE REGISTERED SINCE 1995

Davenport Rd Leicester

(0116) 241 8118 website : www.hicare.co.uk

e-mail : [email protected] [email protected]

Member of

00

mailto:[email protected]


WHY SHOULD YOU CHOOSE HICARE?

24 HOURS CARING STAFF TO MAINTAIN RESIDENTS RIGHTS:

THE RIGHT OF DIGNITY

THE RIGHT OF FULFILMENT

THE RIGHT TO INDIVIDUALITY

THE RIGHT TO ESTEEM

THE RIGHT TO QUALITY OF LIFE

THE RIGHT TO FREEDOM OF EMOTIONAL EXPRESSION


VIEWS FROM SOME RESIDENTS & FAMILIES

“Very homely & friendly, staff very caring” “Home from Home”

“We enjoy the activities provided.” “I am made to feel welcome whenever I visit.”

“Arrangements have been made to enable me to practice my faith. Religious services are held within the home.”

Dining Room Lounge

Back Garden Bedroom


OUR PHILOSOPHY

Our aim is to offer the highest standards of Professional Care and comfort in a warm, friendly, and homely environment. The Home has adapted a Residents Charter of Rights. A non institutional high quality, family run HOME FROM HOME, for Elderly and adults who have difficulties associated with health, long term physical, mental illness or disability. Our philosophy is based upon a belief that our Residents have the Rights to be treated as individuals. Individual needs are catered for and each resident is encouraged to retain their own independence. Our homes are professionally managed and staff support is always available. Residents are encouraged to retain their personal dignity and independence irrespective of the severity of their disability.

Social, emotional, religious, cultural, political and sexual needs are accepted and respected.


FACILITIES Our Home is registered as a Residential Care Home for the people who can no longer cope with living in their own homes and also cater for day care. Our home is regularly inspected by the Care Quality Commission (CQC). We have a commitment to maintain the highest possible standards with regard to accommodation and service. The Home is constructed on two floors with access by staircase and lift. The home will actively endeavour to meet the needs of Elderly and Adults who registered for care placements undertaken by the Area Manager, Manager or competent person from Home. There will be identified levels of care with a clear pathway which commences after a comprehensive assessment. Residents will have an individual daily programme tailored to meet their specific needs. The initial focus will be on achieving a stable and secure placement where residents retain their social skills as a process of empowerment. The home is equipped with 61 bedrooms, 59 being single most of the rooms are wc en-suite but 3 with Hands wash basin only, 2 being double both with wc en-suite. Bedrooms are furnished with bed, wardrobe, chest of drawers, and easy chair. The communal part of the home has a spacious dining room which links to a dining conservatory, 6 spacious lounges, which include a quiet lounge, smoke lounge, conservatory & Activity room which has a range of activities for varying abilities and ages, throughout the day to encourage residents to participate in social activities and pursue to their own hobbies and interests. This room has an up to date home cinema system with DVD player to play classic golden oldie films, drama’s, romantic films, classic films, documentaries etc…, Music centre, an advanced computer system with printer, various games such as bingo, cards, chess, mind/memory games, song books, scented fruit balls, sensory equipment etc.., vector full sensory machine, Nintendo Wii comprising of various sport games/activities including library. These are all comfortable & tastefully furnished & decorated. Some of the lounges have the benefit of television & some of them are reserved as quieter reading lounges for those who prefer. The home has a hairdressing room & medical room. Prospective residents will have their needs assessed by a competent person. The person who is referred is encouraged to have empowerment and choices for their care. The choice of home will be for long or short stay or day care. The home has the most up-to-date call bell system to enable our residents to alert a care assistant if they require help. All the rooms are fully protected by a fire alarm system, which also include smoke detectors. The Home is wheelchair friendly throughout and there are assisted bathrooms and walk in showers on each floor.


HICARE Residential Care Homes Offers all these facilities

24 hours Residential Care

Furnished bedrooms Special diets catered for Newspaper delivery Spacious dining room & lounges Specialist bath with hoist Remote control & Teltext Colour T.V.’s Walk in Showers T.V. Aerials been up grated to Digital. Freshly produced cooking

Plus Regular visits from Hairdresser Optician Chiropodist

Local GP Dentist District Nurses

Long & short stay, respite, day care & holiday care WELCOME.

DAY CARE

Hicare also offers the following services:- Day Care 10am to 4pm (includes lunch, Biscuits, Tea or Coffee) Morning Care 8am to 12pm (includes Breakfast, Tea or coffee) Evening Care 4pm to 8pm (includes evening tea with tea or coffee)

Fees are £8 per hour for any of the packages above. Please contact the Home

or call FREEPHONE on 08000 27 50 44


SOCIAL PROGRAMME

Residents are encouraged to be independent and are free to organize their own social events with staff available to help if needed.

Some events will be organized by staff and everyone will be encouraged to join in. These include indoor activities like bingo, dominoes, flower arranging, birthday parties, pantomime, video films, workshop - which involves learning computing skills, making light crafts, calendars, gift tags, cards and soft toys etc. and also shopping trips, although other suggestions are always looked upon positively. An area in the garden is also provided for any resident wishing to pursue gardening. A combination of Group and Individual Activities will be undertaken regularly by the activities coordinator in the Home. Outdoor activities during the summer months include several outings to such local venues such as pubs/bars, boat trips to the canal, cream teas, barbecues, Rutland water etc…

In addition to the above, we celebrate every event throughout the year, not only Christmas, New Year and Easter, but also some of the long forgotten ones such as May Day - Crowning of the May Queen & May Pole, St. George's Day and a host of other events - all of which we regard as opportunities or excuses to organize a little extra with treats in store.

Ideas and suggestions are always welcome


CATERING The Homes’ kitchen is located on the ground floor and the daily menu is available on the notice board. Particular attention is paid to the meals which are always aimed at being varied, nutritional and appetizing.

A choice is offered of a full English cooked breakfast or continental breakfast in the dining room each morning; however, for those residents that prefer we can offer breakfast in their room at any chosen time. Our lunch menu comprises of a three course meal offering a choice of not only the starter, but also the main course and a choice of sweets to follow. As with our lunch menu, a choice is offered of high tea in the dining room or in their own rooms if they prefer. Tea and coffee is served throughout the day and throughout the night for those residents who are perhaps light sleepers. We also cater for people who need special diets e.g. vegetarian, diabetic diets, foods for people from minority communities (kosher / halal meats) etc... Our cooks take pride in preparing the finest foods WWW.HICARE.CO.UK Hicare has a website, which can be viewed by anyone who has access to the internet; it is located at the address above. It also allows for any feedback or comments that anyone may like to make. In the future we will extend the potential of this site to include; Newsletter, news & details of events, resident’s activities & resident’s outings, Company Profile, plus other useful information on the activities of Hicare Limited.

Please visit us at: www.hicare.co.uk

We have also E-mail facilities where we can receive comments, suggestions and requests for brochures e-mail : [email protected]

FINANCE & RESERVATIONS

Fees are payable on a calendar month basis with all accounts due for payment by the first day of admission each month in advance (Late Payment may incur interest, as stated on invoice). They can be paid by cheque or standing order. We are happy to accept residents through Social Services Contracts. It is our policy to review prices on a regular basis, one months notice will be given as to any increase in fees. Fees vary; they are dependent upon the care needs of the individual resident and the facilities available at the home. Our home offers, residential care for the elderly and Adults for the following categories.

mailto:[email protected]


Registered Categories of Hicare Ltd- Spencefield Grange :-

Care Home Service user Category - Care home only (PC)

Service user categories Sex Dementia (DE) 63 both Mental disorder, excluding learning disability or dementia (MD) 63 both Old age, not falling within any other category (OP) 63 both Physical disability (PD) 63 both Maximum Number Registered 63 Age (if specified) Additional Conditions of Registration 1. the registered person may provide the following categories of service only:

Care Home only- Code C To service users of the following gender: Either Whose primary care needs on admission to the home are within the following Categories: Dementia- Code DE Mental disorder, excluding learning disability or dementia- Code MD Old age, not falling within any categories- Code OP Physical disability – Code PD

2. The maximum number of service users who can be accommodated is 63


YOUR RESPONSIBILITIES

RESIDENTS FAMILY AND/OR FRIENDS 1. To let us know of any change in your financial or other circumstances

which affect your services or your ability to pay for them. 2. Let us know if you cannot keep an appointment or meeting. 3. To tell us if you no longer need service or a piece of equipment. 4. To tell us if your needs have changed. 5. To keep the copies of care plan and/or other documents given to you. 6. To tell us if you don’t understand or don’t agree with anything to do with the services or information you receive. 7. To continue with any medication or treatment programme which has been

agreed with you? 8. To tell us if you take any homely remedies, so we can add these details on

your medications sheet. 9. Unsociable behaviour and abuse will not be accepted or tolerated by the

residents or staff in the home (this will lead to exclusion from the home). 10. All residents’ rooms can be vacated at any time after the death and will be

charged up to when the room is vacated. 11. Hicare supports the governments NHS zero tolerance zone campaign

We regret that Hicare Limited cannot be held responsible for any resident’s cash and valuables left in resident’s bedrooms. Please note that the office of the Home operates a safe keeping facility, free of charge and valuables can be deposited there. Safe Cash box with key is also available for small cash or private items in each bedroom.


AIMS, OBJECTIVES & POLICY STATEMENT

Our aim is to ensure that Residents are provided with care to meet individual needs. Our Homes are comfortable and “Home from Home” for people who can no longer cope with living in their own homes. Each of the Residents are offered the opportunity to enhance their quality of life, whatever the needs or age. � Each Resident will be offered a high degree of choice in day to day living � Each Resident will be viewed as an individual and treated with respect & dignity � Each Resident will have their privacy and independence respected � Each Resident will be encouraged to take control of care provisions in their day to day

living and retain their social skills as a process of empowerment. a) A Residents bedroom is their own private space. Bedroom doors are designed to lock & have a door knocker. Staffs are requested to knock & wait until invited to enter except in an emergency. Each bedroom is furnished & decorated individually for a personal touch. Residents are encouraged to bring their own furniture & personal possessions as they wish. b) Each Resident will be allocated a Key Worker, who will be responsible for ensuring that the Resident’s needs are identified & met. This will allow Residents to develop a close one to one relationship with staff. c) Care Plans for each Resident on admission will be completed by the management to ensure that all individual needs are met. Regular reviews will include care plans so that information relating to individual needs can be updated. Future review meetings shall include Resident’s Family or Friends if they so wish and will be held on regular basis or earlier if changes in needs are identified. d) Residents will have access to their Personal files which will be maintained by the Home. Access to Medical Information would require the consent of a Doctor or a Third party, all nursing tasks are undertaken by community services. Access to Public information relating to Residential Homes & the community will be made available & may be displayed in the Home. e) Public information will be available on rights & responsibilities under the data Protection act 1998. f) Residents will have the right to take control of their own lives which will include taking risks as they would have done before. Advice regarding risk taking will be offered & supervision provided if required to ensure that the Residents are allowed to make informed choices. Their own bedrooms are their own home & if they wish to have any relationship with any person they may do so. g) Residents will be allowed to consume alcohol in the privacy of their own room. The Home has a responsibility to other Residents & staff, grossly anti-social behaviour of residents, relatives or friends will not be tolerated. h) Residents will be provided with information regarding complaints procedures & will be encouraged to use these procedures confidently & comfortably should the needs arise. Residents can also get help to complete any forms from Age Concern, family & friends etc...


We would hope that in most cases complaints will be resolved very quickly. In the event that we need to gather more information, or speak to other people we will guarantee to respond within a maximum of 28 days i) To enable Residents to enjoy their stay at our home, Residents will be encouraged to form a Residents Committee & will be provided with a room in order for meetings to take place in private. Staff will be involved on an invitation only basis. A Forum will be created which meet regularly & fully involve people in decisions regarding the daily running of the home, activities & social events. j) The Home Managers & Staff will seek to identify the needs of Residents from different cultural backgrounds & ensure that to provide the highest quality of care which is culturally sensitive & acceptable to all. k) Managers are to identify a Staff or Activity Coordinator member in order to encourage Resident participation in activities i.e. board games, trips to shops, park, pub etc. A weekly Bingo session will take place in the home. A Workshop group will take place for Residents with varied abilities and will be a weekly amenity. Occasionally there will be external & internal entertainment. l) The Manager is to maintain close liaison with professional bodies such as Social Workers, CPN’s & General Practitioners. Professional involvement is to be requested should any resident show signs of challenging behaviour. Close monitoring & recording on relevant contact sheets should be maintained. Following the advice from professionals & with the co-operation of the Resident, Family involvement should take place. Any treatment offered by a Professional body is to always be agreed with by the Resident. m) Staff induction will outline the Home’s policies, aims & objectives & will also support training both internal & external. All staff will be given regular supervision to monitor our ability & commitment to fulfill our role. n) Our Homes Prides themselves on a comprehensive approach to care where staff receive specific training to develop skills aimed at meeting the needs of all people residing in the home. o) Personal belongings for each resident is fully insured for a maximum of £1,000, additional personal insurance for amounts above this should be taken out by each resident. We regret that Hicare Limited cannot be held responsible for any resident’s cash and valuables left in resident’s bedrooms. Please note that the office of the Home operates a safe keeping facility, free of charge and valuables can be deposited there. Safe cash box with key is also available for small cash or private items in each bedroom. p) Any Criminal activities, theft/burglary in the home will not be tolerated; as we are duty bound to safe guard the other service users and individuals will be reported to the relevant authorities.

MANAGERS ARE TO ENSURE THAT : • STAFF ARE AWARE OF & ARE CONVERSANT WITH FIRE REGULATIONS,

INCLUDING FIRE DRILLS & EVACUATION PROCEDURES. • STAFF ARE AWARE OF & ARE CONVERSANT WITH REQUIREMENTS OF THE

HEALTH & SAFETY POLICY. • INFORMATION RELATING TO FIRE REGULATIONS & HEALTH & SAFETY

REQUIREMENTS ARE REINFORCED AT ALL STAFF SUPERVISION SESSIONS


TERMS OF ACCEPTANCE Residents Name: Bedroom No: 1. The home is registered as a private residential care home only (PC) for the elderly and Adults by The Care

Quality Commission (CQC) and is not a Nursing Home. 2. The home caters for male or female residents and caters for a total 63 residents. 3. Insurance – Personal belongings for each resident is fully insured for a maximum of £1,000, additional personal

insurance for amounts above this should be taken out by each resident. We regret that Hicare Limited cannot be held responsible for any resident’s cash and valuables left in resident’s bedrooms. Please note that the office of the Home operates a safe keeping facility, free of charge and valuables can be deposited there.

4. Accommodation fees are £ per week per person & invoiced on a calendar month basis up to the room is vacated. The service covered by the above includes social programmes, meals, laundry. NHS, in house visits of chiropodist and occupational therapist are arranged on request. Residents will be expected to provide personal toilet articles such as soap; perfume etc & any dry-cleaning that would be required.

5. Fees will be payable monthly in advance. A months notice in writing or months charge is required in the event of termination of occupancy. One months notice is required in the event of termination of occupancy by both parties.

6. Accommodation may be vacated temporarily, subject to the payment of full fees being maintained for the first six weeks of absence and there after fee will be charged at the rate of 90% of the full amount during the remainder of the vacated period.

7. One months notice will be given as to any increase in fees. 8. It’s regrettable that no pets are allowed without prior consultation with the proprietors. 9. Smoking is restricted to designated areas only. 10. Visitors are welcome at all reasonable times. 11. Residents own GP’s are retained where possible – All nursing tasks are undertaken by community services. 12. For one of the following reasons, it may be necessary to ask a resident to leave:

a. Specialised nursing care b. Disturbing the well being of others c. Fees running in arrears in excess of two weeks

Resident’s complaints should be made in the first instance to the Manager. If the matter remains unresolved, the complaint can then be referred to the Director Harjit Nanuwa, Hicare Limited, 13b High View Close, Hamilton Office Park, Leicester, LE4 9LJ.Tel: (0845) 273 5333. If the matter still remains unresolved then the complaint can be referred to: The Care Quality Commission (CQC) Correspondence, East Midlands, Citygate, Gallowgate, Newcastle Upon Tyne, NE1 4PA Tel: (03000) 616 161 Email:[email protected] We would hope that in most cases any complaints will be resolved very quickly. In the event that we need to gather more information, or speak to other people we will guarantee to respond within a maximum of 28 days. If the resident/resident’s family wish to make a complaint of the service provided by The Care Quality Commission then they should send their complaints in writing 1. Funeral arrangements – The home will respect any expressed wishes where possible. 2. All residents are required to acknowledge and abide by the terms and conditions above 3. All residents are accepted on the basis of a trial period. 4. Late payment will incur interest of 1% per month. I ……………………………… (As Resident/Appointee/Receiver/Next of Kin/Attorney), hereby agree to be bound by the terms & conditions as set out above in the company’s current brochure & on behalf of ……………………………………… (Residents name)

Counter signature of Representative / Relative ……………………………………..

Signed ……………………………..…………..Witness……………………...……………………Dated ………………


TERMS OF ACCEPTANCE RESPITE CARE

Residents Name : Room No : 1. The home is registered as a private residential care home only (PC) for the elderly and Adults by The Care

Quality Commission (CQC) and is not a Nursing Home. 2. The home caters for male or female residents and caters for a total 63 Residents. 3. Insurance – Personal belongings for each resident is fully insured for a maximum of £1000, additional

personal insurance for amounts above this should be taken out by each resident. We regret that Hicare Limited cannot be held responsible for any resident’s cash and valuables left in resident’s bedrooms. Please note that the office of the Home operates a safe keeping facility, free of charge and valuables can be deposited there.

4. Accommodation fees are £ per week per person & invoiced on a Friday to Friday basis. 5. The service covered by the above includes social programmes, meals, laundry, NHS, in house visits

of chiropodist and occupational therapist. Residents will be expected to provide personal toilet articles such as soap; perfume etc & any dry-cleaning that would be required.

6. Fees will be payable in advance. 50% non refundable deposit required for confirming respite care and 50% payable on the day of admission.

7. Its regrettable that no pets are allowed without prior consultation with the proprietors. 8. Smoking is restricted to designated areas only. 9. Visitors are welcome at all reasonable times. 10. Residents own GP’s are retained where possible – All nursing tasks are undertaken by community

services. 11. For one of the following reasons, it may be necessary to ask a resident to leave:

a. Specialised nursing care b. Disturbing the well being of others c. Fees running in arrears.

Resident’s complaints should be made in the first instance to the Manager. If the matter remains unresolved, the complaint can then be referred to the Director Harjit Nanuwa, Hicare Limited, 13b High View Close, Hamilton Office Park, Leicester, LE4 9LJ.Tel: (0845) 273 5333, If the matter still remains unresolved then the complaint can be referred to: The Care Quality Commission (CQC) Correspondence, East Midlands, Citygate, Gallowgate, Newcastle Upon Tyne, NE1 4PA Tel: (03000) 616 161 Email:[email protected] We would hope that in most cases any complaints will be resolved very quickly. In the event that we need to gather more information, or speak to other people we will guarantee to respond within a maximum of 28 days. If the resident/resident’s family wish to make a complaint of the service provided by The Care Quality Commission then they should send their complaints in writing 1. Funeral arrangements – The home will respect any expressed wishes where possible. 2. All residents are required to acknowledge and abide by the terms and conditions above 3. All residents are accepted on the basis of a trial period. 4. Late payment will incur interest of 1% per month. I ……………………………… (As Resident/Appointee/Receiver/Next of Kin/Attorney), hereby agree to be bound by the terms & conditions as set out above in the company’s current brochure & on behalf of ……………………………………… (Residents name) Counter signature of Representative / Relative ……………………………………..

Signed ……………………………..…………..Witness……………………...……………………Dated ………………


SERVICE QUALITY QUESTIONAIRE

Name: Address:

Home Name: Meadow's Court [ ] Spencefield Grange [ ] Resident [ ] Family of resident [ ] Friend of resident [ ] Visitor to Home [ ] Other [ ]

Please tick the above as appropriate 1 = EXCELLENT 2 = V.GOOD 3 = GOOD 4 = AVERAGE 5 = POOR Please tick the following service as provided. 1 2 3 4 5

Hospitality Helpfulness of staff

Information provided on arrival Atmosphere of the Home

Cleanliness General Condition of Home

Quality of furnishings Security of Home

Hospitality & Service of staff Timeliness of staff response to call

Quality of food Entertainment

Would you Recommend the Services & Home to Friends & Family YES / NO Please Comment on how our Services can be improved_____________________ ______________________________________________________________________________________________________________________________________________________________________________________________________

Please leave at any of our Homes that you are visiting or send to Hicare Ltd, Head Office,

13b High View Close, Hamilton Office Park, Leicester, LE4 9LJ.


FREE DAY TRIAL AVAILABLE

Please contact on FREEPHONE 08000 27 50 44

or our Homes Manager, Debbie Crawford

Or our Assistant Managers, Sheila Sturt

& Jyoti Sharma Tel / Fax : (0116) 241 8118

E-mail : [email protected] or

our Area Manager, Sukhjit Nanuwa Tel : (0116) 274 2920

Head Office : (0845) 273 5333 E-mail : [email protected]


USEFUL CONTACTS AGE CONCERN • If you live in the city of Leicester - Clarence House, 46 Humberstone Gate, Leicester. LE1

3PJ. (0116) 262 4104 • If you live outside the city of Leicester - 6 St Martins, Leicester. LE1 5DB. (0116) 262 2837 FAIRDEAL • Magazine Business Centre, Newarke St, Leicester. LE1 5SS. (0116) 255

9711 ext: 254 MENCAP • Jenny Lewis, District Office, 35 St Nicholas Place, Leicester. LE1 4LD. (0116) 251 0011 THE OMBUDSMAN • Local Government Ombudsman, The Oaks, No 2 Westwood Way, Westwood Business

Park, Coventry. CV4 8JB. (01203) 695999. LEICESTER CITY SOCIAL SERVICES • 1 Grey Friars. Leicester. LE1 5PA. (0116) 253 1191, mini com (0116) 251 8040 LEICESTERSHIRE COUNTY COUNCIL • County Hall, Glenfield Rd, Glenfield, Leicester. (0116) 265 6252 LEICESTER SOCIETY FOR THE BLIND • Margaret Rd, Leicester. LE5 5FU. (0116) 249 0909 SAFEGUARDING ADULT OFFICER • DC Tel: (0116) 2484383 LEICESTER RACIAL EQUALITY COUNCIL • 4th Floor, 13-15 Belvoir St, Leicester. LE1 6LS. (0116) 254 5918 LEEP - Leicestershire Ethnic Elderly Advocacy Project • 33 Chandos st, Leicester. LE2 1BL. (0116) 275 5515 CLASP - Carers of Leicestershire Action and Support Project • 58 London Rd, Leicester.LE2 OQD. (0116) 254 3310 • CQC – The Care Quality Commission The Care Quality Commission (CQS) Correspondence, East Midlands, Citygate, Gallowgate, Newcastle upon Tyne, NE1 Tel: (03000) 616 161 Email:[email protected]. HOSPITAL SOCIALWORK TEAM • Leicester Royal Infirmary Adult Team. (0116) 258 5141 • Leicester General Hospital Adult Team. (0116) 258 4952 • Glenfield Hospital Adult team. (0116) 256 3605 EMERGENCY TEAM • Emergencies only, outside office hours also at weekends and Bank holiday. (0116) 255

1606 LEICESTERSHIRE HEALTH LINE • NHS Health information services for the Public - Tel & minicom 0800 66 55 44 freephone

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