Friday, 16th September 2011,

This meet will discuss:

• Best HR practices in the hospitality industry

• Talent management & retention: Managing talent the right way

• Best practices in building a workforce of engaged employees that help

you shape competitive advantage for the hospitality sector

• Leadership-setting good examples

• Changing role of HR in the industry

• Understanding HR issues that are important to the CEO/owner and

their expectations from the human resource team.

• Redefining HR role and functioning in hospitality sector

• How can HR offer business solutions to hospitality business needs

through creative & business based policies & programme? New

thoughts

• HR Metrics and benchmarks for the hospitality sector for business

improvement and strategy alignment

• Employee orientation and mentoring programs

• Hospitality labour & employment law in India

• Trained manpower and its availability

India’s First Comprehensive discussion forum to seek innovative solution for optimizing talent acquisition and retention strategies for Hospitality Sector

Organised By

A POWER PACKED, FAST PACED conference

An ideal meeting place for experiential knowledge sharing

and networking for senior-level Hospitality HR

Professionals

Hotelier India HR Conference 2011

Supporting Partners

Conference Speakers: Kamlesh Barot, President, Hotel & Restaurant Association Western India

Rajiv Kaul, President, The Leela Palaces Hotels and Resorts

Kapil Chopra, Senior Vice President,Oberoi Hotels and Resorts

Dilip Puri, Managing Director India and Regional Vice President, South Asia Starwood Asia Pacific Hotels & Resorts Pte Ltd.

Ashwin Shirali, Regional Director of Human Resources, Accor Hotels

Saikat Chatterjee, Manager-HR, South West & South East Asia InterContinental Hotels Group (IHG)

Neesha Mohapatra, Director Human ResourcesThe Grand New Delhi

Souji Gopalakrishna Pillai, Deputy Director - Centre for Research & Development,Berjaya University College of Hospitality,

Sudhir Nagpal Managing Director, PIEM Hotels LtdManaging Director,mPOWER Information Systems Pvt. Ltd

Col K C Menon, Head-Human ResourcesITC Sheraton Chola, Chennai

Narasimha Rao, Head – Resort HR OperationsMahindra Holidays & Resorts India Ltd

S David Naidu, Director –HR, The Westin Mumbai Garden City

Uday Mathew, Human Resource The Lalit Ashok Bangalore

September 2011, Hotel Vivanta by Taj President

Talent management & retention: Managing talent the right way

Best practices in building a workforce of engaged employees that help

you shape competitive advantage for the hospitality sector

Understanding HR issues that are important to the CEO/owner and

their expectations from the human resource team.

Redefining HR role and functioning in hospitality sector

How can HR offer business solutions to hospitality business needs

& business based policies & programme? New

HR Metrics and benchmarks for the hospitality sector for business

India’s First Comprehensive discussion forum to seek innovative solution for optimizing talent acquisition and retention strategies for Hospitality Sector

conference

An ideal meeting place for experiential knowledge sharing

level Hospitality HR

Hotelier India HR Conference 2011

Supporting Partners

Hotel & Restaurant Association Western India

The Leela Palaces Hotels and Resorts, Mumbai

Senior Vice President,

Managing Director India and Regional Vice

Starwood Asia Pacific Hotels & Resorts Pte Ltd.

Regional Director of Human Resources,

HR, South West & South East

InterContinental Hotels Group (IHG)

Director Human Resources,

Centre for Research & Development, Berjaya University College of Hospitality, Malaysia

PIEM Hotels Ltd mPOWER Information Systems Pvt.

Human Resources Chennai

Resort HR Operations Mahindra Holidays & Resorts India Ltd

The Westin Mumbai Garden City

Human Resource – Manager,

Vivanta by Taj President-Mumbai, India

India’s First Comprehensive discussion forum to seek innovative solution for optimizing talent acquisition and retention strategies for Hospitality Sector

Online Media Partner

08.30 Registration and Continental Breakfast

09.30 Welcome Address

09.45

Session One: CEO Panel

Understanding HR issues that are important to the CEO/owner and their expectations from the human resource team

• What the corrective steps and thought changes required from hotel owners & top/middle management to assist the HR Department in effective functioning and linking as a business partner?

• Key expectations from management for the HR Team

Moderator:

CEO Panel:

Kamlesh Barot, President Hotel & Restaurant Association Western India Rajiv Kaul, President, The Leela Palaces Hotels and Resorts, Mumbai Dilip Puri,Managing Director India and Regional Vice President, South Asia, Starwood Asia Pacific Hotels & Resorts Pte Ltd.

Kapil Chopra, Senior Vice President, Oberoi Hotels and Resorts

11.00

Networking Tea/coffee break

11.30

Session Two: Recruitment & Retention Strategising recruitment with retention for effective control of attrition

• Capability Framework

• Talent Focused Selection Criteria

• On Boarding

• Defining reward strategy for long term retention

Neesha Mohapatra, Director Human ResourcesThe Grand New Delhi

12.00

Session Three: CSR Activity Corporate social responsibility activity S David Naidu, Director –HR, The Westin Mumbai Garden City

12.30

Session Four: Redefining HR role and functioning in hospitality sector

• Developing a modern HR framework that is most situated to the Organisation and work environment

• Redefining the career path for HR function in hospitality: HR for HR – (transitioning from HR to CEO)

Ashwin Shirali, Regional Director of Human ResourcesAccor Hotels

13.00

Session Five: Aligning People, Processes and Projects to Your Business Strategy.

• Our Experience and Case example for the Hotel Industry Taj Group

• Strategy Execution and Performance Monitoring Scorecards

• Strategic Objectives, Measures and Actions Cascaded to all Levels

• Alignment of Scorecards with Linkages

• Performance Reviews become Strategic Reviews

• Linking the Individual KRA

• Ownership and Accountability Sudhir Nagpal Managing Director, PIEM Hotels Ltd Managing Director,mPOWER Information Systems Pvt. Ltd

Understanding HR issues that are important to the CEO/owner and their expectations from the human

What the corrective steps and thought changes required from hotel owners & top/middle management to assist the HR Department in effective functioning and linking as a

Key expectations from management for the HR Team

Association Western India

, Mumbai

Managing Director India and Regional Vice

Starwood Asia Pacific Hotels & Resorts Pte Ltd.

Strategising recruitment with retention for effective

Defining reward strategy for long term retention

Director Human Resources,

Redefining HR role and functioning in

Developing a modern HR framework that is most situated to

Redefining the career path for HR function in hospitality: HR

Regional Director of Human Resources

Session Five: Aligning People, Processes and Projects to

Our Experience and Case example for the Hotel Industry -

Strategy Execution and Performance Monitoring Scorecards

Strategic Objectives, Measures and Actions Cascaded to all

views become Strategic Reviews

mPOWER Information Systems Pvt. Ltd

14.30

Session Six: Talent ManagementMaximised career planning and talent management for the hospitality sector

• Career progression & succession planning

• How to minimise losing the talent to other service industries such as entertainment, real estate and retail, etc.

• Developing talent within the organisation

• Attracting talent from other industries

Narasimha Rao, Head – Resort HR OperationsMahindra Holidays & Resorts India Ltd

15.00

Session Seven: Case Study Laying the Human Brick for ITC Hotel StartChanger

• Mechanics/ Organizational Design

• Culture Setting

• Motivation, Continuous Engagement and Retention

• Career Development/ Mentoring

• Environmental Challenges

K C Menon, Head-Human ResourcesITC Sheraton Chola, Chennai

15.30 Networking Tea/coffee break

16.00

Session Eight: Conceptualizing the Hospitality EducationEquation, with special reference to Generation Y Employees in Indian hospitality industry

• Education-employment equation in the Hospitality management sector and impact of Generation Y employees entering Indian hospitality workforce.

• The retirement of baby boomers in the hospitality sector…the impact and the perceptions of Hospitality industry and the skills and knowledge the hospitality graduates attain

• Generation Y’s transition from education to subsequent employment and how well they are capable to meet needs and expectations of industry.

• Education-industry liaison.

• Human resource strategic planning to retain Generation Y

• Academia and industry oriented conceptual frame work to retain Generation Y talents

Souji Gopalakrishna Pillai, Deputy Director - Centre for Research & DevelopmentBerjaya University College of Hospitality,

16.30

Session Nine: Employee orientation and Mentoring programs

Developing best in class employee orientation and mentoring programs that bring new team members onto speed on ground rules, conserve management brief time, reduce joining stress factors and envelops positive employee attitude towards the new situation

Saikat Chatterjee, Manager -HR, South West & South East Asia InterContinental Hotels Group (IHG)

17.00 17.30

Employee engagement activity Role of HR in dealing with workplace integrity issues, job position abuse, sexual harassment or coercive practice by employees Uday Mathew, Human Resource The Lalit Ashok Bangalore Summary of key learning’s of the day

Friday, 16th September 2011

This conference has been researched and designed for the following:

• Head of Human Resource • CEO’s • General Manager • Director & General Manager -HR • Director-Training & Development

• Chief Learning Officer • Senior Managers in Hotels, Restaurants and Casinos • Corporate Managers and Staff who deal with HR

Session Six: Talent Management Maximised career planning and talent management for the

Career progression & succession planning

How to minimise losing the talent to other service industries real estate and retail, etc.

Developing talent within the organisation

Attracting talent from other industries

Resort HR Operations Mahindra Holidays & Resorts India Ltd

Brick for ITC Hotel Start-up's - A Game

Mechanics/ Organizational Design

Motivation, Continuous Engagement and Retention

Career Development/ Mentoring

Human Resources

Conceptualizing the Hospitality Education-Employment Equation, with special reference to Generation Y Employees in Indian hospitality industry

employment equation in the Hospitality management sector and impact of Generation Y employees entering Indian hospitality workforce.

The retirement of baby boomers in the hospitality sector…the impact and the perceptions of Hospitality

and the skills and knowledge the hospitality

Generation Y’s transition from education to subsequent employment and how well they are capable to meet needs and expectations of industry.

planning to retain Generation Y

Academia and industry oriented conceptual frame work to

Centre for Research & Development Berjaya University College of Hospitality, Malaysia

Session Nine: Employee orientation and Mentoring

Developing best in class employee orientation and mentoring programs that bring new team members onto speed on ground rules, conserve management brief time, reduce joining stress factors and envelops positive employee attitude towards the

HR, South West & South East

InterContinental Hotels Group (IHG)

Employee engagement activity

workplace integrity issues, job position abuse, sexual harassment or coercive practice by

Human Resource – Manager,

of the day

This conference has been researched and designed for the following:-

Senior Managers in Hotels, Restaurants and Casinos Corporate Managers and Staff who deal with HR-related functions