brochure ebrc 2016

EBRC.COM

Discover our awards and certifications

TRUSTED DATA CENTRE, CLOUD & MANAGED SERVICES

Conquer the world

from Luxembourg

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EBRC (European Business Reliance Centre)

Positioning Luxembourg as the European Digital fortress in the heart of EuropeFast growing company with large ambition and a taskforce of 190 employees, EBRC is ideally located in Luxembourg, gateway for companies wishing to develop in the European and International markets.

Your One-Stop-Shop partner providing ICT Trusted Services to boost your businessAware that confidence & transparency are key factors, EBRC provides guarantees at all levels and is involved in international certifications processes.

«We play and act on the International market and are committed to make Luxembourg the place to be when it comes to the digital economy. The company aims at becoming a European Centre of Excellence in the Management of Sensitive Information. To position ourselves as a Trusted end-to-end partner, we offer a wide range of certifications such as ISO 27001, ISO 20000, ISO 9001, ISO 22301, ISO 14001, ISO 50001, Tier IV and PCI DSS Level 1», Yves Reding, EBRC CEO.

OUR BUSINESS IS ORGANISED AROUND SIX STRATEGIC OFFERS

• Cloud Service Provider Europe 2015, DataCloud

• Best Cloud Transformation Methods 2015, EuroCloud

• Best Data Center Facilities Management 2015, Uptime Institute (Uptime Institute, USA)

• Cloud Provider of the Year 2015

• Cloud & Managed Services Provider of the Year 2014

• Best Cloud Service for the Public Sector 2014, EuroCloud

• Best Healthcare Advisory Firm 2014 (IT, Organisation & Operations), HealthCare Summit

• Best WorkPlace 2014 & 2015

• ICT Company of the Year 2013

• Managed Services Provider of the Year 2012 & 2013

• Best Case with TrustedCloudFactory 2013, eco internet awards (Germany)

• Best Case Study Example of Cloud Services for the Private Sector 2013, EuroCloud

• European Award for Cloud Services 2012, BroadGroup Data Centre Europe (London)

• Outstanding Contribution to Luxembourg ICT 2012 & 2014

TrustedAdvisory Services

TrustedManagedServices

TrustedCloudEurope

TrustedSecurityEurope

TrustedResilienceServices

TrustedData Centre Services

Our international awards recognise EBRC best practices and successes

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Discover our solutions for your industry

Banking & Finance “Professional of the Financial Sector, EBRC is a Trusted Partner delivering ICT Managed Services to the financial sector and in compliance with all the standards related to the management of sensitive information as defined by the financial services regulator, the CSSF (Commission de Surveillance du Secteur Financier, Luxembourg).”CIO of a large European Insurance Company

e-Business“EBRC One-Stop-Shop “Trusted Services Europe” give e-Business institutions clear security. EBRC provides us the guarantees for providing solutions, hosting, set-up and management of the whole infrastructure backed up with PCI DSS Level1, ISO 27001, ISO 20000, ISO 9001 certifications.”CEO of a German e-Payment company, active in the European market

Gaming“If you aim to develop in the European market, EBRC is the Data Centre partner of choice able to offer the most secure and stable environment, availability, low-latency connectivity, scalability and high bandwidth, crucial criteria to deliver the best gaming experience those players worldwide are looking for.” Testimonial of a major gaming company, located in Seattle (USA)

BioTech & Health“EBRC TrustedCloudEurope is a very innovating, open, easy and reliable method of access for all the healthcare stakeholders. EBRC proves its TrustedCloudEurope solution is secure for the most sensitive information (biological samples data, DNA, patients records, etc.)”Eurocloud Europe jury, Best Use Case of Cloud Services for the Public Sector, Paris

Innovation“All startups have a common objective to make the ideas meet the market quickly. With EBRC TrustedCloudFactory, they are able to automate the full life cycle in only a few weeks. TrustedcloudFactory allows the deployment of a customised PaaS, dedicated to their needs and based on standard tools, process and infrastructure.” CIO of a Car-Sharing startup, active in the German market and targeting a pan-European development

Trusted Services Europe

Guidance and advisory in the management of operational risks, information security, business continuity, IT services and IT OutsourcingOur pragmatic risk based consulting approach includes a coherent understanding of your critical business functions, the analysis of risks and vulnerabilities which could impact your operational systems as well as your strategy for organisation and development.


• Agile ICT Outsourcing from single component to integrated solutions

• Continuous Improvement Program• Performance Management• 24/7 support of critical business processes

• Project Management : customisation, migration, integration

• Service Level Agreement (SLA) & Key Performance Indicators (KPIs)

• Dedicated Service Account Management

ICT Agile Services to boost your business“Trusted Managed Services” enable you to boost your core business while EBRC manages the day-to-day ICT operations.

EBRC calls upon 16 years of experience to provide mature and agile ICT Managed Services using ITIL best practices.

Our value added proposition ensures the alignment of the service with the Client’s business needs. Industrialised delivery is a key point in providing efficient & cost-effective Managed Services, which are based on our ISO 20000 IT Service Management framework commitments.


• Governance, Risk, Compliance• Risk Assessment, Business Impact Analysis• ISO 27005 certified Risk Managers• Information Security Management System(ISO 27001)• PCI DSS compliance assistance• CISO assistance

• Business Continuity Management• Based on ISO 22301 and BCI best practices• Business Continuity Manager assistance• BCM trainings (ISO 22301)• Crisis Management

• Cybersecurity Services• Penetration testing (OSSTMM & OWASP)• Security & Compliance audits & awareness• Forensics Readiness, investigations• Security Log Management / Data Analysis

• Data Centre Advisory Services• Physical Security & Data Centre

Infrastructure Assessment• Conception & Design (Accredited Tier

Designers and Specialists)• Data Centre performance & efficiency

• IT Transformation – Cloud Readiness Assessment• Multi-disciplinary team: IT architects, Project

Managers, Security consultants• Gap Analysis, Transformation Roadmap• End-to-end assistance

• Awareness & Training• e-learning : IT security landscape & threats

explained to non-IT users, how to behave in line with the corporate IT security policy

• ISO 22301 Training: trainings to understand, implement and maintain a complete Business Continuity Management System (BCMS).

• ISO 27032 / ISO 27034 trainings to implement and manage cyber-security frameworks and protect your organisation

• ISO 31000 Risk Management• SIEM Solution (Splunk…)

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Technology as a Service, enabling fast & secure business deploymentEBRC’s exclusive “Trusted Cloud Europe” includes a full 24/7 service, which gives its clients greater flexibility, security and quality of service.

“Trusted Cloud Europe” is operated by EBRC, unique end-to-end provider, in a certified environment (PCI DSS Level 1, ISO 20000, ISO 27001, ISO 9001).

EBRC’s objective is to reduce its client’s Total Cost of Ownership (TCO) through industrialisation.

• High Availability

• Around the Clock end-to-end Service

• Cloud Security Alliance alignment (CSA)

• Security & Risk Management culture (ISO 27001, PCI DSS Level 1)

• Managed / Unmanaged offer

• Structured and Standardised Services (ISO 20000)

• Deployment models : private, public, hybrid (Managed or UnManaged)

TrustedCloudEurope

Managed Security Services to safeguard your businessEBRC “Trusted Security Europe” enable Clients to focus on their core business while we take of their IT infrastructure and the related threats to data and communication.


Vulnerability Management as-a-Service• iKare Vulnerability scanner as-a-Service• Risks evaluation

SOC (Security Operations Center)• 24x7 Security solutions• Monitoring or Managed Security• SIEM• Security & Risks Management

Cyber Security & Forensics as-a-Service• Enabled Identification, Detection and

Forensics on all Enterprise end-points• Safe and cost-efficient deployment


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An advanced ICT environment to support your businessEBRC is the sole ICT provider with 3 Tier IV certified Data Centres (Uptime Institute, USA).

EBRC’s 5 interconnected Data Centres (17.000 m2) use the latest technologies and are designed to maximise the security and the availability of critical information whilst ensuring a minimal carbon footprint.

Our offers are scalable from racks to private suites and our dedicated “Trusted Data Centre Services” give a head start to developing your business.

• Multiple Tier IV certified Data Centres • 17.000 m2 of flexible & scalable IT

infrastructure• 24/7 advanced Data Centre Services• 36 MW power availability• 100% Green energy

• Worldwide connectivity • Largest neutral Carrier Hotel in Luxembourg• European broadbrand connectivity

TERALINK• High quality connectivity

(low latency)


Overcome increasing risks and uncertainty Tomorrow’s world will be based on information. But the future is becoming increasingly uncertain. In these uncertain times, EBRC’s mission is to provide resilience, agility and “certainty” to its Clients, offering a complete range of ICT tailored services on an “on-demand” basis.

“Trusted Resilience Services” allow our clients to rapidly adjust and respond to internal or external threats, especially operational risks, and remain focused on their core business.

• 2 Business Recovery Sites, SLA 2 hours

• 1.000 fully equipped workplaces

• Trading rooms

• Financial Feeds Recovery

• Emergency Command Centres

• Mutualised Recovery Platforms

• Trusted Backup & Recovery Services

• Security Management


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LUXEMBOURG, INTERNATIONALLY ORIENTED CAPITAL

- Founding Member of the EU / major International Organisations

- Home to many EU Institutions and Organisations

- Home to many worldwide Company Headquarters

- Leading Finance Centre

- Confidentiality & Security culture

A STRATEGIC EUROPEAN LOCATION

- The heart of Europe’s Golden ICT circle

- Land locked between Germany, France and Belgium

- Access to 60% of EU GDP in less than 1 hour’s flight

- Stable social & political environment

- Commercial neutrality

- EU Capital at the cutting edge of e-Commerce, Internet & content distribution

A STIMULATING FINANCIAL, TAX & REGULATORY ENVIRONMENT

- AAA rating and a stable outlook

- The lowest Government debt level in Europe: <20% of GDP (EU average: 82%)

- Healthy budget tradition: <1% of GDP budget deficit

- No. 1 Investment Fund Centre in Europe (2nd worldwide behind USA)

- Specific tax tegime for Intellectual Property (IP) and R&D

- Competitive tax environment, investment tax credits, fiscal incentives

- No double taxation

- CSSF regulation (Commission de Surveillance du Secteur Financier)

- Service-based economy

- National Cloud Regulation: Data Returned in case of bankruptcy

A SUPPORTING AND BUSINESS-FRIENDLY GOVERNMENT

- Proactive and business-supportive Government

- Minimal Bureaucracy

- Consistency & Stability

- ICT, Entertainment & Media, BioTechnology & Health, eBusiness active promotion

A HIGHLY SKILLED & SPECIALISED WORKFORCE

- Luxembourg, expert at importing knowledge (44% cross border commuters)

- Multilingual & Multicultural: LU, EN, FR, DE, PO

- Highest concentration of IT specialists

- Most productive workforce in the EU

A prime business ecosystem

Why Luxembourg ?

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Trusted Data Centre Services

- Worldwide premiere

• 3 Tier IV Design certified Data Centres

• 2 Tier IV Constructed Facility Data Centres

- 17.000 m² of flexible & scalable IT infrastructure

• Tier IV certified surface: 15.000m²

- High Performance, redundant private network

- Redundant Dynamic UPS Systems up to 2x(N+1)

- 36 MW power availability

- Private IT Rooms, dedicated racks & half-racks

- 24/7 advanced Data Centre Services

5 INTERCONNECTED DATA CENTRESHIGHLY SECURE DATA CENTRE ENVIRONMENT

Flexible and scalable “world-class” hosting solutionsResilience

Centre Luxembourg

City 1

Resilience Centre

Luxembourg City 2

Resilience Centre Luxembourg West

Resilience Centre Luxembourg South

European Reliance Centre East

Premium design Tier II Tier III Tier IV Design certifiedTier IV Design certified

Tier IV Constructed Facility certified

Tier IV Design certified Tier IV Constructed

Facility certified

Dedicated business

suites & shared IT rooms500 m2 1.000 m2 5.000 m2 5.000 m2 5.000 m2

UPS Systems Static UPS systems

Redundant D-UPS systems 2*N

Redundant D-UPS systems 2*(N+1)

Redundant D-UPS systems 2*(N+1)

Redundant D-UPS Systems 2*N IP-Bus

Electrical Power 320 W/m² 600 to 720 W/m² 750 to 1.000 W/m² 1.000 to 4.000 W/m²(subject to availability)

1.000 to 2.000 W/m²(subject to availability,

more on request)

Business Continuity Positions - - Up to 500 Up to 500 Information on request

Broadband connectivity

The largest Carrier Hotel in Luxembourg, 100% resilient with high speed connectivity (TERALINK)

International Telco ProvidersTier I ISP

Luxembourg Commercial Internet eXchange (LUCIX)

Prof. Michael RotertChairman of the Board

Bernd DürrAuditor CEO

Harald A. Summa

eco – Association of the German Internet Industryhereby awards the

Datacenter Star Audit rating of

five eco Datacenter Stars (Interconnected Site)

to

ebrc

INTERCONNECTED SITE

for its above named data centers in Kayl, Windhof and Betzdorf

persuant to the audit on 13-14 August 2013.

Cologne, 11 September 2013

Monika GraßAuditor

Jörg MißlingAuditor

WE ARE SHAPING THE INTERNET.

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ebrc Resilience Centre Luxembourg Southebrc Resilience Centre Luxemburg West

ebrc European Reliance Centre East

APPROVEDENERGY EFFICIENTDATA CENTER

9/2013 − 9/2015



Harald A. Summa




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So many Data Centres in Europe... Who can you trust?

TRUSTED DATA CENTRE, CLOUD & MANAGED SERVICES

FAIRY DATA CENTRE

STONE AGE DATA CENTRECHEESY DATA CENTRE

BANKRUPT DATA CENTRE

EXPLOSIVE DATA CENTRE

RISKY DATA CENTRE

for sale

RED HOT DATA CENTRE

for sale

WHOLESALE DATA CENTRE

for sale

for sale

for sale

for sale

for sale

for sale

TRUSTED DATA CENTRE

SERVICES

Discover our awards and certifications

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High-level Connectivity

- Teralink International Backbone

- >30 national and international operators including Tier 1 Internet Service providers

- Luxembourg Commercial Internet eXchange (LUCIX)

- IP capacity from various Tier 1 upstream providers / IP transit burstable

- Trans-European Fibre Optic Network

- Points of Presence (PoP) in the major European countries

- High Capacity fiber connections to European hubs

- Various Satellite Uplink Facilities

- Redundancy, highest quality & security

- Ultra-low latency hub

- Network stability

- LTE Mobile Network

- Dark Fiber widely available

- ICT “One-Stop-Shop” solutions

- Leading Data Centre location in Europe

- Advanced power supply systems

- Low & reliable electricity prices

- Advanced green thinking

CUTTING EDGE ICT INFRASTRUCTURES & NETWORK

LOW LATENCY TIMES

Brussels

Frankfurt

London

Amsterdam

Paris

Luxembourg

Strasbourg

3,5 ms

4,5 ms

8 ms

6 ms

4,8 ms

4,8 ms

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International Certifications & Awards

CERTIFICATIONS

AWARDS & MEMBERSHIPS



Harald A. Summa




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INTERCONNECTED SITE




Monika GraßAuditor



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Harald A. Summa


Datacenter Star Audit

rating of

five eco Datacenter Stars (Single Site)

to

ebrc

SINGLE SITE

for its data center ebrc European Reliance Centre East in Betzdorf



Monika GraßAuditor

Organizational Security ★★★★★

Structural Building Security ★★★★★

Supply Security ★★★★★

Technical Security ★★★★★



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9/2013 − 9/2015

ISO 9001

BUREAU VERITASCertification

ISO 27001

BUREAU VERITASCertification

Reliance Centre EastResilience Centre SouthResilience Centre West

OUTSTANDING CONTRIBUTION TO LUXEMBOURG ICT 2014CLOUD & MANAGED SERVICES PROVIDER OF THE YEAR 2014ICT COMPANY OF THE YEAR 2013MANAGED SERVICES PROVIDER OF THE YEAR 2013MANAGED SERVICES PROJECT OF THE YEAR 2012OUTSTANDING CONTRIBUTION TO LUXEMBOURG ICT 2012BEST COMMITMENT FOR EUROPEAN DATACENTER SERVICES 2011OUTSTANDING CONTRIBUTION TO LUXEMBOURG ICT 2010BEST COMMITMENT FOR EUROPEAN DATACENTER SERVICES 2010BEST INFORMATION SECURITY & DATA MANAGEMENT COMPANY 2009BEST HOSTING & MANAGED SERVICES PROVIDER 2009BEST INFORMATION SECURITY & DATA MANAGEMENT COMPANY 2008BEST HOSTING SERVICE PROVIDER 2008BEST INFORMATION SECURITY PROVIDER 2007

LUXEMBOURG AWARDS

LUXEMBOURG AWARDS

LAURÉAT 2011

EUROPE

Best Case Study for Public Sector

Services 2011

Best Cloud Transformation Methods 2015

Best Cloud Services for the Public Sector 2014Best Case Study

Example of Cloud Services for the Private Sector 2013

LUXEMBOURG

2015Best Healthcare Advisory Firm – ITBest Healthcare Advisory Firm – Organisation and operations

CLOUD PROVIDER OF THE YEAR 2015

Check Out our Featured Case Studies on EBRC.com

Banking& Finance

InternationalInstitutions

e-Payment

BioTech & HealthCare

Media

e-Commerce

Trusted IT Services EuropeInnovate & Conquer the European Market



TrustedCloudEurope




3 TIER IV certified Data Centres ISO 27001ISO 20000| | | |ISO 9001 PCI DSS Level 1

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