Brittney M. Turner43477 Golden Meadow Circle, Ashburn, VA 20147 Primary: (703) 624-1499 Email: bmturner13@yahoo.com

M a n a g e m e n t / R e c e p t i o n i s t / D r i v e r / C u s t o m e r S e r v i c e / A d m i n .Customer Service Expert Familiar with MS Office Bilingual Adapts easily and efficiently

Always seeking opportunities organized and Detailed

KEY SKILLSOffice Skills: Telephone & Front Desk Reception Customer Service Filing Database & Records

Management Executive & Administrative Support ManagementReports & Spreadsheets Complaint Handling Data Entry (90 WPM)

Computer Skills: Word Excel PowerPoint Access Outlook Windows Vista/XP

PROFESSIONAL EXPERIENCE

Bloom/Food Lion (Ashburn, VA) Customer Service, 3/04 to 6/08

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, was in charge of cashier overrides and deposits, and reduced “shrink” within

the store.

Was put in charge of making sure all workers in Customer Service were familiar with how to send/ receive Western Union and money orders, over saw all returns or exchanges, safe key holder, and enrolling new

customers with the Breeze card for savings.

Consistently praised by management for the quality of reports and filing, attention to detail, exemplary customer service delivery, maintaining a team-player attitude, and always having a radiant smile.

Bed Bath & Beyond (Dulles, VA) Front End Supervisor, 1/09 to 5/11

As a Supervisor for Bed Bath and Beyond it is my job to make sure there is only 2 customers waiting to a line and that every cashier be waiting by their register greeting each customer, daily cashier verifications and

audits, training anybody whose new to the front end whether they are permanent or just back-up, and taking any complaints or write-ups.

It is also my job to make the closing announcement for the store and to invite customers back for future shopping, make the store deposit and order change for the safe, contacting or maintaining the items of customers

who left items behind, checking any customer’s bag that sets off the alarm, etc.

V A ABC (Ashburn, VA) Sales Associate, 7/11 to 10/11

Duties include greeting customers, picking up and selling licensees to nearby restaurants, checking Id’s, maintaining a shoppable and organized environment, and being knowledgeable on what’s sold within the

store, etc.

Law Offices of Willis P. Lanier III (Fairfax, VA) Legal Assistant, 10/11 to 5/12

My job consisted of answering phone calls, keeping up with client accounts, drafting documents, filing with the court(s), serving subpoenas, legal research, updating accounts, debt collection, depositions, filing with

Commonwealth, scheduling etc.

Advanced Auto Parts (Ashburn, VA) Sales Associate/Driver, 8/12 to 2/13

As a sales person for Advanced Auto, you are the first and last face that’s seen when in the building. It is my job to be well-mannered and smiling, knowledgeable with cars, motorcycles, etc., be able to multi-task, and

keep a well maintained work area for myself, co-workers, and customers.

Advanced Auto Parts (Ashburn, VA) Retail Parts Pro / Supervisor, 9/14 to Present

In my new position I am currently dealing with bookkeeping, shift supervising, arming and disarming the store, delegating tasks, servicing both Retail and Commercial customers, Inventory Management, and the

past responsibilities as listed above.

EDUCATION

Obtained High School Diploma at Broad Run High School (Ashburn, VA)

Class of 2008

Previously attended NOVA for Criminology/Criminal Justice but am looking to switch schools and add another major.