ANNA VON DIELINGEN, MSN, RN

PROFESSIONAL DEVELOPMENT DIRECTOR NEW MEXICO CENTER FOR

NURSING EXCELLENCE JULY 22, 2010

WEBINAR

Bringing Your Best Leader To Work

Learning Objectives

1. Learn, compare, contrast different

leadership styles. 2. Review principles of leadership, using them

to inspire members of your team.

3. Review case studies and examples of how to appropriately use leadership styles.

Learn, compare, contrast different leadership styles.

1. What has been your most significant leadership role?

2. What were the choices you made to engage in and develop yourself as a

leader?

Leadership is a choice!

Leadership is a choice!

Best leadership traits vs.

Worst leadership traitsHonest BiasedTrustworthy Conflict adverseRespect for others Poor listening skillsFair Defensive

Leadership defined:

“To lead is to guide or to influence, to show the way, to bring as a result.” Webster’s Dictionary, 2002

“Leadership is based on relationships and assisting people and organizations to achieve their visions. Leadership is about earning the trust and respect of others which results in followers who exhibit extraordinary commitment and loyalty to their leaders.”

Mary Ann Hogan, “Nursing Leadership & Management”

Leadership defined:

A simple definition of leadership is that leadership is the art of motivating a group of people to act towards achieving a common goal.

"Leadership is a winning combination of personal traits and the ability to think and act as a leader, a person who directs the activities of others for the good of all. Anyone can be a leader, even if the only person they’re leading is themselves.”

Susan Ward, 5 Keys to Leadership for Small Business (Canada – Small Business)

Leadership Styles

AutocraticMicromanagerBureaucraticTransactionalParticipative

TransformationalServant LeaderLaissez-Faire

Leadership Styles

Autocratic In this style: the leader has absolute power over

theemployees or team. Employees or team members

havelittle opportunity to make suggestions. Autocratic

leadersare motivated by external forces, make all the

decisions,and direct followers’ behaviors. Appropriate use: disaster management, code blue,

any immediate crisis when there is limited time to

make adecision. Use with new employees who need

supervision,or need to be shown how and what to do, or whenemployees do not respond to other types of

leadership andneed detailed direction.

Leadership Styles

MicromanagerIn this style: there are attempts to tightly control

each stepand methods to accomplish a task, employees are

moreviewed as workers and not people.

Micromanagement mayhurt morale and drive others away.

Appropriate use: short term leadership when details really

matter, when orienting a new employee and they need to

be shown the exact policies and procedures to follow.

Again, best used for short term situations.

Leadership Styles

BureaucraticIn this style: the leader lacks trust in

themselves ortheir followers and, instead, rely on

organizationalpolicies and rules. They do things “by the

book.”

Appropriate use: work involving serious safety risks

such as toxic substances or training on riskymachinery.

Leadership Styles

TransactionalIn this style: there is a reward and punishmentexpectation to achieve desired work levels orperformance.

Appropriate use: Scheduling – you work this week for

me and I’ll give you those other days off. Or when

contracting with another for work to be done – do the

job and you will be paid.

Leadership Styles

ParticipativeIn this style: there is a high concern for people

andgetting the job done. There is a share of power

anddecision making. The team’s ideas are

solicited for theimprovement of outcomes.

Appropriate use: when a leader wants to develop

people’s skills and knowledge while attaining their

input for process improvement. QI for example. For

creating the work schedule.

Leadership Styles

TransformationalIn this style: followers are encouraged to

transcend their own self interest for the benefit of the

team andthe organization. The leader is motivational

and asource of inspiration.

Appropriate use: when you are leading an individual

or a group who is accountable, who you trust, and who

is ready for professional development.

Leadership Styles

Servant LeaderIn this style: the leader acts in a way which

encouragescollaboration, trust, foresight, listening, and

ethical use ofpower and empowerment.

Appropriate use: when leading a group who is familiar and

knowledgeable to do what is right for the patient/client.

Example: stepping in to temporarily manage a group of

staff nurses when you, as the leader, are not familiar with

that clinical area. You might consider relying on them to

know the clinical business while ensuring that they have all

of the support needed to function well.

Leadership Styles

Laissez-FaireIn this style: free reign, leave individuals alone to

completetheir work, leader provides very little direction.

Power isgiven to the employees, they determine goals,

makedecisions, and resolve problems on their own.

Appropriate use: when the leader supervises a group of

very accomplished, efficient, team members. One might

use this style for short periods of time when there is little

doubt that the staff performs optimally. Or when there is a

project and the staff are left to manage the project totally

on their own.

Review of leadership styles

AutocraticMicromanagerBureaucraticTransactionalParticipative

TransformationalServant LeaderLaissez-Faire

Review principles of leadership, using them to inspire members of your team.

Leaders take responsibility for their choices and actions.

Leaders should be a source of enthusiasm and inspiration for the team.

Leaders are constantly seeking additional knowledge for themselves and their team.

Principles of leadership

Leaders lead by example.

Leaders empower others to act.

Leaders inspire a shared vision and articulate this vision with inspiration and passion.

Principles of leadership

Leaders are good at communicating, and work at this regularly. Good communication is a key to leadership.

Leaders should be flexible and adapt to change without compromising ethics or values.

Leaders are committed not simply involved. Again, leaders show their passion.

Principles of leadership

Remember that leadership is a choice. It is an ongoing series of learning new ways of doing things, being a life-long learner. Leadership does not mean perfection.

One could apply Patricia Benner’s “Novice to Expert” theory to leadership.

We all start somewhere.

Case StudiesDear Colleagues:

It is with much enthusiasm that I write my first message as ASTDN’s President. I have served in various positions

in the association over the years which have allowed me to work very closely with the staff, executive board,

committee chairs, regional representatives, and members in which I feel have prepared and guided me for the

journey this year. I would especially like to thank our Past-President, Diana Pistole, for her leadership, vision, and

contributions over the years and more specifically over this past year of her tenure.

ASTDN celebrated its’ 75th Anniversary (1935-2010) this year at the annual meeting in Crystal City, Virginia –

“From a Diamond in the Rough, to the Beauty of a Gem!” We have come a long way! While we have a very rich

history, it is the future that we look to.I know how we all love acronyms, so I would like to present you with a “LEGACY” acronym that

relates to myPresidential goals and hopes for this upcoming year

Looking back to what we have achieved – 75 years of public health nursing advocacy, leadership & excellence.

Exploring our future – where is ASTDN going? Seeking out and capitalizing on opportunities that will grow and

sustain our organization. Going after our goals – ASTDN striving to meet our goals and to becoming the best

that we can be! Achieving more – Increasing membership, in addition to continuing and expanding networking,

partnerships andalliances. Cultivating our organization and celebrating our successes. Yielding the Rewards – Improving & promoting the image of public health nursing everywhere.What a better year than our 75th, to celebrate what we have done and to envision our future. While

we have donelots, there is always still more to do. It is an honor and a privilege to serve you, and I look forward

to working withyou all! Sincerely, Clair Petit Millet

Case Studies

ASTDN – Every State Health Department Needs a Public Health Nurse Leader

Public Health Nurses Made the Difference in Hurricane Katrina

Coordinated by their Chief Nurse and teaming with other partners,

public health nurses worked with local shelters, fought to stay ahead

of infections and disease, conducted disease surveillanceat hospitals and clinics in affected areas, and staffed mobile

healthclinics, dialysis clinics and health departments.

www.astdn.org

Case Studies

During the May 6, 2010 Massachusetts Association of

Public Health Nurses (MAPHN) annual conference,

Rita J. Lourie, MSN, PHN, RN gave the keynote address entitled “Cultivating the Next PHN

Leaders.”

www.maphn.org

Case Studies

H1N1 Influenza: The Year in ReviewIn April 2009, one year ago, Centers for Disease Control and Prevention (CDC) scientists identified an influenza virus that had never been reported anywhere in the world. The discovery ignited a comprehensive response to protect against the new virus - the H1N1 flu. Scientists developed a safe and effective vaccine. Vaccine manufacturers worked day and night to get as much vaccine out the door as fast as possible. Doctors and nurses worked around the clock to care for patients who became ill, schools helped teach kids how to prevent the spread of the flu, and HHS' top flu experts led the most comprehensive vaccination program in our lifetime.

www.pandemicflu.gov

Leadership Quotes

“A leader is one who knows the way, goes the way, and shows the way.” John C. Maxwell

“A great leader’s courage is to fulfill his vision comes from passion, not position.” John C. Maxwell

“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” John Quincy Adams

Leadership Quotes

“Whatever you are, be a good one.” Abe Lincoln

“A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they say: we did it ourselves.” Lao Tzu

“A good leader inspired people to have confidence in the leader, a great leader inspires people to have confidence in themselves.” Author unknown

Resources

Benner, P. (2001). From Novice to Expert. Upper Saddle River, NJ: Prentice Hall Health.

Buckingham, M., & Coffman, C. (1999). First, Break All the Rules. New York, NY: Simon & Schuster.

Hogan, M. A. (2009). Nursing Leadership and Management. Upper Saddle River, NJ: Prentice Hall Health.

Nursing Professional Development. (2007). Silver Spring, MD: American Nurses Credentialing Center.

Resources continued

Patterson, K., Grenny, J., RcMillan, R., Switzler, A. (2002). Crucial Conversations. New York, NY: McGraw-Hill.

Studer, Quint. (2003). Hardwiring Excellence. Gulf Breeze, FL: Fire Starter Publishing.

Public Health Nursing Scope & Standards of Practice. (2007). Washington, DC: American Nurses Association.

Nursing Scope & Standards of Practice. (2004). Washington, DC: American Nurses Association.

Questions

Anna von Dielingen, MSN, RN Contact via email:

annavon@nmnursingexcellence.org

Nursing Continuing Education credits are available for 30 days following the live presentation. In order to receive your evaluation form and nursing contact hour certificate please email your: name, state, email address to: Patti White, MAPHN at pattiwhite105@gmail.com

Acknowledgements

New England Alliance for Public Health Workforce Development

Boston University School of Public Health

Massachusetts Association of Public Health Nurses