Bringing Libraries to Every Home : The Malaysia Scenario

Presenter : Tricia BongSarawak Information Systems Sdn. Bhd.

The Future of LibrariesA very relevant observation

2

The Future of LibrariesLibrary without borders Seamless integration between physical and virtual Internet and mobile devices

Discovering information Communication and collaboration Searches across multiple sources and media

Bringing knowledge alive Interesting Relevant

The need to be responsive Engage members

3

4

Key Challenges Faced by Libraries in the RegionStaying relevant The Internet & Mobile Life-Style To make a presence in the Digital World

Funding and ROIEducating librarians across the boardCreation, control, and preservation of digital resources

5

Meeting the Challenge : Libraries in Sarawak

An integrated solution to support resource sharing and knowledge acquisition over the Internet, while providing benefits to libraries involved

Core Requirements

Benefiting the Libraries

Resource Sharing

Accessible Over Internet or Intranet

Empowering the Members

7

The Solution

Enriched Learning :• On-line Electronic

Database Management• Supports Multi-Lingual• Supports media-rich

learning

Empowers the Members :• On-line Reservation• On-Line Renewal• On-line Payment

(www.paybillsmalaysia.com)• Member’s Top-Up Account• Automatic Internet Charging• Available anywhere, anytime

Supports Library Collaboration:

• Union Catalogue• Main Library and its Branches• Affiliated Libraries• Inter-Library Loan• Electronic Doc Delivery

Library Management System• Web-Based ICT Solution• Supports traditional

Library Operations and Functions

• Modules can be added as and when required

8

Network of LibrariesSupport management of Libraries and its branches as an aggregated resource centre. 22 Libraries connected currently

(hosted at one Location)

Use various library resources as one central resource centrePerform on-line transactions like book reservation, renewals, paymentAccess information from homeMonitor transactions with Libraries

Members of Libraries Using ANGKASA

9

State Union Catalogue

Cataloging Module

Cataloger creates bibliographic & item records for newly acquired library materials

Library ACataloger reuses bib record in Union Catalogue and enter item details only

Library BNew library who subscribes to Angkasa need not start from scratch

Library C

Libraries are also part of the UC Committee, setting policies and determine skills development

Master Bib Controller ensures integrity of Union Catalogue

Union Catalogue

10

Accessible to Electronic Databases

Members Logon Here

11

On-line PaymentOn-line Payment for fees and fines Integration with www.paybillsmalaysia.com

On-line membership renewal and fine payment Highly Secured

Angkasa server implemented with SSH2 (Secure Shell) Membership login via Secure Socket Layer (SSL) protocol using 128

bit encryption

For the Libraries Less payment counters Less handling of cash

Modular Design for Libraries

Sustaining is KeyContinuous Feedback through User Group

Briefing, Discussions and New Directions

Sustaining is KeyCommunities of Interest

Sustaining is KeyCollaboration Through System

Sustaining is Key24x7 On-line Assistance

Sustaining is KeyEfficient Support, Monitored by System

U-Pustaka :The Malaysia Scenario

• Libraries have organised knowledge in books, magazines and documents, local content, databases and other electronic resources.

• As we translate information to knowledge, we enhance our individual learning capacity, since information creates value in a learning society

• Networked information resources foster collaboration through interlibrary lending and virtual access.

• As we collaborate, we expand our capacity to innovate and create knowledge dividend for the nation.

• Shared information keeps communities together and promotes learning and collaboration

• The quest for knowledge will foster a tighter community, especially between rural and urban learners

• Making Information Accessible to All

• Cooperative Library Network System

• Creating, Sharing and Exchanging Knowledge in a Knowledge Society

1

2

3

The Need for a Ubiquitous Library

The u-Pustaka Model

WAN

MEPS FPX Gateway

Touch ‘N Go Gateway

Government SMS Gateway

National Union Catalogue

8 LibrariesRFID

System

Library Systems

Pos Malaysia

MEPS e-Debit Gateway

U-Pustaka Portal

Inter-Library Lending

RSS

News

Highlights

Links

Ask the LibrariansChat with the Expert

E-Review

Discussion Forum

Dashboard

National Registration Department

Multimedia

Collaborative Synergy

The u-Pustaka Portal

Vibrant Colours www.u-library.gov.my

General Information

General Information such as News, Events, RSS, Links, Library Profiles, Interesting Facts and Figures has to be “catchy”

25

E-Review

Book reviews are done by librarians To attract people to be actively engaged with the services of the U-Pustaka

Consortium U-Pustaka Members can also provide their own reviews on the Portal

Each Library to submit 3 reviews per week

26

Adult’s Dashboard

27

Children’s Dashboard

Youth’s Dashboard

E-Resources

Consortium libraries source for, filter and sort digital contents such as e-books and audio-books and make these available for easy access by u-Pustaka Members

Collaboration Components

Collaboration are services on u-Pustaka Portal that allows interaction and collaboration with u-Pustaka members : Ask u-Pustaka Chat with the Expert (Webinar) Discussion Forums

Ask u-Pustaka

A 'Help Desk' approach to allow librarians from the U-Pustaka Consortium to respond to queriesA collaboration among libraries in providing a ONE-STOP reference desk service to u-Pustaka MembersEach Library manage this virtual ‘help desk’ one day a week

Chat with the Expert (Webinar)

Libraries will organize web seminars and this can be accessed by all throughout Malaysia

33

Borrowing Books

Inter-Lending services allow u-Pustaka Members to Register as u-Pustaka Member Search for books available at all consortium libraries Perform booking of the books Option to have items delivered to door-step through Pos Laju or

for u-Library member to pick up items from Library Make payment for delivery charges through cashless payment

method Track progress of delivery service Return item anytime, anywhere at bookdrops or through Pos Laju

Search Catalog

The public will be able to search for books available in the 8 libraries through the KIK (Katalog Induk Kebangsaan)

1. Search titles

2. Results

PKL

3. Search availability4. Results

35

Delivery Services through Pos Laju

u-Pustaka member can choose to have books delivered to their door-step using Pos LajuPos Laju can also pick up books from u-Pustaka member and return to the Library

36

Payment through Cashless Payment

From the u-Pustaka Portal, payment can be done through : MEPS FPX (from Portal) Quik2Go (from Portal) ATM Card (from Kiosk) Touch ‘N Go (from Kiosk and Counter)

Payment will be made for the following : Delivery charges Fines (Overdue and Lost Item)

Expectation from the Citizens : Accessible in PLACE and SPACE

SPACE : Digital Access

Information Discovery Anytime, Anywhere

Borrowing & Returning Anytime, Anywhere

PLACE : Physical Access

Importance of SOP

Peter Drucker Quality in a service or product

is not what you put into it.It is what the client or customer gets out of it.

We want returning “customers” Foster life-long learning and

continuous quest for knowledge

Ensure consistent performance across the board Eight libraries located

throughout Malaysia

The SOP Team

40