bring home a friend
DESCRIPTION
Bring Home a Friend. A Kerala Tourism Initiative. Bring Home a Friend, Objective. Involve NRKs and Malayalee Associations in promoting tourism into the State Develop a web based platform linking NRKs, Malayalee Associations, Service Providers and the Tourism Department - PowerPoint PPT PresentationTRANSCRIPT
Bring Home a Friend
A Kerala Tourism Initiative
Bring Home a Friend, Objective
• Involve NRKs and Malayalee Associations in promoting tourism into the State
• Develop a web based platform linking NRKs, Malayalee Associations, Service Providers and the Tourism Department
• Facilitate NRKs to invite their friends to visit Kerala
Project Stakeholders
Friends
NRKs
Service Providers
Dept. of Tourism
MalayaleeAssociations
Bring Home A Friend, Project Outline
• Register in the system through Malayalee Associations
• NRKs can invite their friends from abroad to Kerala through the system
• Service Providers will be featured in the System
• Reward points will be given based on holidays taken by one’s friends through the system
• NRKs can redeem credits against travel tickets etc
• A percentage of the revenue will be transferred to a special fund for providing benefits to the NRK
• The exact mechanism of fund transfer and redemption to be finalized
Project, Advantages
• NRKs can benefit commercially by recommending and bringing their friends to Kerala
• Kerala Tour Operators will get access to a big market of potential travellers
• Kerala will receive increased tourist arrivals
NRK Friend
ServiceProvider
Promotional Code
Trade Enquiry Quotes
MalayaleeAssociation
Request for Introduction
Introduction by MA
Process Flow
Service Provider Page, Functions
• Registration– User name and password to log in– Can create their own profile in a given format– Can list various packages in the profile– Profile will be displayed in the Portal
• NRK can select a few Service providers• They will appear as ‘Featured Service
Providers’ (FSP) when the foreigner friend logs in
Service Provider, Registration
Service Provider, Profile
Service Provider, View Packages
NRK Page, Functions • Registration
– Register with the Portal– Authentication by Association– Approval by Tourism Dept. (System Administrator)– Assign a username and Password– System provides a promotional code using which he
can invite his friends to visit Kerala
• Select videos, photos, content etc from the available list – Will appear as featured items for the traveller friend
to view
NRK, Registration
NRK, Home Page
NRK, Featured Service Providers
Friend Page, Functions
• Invitation – NRK can enter the email id and few other details of the
friend – The system will generate and send out an invite email to
the friend • Registration
– Friend can open the registration page by clicking the link provided in the email.
– Enter the Promotional code to register with the Portal– Can also create a specific user name and password
• Friend’s Home page will have the featured items – Videos, photo gallery etc– Featured Service providers – Can view more of any item by clicking the ‘More…’
button
Friend Page, Functions
• Friend can either select from the standard packages or ask for tailor made packages
• Requirement for tailor made tour plans can be sent to the Service Providers
• There will be interfaces for both in the system • Can send requirements to a selected list of
Service Providers or all of them • All Communications are channelled through
the System
Friend, Registration Step - 2
Friend, Home Page
Friend, Enquiry About a New Package
Friend, View Quote (With accept or reject option)
Completing the Loop
• Service Provider can send a final quote using a template in the Portal
• Traveller Friend can now send acceptance to the Service Provider using a Template.
• Service Provider will send an invoice with travel dates, amount, tour itinerary etc
• Intimation of the confirmed tour package will be sent to the NRK also
• Traveller Friend has to make payment online
Feedback Mechanism
• System will send an email to the traveller with a link to feed back form
• Traveller can do rating of the service providers
Crediting Points
• Points will be credited to the NRKs based on the trips taken by their friends
• Amount based on the credit points will be transferred to a special fund from the online advance payment.
• If the travel is cancelled or altered there will be a reconciliation facility to make adjustments
Credit Points
Redemption of Points
• Traveller Friend can redeem credit by ordering mementos from the emart
• NRK can redeem credit by availing air/rail tickets through Travel Agencies registered with the system
• Other methods of redemption can also be considered
• Redemption will be online
Taking it forward..
• Allocation of Credit Points – Criteria• Redemption• Online payment gateway provider• Rating of Service Providers - Criteria
Thank You