Bridging the learningimpact gap

Matt JohnsonGlobal Managing Director, Kineo @KineoMD

2

What possible gaps are there?

Push vs pull

Training vs development

Supplier vs customer

Inputs vs outcomes

3

In control of their own learning and development

What’s changing for learners?

Then• One location

• Prescribed

times

• Pace dictated

Now• Many devices

• Self-paced

• Personalised

4

Increase in on-the-job training changes this role

What’s changing for line managers?

Now• Provides training

• Coach and mentor

• Measures L&D

impact

Then• Arranges training

• No coaching skills

• Traditional

performance

management

5

Delivers on business objectives and measures success

What’s changing for L&D professionals?

Now• Facilitator

• Provides tools

• Listens to

needs

Then• Gatekeeper

• Controls delivery

• Delivers training

6

Drives culture change, often using L&D as a tool

What’s changing for HR directors?

Now• Works closely with

L&D

• Employee engagement

• Uses L&D to change

culture

Then• Separate from L&D

• Retention and

recruitment

• Not measured on

L&D

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From deliverers of training to facilitators of learning

What’s changing for providers and vendors?

Now• Platform neutral

• End to end solution

providers

• Partnering with

clients

Then• Provider of

platforms

• Providers of

content

• Fragmented

8

A relationship approach

Driven by

learner

Supported by line

manager

Backed by L&D or

HR

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No gaps in our relationships!

In control of their own

development

Focused on business outcomes

and individuals’

development

Integral to business needs, driving culture change

Aligned with

business, listening to learner and line manager

Facilitator working

with clients to

meetbusiness

challenges

10

From input to outcomes

What do we measure?

• Hours delivered• Number of

attendees• Satisfaction

What should we measure?

• Raise in skill level• Increase in

productivity• Business targets hit

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Tips for bridging the gap

1. Measure the right thing – focus on outcomes

2. Listen to the learner

3. Align with the business needs

4. Create a series of relationships

12

Learning

Don’t let one open up in the first place!

Thank you!

Matt JohnsonGlobal Managing Director, Kineo @KineoMD