Bridging the Gap

Creating common bondsbetween operations andprogramming functions

Today’s Presenters

Bruce Jacobs• Executive Director, IMU• Path: Residence Life to

Union Director• Filling in my gaps• ACUI experiences• Fun facts about Bruce

Dan Maxwell• Director, IUPUI Campus

Center• Path: Programmer to

Director• Filling in my gaps• ACUI experiences• Fun facts about Dan

Challenges in Operations

In the facilities:• Managing needs with

resources• Meeting expectation of

campus community• Keeping the space

relevant and purposeful

With staff:• Creating common vision

amongst operations, housekeeping and maintenance staff

• Communication• Access and

Approachability

Challenges in Programming

In the facilities• Square peg in the round

hole• Flexibility• Policies, procedures and

roadblocks• Does that really cost

money?

With staff• Balancing role with

students• Access to resources to

meet the need and demand

• Contracts, limitations, and audience development

Meeting each other’s needs through programming and operations

• Finding a Common Goal/Shared Outcome• Building Partnerships• Understanding each others role and duties• Engaging students on both sides• No more assumptions

Your Challenge

In your small group, discuss the following:• What do you need to know or learn about

operations/programming?• How do you think you can be successful?• What do you typically trip over/on in this relationship?• What do you start to do differently to enhance the relationship

back home?• What do you stop doing to enhance the relationship back home?• What is your biggest “take away” from this workshop?• What is the most important aspect of your work do you wish your

operations/programming colleagues would understand?

Closing Thoughts

Bruce• Important lessons I

have learned over time• Words of wisdom that

make a difference• jacobsb@indiana.edu

Dan• Important lessons I

have learned over time• Words of wisdom that

make a difference• maxwelld@iupui.edu