Brian A. Flynn 142 Village Gate Blvd Delaware, OH 43015 440-228-5684 FlynnBA@gmail.com

December 17, 2015

To whom it may concern:

I wanted to thank you for taking the time to review my attached resume containing my experience and qualifications.

I have spent the past 13 years as a federal employee and I feel my career path has led me on a unique journey to acquire many of the additional skills that set me apart as a candidate. I have served a multitude of rolls as my resume will outline such as a network and systems specialist with the US Marine Corps, a systems administrator for DISA handling multi-national information sharing and my most recent and relevant experience as a Project Manager handling the technical refresh efforts of our enterprise computing directorate.

I look forward to hearing from you about any opportunity that I might be considered and qualified for and showing how I could be an asset to your company. Thank you for your time and have a wonderful day!

Sincerely,

Brian A. Flynn

Brian A. Flynn

142 Village Gate Blvd Delaware, OH (440) 228-5684 Flynnba@gmail.com

Specialized Experience

● Served as acting chief of the Technical Refresh Section ES613 for the Enterprise Information Serviced Division of the Defense Information Systems Agency (DISA) while vacant.

● Served as acting Regional Information Technology Director for the United States Department of Agriculture, Veterinary Services.

● Served as the subject matter expert and systems lead for the multinational Releasable Demilitarized Zone (REL-DMZ) information sharing system, a large scale enterprise information technology system for (DISA).

● Manages large scale enterprise projects for the server and network device technical refresh efforts of the Defense Information Systems Agency (DISA).

● Utilize best practices and principles set forth by the ITIL model to manage resources and projects in all positions previously held.

● Performs customer and system requirement analysis as a daily function of the technical refresh efforts as a Project Manager for ES613 in the Defense Information Systems Agency (DISA).

● Refined and redesigned the SharePoint site for tracking, analyzing, and reporting project deliverables and metrics associated with the technical refresh efforts for ES613 in the Defense Information Systems Agency (DISA) resulting in more efficient reporting capabilities.

● Provide weekly and monthly project tracking and status reporting duties for senior management up to the SES level while serving as a systems administrator for the Coalition NetOps Center (CNC) and as project manager for ES613 Technical Refresh team for the Defense Information Systems Agency (DISA).

IT Work Experience

Defense Information Systems Agency (DISA) Enterprise Information Service (EIS) Technical Refresh & Continuity of Operations (IT Specialist), (November 2012 to Present, Full Time 40 hours/week) GS-13

Supervisor: Denise Elkin – 303-224-1615

● Serve as Project Manager for the Server and Communication Technical Refresh team. Duties include:

Project Management and System Requirements Analysis

● Coordinate project management duties for the technical refresh of all enterprise hardware for 10+ core data centers equating to approximately $85,154,000. This includes coordination between external and internal customers as well as coordinating, managing, and leveraging the efforts of various internal groups such as; Call Orders Group, Level III Engineering, Installations, DECC System Administration migration teams, Change Management Groups, CCC, facilities and Licensing.

● Work with various divisions and agencies to coordinate and schedule the migration of hosted applications from existing hardware to new refreshed hardware.

● Analyze current systems configurations utilizing the DISA ITSM inventory database as well as review and incorporate customer requirements into technical refresh projects.

● Develop and present weekly and monthly status reports to brief senior management to include SES level and external agencies, on the status of refresh efforts at each core data center.

● Work with various DoD agency customers to ensure that application hardware refreshes and Continuity Of Operations (COOP) exercises are conducted in an efficient and timely manner.

Strategic Thinking

● Develop and maintain ES613 business policies while conducting ongoing reviews to seek opportunities for streamlining and improving best practices.

● Plan, develop, and maintain a Microsoft Share Point site to allow for the project management of all enterprise technical refresh projects.

● Develop metric data points to allow for tracking, comparing, and reporting of project milestone time lengths to compare against baseline projections thus allowing management to identify and determine potential impacts from delays and scope changes as well as trends.

● Plan, coordinate, manage, and document the (COOP) exercises to ensure in the event of a disaster, that DISA is capable and ready to recover hosted systems and applications in the agreed upon timeline in accordance to the signed service level agreements (SLA).

Problem Solving

● Manage weekly conference calls with data center system administrators to conduct status updates and problem resolutions.

● Use expert communication skills to resolve hardware related issues with vendors and engineers, ensuring Processor Provisioning (ES61) meets and exceeds quality management standards for the DISA enterprise and total customer base. (These resolution efforts often require interacting and coordinating with other organizations within EIS to pull in specialized expertise, then follow through with the appropriate customer service personnel to ensure that customer needs are met.)

● Create after action reports to document identified issues, assign action items to resolve found issues, and follow up to ensure action items are closed.

Defense Information Systems Agency (DISA) Enterprise Services Division (ESD) Coalition Network Operations Center (IT Specialist-2210), (January 2011 to November 2012, Full Time 40 hours/week) GS12

Supervisor: Stacey Monnin – 614-692-5192

Information Technology Competence

● Maintain and support the Releasable Demilitarized Zone (REL DMZ), a network to allow foreign national allies’ access to the United States SIPRnet.

● Maintained and supported the following equipment: 16 domain controllers, 7 exchange servers, 4 file servers, 8 Bluecoat Proxy servers, 5 Ironport email appliances and four web servers spanning four countries servicing users worldwide.

● Maintained and supported an enterprise active directory structure.

● Maintained and supported DISA's Combined Enterprise Regional Information Exchange System (CENTRIX): ISAF, GCTF, NORTHCOM BILAT coalition networks.

Problem Solving

● Handled complex issues spanning Tiers 1, 2, and 3 level support and conducted problem resolution while coordinating with multiple branches.

● Provided Tier 2 and 3 network transport, web and Exchange email support to over 2,000 U.S. and foreign national users.

● Utilized the Remedy Ticketing System for incident management and metrics reporting.

Strategic Thinking

● Acted as application lead overseeing the support of the REL DMZ by one federal employee and six contractors.

● Reviewed system logs to discover trends that could affect system performance and made appropriate fixes.

● Provide impact assessments for proposed system changes.

System Requirements Analysis

● Facilitated weekly engineering meetings to review current system incidents and forecast future engineering upgrades.

Project Management

● Organized and facilitated weekly meetings between U.S. and participating allied nation’s administrators and senior management to review current system status and future requirement requests.

● Planned, documented and executed incident response procedures to manage and control security violations resulting from the attempted transmission of classified documentation across the DMZ.

● Utilized DISA Vulnerability Management System (VMS) to identify and secure system and network security vulnerabilities.

United States Department of Agriculture (USDA) Veterinary Services (VS) Eastern Region IT Support for Ohio and West Virginia (IT Specialist-2210), (May 2007 to January 2011, Full Time 40 hours/week) GS11

Supervisor: Dawn Griffin – 919-855-7248

● Acted as Regional IT Supervisor during vacancy supporting and directing the information technology efforts of all IT offices in the Eastern Region for USDA Veterinary Services. Duties include:

● Conducted weekly staff meetings to provide guidance direction to all USDA VS Eastern Region IT Specialists. ● Provided weekly briefings to the regional director and deputy director on the weekly technology activity

within the Eastern Region. ● Reviewed and provided feedback on the regional IT budget. ● Approved purchase and decommissioning request of computer hardware systems.

Critical Attention to Detail and Information Technology Competence

● Provided in-depth technical expertise and support to aide in monitoring, administering, troubleshooting and evaluating local area networks, wide area networks, and communication protocols for enhancement of IT services and security.

● Independently evaluated operations for all information systems monitoring the status and quality of implementation efforts, and recommending changes to management if necessary.

● Evaluated all acquisitions of IT products and services and recommend purchases which meet all Agency and Departmental requirements in order to enhance delivery of customer support services.

Perfect Customer Satisfaction

• Customized computer applications to specific customer needs using a variety of operating systems, computer software packages, database management systems, and utilities to streamline or enhance the customer's ability to complete assignments.

• Assessed customer IT training needs and coordinated/conducted necessary individual training with customers. • Maintained unparalleled satisfaction with 45+ remote customers, often making personal “on-site” visits to their virtual

working location and even managing their relationship with their local ISP.

Effective Communication

• Addressed all complex security issues with management and the Regional IT Specialist, both orally and in written communications.

• Maintained excellent relationships with 45+ virtual customers over multiple states, ensuring they were informed of all IT related communications.

• Produced communication plans for local projects and created communication schedules to ensure dissemination of IT related information was shared with all customers and other IT colleagues.

• Created a multitude of IT related documentation for two Local Area Offices, while creating and instituting SOPs’ for future IT staff.

Project Management and Problem Solving

• Provided life cycle management for all laptop, desktop, and peripheral devices for all Ohio and West Virginia employees.

• Developed one, three, and five year plans to forecast future needs of the information technology branch for Ohio and West Virginia.

• Project Manager for a major Department IT initiative that involved migrating the entire agency to Windows 7 and Microsoft Outlook.

• Served as a Federal Information Technology Officer for a State Incident Response Team and as such, mobilized in support of a suspected outbreak requiring complex issues to be resolved expeditiously and sometime in unique and unorthodox methods.

• Assisted in the planning, coordinating, and moving of remote offices that required designing both the physical layout of the space, as well as all technical aspects and management of all contractors. Responsible for managing costs, resources, schedules, and performance goals to ensure move was completed on time and on budget.

Solutions by Design (Contractor) Defense Contract Management Agency (DCMA) Network Administrator (IT Specialist), (December 2006 to May 2007, Full Time 40 hours/week) Contractor

Supervisor: Dave Gaulden – 614-692-4919

Information Technology Competence

● Provided information technology support to include electronic mail administration, server management, and technical assistance.

● Provided technical assistance to Sector Administrators in implementation of hardware/software solutions.

● Performed backups and maintenance of network systems and locally install telecommunications equipment and components such as file servers, virtual servers, routers, printers and other hardware.

● Updated software applications as appropriate.

● Monitored network and IT systems to guard against unauthorized access, copying or destruction of equipment software and data.

● Investigated, tested, and implemented needed changes to ensure all programs are compatible and integrated to existing systems, hardware and software protocols properly.

Strategic Thinking

● Identified and implemented changes when critical resource shortages were foreseen.

● Made recommendations for additional equipment, hardware and software to ensure proper management of the network.

● Provided technical guidance and assistance to end users, including installing, configuring, maintaining and trouble shooting of hardware and software.

SaiTech (Contractor) Defense Contract Management Agency (DCMA) Service Desk (IT Specialist), (July 2006 to December 2006, Full Time 40 hours/week) Contractor

Supervisor: Dave Gaulden – 614-692-4919

Problem Solving

• Performed ongoing support and resolution of problems for desktop operating systems and related hardware/software interfaces.

• Maintained and utilized an automated knowledge base as a tool for trouble-shooting, diagnosing, and resolving reported incidents.

Information Technology Competence

• Provided tier 1 live telephonic technical, application, and hardware support of Government-Off the-Shelf (GOTS) and Commercial-Off the-Shelf (COTS) products such as; Microsoft Office 2000-2003, Windows 2000/XP, MacAfee and Symantec anti-virus programs and adobe products.

• Performed tier 3 incident resolution and account management functions as required.

• Provided technical advice to all levels of staff, representatives, customers and other Federal agency representatives.

Kent State University

Computer Lab Assistant, (December 2005 to July 2006, Part Time 20 hours/week) State Employee

Supervisor: Donna Smith – 330-672-1247

• Maintained operation of student computer lab and peripherals.

• Administrated all LAN issues throughout the facility. • Provided data migration for computer upgrades.

United States Marine Corps (USMC) Tactical Data Network Engineer, (February 2002 to December 2005, Full Time 40 + hours/week) Corporal, E4

Supervisor: Ravi Dass – 757-353-8300

Strategic Thinking

• Provided direct supervisory duties to five Marines and indirect supervisory support of 60 Marines within the communications platoon.

Project Management

• Maintained detailed accountability of the Section Material File totaling over $2 million dollars in assets.

• Planned and installed all 2003 Microsoft Server, Exchange Server and Active Directory builds for the Unit’s six month deployment in support of Operation Iraqi Freedom.

• Successfully planned, installed and maintained the simultaneous integration of the battalion's wireless radio network and tactical data networks to allow communications from the battlefield to base camps.

• Supervised the seamless transition of the garrison network to shipboard network services in support of all 26th MEU exercises and deployment.

• Project Manager for the Unit's transition from its current LAN to the Navy and Marine Corps Intranet (NMCI) network..

Information Technology Competence

• Responsible for the research, testing, and evaluation of new and evolving technology and its applicability within the Marine Corps Tactical Data Network for the battalion.

• Awarded Army Commendation Medal for support above and beyond of the United States Army’s communication systems while in Afghanistan.

Problem Solving

• Awarded Challenge Coin by the 33rd Commandant of the United States Marine Corps General Michael W. Hagee for leading replacement patrols to various observation posts throughout the Asadabad region of Afghanistan as well as repairing Blue Force Tracking equipment previously determined as unrepairable, thus allowing for additional tracking of friendly forces.

• Provided direct software, hardware, and network support for 1,000+ LAN users.

Affiliations

Bishop Watterson High School, Columbus Ohio • Head Wrestling Coach – November 2009 – October 2012 • Assistant Wrestling Coach – November 2006 – November 2009

Veterans of Foreign Wars (VFW), Nationwide

Education

Western Governors University, Salt Lake City, UT B.S., Information Technology Network Design and Management – GPA 4.0 Awarded: 09/2013 George Washington University, Washington DC Mid-Level Leadership Development Program – Center for Excellence in Public Leadership Awarded: 08/2014 – 02/2016

Certificates and Awards Certificates

• Microsoft Windows Server 2008, Enterprise Administrator Certification: 08/2012 • Microsoft TS Windows Server 2008, Network Infrastructure Configuration Certificate: 03/2012 • Comp TIA Project Management + Certification: 03/2012 • Microsoft TS Windows 7, Configuration Certification: 01/2012 • Microsoft TS Windows Server 2008, Active Directory, Configuration Certification: 08/2011 • CIW Web Foundations Associate Certification: 02/2011 • Comp TIA Network + Certification: 02/2011 • Comp TIA Security + Certification: 04/2011 • Comp TIA A+(Plus) Certification: 02/2011 • ITIL Version 2 Foundation Examination Certificate: 08/2008

Awards

• Monetary Award for Achievement: 7/2014 • Monetary Award for Achievement: 7/2012 • Monetary Award for Achievement: 4/2012 • Monetary Award for Achievement: 9/2011 • Time Off Award for Achievement: 8/2011 • Time Off Award for Achievement: 3/2011

Military Awards

• Afghanistan Campaign Medal • Iraq Campaign Medal • Army Commendation Medal • Combat Action Ribbon • National Defense Service Medal • Global War on Terrorism Service Medal • Sea Service Deployment Ribbon (2) • Marine Corps Good Conduct Medal • Certificate of Commendation • Certificate of Appreciation (4) • Challenge Coin from the General Michael W. Hagee, 33rd Commandant of the US Marine Corps

References

James Montgomery Defense Information Systems Agency DISA Lead IT Specialist 614-271-0367 James.Montgomery@gmail.com

Matt Snider Ask Chemicals Head of IT North and South America 614-763-0313 Mattew.Snider@ask-chemicals.com

Ravi Dass PMO-IP, DECON & MARCORSYSCOM CBRN Communications Director 757-353-8300 Ravi.Dass@usmc.mil