brenda i. gutiérrez lópez

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LIC. BRENDA IVONNE GUTIÉRREZ LÓPEZ Depto. 602, Col. Santa Bárbara, Azcapotzalco. C.P. 02230. Mexican/Single. Age: 30 years E-mail: [email protected]   Telephone: 26370242 Mobile: 044551380-9509 PROFESIONAL RESUME Experi ence of more than 7 years in the media as an insurance e mploy ee. High executive in HSBC Insurances as a disaster advi ser, risk and complaint administrator. With specialist in the areas of individual life insurances, personal accidents and medical expenses, collective and group insurances. Area of solid experience in risk selection, reinsurance administration and dividend.  PROFESIONAL EXPERIENCE HSBC CORPORATE OFFICES. TOTAL PERIO D 2002-2009 Position posted: Continuous improvement adviser and compliance Mobile Force. Seniority: 2008-2009 Functions: . Continuous improvement of Commercial Process of Mobile Force through internal auditoria’s . Manual establishment, prevention announcements, detection and eradication of bad practices of normatively indifferences. . Compliance and attachment of the regulations and institution policy. . Manu factu re and execution of written sanctions and recommendations for the carrying out of the institution policy. . Follow the per for mance of the leg al regula tio ns of the financial institutions CONSAR, AMIB, CNBV, Bank of Mexico, etc. Achievements: . Design of work programs for reviews, manufacture of organization, manuals and risk detection. . Manufacture of manual for executive training courses. . Control and establishment of corrective actions and administrative offences about the reasonability and benefit-cost of the expenses in practice of the Mobile Force. . Establishment of prevention pr ograms for the pl anni ng process, expenses checking and supervision.

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. Implementation of control filters to curb the misuse of expenses and lack of information.. Elaboration of a control panel for the staff evaluation.

Corporate Offices HSBC Afore, S.A. de C.V.

Post held: Administration commercial consultant AFORE.Seniority 2007-2008

Functions:. Development and implementation of sales meters. Concentrated and weekly reporting commercial programs including staffing.. Elaboration of monthly presentations.. Coordination for the advise of the specialist unit for people attention and salesforce.

Achievements:

. Generation of Inventory Control

. Efficient achievement of processes of travel and material resources for thecommercial power.. Elaboration and establishment of competitive process.. Project management of online sales, prospecting new customers and internetafore advice.. Development and management of career map.

Corporate Offices HSBC Insurances, S.A. de C.V.Post held: Adviser sinister LIFE and APSeniority 2003-2007

Functions:. Care monitoring, analysis and opinion of casualty claims.. Adherence to legal regulations of the institutions CNSF (National Commission of Insurance and bonds) CONDUSEF (National Commission for the protection of userinsurance and financial products) CNBV (National Banking Commission Securities)etc.. Team work under pressure and decision-making problems solutions.. Attention to internal and external customers.. Control register of complaints, law suits and litigation reserve build in.. Registry of workflow sinister people or specific reserve provisions and changes instatus.. Consultations Kroner. GCC. Hogan, Acsel.

Achievements:. Efficiency and response times for the opinion of insurance claims. Establishmentsby claims control branch and reporting monthly results.. Matrix generation manual documents and paper work.. Administration of dividends and ISR (Dotal and Group). Establishment of control over a legal claims and lawsuits, record integration.. Improved control of record-keeping.

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ACADEMIC HISTORY 

University Autónoma Metropolitana AzcapotzalcoBA. Graduate Sociology oriented to administrate insurance and financial services. / Title in progress.

PACKAGE:Microsoft Office, Internet, FOX PRO, Operating Systems management of Hogan BankAccounts and Credits, Kroner.

LANGUAGES:English: speak 70% written: 70%

COMPETITION:Leadership, team work, analysis, competitiveness, effective communication,decision making, work under pressure and initiative.

COURSES:. Package Course in Microsoft Visual Fox Pro 8.0 Fundamentals, obtaining thecertificate of participation, year 2004. “LOMA Secure Introduction” Exam PFSL 001, obtaining 8.9 given by LifeManagement Institute. Celebrated in the year 2004. “LOMA Secure Introduction” Exam PFSL 002, obtaining 9.3 given by Life

Management Institute. Celebrated in the year 2005. “LOMA Secure Introduction” Exam PFSL 003, Obtaining 8.4 given by LifeManagement Institute. Celebrated in the year 2005. “LOMA Secure Introduction” Exam PFSL 004. Obtaining 8.4 given by LifeManagement Institute. Celebrated in the year 2006. “LOMA Service to the Client Introduction” Exam PFSL 100. Results on process.Given by “Life Management Institute”. Celebrated in the year 2008“Graphoscopia and Documentoscopía” Given by the Mexican Association of SecureInstitutions, A.C. (AMIS) Celebrated in the year 2006“Graphoscopía” Given by the area of knowledge and development of HSBC Mexico.Celebrated on October 2008

. Course of Hogan and Kroner, given by the area of knowledge and development of HSBC Mexico. Celebrated on November 2008

Of course, I am sending now everything about Brenda. Rewards!From: Marcela Meroño[mailto:[email protected]]

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Mailed: Wednesday, September 09, 2009. 11:58am  To: '[email protected]'Subject: RV: Working references request of Brenda Gutiérrez.Importance: High

Hello Ma. Luisa.

I miss to send you the references about Brenda. Rewards! From: Raúl Huerta Mtz [mailto:[email protected]]Sent by: Saturday, July 25, 2009 09:16pm To: [email protected]: RV: Working references request of Brenda Gutiérrez.Importance: High

Good night

By this way I recommended Brenda Gutiérrez, she was part of my team in AforeHSBC where we where in charge of the activities of staff sub direction of commercial support, a server as sub direction of the same and Brenda as myanalyst reporting directly to me the assigned activities.

 The reason of her departure of HSBC was because of the decision about thestructure of the employee that Bank took in this last 2009.

Without another particular, I reiterate by your order.

Rewards,Raúl Huerta M.

RESULTS OF MISS BRENDA IVONNE GUTIÉRREZLÓPEZ

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 To make the evaluation of Miss Gutiérrez there wereapplicator intelligence exams, personality and social

adaptability. That made us know about how she behaves inday to day tasks and personal, as well as her intellectualcoefficient and the way she related with her similar.

After analyze the results of Miss Gutiérrez we conclude thatshe has the aptitudes and attitude to satisfy the followingexpectative of DISASTER ANALIST POSITION.

Following we presented the results obtained in the intelligence proof; this is dividingin ten areas to evaluate:

1. Information Medium

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In this proof, its evaluated the level of dissimulation that the person has obtainedthrough the environment, as saying, her significative learning. It shows the level of general culture that the person has.

2. Judgment High Medium Level

 To measure the ability to distinguish and give rank hierarchy of daily situations,and give priority in the most important.

3. Vocabulary High Medium LevelIn the vocabulary area it explore the richness of language of the person, and therelation with the cultural level and reading comprehension.

4. Synthesis High Medium LevelHere it measure the ability to analyze and detect the essence of the concept, so itssynthesize characteristic with verbal symbols.

5. Concentration Medium The proof in this part it level us the capacity of concentration and attention thatperson has in daily situations.

6. Analysis High Medium Level The proof in this area explore the experience background of knowledge andgeneral culture of the person, as well as their ability of analysis of the presentedsituations to analyze.

7. Abstraction Medium LowShows the ease of relating concepts and vocabulary richness.

8. Planning Medium HighGive us the ability to structure disorder elements and whole perceive.

9. Organization Medium This proof give us the ability to attend and concentrate in the different stages of aprocess.

10. Attention Medium The last stage of the proof evaluate the ability of reasoning without words. Theintelligence proof tell us the results of the high medium skills in most of the test,with a global intellectual coefficient of 89 points. This indicate that the person will satisfy with the responsibilities because she has

the intellectual capacities to do it.

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 The personality proof give us the information in the following areas:Aspects that evaluate the proof Five Factors: Brenda Gutiérrez Negative EmotionsIt refers the resistance grade that the person has to recuperate of tenses

situations.Level Headed : She answer in a calm way, with serenity and security. Freeof stress.Sensibility. She shows to be calm, but the surprises can make a lot of 

stress, moderate tolerance.Reactive: In what ever situation she answer in alert way, worried and upset.Anxious and tense.

Extroversion

Refers to the degrees of preference of one person to participate activelywith others,Introvert, tends to be more independent, quiet, stable and feels morecomfortable being alone.Normal: Are able to move from social situation to the isolation of workingalone.Extroverted: tends to exert more leadership, to be more friendly andcheerful, it requires being around people.

OpeningIt refers to the level at which a person is curious about the inner and outer

worlds.Conservative: Has more specific interest. Is perceived as more conventional,practical, and realistic.Moderate: Can explore new ideas with interest but not too much, as it wouldbe tired.Explorer: Has wide interest, feels fascinated by novelty and innovationcreative.

Adaptability The trait of adaptability is a measure of how we focus on the others incomparison to what we focus on ourselves.Challenger: Is more focused on their personal need and standards thanthose of the group. Defensive and aggressive.

Negotiator: Capable of passing from the leadership to the dependenceadapting to the situation.

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Adaptable: Likely to subordinate their own needs by the group. Harmony isthe most important, friendly, helpful, and may be submissive.

Goal Approach Trait goal approach relates to personal control and focus the will toaccomplish things.Flexible: More easily distracted, is more relaxed and can handle severalthings. Disorganized.Balanced: It becomes easy to change the focus to laxity, always and when ithave a goal. Ambitious.Focused: High personal control, is characterized by achievement, hard todistract. Work addiction, work addicted, overwhelmed and stubborn.

 

For any questions or doubts, I am yours to command.

 

Lic. Marcela Meroño DávilaConsulting Partner