breakthroughconversations - 10th district lay organization€¦ · listen safety safety. silence...
TRANSCRIPT
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BreakthroughBreakthrough ConversationsConversations
Successfully have the conversations,you once thought were tough!
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It’s a Physiology Thing
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When’s it best to dialogue?
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Toleration is implicit approval. approval.
Solomon Masala
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Team Breath
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Why Breathe?
“Breathing slowly and mindfully activates the hypothalamus, connected to the pituitary gland in the brain, to send out neurohormones that inhibit stress-producing hormones and trigger a relaxation response in the body. The relaxation response in the body. The hypothalamus links the nervous system to the endocrine system, which secretes the hormones that regulate all activities throughout the body.”
Sue Doucette | LIVESTRONG.com
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Speak
ListenSpeak
Listen
ListenSpeak
Dialogue:Exploring for Shared Understanding.
Shared meaning yields synergy.
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Speak
ListenSpeak
Listen
SAFETY
SAFETY
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Speak
ListenSpeak
Listen
SAFETY
SAFETY
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SilenceWithdrawing
Avoiding Masking
ViolenceControlling
LabelingAttacking
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Dialogue Goals
Unhealthy GoalsBe Right
Look Good Save Face
Keep the Peace
Healthy GoalsFind the Truth
Admit, Learn, Re-Commit
Acknowledge ChallengeKeep the Peace
Avoid Conflict
Win - Lose
Punish, Blame
Separate and Isolate
Acknowledge Challenge
Commit to Resolution
Win-Win, Produce Results
Request and Resolve
Inclusion, Partnership
Adapted from Vital Smarts | Crucial Conversations
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Start and Stay with Heart, work on ‘me’ first.
What do I really want?
What do I really want for myself?
Dialogue Tool
Vital Smarts | Crucial Conversations
What do I really want for myself?
What do I really want for others?
How do I behave if this is really what I want?
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Demonstrate Mutual PurposeDo others believe you care about their goals?
Demonstrate Mutual Respect
Make it Safe.
Demonstrate Mutual RespectDo other believe you respect them?
Apologize when appropriate.
Vital Smarts | Crucial Conversations