breakout 2 assisted digital services - richard gutsell
TRANSCRIPT
Richard GutsellHead of Business DevelopmentPost Office
Post Office® IN THE STRICTEST COMMERCIAL CONFIDENCE
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How the Post Office can enable Channel Shift
Richard Gutsell, Post Office Ltd
Make the Post Office your front office
www.postoffice.co.uk/government
Post Office® IN THE STRICTEST COMMERCIAL CONFIDENCE
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Make the Post Office your front office www.postoffice.co.uk/government
YOUROFFICE
Post Office® IN THE STRICTEST COMMERCIAL CONFIDENCE
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Locals and Mains
Make the Post Office your front office www.postoffice.co.uk/government
Post Office® IN THE STRICTEST COMMERCIAL CONFIDENCE
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Biometric services and assisted digital
Make the Post Office your front office www.postoffice.co.uk/government
Post Office® IN THE STRICTEST COMMERCIAL CONFIDENCE
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Government Services within a Main Post Office
Make the Post Office your front office www.postoffice.co.uk/government
A bank of AEI units will provide the capacity to perform over 250 biometric enrolments each day
Larger units where possible
Supporting Counters can be used as serving positions if necessary
A consultation area: Desks and computer screens for long complex transactions, assisted applications or for customer consultations.
Self service kiosks will offer an assisted digital service with
human expertise available via a video link or in-branch staff.
Queue management with meet / greet and for non-self service
equipment
Standard serving positions