brd - synopses of consulting projects and training workshops

8/4/2019 BRD - Synopses of Consulting Projects and Training Workshops

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Synopses of Consulting Projects

And Training Workshops

Division of

We believe that the best promise of prosperity for a

community rests on the desire and the ability of each of its

members to learn, to take responsibility, to embrace

accountability and to adapt to an ever-changing environment.

International Key Building2nd floorHazmieh, Baabda2901 3215 Lebanon+961 5 950 952+961 71 950 [email protected]
mailto:[email protected]://www.beyondrd.com/http://www.beyondct.com/http://www.beyondct.com/http://www.beyondct.com/http://www.beyondrd.com/mailto:[email protected]


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TABLE OF CONTENT

Page

Who we are ...................................................................................................... 2

Our Beliefs ........................................................................................................ 3

Our Services ..................................................................................................... 4

Synopses of a Sample of Consulting Projects .................................................. 5

With Public Institutions and Civil Society Organizations

With the Private sectorOur Most Popular Workshops ......................................................................... 9

I- Leadership and Management Skills Workshop SeriesII- Communication and Interpersonal Skills Workshop SeriesIII- Citizenship and Participation Workshop SeriesIV- NGOs Capacity Building SeriesV- Finance Skills Workshop Series

Methodology and Learning Approach .............................................................. 10

Partial Clients List ............................................................................................. 13


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Synopses of Consulting Projects And Training Workshops

CopyrightBeyond Consulting and Training 2009-20101

WHO WE ARE

Beyond Consulting & Training and Effiqual Management Consultants Canada

are an innovative team of consultants committed to serve you with authenticityand compassion. Our interventions embrace an integrated holistic approach,

which enables you to develop your people, establish harmony in your systems,

and achieve sustainable organizational success.

Beyond Reform & Development (BRD), a division of Beyond Consulting &

Training specializes in public sector reform programs and civil society

development in Lebanon and the Arab World. We are driven by the commitment

towards contributing to more participatory inclusive and responsive governance

systems in the Arab World.

BRD has served public institutions across the region through designing and

implementing reform projects in education, youth and local governance. We

have also built the capacity of hundreds of NGOs, in partnership with UN

agencies and international organizations to enhance internal management,governance, advocacy and campaigning skills.

Beyonds core team of consultants and those of its sister company (Effiqual

Designed Learning Canada) along with its strategic allies have contributed to thegrowth and development of a myriad of organizations in the public and private

sectors in Lebanon, the Middle East, Europe, Asia, and the Americas.

We have worked in partnership with client organizations, teams, and people to

initiate change, provide support, and foster a culture that empowers people,

encourages innovation, rewards success, and values honesty and feedback.


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OUR SERVICES

Beyond Reform & Developmentoffers services in the following areas:

Reform Interventions: BRD has extensive experience offering tailored

reforms and public sector interventions across the Arab World

particularly in the areas of education, youth, media, entrepreneurship,external relations and diplomacy, social affairs, women empowerment,

community development, local governance, prisons, and socio-economic

strategy.

Institutional Development: BRD serves public institutions throughout

the Arab World with a specialization in leadership and organizationaldevelopment; bringing to the work-place a culture of engagement,

participation and higher performance. We facilitate restructuring

processes, reengineering, human resources reform, operating procedures,

management change processes.

Capacity Building: BRD offers a holistic approach to capacity

assessment and capacity building that serves the development needs and

priorities of senior management and staff, in the fields of public service,

leadership, management, interpersonal skills; with the aim of improving

quality and public sector responsiveness.

Learning Design: BRD consultants possess expertise in designing

academic modules, training curricula, best practices manuals and

customized toolkits to serve the needs of public and private sector

individuals and organizations, in the fields of governance, accountability,

public service, participation, leadership, advocacy and policy development.

Policy Development: BRD employs evidence-based research to develop

and advocate policies at the level of central and local government. BRDoffers policy solutions tailored for public institutions that can improvecitizens lives and contribute to socio-economic growth. We have extensive

experience in designing policies for youth empowerment, electoral systems,

judiciary, education, local economic development, and good governance.


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OUR BELIEFS

We at Beyond Consulting and Training believe that the development of people is

the golden key to building organizational capacity and to sustain organizationalprosperity. The latter requires a real engagement of the person in consulting,

training and development activities, where the whole person becomes immersed in

the learning. We achieve this by:

Being fully conscious of the adult learning cycle and reflecting that byapplying a deep experiential approach to our workshops.

Balancing the technical and human dimensions, with heavy emphasis onsoft skills development and a solid integration of both sides in our

methodologies and practices. Engaging both heart and mind into the learning, inviting participants tofully invest themselves in the workshops.

Being consultants and trainers, we endeavor to bring the realities of theparticipants into the room to make their experiences very tangible, thus

preparing them to start applying the learning upon their return to their

jobs. Ensuring that follow-up and coaching activities take place to maximize

the integration of the learning into the work environment and the day-to-

day practices.

Staying in tune with the evolution of the management science and theglobal economic and corporate trends to adapt what we do to real client

requirements. Designing our consulting interventions and learning activities with a high

degree of flexibility to permit ourselves to adapt to participant

requirements on the spot while at the same time preserving the integrity

of the experience. Being biased towards Partnership as a business strategy, Self-

empowerment as the path to nurturing human potential, and Systems

Thinking and Decentralization as the journey to maximize the value ofthe investment in the human element towards organizational success and

longevity.

We are proud of the above principles, strategies and practices that we embrace in

the way we serve our clients. The feedback we get from our clients and the impact

that we have been grateful to have are our reassurance that we have made the right

choices in the journey of fulfilling our mission as management consultants and

trainers.


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SYNOPSES OF A SAMPLE OF CONSULTING PROJECTS

Following is a brief description of a sample of our integrated consulting/training

projects with North American, Gulf and Middle East Companies, publicinstitutions and civil society organizations:

With Public Institutions and Civil Society OrganizationsSocio-economic development for a city governorate in Syria: we assisted a major

international organization in facilitating stakeholders meeting and dialogue sessions

between sectors associations and the governorate of Aleppo. We also helped in

designing pilot projects to enhance cooperation between them.

Capacity-building program for NGOs in Lebanon: Between 2005 and 2010, over

200 Lebanese NGOs from all regions participated in training workshops that we have

designed and implemented. In collaboration with a Lebanese Ministry and a UN

program, Beyond has developed customized workshops for NGOs on Leadership and

Good Governance, Human Resources and Volunteer Management, Planning and

Organization Skills, Fundraising and Proposal Writing Skills, Project and Team

Management, Finance and Accounting Skills, Community Development, Advocacy

Skills

Local Economic Development: In collaboration with a major international

organization, Beyond is implementing a local economic development project targeting

137 municipalities across three regional clusters in Lebanon. The project aims at

recommending national policies that emanate from local priorities, needs and

economically viable clusters.

Social Entrepreneurship: In collaboration with an international organization,

Beyond is facilitating the inception of two social enterprises within two community

centers in Georgia. The project aims at building the capacity of community centers

staff and local leaders by enhancing their ability to transform social challenges into

opportunity for growth and community engagement.

Prisons Management Reform: In collaboration with the Lebanese Ministry of Social

Affairs, the Ministry of Interior and the Italian Cooperation for Development, Beyond

built the capacity of Internal Security Forces in 11 peripheral prisons across Lebanon.

The project culminated in a Management Reform Proposal that is currently under

consideration for future prisons policies in Lebanon.

Capacity Building and Train the Trainer Programs in the Arab World: Since

2003 Beyond has worked with Injaz (Junior Achievement) to support new staff and

volunteers in Palestine, Oman, Bahrain, UAE, Algeria, Morocco, Kuwait, Iraq


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Political Development for Political Parties in Jordan: In partnership with a major

international organization, we designed a training workshop and customized manual

focusing on Developing Consensus and Building Alliances for five political parties.

Developing Lebanons First Career Counseling Unit: In collaboration with the

Ministry of Education, we helped design and develop a career counseling curriculumand capacity building program for two years that resulted in establishing career

counseling services for public schools.

Public Water Corporation in Lebanon: We designed and implemented a capacity

assessment mechanism for this semi-autonomous public agency. Based on the

assessment, Beyond developed a capacity building program for 7 months that resulted

in enhancing the human resources practices at the level of leadership, management

and relationships within the corporation.

Entrepreneurship Development Program with National Ministry in Kuwait: We

built the capacity of youth counselors by training them on an entrepreneurshipprogram. This program was then transferred by the counselors to youth centers across

Kuwait.

Foreign Affairs and Diplomacy: We have worked closely with a Kuwaiti Ministry

to strengthen Negotiation Skills and Media Relations Strategy. We implemented a

needs-assessment for junior diplomats and accordingly development a program and

training manual on negotiation and media relations.

Women Political Empowerment in Lebanon: We worked with a major UN agency

in collaboration with a Lebanese government entity, to develop a three-month

capacity building program for 67 women candidates in the 2010 municipal elections.

The program was comprised of a campaign tool-kit customized to the Lebanese

culture and supporting the cause of women representation. We also developed training

workshops and personalized coaching sessions to cater to the needs of women. The

project culminated in a Best Practices Manual.

Prisons Reform and Capacity Building for Security Forces in Lebanon: We

developed a training series on human rights for security forces within prisons all over

Lebanon. The project culminated in policy implications that will be presented to the

Lebanese government, and partner international organizations and embassies.

Curriculum Development Local Governance & Active Participation inLebanon: Beyond designed this curriculum comprised of twelve learning modules

and compiling over 67 references collected from over 27 local and international,

governmental and non-governmental entities in Lebanon. We trained a group of 30

lead trainers who currently implement the curriculum within their organizations and

communities.


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With the private sectorMultinational bank based in Lebanon: we supported this bank in the

implementation of a new management strategy across the head office and all its

branches. Training workshops included Choices for Sustainable Prosperity, Change

Management, Dealing with Responsibility and Accountability, ReformingManagement Practices

Diversified manufacturing group - Lebanon: we have been working with this

group since 1997. Our initial mandate was to help them formalize their training

process and to institutionalize their training department. The project evolved into

supporting the anchoring and dissemination of a group-wide culture and management

philosophy. This consulting project has been complemented by a wide range of

workshops and sessions for a cross-organizational and cross-functional representation

of hundreds of participants, from Senior Management to Shop-floor employees.

Topics include Business Ethics, Behavioral Choices for Success, Empowering

Leadership, Managing Change, Consulting Skills, Selling Skills, Train-the-trainer,

Coaching, various modules in Management and Supervisory Skills, Interpersonal

Skills, Personal Development, Relationship Building

Diversified industrial group - KSA: have worked with this group on an overall

restructuring effort aiming at embracing distributive management systems, with a

choice for empowerment and partnership. A systematic and systemic approach was

undertaken to reform the Human Resources management practices, including,

compensation and remuneration system, salary scales, hiring process, training and

development. This effort was as well support by a variety of training workshops.

Food industry group Lebanon and KSA: we have been working with this group

on a complete restructuring process, including reform of various functional

departments, change of management, human resources, information and financial

management practices. The full cycle of hiring and engaging employees was

reformed, and it included a complete rethinking of the way people are integrated,

motivated and retained. The latter was actualized through employee and salary

surveys, new compensation systems, redistribution of roles and responsibilities,

adjustments of job descriptions and performance appraisal tools, and re-engineering

of training and development processes.

Once again, this project was supported by various training interventions in Change

Management, Human Resources Management, Empowering Leadership, SupervisorySkills, Coaching, Time and Priority Management

Hospitality industry group Lebanon and KSA: have been working with this

group on setting up new hotel, restaurant, conference centers and travel operations

throughout the Middle East and Gulf region. Our interventions have included the set

up of Human Resources Management Systems and Practices. These systems have

included: Strategic HR planning, Operational HR Planning, Job Analysis & Design,

Personnel Management, Recruitment, Employee Testing & Selection, Motivation &

Retention, Orientation, Training & Development, Appraising Performance, Job

Enrichment, Managing Careers, Establishing Salary Scales, Compensation and

Reward plans. HR Analysis Tools and Reporting


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General insurance and reinsurance company - Lebanon: we were involved with

this company for more than one year in a consulting and training process to hone

skills and nurture a spirit of entrepreneurship. Workshops covered training in

Empowerment, Leadership, Commitment, Living out your Values, Active Listening,

Active Dialogue, Giving Support

Medical trade group Lebanon, Middle East and North Africa: we have been

supporting this group in developing and implementing their growth and market

penetration plans and have conducted for them training in Leadership, Management,

Finance, Marketing and Sales Skills. We are currently working with them on

establishing a training process aimed at linking individual and team performance to

company strategic and operational objectives to job and personal development

requirements.

Paper converting company - Canada: Supporting Change, Modernization and

Quality initiatives. Improvement processes with clients towards building management

systems and practices to ensure sustainable prosperity using a systemic approach concurrently improving productivity, client and market adaptability through employee

involvement and commitment. Interventions have also focused on working with some

clients to transition from a Family-owned business mindset to an Institutional

mindset.

Apparel industry group USA and Canada: we have been consulting for this

group for more than ten years. We have helped in the set-up of a new company, in the

acquisition and cultural integration of two additional companies, and in the set-up of a

group structure covering all functional aspects. Various training workshops and the

set-up of a learning organization model were also part of this process.

Fully integrated furniture company Lebanon: We have supported this client in

their expansion plans and to transition to a new organizational structure and to new

facilities. This project is still on-going with consulting, recruiting and training

intervention.

IT solutions development, integration and consulting company Lebanon:Supported the complete start-up of this company and helped them in developing their

strategic, business and operational plans. We continue to help them in their business

evolution process through consulting, recruitment and training.

GSM group multinational: We have been the sounding board for this group in

their expansion across a number of countries in Asia, Europe and Africa. Recruitment

and training services have also been provided to this client.

Fine papers manufacturing company USA and Canada: helped this client

implement a company-wide "Integral Quality" Continuous Improvement process,

across head office, five manufacturing plants, and ten trade operations. The latter

included the reform of the human resources function, and the definition of policies,

strategies, and plans for the change process. We supported this company as well in the

complete life cycle project for the building of a new paper mill, a two billion dollar


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project. We have worked with this client for more than twenty years and have trained

more than three thousands of its employees over the years in a myriad of topics.

Other consulting projects: we have also served other clients in the same industries

as the above clients, and in the automotive, metal, cosmetic, retail, education, hotel,

pharmaceutical, and healthcare industries. Our consulting services have also beenwidely used in the public sector and with NGOs.

For a large number of multinational companies: we have worked with these

various companies in a variety of industries on training needs analyses, delivery of a

multitude of standardized workshops, and the development and conduct of

customized or tailor designed workshops in the areas of management, leadership,

consulting skills, team development, and other soft skills development and

organizational capacity building.


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OUR MOST POPULAR WORKSHOPS

Below is an overview of a partial list of workshops that we believe will contributenicely to the employees training and development plans and will nurture the

learning within organizations towards the fulfillment of their short term and long

term operational and strategic goals and aspirations.

All these workshops are subject to adaptation and customization based on

the participants qualifications, managerial level and organizational needs.

I- Leadership and Management Skills Workshop SeriesFlawless Consulting Skills

Empowering Leadership: Personal and Organizational Requirements

Leadership Traits and Management SkillsLeading High Performance Teams

Diversity and Cultural SynergyChange Management

Leading Board Effectively

Coaching: Depth, Clarity and Responsibility

Conflict Management

Corporate Governance

Business Ethics

Strategic Thinking and PlanningBusiness Planning

Mini MBA Program

HR Management

The Train The Trainer

Supervisory Skills

II- Communication and Interpersonal Skills Workshop SeriesEffective Communication Skills

Team Building and Management Skills

English Business Writing

Presenting with Impact

Negotiating wants and agreements

Dealing with Others Assertively

Solving Problems with Creative Minds

The Lateral and Analytical Thinking

Creativity Workshop

Influencing Others

Self Management


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Stress Management and Self Empowerment

Applying Emotional Intelligence into the Business

Mind Mapping and Brain Training

Managing Time and Prioritizing Tasks

C.A.R.E. Mindset A Customer ServiceNurturing Collaborative and Partnership Selling

Account Management and Trust-Based Relationships

III- Civic Participation Workshop SeriesCitizenship Education

Electoral Systems

Local Governance and Youth Participation

Advocacy and Campaigning Skills

Monitoring MethodologiesWomen Participation and Political SkillsNegotiation and Building Alliances

IV- Civic Education SeriesLocal Governance and Active Participation (Curriculum)

Active Citizenship (Curriculum)Youth Participation

Political Participation and Influencing Strategies

V- NGOs Capacity Building SeriesLeadership and Management Skills

Internal Governance and Accountability

Planning and Organization Skills

Social Entrepreneurship (Curriculum)Community Development

Volunteer Mobilization and Management

Project Management

Fundraising and Proposal Writing

VI- Finance Skills Workshop SeriesAccounting and Budgeting Principles

Finance for Non Financial People

Investor Relations

VII- Local Governance SeriesCommunity Development

Relationship with the MediaMunicipal Code Workshop


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Electoral Law and Required Reforms

Local Development Policy

VIII-Advocacy & Campaigning SeriesStrategy and PlanningResearch Methods

Research and Advocacy

Advocacy and Lobbying Workshop

Developing Campaign Messages Series

IX- Political Development SeriesPolitical Party Development Workshop

Policy Development Workshop

Electoral Campaigning Workshop

Building Coalitions Workshop

Negotiation and Building Alliances WorkshopWomens Empowerment and Political Participation Workshop

Assertiveness and Strategy Development Workshop

Conflict Resolution Workshop

Consensus Building Workshop

X-Monitoring Methodologies SeriesElectoral MonitoringLegislative Monitoring

Candidates Monitoring

Municipalities and Local Government MonitoringMonitoring Policy Reform

XI- Stakeholders Relations SeriesNGO-Constituency Relations

International Organizations & Local Partners: Building Trust and

Creating ImpactGovernment-Civil Society Relations : Moving towards CollaborativePartnerships


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METHODOLOGY AND LEARNING APPROACH

The methodologies and learning approach that we employ are highly

experiential. When we are engaged in consulting and training services, we makesure that we partner with our clients by involving client employees throughout

the interventions to warrant that knowledge is being transferred into the clientorganization, and thus we reduce long-term dependence on external consultants

and trainers, and we nourish and build the internal capabilities.

All our consulting interventions and learning and development activities apply

as well this experiential approach, with heavy emphasis on practice,simulations, role-plays and cases drawn from the real work environment, and

job realities and situations.

Furthermore, we use videotaping and debriefing to allow the participants to

experience themselves in action and assess their own readiness for the desired

mindset.


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PARTIAL CLIENT LIST

Here are some of the organizations that have been served by our team. The list is testimony to

our talent to help craft and implement successful change management programs supported by

resourceful and innovative training styles and methods.

Private Sector:

Abu Dhabi Islamic Bank

Algorithm - Lebanon

AlicoLebanonAl Othman GroupSaudi Arabia

Al Shaya Group - Kuwait

Amex - Canada

AXA Middle East

Azadea Retail Group

Azadea Hospitality, Food & BeverageBankers Assurance - Lebanon

Bank of Beirut and Arab Countries - Lebanon

Bank of Khartoum

Bell Canada

Bell MobilityCanadaBooz & Co.

Canadian Imperial Bank of Commerce

Carlton Al Moaibed HotelSaudi ArabiaCiticorp

Coca-Cola - International

Daher GroupLebanon

Domtar Pulp and Paper - CanadaFarra Design Center - Lebanon

Freescale - Worldwide

Hewlett Packard - Worldwide

Hydro-Quebec - Canada

Indevco GroupLebanonIntercontinental Bank - Lebanon

Johnson & JohnsonInternationalKuwait Petroleum Corporation

Lebanon and Gulf Bank

Medicals InternationalMiddle EastManulife Financial - Canada

Microcell - Canada

MotorolaWorldwide

National Bank of KuwaitNational Commercial BankSaudi ArabiaNapco GroupSaudi Arabia

Nortel - Canada

NovartisWorldwide

Pratt & Whitney Canada

Price Waterhouse Coopers - Canada

Royal Bank - Canada

Sabis Educational ServicesMiddle EastSony of Canada

Sultan Center - Kuwait

Syncrude - Canada

Update GarmentLebanonVia RailCanadaWalaa InsuranceSaudi Arabia

KPCKuwaitZain - Kuwait

Public Sector:Banque du Liban

Iraqi Ministry of Human Rights

Kuwaiti Ministry of Foreign Affairs

Kuwaiti Authority for Youth and Sports

Lebanese Ministry of EducationLebanese Ministry of Social Affairs

Lebanese Ministry of Environment

Lebanese Ministry of Interior

Office of the Minister of State for Administrative

Reform

Myah El Bekaa Corporation - Lebanon

Ontario Ministry of Industry

National Council for Women

Various Lebanese Municipalities

Non-Governmental Organizations:United Nations Agencies

European Union & Commission

Escwa

Lebanese Red Cross

Save the ChildrenRelief International

Catholic Relief Services

Young Entrepreneurs Association

Friedrich Ebert Foundation Projects

Center for Research & Training for Development

Injaz Lebanon

Mercy Corps

Catholic Relief Services

National Democratic Institute

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