brandi mckinney, sphr, shrm-scp hr director, alabama ......brandi mckinney, sphr, shrm-scp hr...
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Brandi McKinney, SPHR, SHRM-SCPHR Director, Alabama Credit Union
205 FTE (2 Telework)205 FTE (2 Telework)
$736M/Assets$736M/Assets
28 Branches in 28 Branches in Alabama/Florida
T k & D l tTeamwork & Development
A hi t ill F llAchievement will Follow
• In‐Place Tools
• The Event
• Decisions and Resolution
• The Aftermath
• Victim Supportpp
• Debriefing
k d i• Takeaways and To‐Do Lists
One Call Now
Ongoing Operations
Security Team
l Employee Assistance Program
3‐ Hour Hostage Situation
No physical injury No physical injury
Support from Support from everywhere
230 incidents from 1996‐2012
97% Male
Median Age: 35
40% take own life
Source: NYPD Active Shooter Study, 2012
STAY CALMSTAY CALM.
ASSESS YOUR LOCUS OF CONTROL.
KEEP YOUR PHONE CHARGER HANDY.
Call Center Operations
Area Branches Closed
Network Access
Mass Communications
Limited number in building
Victim statements
Sustenance andComfort
St ff Di l ti Staff Dislocation
Media
Network Access
Physical CleanupPhysical Cleanup
Reach Out to Others
Discuss “Situation Turn” Scenarios
Reach Out to Others
Internal Communication Strategies
Membership/Vendor Communication StrategiesStrategies
Media Strategies
Immediate v. Long-Term Changes
FBI Victim Support Increased police patrol
EAP Debrief Intranet Page
Counseling Movie Night
Time off
Weekend getaway
Check‐Ins
Pet Therapy Weekend getaway Pet Therapy
Culture of support
Regular training
Designate backups for emergency contacts
Security Assessment
Emergency Alert System
Disaster Recovery/ Business Continuity Business Continuity Planning and Practice
Technology Awareness
Send emergency alert
Designate leader “handler” gand supplies “handler”
Hold off media until l tiresolution
Generate employee roster
Set Emergency Contacts in motion
Be at “hub” if possible/safep /
Call your momCall your mom
