Capabilities and Expertise

Helping Clients Succeed

Making the Client’s Mission Our Mission

Delivering Results That Endure

Booz Allen Hamilton

partners with clients to solve

their most important and

complex problems, making

their mission our mission

and delivering results that endure

Our Mission

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Helping Clients Succeed Today and Be Ready for What’s Next

Booz Allen Hamilton has been at the forefront of strategy and technology

consulting for nearly a century. Today, Booz Allen is a leading provider of

management and technology consulting services to the US government in

the defense, intelligence, and civil markets, and also serves corporations,

institutions, and not-for-profit organizations. The firm is a well-known, trusted,

and long-term partner to our clients, who seek our expertise and objective

advice to address their most important and complex problems.

We attribute the strength of our client relationships, the commitment of our

people, and our resulting growth to our management consulting heritage and

culture, which instills our relentless focus on delivering value and enduring

results to our clients. We have a collaborative culture, supported by our

operating model, which helps our professionals identify and respond to emerg-

ing trends across the markets we serve. By combining a consultant’s problem-

solving orientation with deep technical knowledge and strong execution,

Booz Allen helps clients achieve success in their most critical missions—

as evidenced by the firm’s many client relationships that span decades. Our

approach to client service leverages our matrix of deep domain expertise in

the defense, intelligence, and civil markets and our strong capabilities in strat-

egy and organization, analytics, technology, and engineering and operations.

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Booz Allen at a Glance

• Founded in 1914

• Headquartered in McLean, Virginia

• NYSE: BAH

• More than 25,000 employees

• Annual revenue: more than $5 billion

• Web site: www.boozallen.com

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Booz Allen’s reputation—earned over nearly a century of delivering exceptional management and technology consulting services to our clients—is measured by our clients’ success, the excellence of our people, and our spirit of partnership.

A Consulting Heritage That Sets Us ApartBooz Allen leverages its past to help clients prepare for the future. Our legacy in manage-ment consulting enables us to see, hear, and innovate on behalf of our clients in ways our competitors cannot. Each day, we look beyond the requirements of a single client engage-ment to address the broader context of our client’s mission. Our approach is framed by the key distinction that we don’t have customers, we serve clients. Our long track record of client satisfaction is evidenced by this: We have relationships that go back an average of more than 20 years with our 10 largest client organizations. Our ability to meet and exceed client expectations originates in a well-established collaborative culture uniquely supported by the firm’s operating model.

Deep Technical, Engineering, and Analytic ExperienceAs the needs of our clients have grown more complex, Booz Allen has expanded beyond its management consulting foundation to develop deep expertise in technology, engineering, and analytics. Today and into the future, powerful ideas embrace both strategy and tech-nology. Booz Allen’s technical, engineering, and analytic excellence is backed by strategy, which enables our clients to rest assured that their solution will meet the full mission goal.

Helping Clients Meet Their MissionBooz Allen provides consulting services primarily to the US government in the defense, intelligence, and civil sectors, as well as to corporations, institutions, and nonprofit organizations. Today more than ever, our clients face increasingly complex demands from citizens, businesses, local governments, and global allies and adversaries. Our clients must tackle such pressing challenges as protecting the homeland, combating global terrorism, providing vital citizen services, and improving cybersecurity. To help clients address complex issues in ways that will endure for years to come, Booz Allen leverages its deep functional knowledge, which spans strategy and organization, technology, analytics, and engineering and operations. We look at problems through multiple dimensions to understand our clients’ real needs and to develop effective results. The results enable our clients to accomplish their missions and seize opportunities.

Changing Our World for the BetterFor nearly a century, Booz Allen has served clients, conducting business with integrity and adherence to the highest ethical standards. While our primary goal focuses on helping clients succeed, we never lose sight of how our work can impact the world and make it a better place. The people of Booz Allen draw on their heart, their intellect, and their spirit of service to make a difference. Beyond office walls, our people make a difference in the communities in which we live. We do so in ways as varied as incorporating eco-friendly practices and policies into the arts, helping young people learn science and math skills, and developing a long-term program to prevent marine debris from entering the earth’s oceans. Our firm cultivates a pluralistic culture in which all can contribute.

Delivering Results That Endure

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Representative ClientsUS Government• Department of Defense

• Air Force, Army, Navy & Marine Corps

• Department of Energy

• Department of Health & Human Services

• Department of Homeland Security

• Department of Justice

• Department of Labor

• Department of Transportation

• Department of the Treasury

• Internal Revenue Service

• NASA

• National Reconnaissance Office

• National Security Agency

• US Centers for Disease Control & Prevention

• US General Services Administration

• US Environmental Protection Agency

Commercial• Leading Investment Firm

• Worldwide Specialty Chemical Company

• Major Insurance Company

• Diagnostic Testing Corporation

• Communications Systems Provider

• Global IT Provider

International (numerous countries)

• Business Trade Investment Programs

• Foreign Military Sales Programs

• Commercial Legal & Institutional Reform Programs

Not-for-Profit Organizations• Smithsonian Institution

• CARE

• Habitat for Humanity

• American Red Cross

• Bill & Melinda Gates Foundation

• Children’s Inn at NIH

Our Areas of Expertise• Acquisition & Program Management

• Advanced Analytics & Innovation

• Business Analytics

• Cybersecurity

• Engineering

• Human Capital, Learning & Communications

• Intelligence & Operations Analytics

• Mission & Industry Expertise

• Mission & Performance Analytics

• Operations

• Organization & Process Improvement

• Public Infrastructure

• Strategic Technology & Innovation

• Strategy & Change

• Supply Chain & Logistics

• Systems Development

• Systems Engineering & Integration

• Technology

Markets We Serve• Civil Government Agencies

• Commercial

• Defense

• Energy

• Environment

• Financial Services

• Health Industry

• Homeland Security

• Intelligence Community

• International Development & Diplomacy

• Law Enforcement

• Not-for-Profit/NGO

• Transportation

Most of our government work is a matter of public record. We guarantee our commercial clients confidentiality, although some allow us to discuss our work publicly on their behalf.

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Representative Client Engagements

Federal Transit AdministrationClient’s Challenge: Following the 9/11 attacks, the federal government needed to move quickly to determine vulner-abilities of transit systems and make changes to protect passengers and employees.

What Booz Allen Did: Worked with federal authorities and 35 local transit authorities around the nation to identify transit system threats, recommend countermeasures, and in just 30 days, develop a vulnerability assessment tool.

Results: FTA adopted a 20-point counterterrorism strategy to help transit agencies across the nation prevent and mitigate the potential effects of a terrorist attack.

GovBenefits.govClient’s Challenge: Simplify processes for citizens seeking eligibility information on more than 1,000 government ben-efits programs, eliminating the need for individuals to search through millions of separate Web pages.

What Booz Allen Did: Worked with Department of Labor, Office of Management and Budget, and other federal agencies to create and launch a user-friendly public Web site in only 96 days.

Results: Seventeen federal agencies and numer-ous state and local stakeholders provide informa-tion on more than 1,000 benefit and assistance programs via the site.

Centers for Disease ControlClient’s Challenge: Change the way more than 60 million doses of pediatric vaccine are ordered, dis tributed, and monitored annually, while also generating cost savings for the program.

What Booz Allen Did: Worked with the CDC to review and analyze vaccine man-agement at the federal, state, and local levels, ex-amining the supply chain to streamline operations and reengineer vaccine management activities.

Results: New supply chain management model; one-time savings of $150 million; ongoing annual savings of $25-47 million.

Defense Information Systems Agency Client’s Challenge: Address price, responsiveness, and customer service challenges related to acquiring commercial satellite communications (SATCOM) services for the Department of Defense, which faced a tenfold

increase in demand for satellite bandwidth.

What Booz Allen Did: Helped transform DISA’s commercial satellite services function by con-ducting a detailed review of how DISA acquired its services, analyzing how competitive these services were compared with those of the commercial marketplace, and evaluating how DISA interacted with customers.

Results: Spend analysis avoided a 50 percent congressional withhold on DISA’s upcoming fiscal year funding. New relationships with the com-mercial satellite industry were established, and service to DISA’s military customers improved.

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Pediatric Hospital Fund-raisingClient’s Challenge: An internationally respected pediatric hospital wanted to improve fund-raising to support research and continue its commitment to treating patients regardless of their ability to pay.

What Booz Allen Did: Partnered with hospital fund-raisers to segment donors, understand the value proposition and giving potential, and con-duct portfolio optimization to increase revenue. Applied Lean Six Sigma method ologies, a new approach for not-for-profits, to reduce costs.

Results: A strategy enabling fund-raisers to better identify growth areas and target donor groups, setting a path to double gross revenue in six years while lowering overhead. The hospital’s strategy is on track: fund-raising goals have been exceeded for the first two of the six years, and goals for overhead reduction have been achieved.

US Army Materiel CommandClient’s Challenge: The Army urgently needed a durable, secure common access card to connect to the Research in Motion (RIM) BlackBerry through wireless technology.

What Booz Allen Did: Performed rigorous security

testing of the RIM BlackBerry Bluetooth-enabled smart card reader. In six weeks—one-fourth the time normally required—issued report showing the device met Army security requirements.

Results: RIM BlackBerry smart card reader approved for use by the Army and all other branch-es of the military. Firm’s methodology provides DoD with an approach for testing security of all Bluetooth-enabled smart card readers.

US Navy Submarine AcquisitionClient’s Challenge: To acquire Virginia-class submarines within plan, the Navy needed to cut per-unit costs by 20 percent—a goal complicated by joint production arrange-ments between two major shipbuilders.

What Booz Allen Did: Developed a unique approach to design for affordability, called ISSR (Inherent, Structural, Systemic, Realized); joint teams created 40+ initiatives to improve design, scheduling, production, and testing.

Results: Submarine acquisition processes were transformed and estimated costs reduced by $3.8 billion; lower costs enabled the Navy to accelerate plans for doubling construction to two boats per year.

Major US-Based Financial InstitutionClient’s Challenge: Cyber-security—meet an aggressive regulatory deadline for e-authentication and enhance fraud management capabilities.

What Booz Allen Did: Designed and implemented an enterprise-wide program

management office (PMO) to update authentication policy. Booz Allen is also working with the client to identify services; develop and implement an enterprise authentication risk assessment process; perform risk assessments and track compliance; report to federal regulators; and create a proactive fraud assessment capability and data-gathering team.

Results: Full compliance with federal authenti-cation regulations. Integration of core risk assess-ment and PMO functions into business processes. Reduction in overall fraud exposure and lower regulatory compliance costs.

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“Success—being the best—in consulting takes intellect, energy, knowledge, training, expertise, analytic power, and an ability to present your ideas. You must want to help others…you must listen…and you have to do outstanding work.”—Founding Partner James Allen

Throughout its 95-year history, Booz Allen Hamilton has offered its clients one thing—exceptionally talented people with a commitment to excellence, a talent for client service, and a passion for making a difference.

We hire and develop individuals with diverse capa-bilities in a culture that embraces multiple points of view and fosters the exchange of innovative ideas as well as proven approaches. Our staff members join us with experience as professionals in govern-ment, the military, industry, or academia, or with knowledge gained at the world’s top graduate schools. This diversity creates teams with varied working styles and backgrounds, enabling us to mesh seamlessly with clients—we speak their language—and bring them both fresh perspectives and in-depth knowledge to help solve their most complex, multidimensional problems.

Booz Allen is known for its brains and heart. Our talented and diverse staff members do great work while caring for each other, our clients, and our communities. As an employer of choice, we offer our people a unique environment in which to work, learn, and grow:

Unparalleled Workforce Booz Allen is a “people business.” Our success depends on our ability

Our People

to attract, retain, and develop the very best and brightest individuals. Our staff members value working with talented, collegial coworkers.

Strong Values-Based Culture Our 10 core values—client service, diversity, excellence, entrepreneur-ship, teamwork, professionalism, fairness, integrity, respect, and trust—define how we work together and partner with clients to help them succeed.

Work That Makes an Impact Our staff members take pride in the fact that their work supports the health, security, and well-being of our nation by help-ing clients achieve their mission. We also support our employees’ commitment to community service.

Strong, Sustained Business Performance For more than a decade, our US government business has enjoyed double-digit growth and strong profit-ability every year.

Commitment to Professional Development and Work-Life Balance We offer staff members the opportunity to build a career and define success in terms that fulfill their professional aspirations and accommodate their personal circumstances.

Our employees choose Booz Allen not just for a contract or two, but for a whole career.

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Every year we receive numerous awards and accolades recognizing our contribution to our clients’ missions, our impact on the communities where we work and live, and our success in creating a workplace for our people that challenges and satisfies them and strives to make them better.

Recent Awards

Consultant of ChoiceAward* Source Achievement

Nunn–Perry Award Department of Defense Mentor-Protégé Program

This is the third time the firm has been honored with this prestigious award, which recognizes successful mentor-protégé relationships in support of Department of Defense programs

10 Best Corporations for Veteran-Owned Businesses (2005–2010)

National Veteran-Owned Business Association

The list honors the most successful large corporations that engage the nation’s 3 million veteran-owned business as subcontractors or suppliers

Black Engineer of the Year Award

Career Communications Group Executive VP Lloyd Howell was 2011 Black Engineer of the Year, and nine other Booz Allen staff were also honored. In 2010, 13 staff were honored

Government Contractor of the Year, Executive of the Year

Fairfax County Chamber of Commerce, Professional Services Council, Washington Technology

In 2010, Booz Allen CEO Ralph Shrader was named Government Contractor Executive of the Year. In 2008, for the second time, the firm was named Government Contractor of the Year, which recognizes financial and operational accomplishments (see award, right)

Employer of Choice100 Best Companies to Work For (2005–2011)

FORTUNE magazine Booz Allen has made the distinguished list seven years in a row

100 Best Companies for Working Mothers (1999–2010)

Working Mother magazine We have ranked among the nation’s most family-friendly firms for 12 consecutive years

Best Firms to Work For Consulting Magazine This is the seventh time Booz Allen has received this recognition

2011 Vault Technology Consulting 25

Vault.com Booz Allen ranked No. 1 on the inaugural list, which showcases the firms deemed “Best to Work For”

Great Places to Work (1999–2009)

Washingtonian magazine For the sixth consecutive time, Booz Allen was chosen as a top workplace in the Washington, DC, area in this biannual competition

Good Corporate CitizenBlue Diamond Award Fairfax County

Chamber of CommerceThe award honors organizations committed to community engagement and philanthropy in the Washington, DC, area

Washington Business Hall of Fame (2009)

Washingtonian, Greater Washington Board of Trade, Junior Achievement

Chairman and CEO Ralph Shrader was honored for making significant contributions to the quality of life in the Washington, DC, area through his business excellence, innovative leadership, and community involvement

Corporate Social Responsibility Award (2009)

Colorado Springs Regional Economic Development Corporation

Presented to the firm’s Colorado Springs office for operating its business in a way that ultimately contributes to a high quality of life in the Pikes Peak region

Excellence in Workplace Volunteer Programs

Points of Light Institute For employee volunteer programs and corporate vision

* Awards and recognition received in 2010, unless otherwise noted.

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Booz Allen Through the Years

1914Edwin G. Booz opens a business in Chicago that performs “municipal investigations” and will evolve into the global consulting firm Booz Allen Hamilton

1929 James L. Allen joins Ed Booz, whose major clients include US Gypsum Company, Goodyear Tire & Rubber Co., Montgomery Ward, the Chicago Daily News, and the Chicago Tribune

1935 Carl L. Hamilton joins the firm and writes its first Code of Ethics

1940 The US Navy and US Army enlist the firm to help them prepare for the impend- ing war, launching Booz Allen’s nearly 70-year association with the military

1950s Postwar expansion brings numerous clients, including Johnson Wax, RCA, NBC, and Cessna, and the firm is a leader in the burgeoning field of management consulting

1957 Samuel C. Johnson of S.C. Johnson & Son Inc. and Booz Allen VP Conrad Jones publish the landmark article “How to Organize for New Products,” introducing the product life-cycle curve, in Harvard Business Review

Principal office

Places where Booz Allen is serving clients on long-term engagements

Booz Allen Offices

1957 Samuel C. Johnson of S.C. Johnson & Son Inc. and Booz Allen VP Conrad Jones publish the landmark article “How to Organize for New Products,” introducing the product life-cycle curve, in Harvard Business Review

1969 Net billings reach $55 million, having doubled since 1956

1979 Booz Allen begins work with Chrysler Corporation, helping the automaker accomplish its historic turnaround

Photo Credits Page 4: (clockwise from top left) Medioimages/Photodisc, iStockphoto, Ryan McVay/Photodisc, Digital Vision/Punchstock; Page 5: (clockwise from top left) iStockphoto, Shawn P. Eklund/US Navy Photo, iStockphoto, © moodboard/Corbis; Page 6: © Dan Bigelow; Page 9: © Frasier Photography

1990sThe firm undertakes major award-winning transformation projects for US government clients

1999 Ralph Shrader becomes chairman and CEO, and sales exceed $1 billion

2000sBooz Allen partners with clients across industries and the government to address threats to national security

2004 The firm celebrates 90 years of client service

2008 Booz Allen separates its core businesses— US government and commercial management consulting—into separate companies to better serve its clients

2010Booz Allen Hamilton is listed on the NYSE on November 17. The firm breaks through the $5 billion revenue mark and has more than 25,000 people helping clients succeed today and be ready for what’s next

The most complete, recent list of offices with their addresses and telephone numbers can be found on boozallen.com

Aberdeen, MDAlexandria, VAAnnapolis Junction, MDArlington, VAAtlanta, GAChantilly, VACharleston, SCCharlottesville, VAColorado Springs, CODayton, OHDenver, COEatontown, NJ

Falls Church, VAHerndon, VAHonolulu, HIHouston, TXHuntsville, ALLeavenworth, KSLexington Park, MDLinthicum, MDLos Angeles, CAMcLean, VANorfolk, VAO’Fallon, IL

Omaha, NEPensacola, FLPhiladelphia, PARockville, MDRome, NYSan Antonio, TXSan Diego, CASan Francisco, CASarasota, FLStafford, VATampa, FLWashington, DC

Principal Offices

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Corporate Headquarters8283 Greensboro Drive • McLean, Virginia 22102

www.boozallen.com

Ready for What’s Next