boosting productivity june 2011

Boosting productivity

by Toronto Training and HR

June 2011

Contents3-4 Introduction to Toronto Training and HR5-6 Definition7-8 Measures of productivity9-10 Growth in GDP per hour worked11-12 Multifactor productivity growth13-14 Productivity beyond the numbers15-16 Framework for unbundling productivity growth17-19 Canadian initiatives to raise productivity20-21 Drivers to improve productivity22-25 How HR can boost line manager

productivity26-27 Leader productivity28-29 Increasing employee productivity30-31 Silent killers of productivity32-38 Keys to productivity39-43 Time rules44-46 Recipes for success47-48 Case study49-50 Conclusion and questions

Introduction

Introduction to Toronto Training and HR

• Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden

• 10 years in banking• 10 years in training and human resources• Freelance practitioner since 2006• The core services provided by Toronto Training and HR

are:- Training course design- Training course delivery- Reducing costs- Saving time- Improving employee engagement &

morale- Services for job seekers

Definition

DefinitionWhat is productivity?

OutputsInputsWhich sector of the economy is being examined

Measures of productivity

Measures of productivityValue-added per person/person-hourfor whole economy and industry group (labour productivity)Value-added per unit of total relevant input (a weighted average of quality adjusted labour and capital)Gross output of publicly funded services per unit of total relevant input (a weighted average of quality adjusted labour, purchased inputs and capital)

Growth in GDP per hour worked

Multifactor productivity growth

Productivity beyond the numbers

Productivity beyond the numbers

PeopleOrganizational designCompensation and reward designTechnology and interfaceExecutive facilitationQuality, LEAN, Six Sigma, BPR Processes

Framework for unbundling

productivity growth

Framework for unbundling productivity growth

Identification of knowledge gaps Overarching research question Research diagnosticDevelopment of a research strategy and methodologiesPolicy recommendations

Canadian initiatives to raise productivity

Canadian initiatives to raise productivity 1 of 2

The Bank of Canada has been successful in maintaining a low and stable inflation rateFederal and provincial governments have taken important steps to shore up public finances since the near-crisis of the mid-1990sTrade agreements, notably NAFTA, have enhancedcompetitive pressures across the economyTaxation policy has become dramatically morefavourable towards capital investment

Canadian initiatives to raise productivity 2 of 2

SCOPE FOR IMPROVEMENTKey industries within Canada remain shielded from adequate competition which likely stifles the incentives to innovateThe corporate income tax structure discourages small firms from growing into highly productive large firmsCanada’s immigration system is not meeting the country’s labour force needs as efficiently as it could

Drivers to improve productivity

Drivers to improve productivity

Building leadership and management capabilityCreating productive workplace culturesEncouraging innovation and the use of technologyInvesting in people and skillsOrganizing workNetworking and collaborationMeasuring what matters

How HR can boost line manager productivity

How HR can boost line manager productivity 1 of 3Establish an “open door” policy for front-line managers, possibly in a casual setting such as a coffee hour, to promote a continuing relationship and the sense that HR is always ready to hear managers’ concernsProvide management enrichment through in-house HR workshops or discussions for front-line managers throughout the year, preferably brief events-one hour is best-targeted to specific workplace rules or questions

How HR can boost line manager productivity 2 of 3Seek feedback from front-line managers through periodic surveys or questionnaires, being mindful that anonymity could be important for managers who otherwise might be apprehensive that “seeking help” could be construed as weakness on their partBe prepared to share the results of surveys with senior managers and find ways to address the issues raised through further interactions with the front-line managers voicing the concerns

How HR can boost line manager productivity 3 of 3Emphasize to top corporate leaders that HR has the tools to build profit by supporting and engaging the front-line agents most responsiblefor the business’s successEstablish tracking procedures to monitor the successes, failures, and growth of the front-line management team and to provide top leadershipwith the tools it needs to evaluate its front-line managers

Leader productivity

Leader productivity

Teach others that “not in their job description” should be “not in their vocabulary”Save the day nowMaintain a unified frontSet (and manage) expectationsDon’t just make rules-build characterEngage your employeesLead by example

Increasing employee productivity

Increasing employee productivity

Employee doesn't know what's expected of him/herEmployee doesn't have the necessary skillsEmployee doesn't understand there's a negative consequence for the behaviourEmployee's positive behaviours are ignored/punishedEmployee's ability to do the work is hindered by a process that's not workingThe employee is not challengedEmployee has personal problems that are interfering with his/her work

Silent killers of productivity

Silent killers of productivity

Degenerative moodsLack of listeningWorship of informationSuppressing innovationModern indentured servitude

Keys to productivity

Keys to productivity 1 of 6

ACTIVITYKnow why you work hard and what you are trying to achieveKnow what to do, when to do it, and whyCreate systems to perform tasks more efficiently, so you can leave the office on timeRegularly rest and recharge yourselfDo the day’s most profitable and valuable tasks first


AVAILABILITYRefuse requests when appropriate Set appropriate boundaries Push a task down to the lowest level ofresponsibility Schedule your day realistically around your key activitiesWeigh the results of attending meetings against the results you could produce


ATTENTIONStay focused on your workLeave distractions for downtimeLimit your multi-tasking in order to maximize your productivityDon’t allow socializing to overwhelm your productivityDon’t let your productivity technologytake over your life


ACCESSIBILITYDevelop simple systems, so you know where everything is at all times Set up an easy-to-follow scheduling system,and stick to it Don’t get distracted by technology Track your contacts and communicationsDon’t waste travel time


ACCOUNTABILITYTake responsibility for your time and productivity When a process seems inefficient, make it easier for everyone Rather than waste productive time, get right to work When you have all the information you need to proceed, make decisions immediatelyUnderstand the difference between beingbusy and being productive


ATTITUDEKeep an eye on your stress Even when a task is monumental, keep working at it until you whittle it down to sizeUnleash your creativity and apply it to problems at work Learn to communicate clearly Look for a silver lining in situations

Time rules

Time rules 1 of 4

Never open my email before planning the dayNever schedule a meeting before 9am or after 4pmTurn off my computer after 7 pmKeep my PDA off during family timeAlways eat dinner at home even it means working in the evening

Time rules 2 of 4

Spend no more than one evening away from home per week for a work eventWork on my personal goals during “my time” and work at workBe home in time to tuck in the kids in every night, or at least call them to say goodnight

Time rules 3 of 4

SETTING TIME RULESNotice what’s not working about the way you spend your timeWrite down what would work– the way you wish you could spend your timeMake a time rule that makes your time work well for you

Time rules 4 of 4

SETTING TIME RULESExampleIt’s not working for me to have people walking into my office all dayI would prefer to have at least two consecutive hours a day with the door closed

Rule: I close my door for two hours a day

Recipes for success

Recipes for success 1 of 2

Start with clear and compelling visionEnunciate and hold people accountable towards outcomes measures of successFoster individual motivation and commitment to personal productivityEnhance the flow of information and proactive communication/collaborationDevelop the appropriate organizational designDrive-up innovation

Recipes for success 2 of 2

Ensure technology integration and business process improvement support goalsTrain employees, managers, leaders in application of new technology and processes

Case study

Conclusion & Questions

Conclusion

SummaryQuestions

boosting productivity june 2011

Business

specialist training

hrtoronto training

training course delivery

training course design

banking10 years

core services

time rules44

human resources consultancy