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Boeing Corporate PPT TemplateBOEING is a trademark of Boeing
Management Company. Copyright © 2009 Boeing. All rights
reserved.
Business Continuity Management in Aerospace Manufacturing
Pam Dost
The Boeing Company
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Partnering worldwide for mutual growth and prosperity
Global Boeing
70 percent of commercial airplane revenue historically from customers outside the United States
Manufacturing, service and technology partnerships with companies around the world
Contracts with 22,000 suppliers and partners globally
Research, design and technology-development centers and programs in multiple countries
More than 157,000 Boeing employees in 49 states and 70 countries
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Enterprise Implementation Is Complex
Human Resources/Administration
Two businesses supported by nine corporate functions
Design, assemble and support commercial jetliners
Boeing 7-series family of airplanes lead the industry
Commercial Aviation Services (CAS) offers broad range of services to passenger and freight carriers
Design, assemble and support defense systems
World’s largest designer and manufacturer of military transports, tankers, fighters and helicopters
Support Systems provides services to government customers worldwide
Design and assemble satellites and launch vehicles
World’s largest provider of commercial and military satellites; largest NASA contractor
Integrate large-scale systems; develop networking technology and network-centric solutions
Provide financing solutions focused on customer requirements
Develop advanced systems and technology to meet future customer needs
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Business Continuity Matters?
Priorities
Protect assets
Reduce the length of interruption to business
Protect reputation damage
Maintain, customer, supplier and community relationships
Continued operations for the Enterprise
As a corporate citizen we need to be able to recover our operations with our own resources
Government agencies will need to prioritize response and recovery for the public leaving private sector businesses responsible for their own recovery
In our Lessons Learned from the potential threat of HHD, we working closely with local jurisdictions to map out evacuation routes, phased evacuation plans across the sites, worked with metro and other transportation sources, regional suppliers, etc. to coordinate efforts
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Global Corporate Citizenship
We have one simple objective at Boeing: to make the world a better place.
We recognize that our pursuit of that vision has significant impact on the individual communities where we live and work as well.
Our employees around the world live and work in areas that are at risk of potential threats
Collaboration with local jurisdictions and government agencies facilitates healthy communication ensuring everyone is informed and has the most current and relevant information to make timely decisions
If we have prepared employees, we have prepared citizens and communities
Disaster Facts
Boeing Domestic Locations
Our guidance and governance on how we work with our partners and communities
Site Emergency Management is integrated with local governmental agencies
Involved in chamber of commerce sponsored local events and activities
Chicago First – Emergency Management
We participate in local and state exercises
Top-Off (Top Officials – congressional mandate after 9-11 – annual full scale exercise testing our ability to respond and recover in a full scale terrorist attack) DHS, FEMA
California – State Shake out
International – no single agency to lead the way to get the same traction (IAEM)
Site Risk Assessments (Security & Fire Compliance Risk issues)
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Business Preparedness
Risks identified in:
Risks identified in:
Two very different and distinct SOW
Industry’s that have more mature Business Continuity efforts are Finance and Health & Medical
The manufacturing sector is less mature. In many cases, like Boeing, they have mature, robust emergency preparedness or IT preparedness plans in place, but have not started efforts to align these to the critical business processes.
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
BC is like buying insurance . . .
People with perfect driving records drive their cars everyday and still choose to buy insurance.
How much risk are you willing to accept?
What critical programs, processes, systems or operations, if disrupted could put the company at risk?
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Risk Management
(High Criticality)
Identify material elements of criticality
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Business Continuity
(Production systems, Communications systems, Financial Systems, etc.)
Suppliers
Potential Threats & Vulnerabilities
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Recent Events and Benefits
Spring 2009 activated Pandemic Plan for H1N1
Identifying, understanding and managing multiple and cross-organization events allows us to take calculated risks
Fall 2009 NW region flood planning providing invaluable insight into integration
Preparedness Planning proves to be invaluable to sites with ongoing vulnerabilities
2008 & 2009 Houston Hurricanes
2010 Iceland Volcano supply chain potential disruptions to critical programs
Enhances our ability to avoid adverse impacts to;
Production capability
Economic Health
Corporate Image
Contractual Commitments
*
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Key Elements and Challenges
Integration
Operationalize
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Summary – Wrap-Up
Prudent and responsible corporations, agencies and communities, need to weigh their options when investing in business continuity.
What risk are you willing to accept? - insurance
What is the right balance? - criticality
How do you involve and engage your teams, communities, agencies? – Prioritization
What leverage do you need to keep the momentum going? - governance
How do you embed thinking about resiliency as part of the normal operating rhythm? - operationalize
What you are doing is helping change the culture to get leaders thinking more broadly about risks and disruptions to their business.
Business Continuity Management in Aerospace Manufacturing
Pam Dost
The Boeing Company
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Partnering worldwide for mutual growth and prosperity
Global Boeing
70 percent of commercial airplane revenue historically from customers outside the United States
Manufacturing, service and technology partnerships with companies around the world
Contracts with 22,000 suppliers and partners globally
Research, design and technology-development centers and programs in multiple countries
More than 157,000 Boeing employees in 49 states and 70 countries
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Enterprise Implementation Is Complex
Human Resources/Administration
Two businesses supported by nine corporate functions
Design, assemble and support commercial jetliners
Boeing 7-series family of airplanes lead the industry
Commercial Aviation Services (CAS) offers broad range of services to passenger and freight carriers
Design, assemble and support defense systems
World’s largest designer and manufacturer of military transports, tankers, fighters and helicopters
Support Systems provides services to government customers worldwide
Design and assemble satellites and launch vehicles
World’s largest provider of commercial and military satellites; largest NASA contractor
Integrate large-scale systems; develop networking technology and network-centric solutions
Provide financing solutions focused on customer requirements
Develop advanced systems and technology to meet future customer needs
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Business Continuity Matters?
Priorities
Protect assets
Reduce the length of interruption to business
Protect reputation damage
Maintain, customer, supplier and community relationships
Continued operations for the Enterprise
As a corporate citizen we need to be able to recover our operations with our own resources
Government agencies will need to prioritize response and recovery for the public leaving private sector businesses responsible for their own recovery
In our Lessons Learned from the potential threat of HHD, we working closely with local jurisdictions to map out evacuation routes, phased evacuation plans across the sites, worked with metro and other transportation sources, regional suppliers, etc. to coordinate efforts
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Global Corporate Citizenship
We have one simple objective at Boeing: to make the world a better place.
We recognize that our pursuit of that vision has significant impact on the individual communities where we live and work as well.
Our employees around the world live and work in areas that are at risk of potential threats
Collaboration with local jurisdictions and government agencies facilitates healthy communication ensuring everyone is informed and has the most current and relevant information to make timely decisions
If we have prepared employees, we have prepared citizens and communities
Disaster Facts
Boeing Domestic Locations
Our guidance and governance on how we work with our partners and communities
Site Emergency Management is integrated with local governmental agencies
Involved in chamber of commerce sponsored local events and activities
Chicago First – Emergency Management
We participate in local and state exercises
Top-Off (Top Officials – congressional mandate after 9-11 – annual full scale exercise testing our ability to respond and recover in a full scale terrorist attack) DHS, FEMA
California – State Shake out
International – no single agency to lead the way to get the same traction (IAEM)
Site Risk Assessments (Security & Fire Compliance Risk issues)
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Business Preparedness
Risks identified in:
Risks identified in:
Two very different and distinct SOW
Industry’s that have more mature Business Continuity efforts are Finance and Health & Medical
The manufacturing sector is less mature. In many cases, like Boeing, they have mature, robust emergency preparedness or IT preparedness plans in place, but have not started efforts to align these to the critical business processes.
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
BC is like buying insurance . . .
People with perfect driving records drive their cars everyday and still choose to buy insurance.
How much risk are you willing to accept?
What critical programs, processes, systems or operations, if disrupted could put the company at risk?
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Risk Management
(High Criticality)
Identify material elements of criticality
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Business Continuity
(Production systems, Communications systems, Financial Systems, etc.)
Suppliers
Potential Threats & Vulnerabilities
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Recent Events and Benefits
Spring 2009 activated Pandemic Plan for H1N1
Identifying, understanding and managing multiple and cross-organization events allows us to take calculated risks
Fall 2009 NW region flood planning providing invaluable insight into integration
Preparedness Planning proves to be invaluable to sites with ongoing vulnerabilities
2008 & 2009 Houston Hurricanes
2010 Iceland Volcano supply chain potential disruptions to critical programs
Enhances our ability to avoid adverse impacts to;
Production capability
Economic Health
Corporate Image
Contractual Commitments
*
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Key Elements and Challenges
Integration
Operationalize
BOEING is a trademark of Boeing Management Company. Copyright © 2009 Boeing. All rights reserved.
Summary – Wrap-Up
Prudent and responsible corporations, agencies and communities, need to weigh their options when investing in business continuity.
What risk are you willing to accept? - insurance
What is the right balance? - criticality
How do you involve and engage your teams, communities, agencies? – Prioritization
What leverage do you need to keep the momentum going? - governance
How do you embed thinking about resiliency as part of the normal operating rhythm? - operationalize
What you are doing is helping change the culture to get leaders thinking more broadly about risks and disruptions to their business.