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Body Repair Tech Note: Computer Requirements for Toolbox

Body Repair Tech Notes provide information about Tesla-approved methods and practices for body repair. These

instructions assume knowledge of motor vehicle and high voltage electricity repairs, and should only be executed by

trained professionals. Tesla Motors assumes no liability for injury or property damage due to a failure to properly follow

these instructions or for repairs attempted by unqualified individuals.

This Body Repair Tech Note supersedes BR-14-92-001 R2, dated 15-Apr-16. Each content change is marked by a

vertical line in the left margin. Discard the previous version and replace it with this one.

This document describes the minimum recommended computer hardware configuration necessary to run Toolbox, Tesla’s

vehicle diagnostic software. Refer to the applicable “Checking for Compatibility” section of this document for your

computer’s operating system to determine if your computer is able to support Toolbox.

Computer

Form Factor Laptop recommended.

CPU Minimum: 2nd generation Intel Core i7. Recommended: Windows Experience Index processor subscore of 5.9 or higher (Windows Experience subscore function is only available with Windows 7).

Memory (RAM) 4GB minimum, 8GB recommended.

Disk Storage At least 1 GB of free space.

Display 1024 x 768 pixels minimum, 1600 x 900 recommended. Touch supported but not required.

Input Devices Mouse or other pointing device with 3 buttons. Standard keyboard. Touch supported but not required.

Ethernet Port One 100BASE-T capable Ethernet port (to connect to the vehicle). Some modern laptops do not have an Ethernet port. A USB to Ethernet dongle can be substituted, but then an available USB port is required (see the “Other Hardware” section of this document).

Secondary Network 1 additional method of connecting to the Internet is required, other than the wired Ethernet port. This can be any wireless or wired connection, such as a second Ethernet port, Wi-Fi, WLAN, GSM modem, etc.

Internet Connection Speed

A minimum Wi-Fi speed of 100Mbps.

USB Port 1 available USB port for USB-CAN adapter in addition to the Ethernet connection.

Optical Drive Not required.

Audio Not required.

Operating System Windows 7, Windows 8, or Windows 10: 64 bit.

Currently, Tesla technicians use the Hewlett-Packard Elitebook 9480m Core i7-4600U14 laptop, which meets or exceeds

these specifications.

BR-14-92-001 R3

October 25, 2017

Tesla, Inc.

Body Repair Tech Notes

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Other Hardware

USB-CAN Adapter (required for some firmware download functions)

Peak System PCAN USB adapter (List of Peak System distributors)

NOTE: The USB-CAN adapter is not fully compatible with USB 3.0 SS (SuperSpeed)

ports on some Hewlett-Packard laptops. Connect the adapter to a USB port that is not labeled “SS”. NOTE: An opto-isolated CAN adapter is not required.

USB-Ethernet adapter (if needed to create the secondary network or if the laptop does not have an Ethernet port)

Any adapter with a Windows driver.

Checking for Compatibility, Windows 7

1. Select Start Menu > Control Panel > Performance Information and Tools.

2. Select “View and print detailed performance and system information” (Figure 1).

Figure 1

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A new window opens and displays the processor, Windows Experience Index processor subscore, edition of

Windows, RAM, and free disk space (Figure 2).

Figure 2

3. Select Start Menu > Control Panel > Display > Adjust Resolution. Pull down the Resolution menu to see the

available options (Figure 3).

Figure 3

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Checking for Compatibility, Windows 8

1. From the “Start” window (Figure 4), click or touch the magnifying glass icon to start a search and then type “pc info”

into the search box (Figure 5).

Figure 4

Figure 5

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2. Select “PC Info” from the search results. The “PC Info” window opens (Figure 6) and displays the processor, amount

of installed RAM, and edition of Windows.

Figure 6

3. From the menu on the left, click Disk space. The “Disk space” window opens (Figure 7) and displays the amount of

storage space available.

Figure 7

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4. From the menu on the left, click Display. The “Display” window opens (Figure 8). Drag the Resolution slidebar all the

way to the right to see the maximum resolution for the computer’s display.

Figure 8

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Checking for Compatibility, Windows 10

1. From the Start menu, right-click the Windows icon and select System (Figure 9). The “System” window opens and

displays the processor, amount of installed RAM, and edition of Windows (Figure 10).

Figure 9

Figure 10

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2. From the Start menu, click the Windows icon and select File Explorer (Figure 11). The “File Explorer” window opens.

Click This PC to view the available disc space (Figure 12).

Figure 11

Figure 12

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3. From the Start menu, right-click the Windows icon and select Settings. Click System (Figure 13). The “Display”

window opens. Navigate to Advanced Display Settings. Select the maximum resolution for the computer’s display

from the drop-down menu (Figure 14).

Figure 13

Figure 14

For feedback on the accuracy of this document, email BodyRepair@tesla.com.