body language ii
TRANSCRIPT
![Page 1: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/1.jpg)
Body Language IIAdvanced
Dr.V. Veera Balaji KumarSoft skills Trainer
Cygmax institute of management studies
![Page 2: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/2.jpg)
Body language in communication
What is body language?
Body language is the communication of personal feeling, emotion, attitudes and thoughts through body movements.
In other words it is the way people unconsciously show their private thoughts and emotions through body movements.
![Page 3: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/3.jpg)
Why learn body language ?
• Our ability to use body language in a positive way and to read other people's minds through their body language can boost our interpersonal skill.
• and can be a powerful tool to our overall personality development
![Page 4: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/4.jpg)
Reading others like a Book
• Suggesting Interest• Indications that they're more open to agree
with you• Indications that they are thinking• Indications that they are frustrated/ dismayed• Indications whether they Are Action-Oriented
![Page 5: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/5.jpg)
Reading a person contd…
• Indications that they are defensive/hiding something
• Indications of boredom• Signals conveying excitement or interest• Signals exhibiting confidence/authority/power• Signals of anger/resistance
![Page 6: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/6.jpg)
Reading a person contd…
• Signals of nervousness/tension• Signals made when they are
doubting/suspecting you• Signals made when they need reassurance• Indications of pride• To know when they are lying
![Page 7: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/7.jpg)
Gesture• Yawning• Tuning up the nose• Crossing the legs above the knee• Sitting on the wedge of the chair• Scratching the head• Crossing the arms at the chest• Biting the lower lip• Tapping the foot• Clenching the hands• Rubbing the eyes• Placing hands on the hips• Pointing the index finger
![Page 8: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/8.jpg)
Yawning Yawning is a response to a wide variety of response to a wide variety of stimuli, including sleepiness, awakening hunger, boredom, nervousness and inter cranial diseases. There are several causes of yawning:Psychological, including boredom, drowsiness, fatigue, separation hormonal, due to the actions of ACTH and MSH; neurological, as a result of various brain pathologies, psychiatric, for example, schizophrenia, psychosis, depression and withdrawal; general pathologies, including ear disorders, gastric and biliary disorders and motion sickness; drug overdose such as naloxone, valproate, imipramine, clomipramine, serotonin, and phenobarbitol; and drug withdrawal, from heroin, morphine, lefetamine, methadone and pentazocin.
![Page 9: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/9.jpg)
Scratching the headIndications That They Are Frustrated/ Dismayed
This gesture clearly indicates that the person is frustrated by some loss or disappointed.
![Page 10: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/10.jpg)
Mouth covering
• He may be lying • He may be unsure of
what he is saying • He may want to suppress
a feeling • It is just a habit and
doesn’t mean anything
![Page 11: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/11.jpg)
Arms
• Cross or folded arms• Arm gripping • Arms behind the
back
Hiding something they don’t want others to find out
![Page 12: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/12.jpg)
Eye contact
Eye contact shows our self confidence and any of our personality traits.
o Types of looking Direct lookThe sidelong glance The concentrated gaze The blank stare Blinking
![Page 13: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/13.jpg)
Hand signals
• Limp hands• Relaxed hands• Restless hands• Clenched hands
![Page 14: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/14.jpg)
Finger movements
• Pointing the index finger• Steeling• Thump gesture• Cracking of knuckles
![Page 15: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/15.jpg)
BODY LANGUAGE - II
Different gestures and postures
Our face is the most expressive part of our body. There Six universal facial expressions are
HAPPINESS, SADNESS, SURPRISE, FEAR, ANGER AND DISTRUST.
Each of this expression is accompanied with a combination of recognizable mouth and hand gestures
![Page 16: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/16.jpg)
The face
• Smiling and frowning are the two major facial expressions.• Different types of facial expressions• Indicate our respect for others• Reflect our interest in someone or something • Transit out positive attitude about people and things• Convey our ambition as professionals• Express our compassion for our co-worker, family and
friends.• Reveal the kind of personality we possess.
![Page 17: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/17.jpg)
Which is which ?
![Page 18: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/18.jpg)
Which smile is genuine ?
![Page 19: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/19.jpg)
Disgust
![Page 20: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/20.jpg)
Distress / Pain / Suffering
![Page 21: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/21.jpg)
• Putting object in the mouth (under pressure, taking his time, wants more information)
• Touching the lip (relieve anxiety, boredom, excitement, fear, horror or uncertainty)
• Scratching the neck (psychological discomfort, )• Rubbing the eye (doubtful or telling lie)• Rubbing the nose (hiding the truth) • Putting the hand on the cheek (Deep thinking, attention / interest)• Stroking the chin (during decision making & evaluating process)• Head in hand (despair / loss / prolonged thinking / boredom)• Hands behind the head (Feeling confident / superior about something)
“associated with professionals”• Hands on hips (Readiness / ability to do a job) “associated with achiever”
![Page 22: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/22.jpg)
Handshakes (gesture of welcome)
• Dominance • Submission• Equality
Three main attitudes depending on the approach.
![Page 23: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/23.jpg)
Styles of hand shake
• Firm hand shakes• Glove hand shakes• The knuckle grinder hand shakes• The stiff arm hand shakes• The arm pull hand shakes• The double handed handshakes• The grasp
![Page 24: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/24.jpg)
Double handshake
![Page 25: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/25.jpg)
How to shake hands
• Shake hands firmly • Never hold longer than
few seconds• Wipe your hands so
that they are not moist
![Page 26: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/26.jpg)
Gestures to be avoided
• Pointing at others• Touching others to emphasize a point• Being too familiar• Invading people’s personal space
![Page 27: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/27.jpg)
Styles of sitting
• The Lincolnesque position - Sitting in a chair with both feet planted firmly on the floor and apart, and arms resting flat on the arm of the chair signifies a open mind
• Sitting on the edge of the chair - Compromise, co-operate, agree or accept• Leg over the arm of the chair - Relaxed, open, co-operative and informal• Straddling the chair - Dominance or aggression• Rocking or swinging in the chair - Full control of the situation and confident
that situation will favor him• Fidgeting - Move restlessly• Upper body - Show of self confidence• Lower body - It sends a message of I don’t want to be here.
CORRECT POSTURE - It is important to lean slightly towards a person in order to show that one is interested and involved
![Page 28: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/28.jpg)
Crossing the legs above the knee
Indicate Defensiveness
![Page 29: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/29.jpg)
The Boss (Bore) and his victim
![Page 30: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/30.jpg)
The buyer and the seller
![Page 31: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/31.jpg)
Sitting on edge of chair leaning forward : Eagerness
![Page 32: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/32.jpg)
Superiority feeling
![Page 33: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/33.jpg)
Indifference or Casual approach
• Can be seen as a mark of disrespect.• Dominance or aggression• Arrogant attitude (sometime)
![Page 34: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/34.jpg)
STRADDLING A CHAIRShows that a person is feeling safe, and is self -
confident. Can also show leadership.
![Page 35: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/35.jpg)
Arms firmly gripping the chair crossed legs and stiff face.
![Page 36: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/36.jpg)
Lincolnesque position
Signifies a open mind
![Page 37: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/37.jpg)
Walking styles
• ARM SWINGING - Goal oriented and on a definite mission• HANDS IN A POCKET - Critical and secretive, they often criticize others• HANDS ON HIPS - Move without wasting time. Use sufficient means to
fulfill their goals in their shortest possible time.• MEDITATIVE WALK - Thinking about some problem may walk at a slow
pace with their heads down and hands clasped behind their back• CONFIDENCE WALK - The person walked with their chin raised, arms
swindling wildly, legs a bit stiff and the pace somewhat deliberate this style gives off confidence.
• LEADERSHIP WALK - They walk with deliberate steps, clearly showing that they ate headed towards specific goal
• PACING - Walking with measured steps targeting the goal, • SWAGGER - Exaggerated Arm swinging style of walking
![Page 38: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/38.jpg)
![Page 39: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/39.jpg)
Arms behind the back
Contemplation
![Page 40: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/40.jpg)
HANDS ON HIPS
Move without wasting time. Use sufficient means to fulfill their goals in their shortest possible time.
![Page 41: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/41.jpg)
MEDITATIVE WALK - Thinking about some problem may walk at a slow pace with their heads down and
hands clasped behind their back
![Page 42: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/42.jpg)
STRUT: to walk somewhere with big steps in a proud way
CONFIDENCE WALK -
The person walked with their chin raised, arms swindling wildly, legs a bit stiff and the pace somewhat deliberate this style gives off confidence
![Page 43: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/43.jpg)
BODY LANGUAGE to be interpreted as positive and genuine
• Most important to be NATURAL – Always stand erect and walk with shoulders back and stomach in making people to recognize self-confidence, awareness and enthusiasm.
• NON-VERBAL behaviors to be avoided. If you do not wish to show lack of self confidence, such as
Hunching the shoulders Slouching in a chair Leaning forward with the head resting on
one of the hands Constantly shifting position while sitting
or standing
![Page 44: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/44.jpg)
Positive and Negative Traits
Positive Traits
Arms relaxed – Sign of openness Gesturing warmly / talking with hands - shows involvement
in the conversation and openness to the other person Good eye contact – shows interest Leaning closer – shows interests are up and barriers are down Nodding agreement – show there are no barriers to
communication Smiling / adding humor – signals a warm personal
relationship.
![Page 45: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/45.jpg)
Negative Traits
Arms behind the head / leaning back - shows desire for control and power
Arms folded in front – creates barrier and shows resistance to conversation
Blank stares / flipping through literature without reading – shows distraction
Fidgeting or moving restlessly in the chair – shows boredom, nervousness / impatience
![Page 46: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/46.jpg)
Negative Traits
Hand on face / leaning on elbow with chin in hand / Yawning / Chewing gum – shows boredom
Trying to interrupt the speaker by opening the mouth to speak – shows impatience
Leaning away – avoiding moving closer is very negative
Shaking the legs – shows restlessness Sitting with an arm dropped along the back of the
chair – shows defensive
![Page 47: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/47.jpg)
To Convey Positive Messages
• Avoid closed gestures• Avoid fidgeting or letting your eyes wander• Maintain eye contact• Maintain good posture• Nod agreement and occasionally express it
verbally to reinforce the nods• Smile
![Page 48: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/48.jpg)
To Convey Positive Messages• Keep your fingers and hands away from your
mouth while speaking and listening to others• Do not tap your fingers on the table / any
surface• Start and end your day with positive attitudes• Display confidence and enthusiasm in your
movement gestures and postures• Rise to great people when they enter the room.
It show that you have good manners
![Page 49: body language ii](https://reader034.vdocuments.us/reader034/viewer/2022052522/546689cfb4af9fa5108b46eb/html5/thumbnails/49.jpg)
Don't Jump to Conclusions
• Be aware of the body language, but also combine your observations with the spoken words to get more hints regarding the inner feelings of another.
• Constantly touching the mouth may indicate lying, although the real reason might just be that the mouth is itching
• Judgment based more than two gestures can be dependable