bod 2011my 150 august 2016 technical …tsb: bod 150 sorento (xma) august 2016 subject: 14....

File Under: <Voluntary Service Campaign>

Circulate To: General Manager Service Manager Parts Manager

Service Advisors Technicians Body Shop Manager Fleet Repair

X X X

X X X X

GROUP MODEL

BOD 2011MY Sorento (XMa)

NUMBER DATE

150 August 2016

TECHNICAL SERVICE BULLETIN

SUBJECT: FRONT DOOR LATCH CUSTOMER SATISFACTION PROGRAM

(CS1603)

This bulletin provides information regarding the inspection, upgrade and/or replacement of door

latches on 2011MY Sorento (XMa) vehicles. Kia has determined that after extended usage over

years, the door latches may not function properly when being activated with the outside handle

and the door may not open.

For Front Door Latches: Vehicles may have previously had one or both front door

latches replaced with improved ones. Therefore, each vehicle must be confirmed in

WebDCS whether it is eligible to have either driver’s or front passenger’s or both front

door latches inspected, upgraded and/or replaced. If the eligible driver and/or front

passenger door latches are properly functioning, upgrade the driver and/or front

passenger door latches by installing a spacer clip to the latches. If the eligible driver

and/or front passenger door latches are not properly functioning, replace the driver and/or

front passenger door latches with new ones.

For Rear Door Latches: Kia is extending the warranty on rear door latches from 5

years/60,000 miles to 10 years/unlimited mileage, starting from the date of first service. If,

within the extended warranty period, either rear door latch does not function properly when

being activated with the outside handle and the door does not open, replace the affected

door latch with a new one.

To assure complete customer satisfaction, always remember to refer to WebDCS Warranty Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry) for a list of any additional campaigns that may need to be performed on the vehicle

before returning it to the customer.

NOTICE

FRONT DOOR LATCH (CS 1603)

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TSB: BOD 150 Sorento (XMa) August 2016

SUBJECT:

Inspection Procedure:

1. Check the function of both front door latches by opening the doors using outside and inside door handles.

If the door(s) open properly, perform the door latch repair by referring to the Front Door Latch Repair Procedure below.

If the door(s) malfunction, replace the door latch(es) with an improved part using the procedure on page 12.

Front Door Latch Repair Procedure (if the latch is working properly):

1. Remove the quandrant inner cover and disconnect the tweeter speaker (A).

2. Remove the inner screw trim cap below the quadrant cover and remove the retaining screw (B).

Use a non-marring trim removal tool (Such as Snap-on

® Part

Number PBN5 or equivalent) to avoid damaging interior trim pieces.

CAUTION

A

B

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SUBJECT:

3. Remove the interior door handle inner trim cover and remove the retaining screw (C).

4. Remove the grip cover by gently prying on the lower portion of the cover. Remove the two (2) retaining screws (D).

C

D


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SUBJECT:

5. Remove the screw cap at the rear of the door trim and remove the retaining screw (E).

6. Remove the arm rest screw cap and remove the retaining screw (F).

Use caution to avoid damaging

interior trim pieces.

CAUTION

E

F

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SUBJECT:

7. Remove the door panel. Leave the 2 master switch harnesses connected to allow for glass retaining bolt alignment in step 9.

8. Remove the glass retaining bolt covers (G).

9. Lower the glass until the two (2) retaining bolts (H) are visible.

G

H

Harness removed from the door module for demonstration only

purposes.

NOTICE


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SUBJECT:

10. Disconnect the front door harnesses and remove the door panel.

11. Remove the two (2) retaining bolts (J) and carefully raise the glass and secure with suitable clamp or other glass securing device. Tightening torque : 5.8~8.7 ft-lb (7.8~11.8 N.m)

J

When securing glass, use caution not to scratch or break the glass.

CAUTION

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SUBJECT:

12. Remove the handle trim cap bolt cover and loosen the outside door handle trim cap bolt (K). Tightening torque : 5.8~8.7 ft-lb (7.8~11.8 N.m)

13. Remove the door handle trim cap (L) and tumbler. Remove the door handle (M) by pulling out on the handle slightly and sliding the handle towards the rear of the car.

K

L

M

Use caution not to damage the door handle gasket upon removal

of the door handle.

NOTICE


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SUBJECT:

14. Disconnect the handle harness (N). and loosen the door handle base screw (O).

15. Disconnect connector (P) and detach the three (3) wire harness retaining clips from door frame.

N

P Use care to not damage the harness retaining clips when

removing the harness.

NOTICE

O

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SUBJECT:

16. Remove the eight (8) bolts securing the door module. Tightening torque : 5.1~8.0 ft-lb (6.9~10.8 N.m)

17. Remove the three (3) screws securing the door latch. Tightening torque : 5.1~8.0 ft-lb (6.9~10.8 N.m)

18. Remove the door module from the door without disconnecting the harness.

Support the module to prevent

damage to the harness.

NOTICE


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SUBJECT:

19.

With the front door latch still attached to the door module, attach the jig to the latch using the bolt associated with the side being serviced and tighten. Snug the corresponding bolt to the plastic housing to allow for even pressure.

Make sure the jig is seated flush in

the location shown.

NOTICE

Latch removed from the vehicle

for demonstration only purposes.

NOTICE

Left hand (LH) latch shown.

NOTICE

Tighten bolts by hand ONLY. Do

NOT use hand or power tools.

NOTICE

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SUBJECT:

20.

Turn the jig cutting bolt (Q) clockwise until the cutter is fully extended to cut a thin slot into the latch cover.

21. Apply a small amount of super glue at the surface shown.

If the slot is not completely cut, carefully expand the slot with a

razor as shown.

NOTICE

Q

Use caution when using a razor to

avoid personal injury.

WARNING

Tighten cutter bolt by hand ONLY.

Do NOT use power tools.

NOTICE


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SUBJECT:

22.

Insert the clip with the flat side into the slot as shown.

23. Apply silicone RTV sealant around the clip slot (R).

24. Reassemble in the reverse order of removal. Confirm proper operation.

Front Door Latch Replacement Procedure (if latch is not working properly): 1. Follow steps 1 through 15 in repair

procedure above.

2. Disconnect the handle base (S) from the latch as shown.

The curved side of the clip will rest

in the adhesive.

NOTICE

R

S

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SUBJECT:

3. Disconnect the two (2) tabs (T) securing the latch to the door module and the electrical connector (U).

4. Disassemble the cables from the cable cage. Remove the latch assembly and replace.

5. Reassemble in the reverse order of removal. Conferm proper operation.

U

T


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SUBJECT:

REQUIRED TOOLS:

Part Name Part No. Qty Figure Comments

Latch Repair Kit 81300 2P000QQK 1 -

Auto-shipped to Dealer For replacement,

contact Snap-On Business

Solutions at (888) 542-1011

Jig (Included in kit)

81301 2P000QQK 0

For replacement, contact

Snap-On Business Solutions at

(888) 542-1011

Backup Knife (Included in kit)

81302 2P000QQK 0

REQUIRED PARTS:


Front Door Latch (LH)

81310 2P000QQK 1

-

Front Door Latch (RH)

81320 2P020QQK 1 -

Clip (40 included in

Latch Repair Kit) 81303 2P000QQK 2

Additional clips

available through normal parts ordering

process

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SUBJECT:


Super Glue N/A 1

Gorilla Glue or Super Glue

Sourced locally

Silicone (RTV) UM010 CH046 1

Order through Kia Chemicals

AFFECTED VEHICLE PRODUCTION RANGE:

Model Production Date Range

Sorento (XMa) From October 24, 2009 to June 24, 2011

WARRANTY INFORMATION:

CS1603A (BOTH FRONT DOOR LATCHES)

NOTE: Use sublet code X1 for reimbursement of super glue and silicone ($.50 maximum).

Claim Type

Causal P/N

Qty. N

Code C

Code Repair

Description Labor

Op Code Op

Time Replacement

P/N Qty.

V 81310 2P000

0 N99 C99

(BOD 150) XMa Door Latch

Repair (RH & LH) 160A25R0

1.0 M/H

N/A

1


Replacement (RH & LH)

160A25R1 1.2 M/H

81310 2P000QQK

(LH)

81320 2P020QQK

(RH)


Repair (one latch) & XMa Door Latch

Replacement (one latch)

160A25R2 1.1 M/H

81310 2P000QQK

(LH) OR

81320 2P020QQK

(RH)


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SUBJECT:

CS1603B (RIGHT FRONT DOOR LATCH)


Claim Type

Causal P/N

Qty. N

Code C

Code Repair

Description Labor

Op Code Op

Time Replacement

P/N Qty.

V 81310 2P020

0 N99 C99


Repair (RH) 160A25R3

0.5 M/H

N/A 0


Replacement (RH) 160A25R4

0.6 M/H

81320 2P020QQK

1

CS1603C (LEFT FRONT DOOR LATCH)


Claim Type

Causal P/N

Qty. N

Code C

Code Repair

Description Labor

Op Code Op

Time Replacement

P/N Qty.

V 81310 2P000

0 N99 C99


Repair (LH) 160A25R3

0.5 M/H

N/A 0


Replacement (LH) 160A25R4

0.6 M/H

81310 2P000QQK

1

Latches that are replaced are subject to inspection/parts return and possible charge

back, if unnecessarily replaced.

NOTICE

bod 2011my 150 august 2016 technical …tsb: bod 150 sorento (xma) august 2016 subject: 14....

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