board resolution availing

Dear National Bank of Bahrain B.S.C,

We the undersigned hereby irrevocably certify and confirm that the following is true copy/extracts of a Resolution duly passed by the Board of Directors of (the Company), in accordance with the law, rules and Memorandum and Articles of Association of the Company at a meeting duly held on

1. RESOLVED that the Company do avail the Business Online Banking services (the “Services”) for the Account Number(s)opened with National Bank of Bahrain (NBB) and the Company do accept

such terms, conditions and stipulations laid down by NBB for availing the Services.

2. RESOLVED that Mr./Ms. and Mr./Ms. (the Authorized Official(s)) is/are hereby authorized (insert SINGLY orJOINTLY, as determined by the Board) to avail on behalf of the Company the Services offered by NBB and exercisethrough the Services the following powers and authority:

BUSINESS ONLINE BANKINGBOARD RESOLUTION AVAILING

Date: / /

Board Secretary Chairman of the Board

Licensed by CBB as a Conventional Retail Bank

• The powers and authority shall be used to execute all banking transactions including but not limited to Enquiries, Funds Transfers,Payments, Remittances, Letters of Credit, Bank Guarantees, subject to a ceiling of BHD per day (Transaction Limit) other than salary processing, which will not be subject to such a limit.

• RESOLVED that the Terms and Conditions of the Services be and are hereby approved and accepted and the AuthorizedOfficer(s) is/are authorized to do all such acts, deeds and things necessary and to execute all such documents as arenecessary, in connection with availing the Services and operating the said account(s) in the name of the Company, using theServices, and to accept and adhere to the Terms and Conditions and comply with all other formalities as prescribed by NBBand accept and abide by such changes and/or modifications in the Terms and Conditions as may be determined orimplemented by NBB from time to time and to execute such deeds and other documents as may be necessary or requiredfor the purpose of availing the Services.

• RESOLVED that the Authorized Official(s) is/are hereby authorized to sub-delegate his/their authority and nominateofficials to operate on behalf of the Company the Company’s accounts and receive the login id, passwords, mPINs andother credentials as may be sent by NBB for accessing information and/or entering into Transactions within such delegationand Transaction Limit.

• RESOLVED that the Company agrees and undertakes, in consideration of NBB providing the Service, to indemnify andhold NBB harmless from and against all actions, claims, demands, proceedings, losses, damages, costs, charges or expenseswhatsoever which NBB may at any time suffer, sustain or be put to as a consequence of or by reason of, arising out of NBBproviding the Services to the Company or from refusal or failure of NBB in good faith to take any action or execute suchinstructions by the above signatories in the manner provided.

• RESOLVED that this resolution be communicated to NBB and shall remain in force until notice duly issued in writing of itswithdrawal, or cancellation is given to NBB by the Company and accepted by NBB.

of 18

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The Board hereby authorizes the following Mandate and Workflow Rules for operating the Business Online Banking at National Bank of Bahrain and undertakes to comply, observe and be bound by the Terms and Conditions in force from time to time governing the operations of BUSINESS ONLINE BANKING with the Bank. By signing this form, I/we also authorize and understand that certain transactions such Account Sweep, Treasury-Forward Contract, Fixed Deposit Maturity Instructions etc. are not under Workflow Rules.

Accounts Covered by this Mandate All Accounts Only Accounts Specified Below

For accounts having different mandates, please use multiple copies of this Form. All credit cards linked to the CID’s of the above accounts will be linked to Business Online Banking

ACCOUNT NUMBERS

COMPANY NAME COMPANY NAME COMPANY NAME COMPANY NAME

CID(TO BE FILLED BY BANK)




BUSINESS ONLINE BANKING USERS

# INITIATOR (A) CHECKER (B) APPROVAL (C)

1

2

3

4

5

AUTHORIZATION MANDATE

TRANSACTION PROFILEAUTHORIZATION LIMIT (BHD) WORKFLOW RULE

FROM AMOUNT TO AMOUNT e.g. Any one from Group (A) along with any two from Group (B) or (C) etc.

Funds Transfer (Within Corp ID)

Funds Transfer – Outside Corp.(Within NBB)

Remittance (Local and International)

Fawateer and Bill Payment

Direct Debit Transfer

Opening Fixed Deposits (FDs)

Salary Processing (Beneficiary Accounts in NBB)

Letter of Credit

Bank Guarantee

BUSINESS ONLINE BANKINGBOARD RESOLUTION ATTACHMENT – MANDATE

Board Secretary Chairman of the Board

Licensed by CBB as a Conventional Retail Bank of 18

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We authorize the following Business Online Banking Users and Administrators from our organization for utilizing the Business Online Banking services. By signing below the users agree to abide by the Business Online Banking Terms and Conditions.

DETAILS SUPER USER 1 SUPER USER 2 USER 1 USER 2 USER 3

Full Name *

Division *

Authority Level *

Administrator Initiator Checker Approval





Company *

User ID * Auto Generated e.g. First company 3 letters + first and last name Initials+ user number (NBBAB001)

CPR No.*

Mobile No. * (for OTP) Email Address *(Company E-Mail ID)Signature & Date *

ACCOUNT LINKAGE MATRIX

Account Numbers to be Linked *

(Fill in the Account Numbers)

MAXIMUM APPROVAL LIMIT (PER TRANSACTION)

Predefined Menu Profile (Select predefined profile from Appendix A Or Fill in the below fields)Account & Credit Card Enquiry *Service Requests *

Liquidity Management *Treasury Services – FC, Bonds & Investment *Funds Transfer (Within Corp ID) BHD BHD BHD BHD BHD Funds Transfer(Within NBB) BHD BHD BHD BHD BHD Remittance (Local and International) * BHD BHD BHD BHD BHD Fawateer and Bill Payment * BHD BHD BHD BHD BHD

Direct Debit Transfer *BHD BHD BHD BHD BHD

Opening Fixed Deposit *BHD BHD BHD BHD BHD

Salary Processing *BHD BHD BHD BHD BHD

Letter of Credit *BHD BHD BHD BHD BHD

Bank Guarantee *BHD BHD BHD BHD BHD

* Use additional forms for more users.

BUSINESS ONLINE BANKINGUSER DETAILS FORM


DELIVERY OF PASSWORDS & MPINS

Login credentials including Login ID, password and mPIn will be sent to each user respectively by email and SMS through the user's registered email and mobile number.

DECLARATION

I/We acknowledge receiving a copy of the Business Online Banking Terms and Conditions which I/We have read and understood and agree to be bound by. I/We agree that these Terms and Conditions are subject to change from time to time at the sole discretion of NBB. I/We also understand and confirm that if this form is used for modifying some of the existing details all other details remain unchanged.

Note: For companies and partnerships signatories authorized by the Board / Managing Partners (as per partnership deed) can only sign the Business Online Banking Application Form.

*

AUTHORIZED SIGNATORY AUTHORIZED SIGNATORY(RUBBER SEAL OF COMPANY REQUIRED) (RUBBER SEAL OF COMPANY REQUIRED)

Date Date

FOR BANK USE ONLY

Application Form Received by NBB Representative

Name Signature Date

Authorized Signatures - Verified By Branch Operations

Name Signature Date

Authorized Signatures - Verified by Branch Head

Name Signature Date

(For NBB Operations Use ONLY)

Details inputted in Business Online Banking by

Name Signature Date

Authorized in Business Online Banking by

Name Signature Date

BUSINESS ONLINE BANKINGUSER DETAILS FORM


BUSINESS ONLINE BANKINGAPPENDIX A - STANDARD ACCESS PROFILE

DETAILS ENQUIRY BASIC FUND ADV. FUND TREASURY TRADE SALARY FULL ACCESS

Account & Credit Card Enquiry * Y Y Y Y Y Y Y

Service Requests *Y

(PERSONAL PROFILE)

Y YY

(PERSONAL PROFILE)

Y (PERSONAL

PROFILE)Y Y

Liquidity Management * Y Y Y

Treasury Services – FC, Bonds & Investment * Y Y Y

Funds Transfer(Within Corp ID) * Y Y Y

Funds Transfer(within NBB).* Y Y Y

Remittance (Local and International) * Y Y Y

Fawateer and Bill Payment * Y Y Y

Direct Debit Transfer * Y Y

Opening Fixed Deposit * Y Y

Salary Processing * Y Y

Letter of Credit * Y Y Y

Bank Guarantee * Y Y Y

PROFILE NAME CORPENQ BASIC FUND ADV. FUND TREASURY TRADE SALARY FULL ACCESS


BUSINESS ONLINE BANKING TERMS & CONDITIONS

I. Registration:

a) InordertoavailoftheOnlineBankingServicescustomersoftheBankarerequiredtofirstsubmitthedulycompletedOnlineBankingApplicationForm(alongwiththerequireddocumentsspecifiedbytheBankfromtimetotime)toanyoftheBank’sbranchesorrelationshipmanagers.

b) OnceanOnlineBankingApplicationFormhasbeenprocessedandapprovedbytheBank,theCustomerwilleithercollectitsLoginCredentialsfromtheBankortheLoginCredentialswillbesenttotheCustomer,dependingontheprocessspecifiedbytheBankfromtimetotime.LoginCredentialsmustbecollectedbyCustomerswithin30daysofapplyingfortheOnlineBankingServices;otherwisetheissuedLoginCredentialsmaynolongerfunction.

II. Eligibility:

a) AnycorporatecustomerthatmaintainsanoperatingaccountwiththeBankmayapplytousetheOnlineBankingServices.

b) TheAuthorizedSignatorymusthavetheappropriatepowerstosignandoperatetheAccountsolelyorotherwise.

TheBankreservestherighttoacceptorrejectanyapplicationtousetheOnlineBankingservices.

DEFINITIONS:

CapitalizedtermsusedinintheseTermsandConditionsandnototherwisedefinedhereinshallhavethemeaninggiventothemintheTermsandConditionsofAccountOpening&Operation.IntheseTermsandConditions,unlessthecontextotherwiserequires,thefollowingwordsandexpressionsshallhavethefollowingmeanings:

Accountmeansanyaccountopened,maintainedandoperatedbytheCustomerwiththeBank.

Authorized SignatorymeansanypersonwhohasbeenauthorizedbytheCustomerthroughdulyexecutedandvalidmandate,powerofattorney,partnerresolution,board/shareholder’sresolutionorbymemorandumandarticlesofassociationtosign,maintainandoperatetheAccountonbehalfoftheCustomer,asidentifiedintheBUSINESSONLINEBANKINGMandatefromtimetotime.

BankmeansNationalBankofBahrainB.S.C.

Beneficiarymeansanyindividualorentity(includingbutnotlimitedtoacompany,Government,Quasi-Governmentalentity,club,society,incorporatedorunincorporatedassociation,trust,soletrader,individualorotherentity)towhomtheCustomerissendingapaymentormakingaFundsTransfer.

Business Daymeansaday(excludingFridayorSaturday,publicholidaysdeclaredbytheCBB/BahrainGovernmentortheBank)onwhichbanksareopenforgeneralbusinessinBahrain.

CBBmeansCentralBankofBahrain.

Chargesmeansallamountspayable(includingcommission,feesandcharges)bytheCustomerinconnectionwiththeuseoftheOnlineBankingServicesincluding,withoutlimitation,allTransactionfees,financialcharges,additionalexpenses,damages,legalcostsanddisbursements,whichwillbedebitedfromtheAccount.

BUSINESS ONLINE BANKING MandatemeansthemandateformtobecompletedbyaCustomerpriortoaccessingtheOnlineBankingServices.

Communicationmeansanynotices,documents,applicationforms,information,helpfiles,on-screenhelputilities,textmessagesoranyotherguidelinesinanymediumissuedbytheBanktotheCustomerorpublishedontheCorporatePortalfromtime-to-time,relatingtotheOnlineBankingServices.

Corporate PortalmeansthewebsitethroughwhichaCustomermayaccesstheOnlineBankingServices,namelyhttps://corporate.nbbonline.com/corp/BANKAWAY?Action.CorpUser.Init.001=Y&AppSignonBankId=NBB&AppType=corporate&AppCorpLangId=001

Customermeansacompany,Government,Quasi-Governmentalentity,club,society,incorporatedorunincorporatedassociationholdinganAccountwiththeBankinitsnameandwhichhasbeenauthorizedbytheBanktooperateanAccountanduse theOnlineBankingServices.



Cut-off TimemeansthelatesttimebeforewhichaCustomerinitiatedservicerequestorFundsTransferrequestwillbeacceptedforprocessingoneachBusinessDayasstipulatedbytheBank,fromtimetotime.TheBankreservestherighttodeemallrequestsreceivedaftertheCut-offTimeoronanon-BusinessDay,asrequestsreceivedonthenextBusinessDay.

Financial TransactionmeansuseoftheOnlineBankingServicesforanyfunctionorservicesprovidedbytheBankcausingamovementoffundsinanAccount.

Funds TransfermeansamovementoffundsbetweenAccounts,toanaccountheldbyathirdpartywiththeBank,ortoanaccountheldwithanotherbankeitherwithinBahrainoroutsideBahrain.

InstructionsmeansanyrequestorinstructionsfromtheCustomeroraUsertotheBankinconnectionwiththeuseofOnlineBankingServices,receivedintheBank’sspecifiedformat.

Intellectual PropertymeansintellectualpropertyrightsinconnectionwiththeOnlineBankingServicesincludingbutnotlimitedtoallstatutoryandotherproprietaryrightsinrespectofallintellectualpropertyincludingalltrademarks,technicalinformation,processcontroltechnology,databaserights,informationtechnology,rightsattachedtosoftware,patents,patentapplications,logosanddevices,confidentialinformation,tradesecrets,designrights,copyrightandanyotherrightsoflikenature(whetherregisteredorunregistered).

LimitsmeanstheTransactionlimits(whichmayvarybyTransactiontype),periodiclimitsandUserlimitsstatedintheBUSINESSONLINEBANKINGMandate,asmaybeincreasedorreducedbytheBankinitabsolutediscretionfromtimetotime.

Login CredentialsmeansfactorsrequiredforloggingintouseOnlineBankingServiceswhichwillincludetheCustomer’scorporateidentification,Useridentification,password,onetimepasswords,mobilepersonalidentificationnumbersetc.

Non-Financial TransactionsmeansusageofanyfunctionorservicesprovidedbytheBankundertheOnlineBankingServices,relatingtotheAccountand/orotherbusinessactivitieswiththeBank,whichdonotcreateanyfinancialmovementontheAccount.

Online Banking Application FormmeanstheapplicationformthatmustbedulycompletedandsubmittedtotheBankbytheCustomerwhenapplyingfortheOnlineBankingServices.

Online Banking ServicesmeansanyoralltheonlinebankingfunctionsandonlinebankingfacilitiesprovidedbytheBanktoCustomersfromtimetotime,includingbutnotlimitedto,FundsTransfer.

Online DisclaimermeanstheBank’sOnlineDisclaimerandPrivacyPolicy,acopyofwhichisavailableontheCorporatePortalloginpage.

Pay BillsmeansaserviceprovidedtotheCustomer,whichenablestheCustomertomakeutilitybillpaymentsfromtheirAccounttoSpecifiedEntitiesinBahrain.

Privacy PolicymeanstheBank’sprivacypolicydocument,acopyofwhichisavailableattheCorporatePortalloginpage.

Referencesto“we”,“us”and“our”asappropriatearereferencestotheBankandReferencesto“you”and“your”asappropriatearereferencestotheCustomer.

Service ProvidermeansanyserviceproviderassistingtheBankinprovidingtheOnlineBankingServicesoranyrelatedservicestotheCustomer.

Specified EntitiesmeansinrelationtothePayBillsserviceprovidedtoCustomers,approvedthirdpartyPayBillspaymentbeneficiariessuchasBatelco,Zain,BahrainElectricityandWaterAuthority,e-governmentoranyotherthirdpartyentityapprovedbytheBankfromtimetotime,thedetailsofwhichareavailableonthePayBillsservicepageoftheCorporatePortal.

Statement of AccountmeanstheBank’speriodicstatementsenttotheCustomer,showingparticularsoftheTransactionsconductedundertheAccountduringacertainperiodthroughallchannels,includingtheOnlineBankingServices.

Transactionmeansany/allFinancialTransactionsandNon-FinancialTransactionsavailablethroughthedifferentchannelsprovidedbytheBankincludingtheOnlineBankingServices.

UsersmeansanindividualdulyappointedandauthorizedbytheCustomertohaveadministrativeaccesstoanduseoftheOnlineBankingServicesonbehalfoftheCustomerinaccordancewiththeOnlineBankingApplicationForm,theBUSINESSONLINEBANKINGMandateoranyprocedures/requirementsasnotifiedbytheBanktotheCustomerfromtime-to-time.



Interpretation:

a) ReferencestoArticles,ClausesandSchedulesarereferencestoArticles,ClausesandSchedulesoftheseTermsandConditions,whichshallbeconstruedaccordinglyandshallconstituteanintegralpartoftheseTermsandConditions.

b) TheheadingsintheseTermsandConditionsareinsertedforconveniencepurposesonlyandshallnotaffecttheconstructionoftheseTermsandConditions.

c) Exceptwherethecontextotherwiserequireswordsdenotingthesingularshallincludethepluralandviceversa,wordsdenotingagendershallincludeeverygenderandreferencetopersonsshallincludebodiescorporateandunincorporated.

d) Anyreferencetoapersonincludesanyindividual,Company,partnershipfirm,corporationorotherlegalentity,whatsoever.

e) AllreferencesintheseTermsandConditionstoatimerefertothetimeinBahrain,irrespectiveofthetimezonefromwhichtheTransactionisinitiatedbytheCustomer.

TERMS AND CONDITIONS

TheseTermsandConditionstogetherwiththeOnlineBankingApplicationForm,OnlineDisclaimersetouttheagreementbetweentheBankandtheCustomerinrelationtotheOnlineBankingServicesandshallbereadinconjunctionwiththeTermsandConditionsofAccountOpening&Operation.

IntheeventofanyconflictbetweentheseTermsandConditionsandtheTermsandConditionsofAccountOpening&Operationand/orthetermsandconditionsofanyotherproductprovidedbytheBanktotheCustomer(forexampleinrespectofremittances;SWIFTtransfers,beneficiaryuploads,lettersofcredit,lettersofguarantee,salaryprocessing,billpayments,accountsweep,accountopening,etc.),thetermssetoutintheTermsandConditionsofAccountOpening&Operationorthetermsandconditionsoftherelevantotherproduct(asapplicable)shallprevail.ByusingtheOnlineBankingServicesforthefirsttimeCustomersshallbedeemedtohavecarefullyread,understoodandacceptedtheseTermsandConditionsandagreedtobeboundhereby.IfaCustomerdoesnotacceptandagreetoalloftheseTermsandConditions,theCustomerisnotpermitted toaccessoruseOnlineBankingServices.

GENERAL CONDITIONS FOR USE OF ONLINE BANKING SERVICES

1. TheCustomerirrevocablyandunconditionallyacceptsthatanyTransactionand/orInstructionmadeorgiventhroughtheOnlineBankingServiceswillbeentirelyattheCustomer’sownriskandresponsibility.TheBank’srecordofanyTransactionorInstructionprocessedinconnectionwithOnlineBankingServiceswillbebindingandconclusiveevidenceofsuchTransactionorInstructionforallpurposes.

TheCustomermayrequestthattheBankprovidesaccesstotheOnlineBankingServicestotheUsers.SuchUsers,ifpermittedbytheBank,mayviewandprintalldetailsoftheCustomer’srelationshipwiththeBank,whichmaybeavailableintheOnlineBankingServicesfromtimetotime.TheCustomeracceptstheresponsibilityandliabilityfordisclosureofinformationtosuchUserandtoactsofsuchUserinhandlingtheinformationsoobtained.

2. TheCustomeragreesthatallsecuritypracticesandcontrolsusedandimplementedbytheBankarereasonableandadequate.TheCustomershallsafeguardandensurethatthesecuritypracticesarekeptsecretatalltimesandshalldiligentlysafeguardfromdisclosuretoand/orusebyanyotherperson(s),theirLoginCredentials,oranyotherauthenticationmethods/devices,nottobedisclosedtoanythirdpartiesorunauthorizedpersonnel.TheCustomerundertakes,andundertakestoensurethatanyUserundertakes:

2.1. TokeeptheirLoginCredentialssecureandtomemorizetheirLoginCredentialsanddestroyanynotificationcontainingtheirLoginCredentials(printedorotherwise)assoonaspossibleafterreceivingit.

2.2. ToadheretotherestrictionsforusageoftheLoginCredentialsand/oranyotherauthenticationmethods/devicesasnotifiedbytheBankfromtime.

2.3. Totakeallprecautionstokeepallrelateddevicesandservicessuchasmobilephones,emailaccountsetc.securebytakingappropriatesecurityprecautionsincluding,butnotlimitedto,passwordprotectingtheirmobilephone,maintainingstrongpasswords,lockingtheirmobilephoneatalltimesandloggingoutofemailapplications.

3. TheCustomerunderstandsandagreesthathewillbesolelyresponsibleforrisksandlossesarisingouthisactionsinnotadheringtotheundertakingscontainedinClause2above.



4. TheCustomerwillhaveaccesstotheBank’snetwork24hoursperday/7daysperweek,withtheexceptionofanyplannedorunexpectedshutdownsduringoperatingandnon-operatinghours.TheCustomeracknowledgesthatsuchshutdownsmayresultineitherpartialornoaccesstotheOnlineBankingServices.TheBankreservestherighttorecordinitsinformationsystemsalldataconcerninganycommunicationoractionrelatingtoanyTransactions.TheBankwillusereasonableendeavorstoexecuteInstructionsassoonasthesearereceivedfromtheCustomerandacceptedbytheBank’sinformationsystemsbutdoesnotguaranteeanyindicatedturnaroundtime.ThedateandcontentofeachInstructionwillbeverifiedbyanymeansavailabletotheBank.

IfaUserusestheOnlineBankingServicesinviolationoftheBUSINESSONLINEBANKINGMandate,theBankshallnotbeliableinanywayforexecutingTransactionsthathavebeenauthorizedbytheCustomerontheOnlineBankingServices.FurthertheCustomerfullyunderstandsandagreesthatheshallberesponsibleforanyerrors/omissionsarisingoutofincorrectsetupoftheauthorizationrulesbytheCustomeroraUser.

5. Daily Limits on Funds Transfer & Payments:

5.1. TheCustomeragreesthatallTransactionswillbesubjecttotheLimits.TheBankherebyreservestheright,actinginitssolediscretion,toamendanyLimitatanytimewithoutnoticetotheCustomer.

5.2. ThecumulativesumofallFundsTransfersandTransactionsonanygivendayshallnotexceedtheapplicableLimitforthatday.TheCustomerwillnotmakeanyindividualFundsTransferorenterintoanyindividualTransactioninexcessoftheapplicableLimit.

6. Cut-offs for Transactions and service request:TheBankwillusereasonableendeavorstoprocessTransactions/servicerequestsreceivedbytheBankbeforethespecifiedCut-offTime.ApplicationsforaTransactions/servicerequestreceivedaftersuchCut-offTimewillbeprocessedonthenextBusinessDay.AllCut-offTimesarewithreferencetoBahraintime,irrespectiveofthegeographicallocationfromwhichtheCustomerhasinputtheInstructions.

7. SWIFT Transfers:

a) ItisunderstoodthatSWIFTmessagesaresententirelyattheCustomer’sownrisk.TheCustomeragreestofullyindemnifytheBankandholdtheBankharmlessagainstanyandallactions,proceedings,liability,costs,charges,lossordamages(includinglegalcosts)itmaysufferasaresultoftheBankacting,delayingorrefrainingfromactinguponthesaidInstruction(s).NeithertheBanknortheBank’soverseascorrespondentsshallbeliableforanyloss,delayorerrorwhichmayoccurinthetransmissionofthemessageormisinterpretationofamessagewhenreceived,orforanydelaycausedbytheclearingsystemofthecountryinwhichthepaymentistobemade.TheBankisnotliableforanyactofdefaultornegligencebytheBeneficiary’sbankincollectingtheremittance.InnoeventshalltheBankunderanycircumstancesbeliableforanylossofprofits,contractsorspecial,indirectorconsequentiallossordamages.

b) IntheabsenceofspecificInstructions,allcharges/commissionsappliedoutsideBahrainarefortheBeneficiary’saccount.TheBeneficiarymaybeunabletoobtainfullvalueunderatelegraphictransferonaccountofexchangeorotherrestrictionsapplicableinthecountryofpaymentortothepayingbankincludingchargesandfeesifany.

c) Ifthecircumstancesrequire,theBankreservestherighttosendSWIFTtransfersthroughadifferentplaceotherthantheonespecifiedbytheCustomer.

d) SuccessfulreceiptofaFundsTransferbyaBeneficiarywillbesubjecttoanyexchangecontrolorotherrestrictionswhichmaybeimposedbytherulesandregulationsofthecountrywheretheencashmentistobemade.NeithertheBank,norcorrespondents,noragentsshallbeliableforanylossordelaycausedbyanysuchrulesandregulations.

e) TheBeneficiary’sbankBICCode/SortCode/FedwireID/CHIPSUIDoranyothersuchcodeprovidedbytheCustomerwillbeconsideredascorrectandtheFundsTransferwilltakeeffectaccordingly,assumingcorrectnessofthegivencodes.

f) TheBankreservestherighttoreviseanyChargesfromtimetotimewithoutpriornotice.IfInstructionsaresubmittedviatheOnlineBankingServices,theBankmayactuponsuchInstructionsandpresumethattheyaregenuineandaccuratelyrepresenttherequirementsoftheCustomer,regardlessofwhethertheInstructionsareactuallycompiledorsentinerror,byfraud,negligence,alteredoramendedbysomeoneotherthantheCustomerwithorwithouttheactualknowledgeoftheCustomer.TheBankhasnodutytoverifythefactsorauthenticityofanyInstructions.

g) IfanapplicantrequestsarefundoftheremittanceamountfromtheBank,subjecttotheBankhavingreceivedthefundsfromtheBeneficiary’sbank,theBankshallatitssolediscretionmakethepaymenttotheapplicantattheprevailingbuyingratefortherelevantcurrencylessallchargesandexpensesincurred.



8. Funds Transfer:

a) TheCustomeragreesnottotransferfundstoaccounts,whicharenotpermittedundertheseTermsandConditionsand/orinviolationofanyrules,regulationsandlawsasapplicable.

b) TheBankreservestherighttodeclineanyFundsTransferrequestsaswellasrequeststoamendorcancelapreviousrequest.

c) IfInstructionsidentifyaBeneficiarybynameandaccountnumber,theBankmayexecutethoseInstructionsbyreferencetotheAccountnumberonly,eveniftheAccountnumberdoesnotcorrespondwiththenameprovidedbytheCustomer.

d) TheCustomerunderstandsandagreesthatthefundsaretransferredonlineuponFundsTransferrequestmadeviatheOnlineBankingServices.FundsTransferswillbesubjecttotheCut-offtimesanddailyLimitsstipulatedabove.

8.1. Funds Transfers to other banks within Bahrain or outside Bahrain

a) TheCustomerwillberesponsibleformaintaining,addinganddeletingBeneficiary’snamesanddetailsforanyFundsTransferrequest.TheCustomeragreesthathewillbesolelyresponsibleforanyincorrectsetupofBeneficiariessetupbyhimintheOnlineBankingServices.

b) TheCustomeracknowledgesandagreesthatwhentheBankiscarryingoutaremittancefromanyoftheirAccounts,theBankisactingasanagentfortheCustomerandnotastheagentoronbehalfofanythirdparty.TheCustomerunderstandsandagreesthatatalltimeshis/herrelationshipwithanythirdpartyisindependentoftheBankandtheCustomer’suseofthisService.TheBankwillinnowayberesponsibleforanyactsoromissionsbyanyotherbank/financialinstitution(s)orotherproviderofanyAccount,includingandwithoutlimitationtoanymodification,interruptionordiscontinuanceofanyAccountbysuchbank/financialinstitution(s).

c) TheCustomeragreesnottorequestforanyFundsTransferthatarenotpermittedundertheseTermsandConditionsand/orinviolationofanyrules,regulationsandlawsasapplicable.TheBankisnotresponsibleforanycostsorlossesincurredasaresultofanytransactionsthatarenotpermittedunderrestrictionsimposedbytheBeneficiary’sbank/financialinstitutionorthoseimposedbylaw.

d) TheBankreservestherighttodeclinetoaffectanyFundsTransferrequestsaswellasrequeststoamendorcancelpreviousrequests.

e) TheCustomerunderstandsthattheBankwillnotinvestigateanydiscrepanciesbetweenaBeneficiary’snameandaccountnumber.Inaddition,theCustomeragreesthattheBankisundernodutytoinvestigatediscrepanciesbetweentheBeneficiary’snameandaccountnumber,andthattheBankwillactonlyaspertheInstructionsoftheCustomer.IfaFundsTransferrequestidentifiesaBeneficiarybynameandaccountnumber,theBankmayexecutethoseInstructionsbyreferencetotheaccountnumberonly,eveniftheaccountnumberdoesnotcorrespondwiththeBeneficiary’sname.TheCustomerunderstandsthatotherbank/financialinstitutionsmaynotinvestigatediscrepanciesbetweenBeneficiary’snamesandaccountnumbers.Inaddition,theCustomeragreesthattheBankhavenoresponsibilitytoinvestigatediscrepanciesbetweenBeneficiarynamesandaccountnumbersandtheBankwillactonlyaspertheinstructionsoftheCustomer.

f) TheCustomerunderstandsandagreesthatatalltimeshis/herrelationshipwithotherbanks/financialinstitutionsisindependentoftheCustomer’srelationshipwiththeBank.TheBankwillnotberesponsibleforanyactsoromissionsbyotherbanks/financialinstitutionsorotherproviderofanyaccount,includingandwithoutlimitationtoanymodification,interruptionordiscontinuanceofanyaccountbysuchbanks/financialinstitutions.

g) TheCustomermustcheckwiththeBeneficiary’sbank/financialinstitutionforrestrictionsregardingtransferoffundswithintheirinstitution.TheBankisnotresponsibleforanyChargesorlossesincurredfromFundsTransfersthatarenotpermittedbysuchbanks/financialinstitutionsorthoseimposedbylaw.

h) TheCustomerunderstandsandagreesthatanyFundsTransfertothirdpartyaccountsinotherbanks/financialinstitutionswithinoroutsideBahrainaresentbySWIFTtransfer.FundsTransfersaresubjecttotheCut-offTimeanddailyLimits.TheconditionsofSWIFTFundsTransfersarestipulatedabove.

i) TheCustomeracknowledgesthataccesstosomeoftheOnlineBankingServicesincludingFundsTransferstobeneficiarieslocatedoutsideBahrainmaytakelongertoprocess,duetodifferencesintime,businesshoursandbusinessdaysbetweentheplacewheretheInstructionorTransactionisreceivedandtheplaceofaccountstobedebitedorcredited.



8.2. Remittances:

InadditiontotheseTermsandConditions,thefollowingshallalsoapplyforremittances:

a) PaymentofthetransferredfundsissubjecttoanyRulesandRegulationsofthecountrywherepaymentistobemade,inviewoftheprevalenceofexchangerestrictionsthroughouttheworld.TheliabilityoftheBankwithrespecttopaymentofthetransferredfundsshallnotexceedinanycasetheextenttowhichpaymentisallowedinthecurrencywhichthetransferredfundsaretobemadeunderanygovernmentorotherrestrictionsexistingintheplaceofpaymentatthetimepaymentinstructionsarereceived.NeithertheBanknoritscorrespondentsoragentsshallbeliableforanydelayorlosscausedbyanyActofanyGovernmentorGovernmentAgencyasaresultoforinconsequencebyanycausewhatsoever.

b) If,aftertheBankhasconvertedanapplicant’sfundsintoadifferentcurrency,theBankisforanyreason,unabletoproceedwithatransfer,theBankshallrefundtheamountofthecancelledtransfertotheapplicantandinordertoeffecttherefund,theBankmayconvertthefundsbackintotheoriginalcurrencyatthethendemandbuyingrateforthecurrencyinquestionandmaydeductanycostcharges,expenseandinterest.

c) Unless,itisotherwiseexpresslyandspecificallyagreedinwriting,theBankmayatitsdiscretionconvertintoaforeigncurrencythefundsreceivedfromtheapplicantattheBank’ssellingrateonthedaysuchfundsarereceived.TheBank’sstatementinwritingthatithaseffectedsuchconversionandtheamountofsuchconversionshallbeconclusive.

d) CurrencyotherthanthatofthecountrytowhichtheremittanceismadeshallbepayabletothepayeeinthecurrencyofthesaidcountryunlessthepayeebyarrangementwiththepayingcorrespondentorAgentobtainspaymentinsomeothercurrencyuponpayingallchargesoftheBank’scorrespondentoragentinconnectionherewithandinaccordancewithtermsseparatelyagreedwithsuchcorrespondent.

e) TheBankmaytakecustomarystepsforremittanceaccordingtotheseTermsandConditions.Insodoing,theBankshallbefreeonbehalfoftheCustomertomakeuseofanycorrespondent,sub-agentorotheragencybutinnocasewilltheBankoranyofitscorrespondentsoragentsbeliableformutilation,interruptions,errorsordelayoccurringinthewire,cablesormains,oronthepartofanyPostalAuthority,Telegraph,CableorWirelesscompanyoranyemployeeofsuchauthorityorthroughothercause.TheBankmaysendanymessagerelativetothistransferinexplicitlanguageorcode.

f) TheapplicablevaluedateisthedateappliedbytheBank,irrespectiveofthedateofdebitingtheapplicantsaccount.

g) Incaseofpaymenttobemadeinfullwithoutdeductions,anycurrentorsubsequentCorrespondentBankcharges,feesorcommissionwillbefortheapplicant’saccount.TheBankisauthorizedtorecoversuchcharges,feesorcommissiondirectlyfromtheapplicant’saccountwithoutpriornotification.

h) AswellastheseTermsandConditions,anytransfershallalsobesubjecttotheBank’sstandardTermsandConditionswhereapplicableincludingthoserelatingtopreventionofmoneylaundering.

i) TheseTermsandConditionsaresubjecttothelawsofBahrainandtheexclusivejurisdictionoftheBahraincourts.

8.3. Other Online Banking Services:

TheCustomerunderstandsandagreesthatthetermsandconditionsrelatingtotheBank’sproductsandservicesarealsosubjecttochangefromtimetotimeatthediscretionoftheBankandtheCustomerwillkeephimselfabreastofanysuchchangesbeforeutilizingtheOnlineBankingServices.

8.3.1.Sweepservice:TheCustomerunderstandsandagreesthattransfersoffundsthroughsweepfunctionalityarenotgovernedbyfinancialwork-flowrulesoftheOnlineBankingServices.Therefore,transferoffundsthroughthesweepfunctionalitywillbeaspertheparametersgiveninthemandateforsweepfacilityprovidedbytheCustomer.

8.3.2.Fixeddeposits:TheCustomerunderstandsandacknowledgesthatotherfunctionalitieslikechangingofmaturityinstructionsforfixeddeposits(FD)arealsonotgovernedbyfinancialwork=flowrules.UsersauthorizedbytheCustomertochangethematurityinstructionsofFDscanusetheirauthoritytodivertFDproceedsonmaturityoftheFD,toaccountswheretheyhaveauthorityforFinancialTransactions.TheCustomeragreesandacknowledgesthatheissolelyresponsiblefortheconsequencesofauthorizingUsersforfunctionalitieswhicharenotgovernedbyfinancialwork-flowrules,whichincludebutarenotlimitedtosweepservicesandchangingofmaturityinstructionsonFDs.

8.3.3.Creditcards:TheCustomerunderstandsandagreesthatallUsersauthorizedtodoso,canaccessdetailsandtransactionsforallcreditcardslinkedtotheCustomer’sIdentificationnumberwiththeBank.



9. Customer undertakings:

a) TheBankisnotrequiredtomakeanyinvestigationsregardingtheidentityofanyUser(oranypersonpurportingtobetheUser)oranythirdpartygainingaccesstotheOnlineBankingServices,otherthantheLoginCredentialsprovidedinthesecurityprocedureand/oranyotheradditionalsecuritymethods/devicesimplementedbytheBankatitsabsolutediscretion.

b) TheCustomerisliablefortheusageoftheLoginCredentialsandanyotherauthenticationmethods/devicesusedtoaccessanyoftheOnlineBankingServicesbyaUser,anyotherauthorizedpersonnel,anyunauthorizedpersonneloranyotherthirdparties.

c) TheCustomerunderstandsthattheBankcanrelyontheauthenticityofTransactionsconductedbytheCustomer,aUseroranybodyelseontheCustomer’sbehalfbyaccessingtheOnlineBankingServicesusingLoginCredentialsandanyassociatedsecurityprocedures.TheCustomeralsoagreesthatiftheBankhasanyreasontodoubtthegenuinenessofanyInstructionorTransaction,theBankmay,initsowndiscretion,choosenottoprocesstheInstructionand/orTransactioninitiatedusinganyoftheOnlineBankingServices.

d) TheCustomerisresponsiblefortheaccuracyofinformationsubmittedtotheBankandtheBankshallnotbearanyliabilityforanylossordamagearisingfromanyerroneousorinsufficientinformationprovidedtotheBank.

e) TheCustomerundertakestoexecuteanyadditionaldocumentsthatmayberequiredbytheBankpriortoprovidinganyexisting/modified/additionalServiceundertheOnlineBankingServices.WhereaCustomerfailstocomplywithsuchrequirements,theCustomershallnotbeeligibleforsuchexisting,enhancedormodifiedOnlineBankingServicesandtheBankwillbeentitledtowithdrawtheOnlineBankingServicesprovidedearlier.

f) TheCustomershallensuresufficientdrawingbalanceintheAccountrelatingtotheOnlineBankingServices,beforemakinganypaymentorFundsTransfer.Ifforanyreason,theAccountisoverdrawnbyuseoftherelevantOnlineBankingService,theCustomershallberesponsibleforimmediatelymakingupthedeficitbyadirectpaymentortransferoffundsfromanyotherAccount.FailuretocomplywiththisconditionshallentitletheBanktocanceltheOnlineBankingServicesandtorecoverorset-offanyoutstandingamountsandChargesfromtheCustomerinamannerdeemedappropriatebytheBank.

10. Liability of the Bank:

TheCustomeragreesthattheOnlineBankingServicesareprovidedexclusivelyforthebenefitoftheCustomer.TheBankshallnotbeheldliableinanymannerorform,forprovidingtheOnlineBankingServices,includingbutnotlimitedto,anyofthefollowing:

a) IftheCustomerisunabletoaccessand/orutilizetheOnlineBankingServicesduetoanyreasonbeyondtheBank’scontrolincludinganytechnical,communicationornetworkmalfunctionorbreakdown;

b) ForanylossordamagethatmayariseorbeincurreddirectlyorindirectlybyreasonoftheBankcarryingouttheCustomer’sTransactionsorInstructionsorfromanymalfunctionorfailureoftheOnlineBankingServices.

c) Foranychange,alteration,additionsordeletionstotheseTermsandConditions,theOnlineBankingServices,thesystemsofoperationoftheOnlineBankingServicesorthedailyCut-offTimes;

d) Foranypartial,incomplete,lateorfailedFundsTransfer,remittances,accountsweeporBillPaymentstoanypayee/BeneficiarynominatedundertheOnlineBankingServicesduetoanyreasonsbeyondtheBank’scontrol;or

e) AnypersonwhohasnotbeenauthorizedbytheCustomerpurportingtobeaUserorotherwiseaccessingorutilizingtheOnlineBankingServicesonbehalfoftheCustomerbyprovidingaccuratelogonanduserauthenticationcredentials.

11. Indemnity by the Customer:TheOnlineBankingServicesareprovidedentirelyattheriskoftheCustomerandtheCustomeragreestoindemnify,defendandholdharmlesstheBank,itsServiceProviders,affiliates,partners,officers,directors,employeesandagentsfromanyandallclaims,liability,damagesand/orcosts(including,butnotlimitedto,attorney’sfees)arisingfrom:

a) TheCustomer’suseoftheOnlineBankingServices;

b) TheBank’srelianceonanyinformation,Instruction,licenseand/orauthorizationprovidedbytheCustomeroraUserunderorpursuanttotheseTermsandConditions;

c) TheCustomer’sortheUser’sviolationoftheTermsandConditionsorits/his/herinfringement,orinfringementbytheUseroranyotheruseroftheAccounts,ofanyIntellectualPropertyorotherrightofanypersonorentity;



d) TheBankactingontheInstructions;

e) AnydamagetotheITsystemsoftheCustomeroranythirdparty;

f) TheCustomer’soraUser’smisuse/improperuse/accessoftheOnlineBankingServicesorLoginCredentials;or

g) AnyfailurebytheBanktoprovideanyorallofthefacilitiesavailableundertheOnlineBankingServicesattributable,eitherwhollyorpartly,toreasonsbeyondtheBank’scontrol,includinganytechnicalmalfunction/breakdown.

TheBankdoesnotguaranteetheaccuracy,completenessandtimelinessofinformationsetoutorincludedontheOnlineBankingServicesandanyinformationsetoutorincludedthroughtheOnlineBankingServicesissubjecttoamendment,variationandchangefromtimetotime.

12. Responsibility for Errors:

TheCustomerunderstandsandagreesthattheBankwillrelyontheinformationprovidedbytheCustomeroraUser(asapplicable)andtheCustomerauthorizestheBanktoactonanyInstructions,whichhavebeenorreasonablyappeartohavebeensentbytheCustomeroraUser,tosubmittransfer,remittancesormakepaymentInstructionsontheCustomer’sbehalf.TheCustomerunderstandsthatthirdpartyfinancialinstitutionsreceivingthetransfer/paymentinstructionsmayrelyonsuchinformation.TheBankisnotobligedtotakeanyfurtherstepstoconfirmorauthenticatesuchInstructionsandwillactonthemwithoutrequestinganyfurtherconfirmation.TheCustomerunderstandsthatiftheCustomeroraUserprovidestheBankwithincorrectinformationorifthereisanyerrorintheCustomer’sorUser’sInstruction/information,theCustomeracceptsfullresponsibilityforlossesresultingfromanyoferrors,duplication,ambiguitiesorfraudintheinformationthatisprovidedbytheCustomer.TheCustomeragreesnotto,andwillensurethattheUserwillnot,impersonateanypersonoruseanamethattheCustomerortheUserisnotauthorizedtouse.IfanyinformationprovidedbytheCustomeroraUserisuntrue,inaccurate,notcurrentorincomplete,withoutlimitingotherremedies,theBankreservestherighttorecoverfromtheCustomeranycostsorlossesincurredasadirectorindirectresultoftheinaccurateorincompleteinformation.Inanyevent,theBankisnotresponsibleforerrors,delaysandotherproblemscausedbyorresultingfromtheactionorinactionofanythirdpartyfortransfers/paymentsinstructions.TheCustomerunderstandsthatanysucherrors,delaysorotherproblemsaretheresponsibilityoftherelevantthirdparty.TheBankdoesnotguaranteethattheCustomer’sinfrastructurewillensureconnectivitytotheBank’selectronicnetwork.

13. Service Charges:

Whencompletingatransfer,remittances,PayBills,ServicerequestsorusinganyOnlineBankingServices,certainChargeswillapply.TheCustomeragreesandundertakestopaytheChargesfortheuseoftheOnlineBankingServicesandtheBankshalldirectlydebittheAccountwiththeapplicableChargesforanyTransactionexecutedorservicesutilizedundertheOnlineBankingServices.SuchChargesshallbeaspertheBank’sscheduleoffees,commissionsandcharges,whichisavailableasalinktotheCustomeratalltimesfortheOnlineBankingServices.

TheBankmaychangetheamountoftheapplicableChargesfromtimetotimeatitsdiscretion.TheCustomeragreesthatifforanyreasontheChargesforanyoftheOnlineBankingServicesarenotcollectedfromtheAccount,theBankhastherighttodeclineanyServicerequest.

TheBankreservestherighttochargeafeefortheuseofitsOnlineBankingServicesandanyadditionalservicesorfeaturesthattheBankmayintroduce.TheCustomerunderstandsandagreesthattheCustomerisresponsibleforpayinganyandallthefeesassociatedwithusageoftheOnlineBankingServices.

14. Limitation of Liability and Warranty:

a) TheCustomerunderstandsandexpresslyagreesthatuseoftheOnlineBankingServicesincludinganymaterialand/ordatadownloadorotherwiseobtainedthroughtheuseoftheOnlineBankingServicesisdownloadedorobtainedattheCustomer’sownriskandtheCustomerwillbesolelyresponsibleforanydamages,includingwithoutlimitationdamagetotheCustomer’scomputersystemorlossofdatathatresultsfromthedownloadortheobtainingofsuchmaterialand/ordata.

b) ExceptasexpresslysetforthintheseTermsandConditions,theBankdisclaimswarrantiesofanykind,expressorimplied,includingwithoutlimitationanywarrantyofmerchantability,fitnessforaparticularpurposeornon-infringementofIntellectualPropertyorthirdpartyrights,andtheBankmakesnowarrantyorrepresentationregardingtheaccuracyorreliabilityofanyinformationincludingsuchinformationasretrievedbytheCustomerfromtheAccountoranyresultsthatmaybeobtainedfromtheuseoftheOnlineBankingServices,orthattheOnlineBankingServiceswillmeetrequirementsofallusers,beuninterrupted,timely,secureorerrorfree.



c) ExceptasdescribedintheseTermsandConditions,theBankwillnotbeliableforanydirect,indirect,incidental,special,consequentialorpunitivedamagesofanykindresultingfromtheuseofortheinabilitytousetheOnlineBankingServices,anyinaccuracyofanyinformationoramountretrievedbytheBankfromtheAccount(s),anybreachofsecuritycausedbytheUserorathirdparty,anyTransactionsenteredintobasedontheOnlineBankingServices,anylossof,unauthorizedaccesstooralterationoftheCustomer’stransmissionsordataorforthecostofprocurementofsubstitutegoodsandservices,includingbutnotlimitedtodamagesforlossofprofits,use,dataorotherintangibles,eveniftheBankhadbeenadvisedofthepossibilityofsuchdamages.

d) TheCustomeracknowledgesandagreesthatwhentheBankand/oritsServiceProvideriseffectingatransfer,remittance,PayBilloranyotherfinancialtransactionfromortoanyoftheAccounts,theBankand/oritsServiceProvider(asapplicable)isactingastheCustomer’sagent,andnotastheagentoronbehalfofanythirdparty.TheCustomeragreesthattheBank,itsaffiliates,ServiceProvidersandpartnersshallbeentitledtorelyontheforegoingauthorization,agencyandauthoritygrantedbytheCustomer.

e) TheCustomeragreesthattheBankshallnotbeliableforanycosts,fees,lossesordamagesofanykindincurredasaresultof(1)theBank’saccesstotheAccounts;(2)ourdebitand/orcreditorinabilitytodebitand/orcredittheAccountsinaccordancewiththeCustomer’sFundsTransferInstructions;(3)anyinaccuracy,incompletenessormisinformationcontainedintheinformationretrievedfromtheAccounts;(4)anychargesimposedbyanyproviderofaccounts;and(5)anyFundsTransferlimitationssetbythefinancialinstitutionsorotherprovidersoftheAccounts.

15. Viruses and Technical Problems:The Bank shall not be held liable for any harm caused by the transmission through the Online Banking Services, of a computervirus, or other computer code or programming device that might be used to access, modify, delete, damage, corrupt,deactivate, disable, disrupt, or otherwise impede in any manner the operation of the Online Banking Services or any of theCustomer’s software, hardware, data or property.

16. Right of the Bank to obtain information/verification:The Bank and its Service Provider reserve the right to obtain such information as the Bank deems reasonably necessary to ensurethat the Customer is not using the Online Banking Services in violation of law, including, but not limited to, laws and regulationsdesigned to prevent money laundering or the transfer of funds to Accounts that are blocked by the regulators or under the laws andregulations applicable to money laundering, of the country of access to the Online Banking Services. The Customer undertakes toprovide all or any information regarding the transfer and payments in order to comply with the applicable laws and regulations TheCustomer shall be responsible for the prevention of money laundering and shall ensure compliance of the same.The Customer understands and agrees that the Bank is required to detect, take necessary measures against and report toregulators any suspicious Transaction carried out through the Account.

17. No Unlawful or Prohibited Use:As a condition of using the Online Banking Services, the Customer warrants to the Bank that the Customer and the User willnot use the Online Banking Services for any purpose that is unlawful or is not permitted, expressly or implicitly, by the termsof these Terms and Conditions or by any applicable laws or regulations in Bahrain or from any country from which theCustomer uses the Online Banking Services. The Customer further warrants and represents that the Customer and the Userwill not use the Online Banking Services in any manner that could damage, disable, overburden, or impair the Online BankingServices or interfere with any other party’s use and enjoyment of the Online Banking Services. Neither the Customer nor theUser may obtain or attempt to obtain any materials or information through any means not intentionally made available orprovided for through the Online Banking Services. The Customer agrees that these warranties and representations will remainin full force and effect even if these Terms and Conditions terminate for any reason.

18. SoftwareThe Customer shall use and maintain hardware and software of sufficient quality and performance capability and shall use only the latestversions of Microsoft Internet Explorer and Firefox browsers. The Customer’s failure to use these browsers may result in a highersecurity risk and/or result in reduced functionality of the Corporate Portal or the Corporate Portal failing to operate properly or at all.The software, if any, made available for download on or via the Corporate Portal is governed by license conditions thatestablish a legal relationship with the licensor. The Customer shall indemnify the Bank against any customer breach of theselicense conditions. The Bank gives no warranty and makes no representation, whether express or implied, as to the quality orfitness for purpose of the use of such software.No Warranty, whether expressed or implied, is given by the Bank that any files, downloads or applications available via theCorporate Portal are free of Malware, viruses, Trojans, time-locks or any other data or code which has the ability to corrupt oraffect the operation of the Customer’s computer, database, network or other information system.



19. Intellectual Property Rights:

a) TheCustomeracknowledgesthattheBankortheServiceProvideristheowneroforhastherightandabilitytoprovideaccesstotheIntellectualPropertyrightstotheCustomerforthepurposesoftheseTermsandConditions.

b) TheCustomeracknowledgesandagreesthatanyandallIntellectualPropertyrightsinandrelatingtotheimplementationoftheseTermsandConditions,whichhavebeenproducedbyorfortheBankshallconstitutethepropertyofandshallautomaticallybelongtotheBank,irrespectiveofitsuseinconnectionwiththeseTermsandConditionsandtheBankshallhavetheabsoluterighttoutilizetheIntellectualPropertytoitsbenefitandadvantageandtoalterand/orimproveanyelementorcomponentthereofinanymanneritdeemsfitatalltimes.

c) TheCustomeracknowledgesandagreesthathe/sheobtainsnorightorinterestintheIntellectualPropertyrightsbyvirtueoftheseTermsandConditions.

d) InrelationtotheIntellectualPropertyrightswhicharethesubjectoftheseTermsandConditionstheCustomershallabidebythefollowing:

– TheCustomershallnotsell,give,grant,assignorinanywaydisposeorattempttodisposeoftheIntellectualPropertyrightstoanythirdparty;

– TheCustomershallnotregisterorapplyforregistrationofanyIntellectualPropertyrightsinBahrainorinanyothercountry;or

– TheCustomershallnotinanywayinfringetheIntellectualPropertyrights;

e) TheCustomeragreestonotifytheBankassoonasitisawareofanyinfringementoftheBank’sIntellectualPropertyrightsorbecomesawareoforsuspectsanyunauthorizedthirdpartyaccesstooruseofIntellectualPropertyrights.

f) IncaseoftheCustomer’sviolationoforinfringementoftheIntellectualPropertyrightsbyanymeanswithouttheBank’spriorwrittenanddocumentedconsent,theBankshallbeentitledtotakeanylegalactionagainsttheCustomerandseekcompensationforsuchinfringementand/orserveawrittennoticetotheCustomerforterminationoftheseTermsandConditions.

g) TheobligationsoftheCustomerinthisclauseshallcontinueinforcenotwithstandingterminationoftheseTermsandConditionsforwhatsoeverreason.

h) TheCustomeracknowledgesandagreesthatanyandallIntellectualPropertyrightsinandrelatingtotheimplementationoftheseTermsandConditionsandallmaterials,documentationoftheOnlineBankingServicesandsubsequentamendmentsincludinguserguidelinesinanyformforuseinconnectionwiththeimplementationoftheseTermsandConditionsshallconstitutethepropertyoftheBank.TheCustomeragreestotreatatalltimes,theaccessrights,documentation,IntellectualPropertyoranyotherinformationrelatedtotheOnlineBankingServicesasstrictlyprivateandconfidential.TheCustomershallhavenoright,withoutthepriorwrittenconsentoftheBank(whichmaybewithheld)touse,copyreproducediscloseorpermitanyotherpersonorbusinessentitytouseorhaveaccesstosuchIntellectualProperty.

20. Electronic Communications:

a) TheOnlineBankingServicesareanelectronic,internet-basedservice.Therefore,theCustomerunderstandsandagreesthattheseTermsandConditionswillbeenteredintoelectronically,andthatthefollowingcategoriesofinformation(“Communications”)maybeprovidedbytheBanktotheCustomer,byelectronicmeans:

– TheseTermsandConditionsandanynotices,amendments,modificationsorsupplementstoit.

– Recordsoftransfers,paymentsandotherTransactionscarriedoutthroughutilizingtheOnlineBankingServices,includingwithoutlimitationconfirmationsofindividualtransactions.

– Anyinitial,periodicorotherdisclosuresornoticesprovidedinconnectionwiththeOnlineBankingServices,includingwithoutlimitationthoserequiredbylaw.

– AnyCustomerservicecommunicationsincluding,withoutlimitation,communicationswithrespecttoclaimsoferrororunauthorizeduseoftheOnlineBankingServices.

– AnyothercommunicationrelatedtotheOnlineBankingServices.

b) AlthoughtheBankreservestherighttoprovideCommunicationsinpaperformatatanytime;theCustomeragreesthattheBankisundernoobligationtodoso.AllCommunicationsineitherelectronicorpaperformatwillbeconsideredtobe“inwriting”.TheCustomershouldprintapapercopyofanyimportantelectronicCommunicationandretainthecopyfortheirrecords.



c) TheCustomeragreestopromptlyupdateitsregistrationrecords,iftheCustomer’se-mailaddressorotherinformationchanges.

d) CommunicationsmaybepostedonthepagesoftheService,theCorporatePortaloranyotherwebsiteoftheBankdisclosedtotheCustomerand/ordeliveredtothee-mailaddressprovidedbytheCustomer.AnyelectronicCommunication(includinge-mails)willbedeemedtohavebeenreceivedbytheCustomerwhentheBanksendsittotheCustomer,irrespectiveofwhethertheCustomerreceivesthee-mail.IftheCommunicationispostedontheService,thenitwillbedeemedtohavebeenreceivedbytheCustomerwhetherornottheCustomerretrievestheCommunication.AnelectronicCommunicationbye-mailisconsideredtobesentatthetimethattheBank’se-mailserverdirectsittotheappropriateemailaddress.AnelectronicCommunicationmadebypostingonthepagesoftheServiceisconsideredtobesentatthetimeitispubliclyavailable.TheCustomeragreesthatthesearereasonableproceduresforsendingandreceivingelectronicCommunications.

e) InordertoaccessandretainCommunications,theCustomermusthaveane-mailaccountande-mailsoftwarecapableofreadingtheBank’sE-mails.

21. Permission for hyperlinks, deep linking, crawlers and metatags

TheCustomerisnotauthorizedtoestablishahyperlink,frame,metatagorsimilarreference,whetherelectronicallyorotherwise(collectivelyreferredtoaslinking),totheCorporatePortaloranysubsidiarypagesbeforereceivingtheBank’spriorwrittenapproval,whichmaybewithheldorgrantedsubjecttotheconditionstheBankmayspecifyfromtimetotime.

Anapplicationforlinkingmustbesubmittedtonbb@nbbonline.com.bh.OncetheapplicationisreceivedtheBankwillendeavortorespondandenterintofurtherdiscussionswiththeCustomer.IftheCustomerhasnotreceivedawrittenresponsefromtheBankwithinsevenBusinessDays,consider,theCustomer’sapplicationshallbetreatedashavingbeenrejected.

Breachoftheseconditionsentitlesustotakelegalactionwithoutpriornoticetoyouandyouagreetoreimbursethecostsassociatedwithsuchlegalactiontousonanattorneyandownclientscale.

22. No Liability for failure to complete transaction through Online Banking Services:

TheBankdoesnotguaranteegoodandtimelyexecutionofTransactionsandwillnotbeliableforanydirect,indirect,incidental,specialorconsequentialdamagesiftheBank’sfailuretocompleteanyTransactionundertheOnlineBankingServices,whichwasnotintentionalandresultedfromabonafideerror,notwithstandingtheBank’sprocedurestoavoidsucherror.

TheBankshallnotbeobligatedtoinformtheCustomerofafailuretoeffectanypaymentorexecuteanyTransactionforanyreason.TheBankmayatanytimerequestfromtheCustomer’swrittenconfirmationofsubmittedTransactions.TheCustomerdeclaresthatnoneofitsTransactionsshallcontributetothelaunderingofcriminalproceedsandtheCustomerassumesresponsibilityfortheauthenticityandlawfulnessofitsTransactions.

23. Suspensions, Reinstatement of any facilities or use of Online Banking Services:

IntheeventthattheBankatanytimeincursaproblemwiththeCustomer’suseofanyfacilitiesundertheOnlineBankingServices,includingwithoutlimitationafailureinattemptingtodebitanyoftheAccountsortocollectwithrespecttoanyoftransfersorpayments,withoutlimitinganyotherrightorremedythattheBankmayhaveundertheseTermsandConditionsorotherwise,theBankreservestherighttosuspendtheCustomer’srighttousetheOnlineBankingServices,immediatelyandwithoutpriornoticetotheCustomer.TheCustomerunderstandsandagreesthatsuchactionisreasonablefortheBanktotakeinordertoprotecttheAccountsandtheBankfromloss.Intheeventofsuchsuspension,theCustomermayrequestreinstatementofthefacilitiesbycontactingtheBankusinganyofthemethodsprovidedforundertheseTermsandConditions.

24. Change in Services:

TheCustomeragreesthattheBankmayatitsabsolutediscretionamendtheseTermsandConditions,theOnlineBankingServicesoranyoneoftheServices,useofsomeorallAccountswithintheOnlineBankingServices,atanytimewithorwithoutnotice,withoutliabilitytotheBank.TheCustomeragreesthatiftheCustomercontinuestouseanyServiceafteranysuchchange,theCustomerwillbedeemedtohaveacceptedthechangesandwillbeboundbytheseTermsandConditions,asamended.ThelatestversionoftheseTermsandConditionsisavailableontheCorporatePortal.

TheCustomeragreesthattheBankhastherighttodiscontinue/withdrawanyorallofthefacilitiesundertheOnlineBankingServices,withoutassigninganyreason.IftheCustomerdoesnotacceptandagreetothechangestotheseTermsandConditions,orifatanytimetheCustomerwishestodiscontinuetheuseoftheOnlineBankingServices,theCustomerisrequiredtonotifytheBankinwritingthroughe-mailorbypostandinanyeventtheCustomerwillnotbeentitledtousetheServices.



25. Discontinuation/Termination of Services:

TheBankreservestherighttodiscontinueorterminatetheOnlineBankingServicesandtheCustomer’srighttousetheOnlineBankingServicesatanytimeandforanyreason,includingwithoutlimitationiftheBank,initssolejudgment,believesthattheCustomeroraUserisengagedinactivitiesthatviolateanyofthetermsundertheseTermsandConditionsortherightsoftheBankand/ortheBank’sServiceProvider,oriftheCustomeroraUserprovidestheBankwithfalseormisleadinginformationorinterfereswithotherusersortheadministrationoftheOnlineBankingServices.ItisaconditionprecedentforuseoftheOnlineBankingServicesthattheCustomermaintainsanAccountwiththeBank.IntheeventwherethebankingrelationshipisterminatedforanyreasonorintheeventofanybreachoftheTermsandConditionscontainedherein,theBankshallbeentitledforthwithtocanceltheOnlineBankingServices.IncasetheCustomerwantstoterminatetheOnlineBankingServices,theCustomerneedstoprovideaminimumof10BusinessDays’writtennoticetotheBanktoaffectthisterminationrequest.TheBankcanterminatetheOnlineBankingServicesirrespectiveofwhetherthereareanyoutstandingTransactionsorInstructionsforexecution.TheBankhastherighttoreceiveallpayments/chargesetc.becomingdueuptotheterminationdateandtherighttodeductthesefromanysumpayablebytheBanktotheCustomer.

a) Waiver

Noforbearance,neglectorwaiverbytheBankintheexerciseorenforcementofanyrightorremedyarisingfromanyoftheseTermsandConditionswillprejudicetheBank’srightthereaftertostrictlyenforcethesame.NowaiverbytheBankwillbeeffectiveunlessitisinwriting.

b) Variations

TheCustomerisdeemedtohaveread,understoodandagreedtobeboundbytheseTermsandConditions.Atanytime,theBankmaychange,add,amend,supersedeorsupplementanyoralloftheprovisionsoftheseTermsandConditions.TheBankwillpublishelectronicallyontheOnlineBankingSiteanyamendmentstotheseTermsandConditionsandsuchamendmentswillbeeffectivefromthedatesuchchangesarenotifiedtoallCustomer.However,suchchangesaredeemedtobebindingontheCustomerwhetherornottheCustomerhasreceivedspecificnoticeinpersonofsuchamendments.

c) Severability

IfanyprovisionintheseTermsandConditionsisfoundtobeunenforceable,invalidorillegal,suchprovisionwillbedeemedtobedeletedandtheremainderoftheseTermsandConditionswillbeunaffectedbysuchunenforceability,invalidityorillegality.

d) ForceMajeure

TheBankshallnotbeliableforitsinabilitytodeliverOnlineBankingServicesonconvertibilityortransferability,requisitions,involuntarytransfers,actsofwarorcivilstrikeorothersimilarcausesbeyondtheBank’scontrol.InsucheventneithertheBanknoranyofitsbranches,subsidiariesoraffiliatesshallberesponsibleorliabletotheCustomerforsuchinabilitytodeliveranyoralloftheOnlineBankingServices.

e) Assignment

TheBankmay,withoutanypriornoticetotheCustomer,atitsowndiscretionassignthewholeoranypartofitsrightsandobligationsundertheseTermsandConditions.TheobligationsoftheCustomerundertheseTermsandConditionsmaynotbeassignedinwholeorinpart,withoutapriorwrittenconsentoftheBank.

f) Records

TheBankisentitledtorecordallInstructions,CommunicationwiththeCustomerandmessagesand/orInstructionssenttotheBankelectronicallyorotherwiseandotherTransactionsconductedbyorthroughanysuchmedium.TheBank’srecordofallsuchCommunications,conversations,Instructions,messagesandTransactionswillbeconclusiveandbindingontheCustomerforallpurposes.

g) Notices

SaveasotherwiseprovidedintheseTermsandConditions,anydemandorCommunicationmadebytheBankundertheseTermsandConditionswillbeinwritinginEnglishandsenttotheaddressgivenbytheCustomer(orsuchotheraddressastheCustomermaynotifytheBankfromtimetotime)and,ifposted,willbedeemedtohavebeenservedontheCustomeronthedateofposting.

h) Headings

TheclauseheadingsintheseTermsandConditionsareonlyforconvenienceanddonotaffectthemeaningoftherelativeterms.



26. Governing Law and Jurisdiction:

a) TheseTermsandConditionsshallbegovernedbyandconstruedinaccordancewiththelawsandregulationsofBahrain,asapplicablefromtimetotimeandtheBankandtheCustomerherebyirrevocablysubmitstotheexclusivejurisdictionofthecourtsofBahraintohearanddetermineanysuit,actionorproceedingandtosettleanydisputeswhichmayariseoutoforinconnectionwiththeseTermsandConditions.

b) TheCustomerirrevocablywaivesanyobjectionwhichitmightnoworhereafterhavetothecourtsreferredtointhisclausebeingnominatedastheforumtohearanddetermineanysuit,actionorproceedingandtosettleanydisputeswhichmayariseoutoforinconnectionwiththeseTermsandConditionsmadehereunderandagreesnottoclaimthatanysuchcourtisnotaconvenientorappropriateforum.

SubmissiontothejurisdictionofthecourtsofBahrainshallnotlimittherightoftheBanktobringproceedingsagainsttheCustomerinanyothercourtofcompetentjurisdictionnorshalltakingofproceedingsinanyoneormorejurisdictionsprecludethetakingofproceedingsinanyotherjurisdiction,whetherconcurrentlyornot.


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